Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
William Parks
2 years ago
I recently purchased a new used car. This car only came with one key. Since it is always nice to have spares, I purchased some OEM keys online and went to Colonial Lock Service to have them cut and programed. The woman manning the counter when I first arrived was very nice and polite. The gentleman who programed my keys for me was very nice and professional. My car was being stubborn, but the locksmith was able to successfully program the keys and actually showed me how to do it myself in the future without a computer. I will definitely be going back for any future locksmith needs. They were awesome!!Services: Car digital & remote key reprogramming, Car key copying, New key fob creation
Katy Pfeffer
a year ago
Called late on a Friday and had someone out in less than ten minutes to try to finish a deadbolt install we just couldn't figure out. Incredibly friendly gentlemen who did their best on our pitiful attempt to drill holes and get the handleset installed. They did what they could to get the door functional and are coming back to fix what I screwed up. Cannot say enough good things about this company! Any future issues I have, I will be making this my first call! Thank you so much to Derrick (spelling??) and the supervisor who came to help.
Tuan Tran
2 years ago
Great friendly service!!! Took my fancy smart remote automotive key to get cut and was done perfectly. They also sell a variety of remote fobs for various car manufacturers as well. Highly recommended!!
Sonia Marie Delgado
2 years ago
Called for help for my daughter and her newborn. She got locked out of her house she just purchased and they would NOT help her since she just moved there (4 days) and did not have an updated license. She did have all the documents from the realtor where she purchased the home from as proof (she is military and has military ID). They left a newborn (3wk old) child stuck outside I would not recommend this company EVER to anyone as their lack of customer service left one feeling helpless. If I could give ZERO stars I would. Complete disappointment in humanity.
Matt F
3 years ago
Did a great job on some automotive locksmithing work I needed done. They were super friendly and helped work around my schedule. The work was topnotch and they even helped with my trunk issue. The price charged was very fair, especially considering the amazing job done.Can't recommend them highly enough. Will defintely go back if I need any other locksmithing work done. Thanks!
River Rat
3 years ago
This is the best Lock Service Company around. I just had three sets of keys made, Charlie was the fellow that got the job done. The price was more than fair and you will not get service like this at the big box stores. Some of my keys were unusual and it was not an issue. Professional all the way!Services: Car key copying, Building key copyingServices: Car key copying, Building key copying
Mike J
6 years ago
Used them a couple of times before with great service. This time I feel that I was being over charged for everything. They removed a storm door lock and told me it had to be replaced, maybe an hours time, and charged me $135. They then wanted $158 for a new lock. So over $300 for a lock when I could replace the entire door for that much. After finding the make/model of the door I went to that website and ordered the entire lock for $70. So get a price up front before you let them do anything.
Harry Jones
4 years ago
My 15 year old chevy key was getting a little thin. They were able to cut me a new key for a great price in a jiffy less than 5 minutes, even allowed me to test it first. Great experience, highly recommended.
Brad Kauffman
3 years ago
After banging my head against the wall because I forgot my combination I called said company. I was completely shocked to be told to save my money and just drill it open. I was given a fair price to retrieve the combo from the safe manufacturers and was blown away with the complete honesty and non pushy attitude from their employee. In a few hours I was picking up my combo and walking out. They could have easily raked me over the coals, but they didnt. I would definitely recommend them to anyone who needs any type of lock/key work done.
B K
a year ago
Great service. Needed the locks done for a couple jeep doors. 7 different calls and Colonial was the only one to say they would do it. Def recommend!
Andrew Richards
3 years ago
I will never use again. Needed a car key fob programmed and associated key cut. Programming went without an issue. After two attempts, key still would not work. I did not allot over an hour for such a simple job and had to leave. I was told to bring a new blank in and they would cut it. You think they would have offered to fix their mistake.
Bruce Culver
3 years ago
Been using Colonial for years, not sure why took me so long to leave them a positive review. They always have exactly what I need and the service and knowledge and unsurpassed. Exactly what a locally owned and operated business should be.Services: Car key copying, Building key copyingServices: Car key copying, Building key copying
Kimberly Ridinger
6 years ago
While leaving for work this morning my dog accidentally locked the doors to my car while he was inside, and the car was running! I had no other car key, my house key was in the car, and it was around 15 degrees outside with the wind chill! I called Colonial Lock and Key who came right out and opened the car. I was able to drop off my dog at my in laws and get to work without being too late... They saved the day! ...and my freezing fingers!
Beth
6 years ago
I never know what to expect when calling a company I have not used before or even heard of. I called Colonial to rekey my entire house. Brexton was corteous and professional. He completed the work in a timely fashion, explained everything that was done and even asked if I had any questions. A true asset to Colonial.
E Smith
6 years ago
Had an issue with a couple of locks and during freezing weather, Skip came by and saved the day! Excellent customer service from the initial call andthroughout. We are so happy that we found our locksmith for life! Thank you!
Stephanie Hartman
5 years ago
Right as he pulled up, we got the lock undone... on a Sunday! He was very understanding that we didn't need his services and insisted on not taking any fee. GREAT customer service!!
Brit Keller
3 years ago
Colonial Lock Service was very friendly, professional and responsive. Plus, their charges were quite reasonable for the work they did. Would definitely recommend. Thank you!
Tattoo Rock Star
5 years ago
Needed a car key made. I received great service with a smile. They even programmed my car with the new key. Thank you!
Mike Biederman
4 years ago
I've been here a few times and always received great service. Yesterday was no exception. Friendly, helpful, and reasonably priced. I highly recommend Colonial Lock Service!
Brad Brown
6 years ago
Made two appointment(s) for service and on both dates they didn't show up nor did they call and let me know in advance that they would not be able to keep the scheduled appointment(s).... Very poor communication and business practices...
The King of Death
3 years ago
I brought in a broken door key for my Truck and they were able to make a perfect copy of it. Now i am able to once again enjoy my grandfathers truck.Service: Car key copyingService: Car key copying
Kyle Ragen
3 years ago
Gary came out quicker than estimated to help us after we were locked out of our house. Thank you so much, Colonial!Service: Building lockoutsService: Building lockouts
Jenny Ryan
5 years ago
Amazing owners, very patient with customers, feels homey, we stood and talked about our spoiled pets. A great change of pace.
Jim Kuchta
6 years ago
One of the only old school key cutting places around. Great prices and very friendly sales people. Easy to talk to. A+
Richard Saylor
3 years ago
Quick & friendly service. Will use again and will recommend to friends.Service: Lock rekeyingService: Lock rekeying
Amanda McGuire
3 years ago
Fast, friendly, and very responsive! Great service.Service: Car lockoutsService: Car lockouts
Lacey Hemmings
4 years ago
Needed the locks changed out quick and colonial was out within 2 hours!!
Lori Zellefrow
5 years ago
Great prices; friendly, helpful staff
David Pittman
6 years ago
Fixed my key issue quickly and efficiently
Joann Thompson
5 years ago
Great service and wonderful technician.