MINI of Towson Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chris Patrick
4 days ago
I'd been searching for a vehicle for over 7 months and I found my MINI dealership experiences to be on another level regarding professionalism and patience. My interactions with Michael at Mini of Towson was the best yet. He made it very easy throughout the entire process and ultimately, I decided to fly to MD to make the purchase with Michael. His sincerity and thoroughness are very much appreciated!

  Scott Geczi
2 days ago
Justin and Alan give great customer service as usual.Based on quick research online, the cost to repair/replace my motor mount ($1800!) seemed 3x what it should so wish I had taken my car somewhere else for that, but Mini of Towson did a great job and got it done quickly for me.

  Jodi Lovell
3 days ago
All went well. I had my 2016 mini cooper countryman in for its annual exam. Wayne, my service coordinator was helpful. All was done in a timely manner. This car has been fantastic, so though i was not prepared for a large service fee, i felt it was needed

  Jodi Postol
3 days ago
Faithful MINI customer since 2011! Allen and Justin kept me up to date on my car and Jeff clearly explained the work that needed to be done and why. Everyone is welcoming and will go above and beyond to make sure your experience is top notch.

  Nina White
a month ago
Upon making my appointment I spoke with Wayne awesome customer service and professionalism. Making my appointment I met Allen who was just a joy to speak with and talk too. Finally to top it off was Jason again such a joy to talk too he answered all of my questions big or small . began to cry because I just did not want my vehicle altered in any way possible. Jason took the liberty of explaining all of the rules for Maryland Inspection Law and I couldn t do anything BUT except it for what it was.The three gentleman are a Great Team and they need to be acknowledged on a grand scale if you will. I give the guys all 10 s across the board. I can t wait to see them again.The best service at BMW MINI COOPER.

  Michael Polevoy
a week ago
This business delivers superior service.The staff is very knowledgeable, detail-oriented, clean, polite, intelligent.High end, in short.However, and be aware: this is a service for people who are more concerned about service quality than its cost. For superior service you will have to pay... and pay you will.

  Molly MacHarris
a month ago
Had a great experience with the Mini service center. Justin took care of us and was a dream to work with our numerous questions were addressed and he was available over phone and text! A big plus on the ability to text and keep things moving when I couldn t get to a place for a conversation. We plan on using Mini service again in the future, thank you!

  Marc Balser
a month ago
Mini of Baltimore worked with me from setting up an appointment, to giving them my car for servicing (right on time). I told the people at the service desk I had to wait on the car and that I needed everything checked for a long trip out of town. They checked everything out and sent me a video showing me everything they had inspected and took care of. I was back in my car in about an hour. Everything good, Very Professional!!!

  Lori Magee
2 weeks ago
Best car experience ever. Ordered the car remotely and it wasn't until it arrived last week that I ever stepped foot in the dealership. Smooth transaction, constant communication and easy delivery. The dealership and my salesperson (Mike Edwards) made this an amazing experience!!

  LouAnne Smith
2 months ago
The service writer was great, but the appointment of 1 1/2 hours, was 3 hours. Computers were slow and I needed a 45 minute download. When I got in the car to leave, my CarPlay pairing was not there and I could not get it to load for my maps. My service light for the oil change, which they did, was still on. This was my 3 visit there the other 2 were great.

  vtdanceorg
a week ago
Justin at Mini of Towson was a delight. I felt taken care of and heard on many levels about my car. They were efficient and responsive in taking care of the repairs and needs of the vehicle. Thank you Justin and Mini.

  Jason Lucas
2 weeks ago
Allen really took care of me and my daughter s car. Him and his crew made sure my daughter s car was safe and functioning properly. I had an issue on a Saturday and he made sure to have me bring it in that day and took care of it in a timely manner. Thanks for everything Allen and the service crew at Mini of Towson.

