Maaco Auto Body Shop & Painting

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lee Phillips
9 months ago
Don and his crew did a great job providing some minor body work and installing my rocker panel for my 71 C10. They also clear coated my truck to put a glossy finish to my custom patina two tone paint job. Thanks Don and team for taking care of this!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Ms Precious
2 months ago
Called Friday, January 26th to get an estimate for painting my passenger mirror. After calling Maaco, a representative asked did I want to purchase the part and get it installed. The quote given for parts and labor was a $400 difference for an aftermarket part, so I decided to go with the other vendor. I then requested an estimate from Maaco for painting my mirror. I then asked was it better to have them to paint my part before or after installation, and the turnaround time. The representative gave the price. Then stated that it really didn't matter, the turnaround time was 2-days, and that I could drop off the car Monday after getting it repaired. On January 29th at 4PM, I go to the auto mechanic to get the mirror installed then straight to Maaco. I walked Maaco, introduced myself and explained the reason for my visit. I noticed the estimate was for an extra $38. I asked why, since I received the quote over the phone. The manager states, because Maaco prefers the part to not be installed. I explained to the manager that I called before installation and the conversation that took place with receipts of my call and length of time. The manager looked at me in my face and did not mumble a word or blink an eye. I asked him are you going to say anything? I folded my paper, said thank you and walked out of the door. If you're looking for great customer service, this is not the shop. I even looked at my mirror that was painted in 2021 and you could see silver, the original color of the car I got painted gray. The work was not that great. The manager is not customer friendly to be the first face of Maaco. A company is only great when a customer is willing to repeat business. The managers nonchalant attitude is not professional and definitely let me know to never return to this location. Maaco didn't lose my business for $38. They lost my business for poor customer service from Mr. Don Mestas. His attitude is not professional. It's passive and condescending. Please keep in mind that my mirror was cracked it was not hanging. Why would anyone want to leave their car at Maaco for 2-3 days and have to catch Ubers if they could just drop off the mirror? I had a working mirror. Sighhhhh

  Christopher Custer
3 years ago
Took the chance on going to a franchised business to get an all-over paint job and couldn't be happier with the decision I made. Although more expensive i highly, highly, HIGHLY recommend getting the premium paint package, which is a 2-stage paint job. Even this package will save you thousands over a "real" (whatever that means) body shop. I also had a lot of body work done. Badge deletes filled in on the fenders, small dents and dings, and a large dent in the rear quarter panel fixed. The quality of work is great and the car turned out looking like it just came off the showroom floor. I did have to take the car back to get some things touched up that didn't come out quite right the first time, but it was no issue. The owner, Don, was very understanding of my concerns. He allowed me to bring the car back any time to have it done. Took it back a few weeks later and had the car back in less than a week. As a bonus, the car was fully detailed, inside and out, when I picked it up as well. I will definitely recommend anyone to come get an estimate here. Don't pay absurd amounts of money at other body shops when you can get something just as good here for less than half the price.Services: Painting, Body & Trim

  Dennis Cooper
2 weeks ago
I was happy with the outcome of my paint job. My car was ready for pickup earlier than promised which was awesome!

  Patricia Wilkinson
7 months ago
Maaco painted my 2008 camry to look like a brand new car! They even put the sparkles back into her original paint! They removed all scratches and dents perfectly! I love their work and professional service. Thank you so much!Services: Painting, Body & TrimServices: Painting, Body & Trim

  B. Braxton Jr.
3 years ago
Don and his team help me out on my old Camry. They accept all forms of payment and definitely happy with the final results.

  Joey Riff STI
10 months ago
Outstanding!! Mr Don and his Fantastic team did a spectacular refinishing on my 1 of 500 Subaru. Perfect match and finish!! Thank you kindly, a true gentleman and professional. I highly recommend this Maaco for any work. Only shop for paint and finish I will use. Thanks again Don and team.Service: PaintingService: Painting

  flipher1993
a month ago
They provided great service. No problem with scheduling appointment job was finished when promised.

