Tracy's Auto Repair
4.9 (102)
101 Apples Church Rd, Thurmont, MD 21788
(301) 271-0050
Claimed
Accessibility
- Wheelchair accessible entrance
Introduction
Tracy's Auto Repair is a highly reputable auto repair shop located in Thurmont, MD, offering exceptional services with a focus on customer satisfaction. They specialize in a wide range of automotive services, including oil changes, general repairs, and maintenance. Tracy's Auto Repair is known for its accessibility, fair pricing, and efficient service, making it a top choice for vehicle maintenance and repairs.
Services offered: Auto repair shop, Auto air conditioning service, Auto radiator repair service, Brake shop, Car inspection station, Car repair and maintenance service, Diesel engine repair service, Oil change service, Tire shop, Wheel alignment service.
Tracy's Auto Repair Reviews Summary
Pros
- Excellent customer service with a quick response time
- Professional and friendly staff who provide detailed explanations of services
- Fair and reasonable pricing for high-quality work
- Efficient and reliable service, with a focus on customer satisfaction
Cons
- No significant negative feedback mentioned in reviews
Suggestion
Consider expanding services offered to cater to a wider range of automotive needs.
Positive Words
friendly, professional, fair pricing, reliable, excellent service, efficient, trustworthy, highly recommend
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Melissa Carter
3 years ago
Found a nail in my tire today when I went out and saw that it was flat. Panicked, I called Tracy's after they came up first on Google (with high ratings) and they, graciously, got me in and back on the road ASAP. The customer service was excellent and I definitely recommend their shop. I fully plan to go back for any service that's not covered by my dealership warranty.
Victoria Peterson
a year ago
First time using Tracy's Auto Repair this week, and I'm very pleased with their service! Everyone was super friendly, they took the time to explain what was wrong with my vehicle and outlined next steps. The price was fair, and I couldn't believe how quickly they got my Jeep back to me. If I have any future issues, I'll definitely use Tracy's again!
Becca Hobbs
a week ago
Quick, reliable service, great pricing! Thank you
Linda Haro
a month ago
I have found that by far this company is honest & fair in pricing and reliability.
Katie Cunningham
11 months ago
My husband and I were on our way to VA and we overfilled our oil tank! We stopped at Tracy s and they quickly pull our car in, drained the oil, and replaced it. For the short time we were there, they were polite, professional, and willing to help us out in a pinch! Top notch people.
Nicole Chernow
a year ago
First time using Tracey s and highly happy with the services. I went in for a Check Engine light issue and 2 other concerns which was fixed all within a reasonable price and time. I will definitely go back when services are needed.Service: Auto engine diagnosticService: Auto engine diagnostic
Justin Study
a year ago
Staff are kind and helpful. They got me in contact with an affordable tow service. Tracy is great and an expert. They listen to you, fix what you ask, and don't upcharge you for unneccesary repairs.Services: General repairs & maintenance, Auto maintenanceServices: General repairs & maintenance, Auto maintenance
Jake Draper
5 months ago
Electrical issues were addressed ASAP and my cost was far less than I was quoted for the estimate
Ron Boone
10 months ago
I've had my truck there for a transmission repair and ignition coil replacement. I was very satisfied with the repairs and the service in general. Would recommend.Services: Transmission, Engine repairServices: Transmission, Engine repair
Z George
4 years ago
Had my water pump on a 2013 Ford Taurus 3.5 V6 go out. Called some shops and since the water pump is inside the engine hooked to the drive chain, they were afraid to do the job. Called Tracy's Auto Repair and they gave me a quick and complete estimate. Quite a big difference in price from some of the other shops that said they would even do the job. Had the car back in two days. Running great with no leaks!! They had to be careful with the timing of the car and it runs perfect. They get all my cars from now on. They stayed within budget and since they had the engine open, gave me a complete drive chain kit with all new parts along with the water pump. Happy, Happy, Happy!
BJ Bosche
a year ago
I took my 2015 Escape to Tracy s for what is probably one of the most complicated services that can be made to the engine. The repair was done on time, but wasn t quite right. When I returned the car to Tracy s, they did everything they could to correct the issue, and it was resolved. We are all human, mistakes are inevitable, but the true measure of a business, as what they do when your mistakes made, and Tracy s did it right.
r martin
3 years ago
I am really happy that I was referred to Tracy'sAuto by my neighbor. The staff are kind, friendly, professional and down to earth. I left Criswell due to their dishonesty & price gouging. Tracy's Auto saved me over $1000. I've already referred 2 people so far. I definitely recommend Tracy's Auto if you want honesty, fairness and a decent price.