  Steve Dumler
a month ago
Had a brand new tire go flat within 2 weeks. The same wheel as the last 3 tires that needed to be replaced were. Allen immediately contacted and had his crew evaluate my concerns about something being missed. After the evaluation, it became clear the the highly improbable was a reality, as the tire was damaged and the wheel damaged. This wasn't present 2 weeks before and was likely the result of a pothole jumping in front of my mini. He worked closely with the warranty group and mini to get it all done quickly at minimal inconvenience to me. Outstanding service.

  Cindy Johns
a month ago
I called to make an appointment and received one I arrived to mini and was seen and spoke right Allen. He completed paper work. He offered me a place to sit and work. The work was done and the mechanic sent me a text zoom showing me What he found and told me what he was going to do, which is what I came for . I paid and left great experience.Cindy

  Tia Joseph
2 months ago
My car is now 10 years old and from time to time some major repairs are need. Each time going in the service rep, Allen, has take care of me. He is the pleasant individual you can work with. Always patient and explains everything for a non-machanic person such as myself can understand. Allen is the best and greatly appreciate all he does. Thank you Allen.

  vincent jones
3 weeks ago
Had a scheduled oil change and i was planning on dropping my car off. Mini of Towson Service called and said i could come in early and wait for. In and out in twenty minutes. Fantastic experience!

  LENORA Harrison
a month ago
My visit was the fastest I've experienced thus far. The person who waited on me was very professional and very caring. He ensured me my wait time will be within 2 hours. Thankfully, my wait time was less.

  Diane Brunetti
4 weeks ago
My car is well cared for, and everyone there is very pleasant. However, AutoNation continuously sends discount coupons, and after I had paid for the service done March 12th I found I had a 25% coupon for parts. When I took the coupon and the invoice in 3 days later, on March 15th I was told $1235.10 was eligible for the discount but unfortunately the invoice was "closed out" Therefore my credit card could not be credited for the discount. They did put a note in the card with the offer on it that negated the end date of the offer so it could be used on my next visit. However, a $308.77 discount on a total invoice of $2054.25 would have been helpful and I would be much happier!

  Krista Crawford
2 months ago
I had a blow-out on the Interstate. My dealership had me on the road with a new tire and alignment within 24 hours. They kept me aware of the status of my car along the way.

  Russ Mundy
a month ago
This was an excellent visit for service at Mini of Towson. The greeting was friendly and welcoming, they explained each of the needed services clearly and performed the work promptly. I recommend Mini of Towson.

  Monali Parikh
3 months ago
Really great service. Friendly staff? Greeted me as soon as I walked in. They had me out of there much sooner than I anticipated. The waiting area is neat and clean - and I loooove my Mini.

  Zakiya Collier
a month ago
I had a great service with Mini of Towson as I always do! Dustin was very kind and helpful in explaining everything and keeping me updated.

  Nancy Webb
3 months ago
My Mini is 14 years old. Just had to replace the battery --- for the FIRST TIME!!! Love my Mini! The guys at Towson Mini take such good care of her!

  Roy Eisenstadt
5 days ago
My Mini is 12 years old. The team at Mini of Towson keep us on the road and having fun.

  Christopher Mitchell-Whitesel
2 months ago
Mini of Towson is always friendly, professional, and courteous. Very happy to have my car services there.

  Daniela
3 weeks ago
I love my MINI! The services required are always explained! The service department is super responsive and always communicate with the customer.

  Michael Pesare
2 months ago
We own two 2006 R53 (MINIs) and rely on the expertise of Allen, Jeff and Paul for service. They are the best!

  corey demsky
3 months ago
Was able to get me out the door less than their 2 hour limit. Staff was awesome to squeeze me in, due to the holiday season.

  Susan Aghazarian
2 months ago
Easy to make an appointment. Everyone is very friendly, video of undercarriage from technician very thorough.

  Robert Blakely
3 months ago
Outstanding Service. 5 stars to Our service rep Allen (the most reliable and the best).