  Mark Dozier
4 years ago
I have a 2010 Hummer H3 that is going to be my daily driver for the next several months. I have had it for five years and decided to change the paint color along with some other upgrades. I did an online quote on 4/1/2020 with Maaco Upper Marlboro and received a call that day. The next day, I dropped in and Don took a look at the truck in order to provide an official estimate. As I was changing the paint color and having a couple of dents repaired, he suggested some additional services to ensure the final product was nice. Don said it would be ready on Thursday, 4/9/2020. On Saturday, 4/4/2020, I called Don and asked if he could change the grille, the mirrors, and the five door handles to black. He said he would check his suppliers and call me back by Monday. Within an hour, Don called back having found all the parts I needed. I paid for the parts over the telephone and looked forward to the return of my vehicle. On Wednesday, 4/8/2020, Don called while I was on a conference call and left a message that my vehicle was complete and ready for pick-up. To my surprise, he also sent an email with a picture (attached). I am beyond impressed. Don and his shop are professional, efficient, and extremely knowledgeable about OEM and after-market parts. They did a great job and I would recommend them to anyone. Interestingly, before selecting this Maaco, I had not read any reviews about the company or this particular location. Maaco should be impressed that Don and his people are such shining brand ambassadors. My vehicle will change the perception folks have of the company. While it probably is Don's leadership, Maaco gets a win here. Go see Don. You won't regret it.

  Ralph Brazoban
a year ago
Fast response time, excellent job at painting, and excellent customer service. I've been working with Don for the past eight years, honest guy and good quality paint jobs. Service: Body & TrimService: Body & Trim

  Michael Bowser
11 months ago
The individual were professional, detailed oriented and the process was faster than predicted. My wife and I are very pleased with the results.Service: PaintingService: Painting

  John Lynch
8 months ago
09 Toyota to get its paint job refurbished. It's a cheap paint job. At least no overspray. I got the car back dirty. So you really couldn't see the paint job well. Once I wash the car.I could find very good. I could find places where dust was on the car that was painted over. Even earl shimb wasn't that bad. My brother in law used to paint cars in the back yard came out better then this.The car did go back later for a redo. The problems were shown to the manager all the issues were resolved. It was returned clean and no dirt in the paint,sanding scour or orange peal.Thank you.Service: Painting

  Rico Jackson
a year ago
Looks good from a far but Terrible paint job paid over 2k and not satisfied bubble all over the carOver spray around the fender s. Please don t go to the Upper Marlboro location.

  Mike Allen
8 months ago
I was very satisfied the work was done very good time..and everyone was professional.Service: PaintingService: Painting

  Gregory Townsend
a year ago
Painted my entire vehicle. Great price! Quality paint job! Perfect, no. But I have spent 11k to have a classic truck painted.few years back. Was it perfect, no. There was some over spray small amount of masking had not been removed. Very minor and I took care of it. I am certain the owner Don and his staff would have handled if I had brought to their attention. It was not necessary as it took me 1 hour to remedy. Stand up Business! Won't hesitate to utilize again..Service: Painting

  Tiffany Williams
7 months ago
Someone hit my car and I was distraught. I took it to Maccao not only because they had the best quote price, but also because the turn around time was quick. They did an amazing job and I ve already referred friends and family ! Thank you all againServices: Painting, Body & TrimServices: Painting, Body & Trim

  Andre Pearson
11 months ago
Awesome experience. My appointment was for 5/2. I showed up on 5/1. They fit me in and had it ready before close of business. I pray I don t need to use them again but if I do it s going to be Macco.Service: Body & TrimService: Body & Trim

  Gloria Ferguson
a year ago
I used this business in January 2023 for body work to my 06 Lincoln Navigator which was the result of damages from a metal street sign. Maaco repaired and restored the truck s body and made it look brand new. Staff was professional and friendly. I m satisfied and would recommend this business location for your auto repair needs.Services: Painting, Body & TrimServices: Painting, Body & Trim

