Big Sons Towing and Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tee Ellis
a month ago
Called the insurance company for a tow and they sent a message saying Big Son s Towing will be here in 90 min. Called Big Son s to see the exact time and he said an hour or 1 1/2 hours. My car was suppose to be at the dealership by a certain time. Three hours later and he s still not here and won t even answer the phone. Worse customer service. I DO NOT recommend them unless you are willing to wait hours for a tow. Highly unsatisfied! If you are unequipped to provide the service, you should not take on the job or tell the customer the real time you will be there so they can decide if they would like to wait for your slow company. Pass on it so the next company can come. I had to cancel them and start the procedure of getting an another company to come out and please don t respond with your unprofessionalism like you did with another customer.

  Elizabeth Persaud
6 months ago
Big Sons was selected as the provider through USAA/Agero for a 3 mile tow, around 4p, on MD210S, after waiting for almost an hour for a provider to be assigned. The estimated time of service was "60-90 minutes". At 8p I was still waiting for the driver to arrive.5:30p: I called Big Sons and asked for an eta, I was told the driver was coming from Prince Fredrick Co. and that it would be a while, perhaps another 45min.6:30p: Called again, this time the dispatcher seemed annoyed because he "already told me the driver was coming from Prince Fredrick", not sure what that has to do with me, since they have my location and if they knew it was IMPOSSIBLE to arrive in a timely manner during rush hour, why take the job? I was told the driver was 20 minutes out at this point.7:00p: My husband called and asked for an update, he was told the driver was "pulling up".The driver never showed and at 8p, another tow company stopped to ask if I needed help, since I was still waiting on the side of MD210 4+ hours later (not the safest place to be stranded, no one adheres to driving laws and it was pitch dark by then).Don't take jobs you cannot fulfill. When your time calculations don't add up, perhaps learn some tact... or be honest!

  U Can't C Me
a year ago
Big Sons towing is excellent in responding and very affordable. Take great care of my Mercedes Benz using flat bed truck. I used them a few times and will do so every time.Service: Special vehicle towingService: Special vehicle towing

  Toiete Jackson
7 months ago
Thank you Big Sons for your quick and professional service! We were left stranded by AAA for more than five hours but you didn't hesitate to take care of us after your long day with a smile and I'll take care of you attitude. We appreciate you.

  Cynthia Graham
8 months ago
What an awesome experience, Kenny was very knowledgeable and make me feel comfortable. The work was completed in a timely manner and no work was started until after the professionally prepared invoice and all repairs were explained to me in full. I will recommend them to friends and family.Services: Auto engine diagnostic, Car towing, Brakes, Oil changeServices: Auto engine diagnostic, Car towing, Brakes, Oil change

  Demetria Jackson
7 months ago
I appreciate Big sons Towing Repair gif coming out to help me when I was stranded. I have insurance roadside, but they left meHanging for 4 hours. I am so thankful for Big Sons you are truly a life saver.

  reuel Laparis
a year ago
Call Big Sons and made an appointment for towing service. Agreed on $255.00 and he d be at pick address on Friday 4pm. I explain to him the dealership I was towing to was expecting the vehicle before closing at 8pm. 39 mile from Waldorf he told me everything was set. 4:30pm I called them about the service. He said he was completing a job near by I m his next stop. He Texted me at 7:52pm saying he was on his way. I declined service. He Texted me again at 02:20AM Saturday morning to say he was available to come to the pick up address at 06:30am to get the vehicle. Saturday morning I was hanging out so I texted that I d meet him at the address at 06:30am. Texted I m at 06:30 saying I was at the address call me when he is close. I called this guy 7 times between 06:45am to 08:00am no answer.Unprofessional service and a very lackadaisical attitude about business and other ppls time. Do yourself a favor and bypass. Big Sons it s just not worth the aggravation.Got the vehicle towed by one of his competitors on Sunday. Called Sunday morning at 10am they dispatched a driver in 30 minutes. Vehicle was picked up and departed location by 11am. $250.00 Business reviews matter on google. Please believe me. Hope this helpsService: Car towing

  Thomas Stewart
8 months ago
Came to big Sons towing to get some work done to my madza truck and the guys there did a wonderful job and i recommend if you have and car or truck issues to give them a call 7 days a week you wont regret it.Service: BrakesService: Brakes

  Staci Spencer
a year ago
VERY helpful. Battery died and needed a jump. Got me straight and even showed me how to connect the cables if I ever needed to do it on my own. My only issue is I wish they d arrived sooner but I guess traffic.Service: Battery serviceService: Battery service