  D. Gray
a year ago
I would never recommend the Macco in Upper Marlboro, Maryland. My battery was killed apparently from the Macco folks leaving my doors open for paint drying. The store refused to take responsibility even after the insurance company talked to them. They claimed my battery was dead when I brought my car in which wasnt true. I had to take my car to the BMW dealership and pay $600 to replace jy battery. Also my floor mats were replaced with old worn ones and I found items not belonging to me in my car. What a nightmare. Lesson learn. Read reviews.Services: Painting, Body & Trim

  James Robert
4 years ago
I went to Maaco following an accident which my insurance was going to cover. I selected this store because of the excellent reviews it received online, as well as the fact that it adjoins an Enterprise rental, which my insurance also covered. Don was fantastic, and helped me throughout the entire process, and even went to bat for me a few times with my insurance company. Having never filed a claim before, I was unsure of how the process worked, but Don made it simple and I was completely satisfied with the work that was complete. Since my truck is 13 years old, I decided to come out of pocket to get it repainted, and he helped me there as well. Never did I feel as if I wasn't part of the decision making process or like he was trying to "up-sell" me on something I didn't need. I would recommend this shop to anyone, and I hope your experience is as great as mine!

  Vette Robertson
2 years ago
Got 499 paint job they added $350 for surface reconditioning got my car back after work and didn't see that the inside of my car had red dust all on dash and cup holders. They painted my tag lights red and left a strip of paint on my left side mirror mirror. There is orange peel all in paint and paint bubbles in every crevice. Paid 1069 dollars for this and I feel like it was only worth 600-700 i only gave 2 stars cause they got my car back to me quick. Big rush job. Two day paint jobService: Painting

  Tom Birdman
3 years ago
Recently had my project classic car painted here. Throughout the process, Don was extremely attentive and transparent in terms of what to expect, and what different options would cost. The final paint job turned out great, and considering the cost, it was also an excellent value. I would highly recommend the two stage paint; it costs a bit more, but the end result was excellent, with a very high level of gloss. Would absolutely recommend to anyone looking for a high quality paint job at a fair price.Services: Painting, Body & Trim

  Miss On Your Mind MJW
3 years ago
These individuals are true professionals and uphold the definition of respect and loyalty to its customers. My first initial visit I felt comfortable with trusting them to perform the service. They proceeded on time with a job well done, and I must include have been receiving many compliments. This is the best location in the area, and glad decided to choose them. In addition, Don & Susan had excellent customer service skills, and it was one of the main reasons went with this location. Please go you won t regret it I promise you! Thanks Maaco and staff for excellent professionalism!!Services: Painting, Body & Trim

  Jocelyn Cherry
3 years ago
I had an accident with significant damage. They kept in touch with my adjuster and sent accurate information for the estimator and kept them informed as they assessed the damages. They fixed my cat perfectly and let my insurance know when used parts were not appropriate to correctly repair the damage. They were patient with me with all my calls and I appreciated all that they did. It was a great experience and I have more respect for them than I had before. They are phenomenal ambassadors for your Company!!!!!!Services: Steering & suspension repair, Painting, Body & Trim

  Jay
7 months ago
Sloppy job with multiple imperfections. Car had scratches in the fresh paint and I could see spots on the car that was missed with the new paint. Will never take another vehicle back here.Service: PaintingService: Painting

  Basil Pern
a year ago
Better work than I expected if it holds up. I see a couple flaws, but overall I'd recommend the shop in Upper Marlboro MD. Was done less than a week after drop off and my 2O year old Solara convertible is back baby!

  kenneth freeman
a year ago
I went to Maaco to have my car (2007 Saturn Sky) painted. Initially I was told that the paint job would take 1 week to complete. I drop the car off on Monday May 2. After 1 week had passed, no one contacted me regarding the status on my car. I finally called on Monday the 9th and was told that the car would be ready on Wednesday the 11th. After not receiving a call on Wednesday I called again and left a message. I finally got a call on Thursday stating the car would be ready that evening. However, I was leaving to go out of town and would be able to pick the car up on Monday, the 16th.I went to pick the car up on Monday the 16th and saw that the paint job looked pretty good, however after I payed for the service (Premium), I go to get in the car and realized how dirty they left my inside. There was white sticky stuff all over the steering wheel, on my brake handle and over my carpet.After inspecting more, my hood release latch had been broken. It was left hanging down dangling almost touching the floor. I was very disappointed to receive my car back in a condition in which was different from when I left it. The manager said he would order the part to repair the latch. As I drive off, I noticed my side mirrors didn't work anymore. So I took the car back to have the manager address this issue. He asked that I leave the car. NO QUALITY ASSURANCE. My car should have never been returned to me in this condition.After another week has passed, I called to check status. I was informed on a Monday 23rd by a sales representative that the part came in and that my car should be ready on Tuesday, 24th. I called again on Wednesday and the manager informs me that the part had just come in today (Wednesday 25th). (There is a disconnect here). I informed him that I had called on Monday and was told that the part had come in already and that the car was being worked on. Then he corrects himself and tells me that the car would be ready on Thursday.I go to pick up my car on Thursday. The hood release latch had been repaired. The mirrors could not be fixed, the part was discontinued.NO QUALITY ASSURANCE AGAIN.This time when I get into my car, I notice that they had pulled apart the door and completely detached my inside door panel breaking the latch and then tried to clue it back together. My car had clue stains all over the door and I was totally insulted when they tried to return my car without telling me that they damaged the door. My car is a 2007 Saturn Sky. The manager attempts to order the part but again this part is discontinued.I was so displeased with the service I received and now I have to spend my time and energy to take my car somewhere else to see if the damage caused by MAACO can be repaired.I REPEAT, each time I went to pick my car up, MAACO had inflicted damages to my car and waited until I was on-site for me to realized what had been done. These were so obvious, that I should have received a phone call informing me of what had been done and how it was going to be mitigated. Neither was done and I had to point each incident out on my own.THIS MAACO OFFICE WAS VERY DECEITFUL WITH HOW THEY MANAGED THIS SITUATION. NOW IM LEFT WITH REPAIRS THAT MAY NOT EVER GET FIXED BECAUSE OF THE LOUSY JOB MAACO HAS PERFORMED ON MY CAR.A Very Disappointed CustomerService: Painting

  Gregory Fennell
2 years ago
My truck came back in worst shape then when I drop it off. The truck has NO shine. They say they don t see anything wrong. I went to 3 other body shops 2 said I need to get my money back the other said terrible job needs to be redone. If you won t a VERY BAD JOB use them or get some spray paint and do it yourself. I would give them Zero stars if I could. Service: Painting

  Bettina McClendon
3 years ago
I was highly disappointed when I picked up my SUV, it was supposed to be professionally painted... we paid full in advance (mistake).we got the best or the top paint package. To my dismay when I picked up my SUV it had water damage on it mud on my mats which were clean when I delivered the SUV... they did not cover my seats /mats inside at all when they did the work! CV-19 AREA the SUV was Dusty and look worse than it was when I left . . which was clean and shiny! Please do not use this facility. The manager who assisted me was not accommodating. He only dusts certain areas of the outside. And to add insult to injury he was willing to let my husband do the work after we paid for them to do the work which was ridiculous ! Which in my opinion unacceptable and on top of all of that his face mask was filthy they obviously don't take the pandemic virus situation producers seriously!! I do not recommend this facility Upper Marlboro Maaco highly disappointed.Service: Painting

  Les Campbell
7 years ago
Very professional and friendly. I had my older enclosed utility trailer repainted with two colors. I received a very nice quality paint job for a very reasonable price. Easy to deal with, trailer was finished when promised. No drama. Can't say enough. Great body shop and great prices.