  Renzo D
a year ago
I have used his shop on multiple occasions, for my Amazon fleet of vans.He has performed quality work and in a timely manner. I will continue to use his services for all my repair needsService: Car towingService: Car towing

  Carol Richardson
2 years ago
My husband s truck wouldn t start (bad starter) and we waited for the roadside assistance from 11:30pm -3:45am. After calling multiple 24/7 tow companies we realized, not many are really 24/7. Big Sons came through for the win. Devin hooked the truck up correctly, quickly and everything was professional. We know it was an inconvenience at 2:30 in the morning to get that call, but he still came through. Thank youService: Car towing

  Dennis Wabuko
3 years ago
I have had breakdowns with our vans and I have been desperate for quick assistance , I stumbled on this business that is based in Waldorf and I can tell you they are the best in town. Second to none. I can say Devin and his team are very professional and courteous and work expeditiously. There are some instances where work has been done for free. I mean they go above and beyond. Now when I need small fixes whether its my personal or work car I always go to them. I can say they can fix almost any type of car and they will be honest with you upfront no need to haggle prices they will beat any competitor in town.Services: Car lockouts, Car towing, Tire change

  Cruzan Man
2 years ago
Gentleman was very thorough and professional. Ensured my classic car was well taken care of throughout towing process. Would definitely recommend this business and use their services again.Service: Car towingService: Car towing

  Jordan Brumfield
a year ago
This place is horrible! do not let their prices fool you, i called to have a guy come out because i caught a flat tire and he told me it would take him about 20 minutes to get here. long story short he never comes and stops answering the phone i called over 20 times no answer! after i already waited 40 min for them to arrive this was the most unprofessional towing experience i ve ever witnessed. i ended up calling a friend and having him fix it.Services: Tires, Car towing

  Dominique Davis
a year ago
First let me say I m completely over Triple A. Now that I have that out the way the following gentleman that came to my aid tonight was AMAZING. Beyond friendly and helpful. Highly recommend the use of his services. Great job!!!!Service: BatteryService: Battery

  LaCole Harris
2 months ago
Worst customer service ever! Rude and unprofessional!

  Dwan Thomas
5 years ago
Had a great experience with Big Sons Towing & Repair. Awesome professionalism helping this damsel in distress in the side of the road. Looking forward to having my car repaired.

  Nicole Burley
3 years ago
I ve used this company for my car and my sons car. They are very professional, pleasant, the prices are reasonable and they are always there when you need them. Thanks guys!Service: Car towingService: Car towing

  Adebiyi Sobitan
5 years ago
Please stay away from Big son. I just requested this company through an app. the guy sounded uncaring on the phone and he hasn't arrived yet despite the Honk app displaying 'arrived.' 1 have called his phone several times but he is not picking up.

  amber patterson
2 years ago
My car was in an accident I called Big Sons Towing they had my car for 8 months telling me to send money for parts I did an overall was charged 5600 dollars an nothing is fixed the car won t move don t bring your car here they are terrible con artist an he won t even finish my carService: Car lockoutsService: Car lockouts

  Anthony Ashton
3 months ago
They are unprofessional and never showed up.

  Timothy Lawton
3 years ago
I am having a great experience with company, towed vehicle in a timely matter, doing great work, was quoted a good price for repairs.Service: Special vehicle towingService: Special vehicle towing

  ms. sexy midnight
2 years ago
The price to change a tire was almost 200.00. And we was stranded just needed a tire changed unbelievable.

  Kim Harris
3 years ago
This business is a joke. ..U can t support BLK OWNI WILL NEVRR USE THIS COMPANY....customer is Always right...remember that BIG SON!!!!!

  Amari Jamison
a year ago
I was stranded on the side of the road the other morning and they came right away !!!! I want to say thank you for the service .Service: Special vehicle towingService: Special vehicle towing

  Alexis Manning
3 years ago
This company is incredibly unprofessional and rude to their customers! DO NOT USE THEM. THEY SHOULD GO OUT OF BUSINESS!

  Bloc Busta
2 years ago
Professional got my car out tha mudServices: Battery service, Motorcycle towing, Special vehicle towing, Car towing, Long distance hauling, Fuel delivery, Local hauling, BatteryServices: Battery service, Motorcycle towing, Special vehicle towing, Car towing, Long distance hauling, Fuel delivery, Local hauling, Battery

  Jeff Nichols
5 years ago
Did a good job at a reasonable price.

  Rose L
a year ago
Convenient, Quick and Pleasant.Service: TiresService: Tires