Paul Szatmary
2 years ago
We are from out of town, and are on a long term camping journey. We've been to Tracy's twice, with our F250 and both times they were professional and prompt. They also provided us a loaner vehicle. The thing that is exciting for me is that we have an appointment for them to service the wheels and axles on our travel trailer as we leave the county, rather than having to break camp and set up again. They are very accommodating.
MT Smith
5 years ago
Top notch customer service. I called early in the morning with a "crisis" and Tracy discussed it with me and made room in his busy schedule to get my car in. After getting my vehicle in his shop, his team was wonderful trying to find a solution to repair my car at the lowest cost for me. Instead of taking advantage of my situation, and using it to benefit him, he spared me a very hefty invoice The car runs great now! You have a customer for life. Thank you
Jennifer Smith Parker
4 years ago
I have been using Tracy s Auto Repair for all 3 of my cars; and I wouldn t go any where else. They are so reasonable and friendly; they can always get me in no matter what the problem. They are honest and kind. They have done so much work ok my cars ... too much to explain here; but definitely recommend hands down
Connie Cissel
2 years ago
By far the best mechanic I've ever had, and my brother is a mechanic. Doesn't try and make you fix something just to make a buck. The girls in the office are very nice and the waiting room is pleasant to sit in. I recommend Tracy to all my friends.
Kathleen Martin
3 years ago
Very friendly and excellent service. No other place in the area can hold a candle to it. Tracy himself helped me. Night and day from treatment at Criswell. Will never step foot on Criswell property again, which seems to be consensus among locals. Kudos to Tracy for excellent service and customer service.
Sean Lewis
3 years ago
I took my new car in for a state vehicle inspection, having first made an appointment. While the place was a bit hard to see from the road (I drove past it initially), the service was friendly, with a prompt call once the inspection was completed. I'd highly recommend them.
George Wenschhof
a year ago
They offered a free oil change as a newbie to the neighborhood and the service was excellent. He checked all fluids, brakes, etc. I will be going back to use them again.
Sergio Gagliardi
3 years ago
First time customer and very much impressed at the professionalism, quick turn around time, quality of service and affordable pricing. So glad my friend referred me to Tracy. Highly recommend.
Anita
4 years ago
Trustworthy, works for you and with you no matter the unexplainable noise. He's indulged me on more than one occasion when I came in with a ch ch ch, wrrrr or balingka.Tracy is the person that was recommended to me by more than a few informed Thurmont friends and has proven worthy of their praise. He is also very personable, very easy to communicate with, and has hired the best, and loyal office personnel. Between them they manage to handle scheduling, ordering, client data, financing and everything else I have no clue about to a T! Thanks L and P!! They've been tolerant of me and so good at their jobs!!
Barry Shirey
5 years ago
My wife and I have used Tracy's for years. We have always had great service at reasonable prices. Highly recommend! Your not going to find a better shop in the area.
Dana Czapanskiy
8 years ago
Honest, professional and experienced. Repaired my 1994 Dodge 2500 Turbo Diesel, 4 wheel drive. Truck has never run better and ordering a part from Georgia saved me hundreds of dollars. One visit earned my trust and loyalty. Doesn't get any better.
Sherri Hill
2 years ago
Fair priced. Got my car running just like new. Even had a follow up text to make sure everything was good. That never happens. Highly recommend!
Michelle McIntyre
4 years ago
This was a "pit stop" for me as my license plate was going to fall off. I found this establishment on Google. These fine folks were very friendly and extremely helpful and resourceful. They attached my plate back on and there was no charge. Service with a smile!!! Would highly recommend this place!!
Michael Rippeon
2 years ago
Had Cadillac converter replaced on my car everyone there was extremely nice. Prices were reasonable I would definitely go back again to have service done if needed
Nicki Frye
4 years ago
I have been using Tracy s Auto for a few years and they are always kind,honest and have very reasonable pricesWould not take my car to anyone elseThis is the first auto shop I have trustedHighly recommend!!!
Shaun Hiltner
6 years ago
Something you don't find anywhere else. Fair and Honest and it works! I have sent 6 other people here so far and just like me, they will now only have their auto service completed at Tracy's.
Tyler Jones
4 years ago
Went in for a tire patch and they had me out in a timely fashion and the work was near perfect, couldn't have asked for a better job by great people! Thank you again for making my stress level go down!
Sheleen Spencer
3 years ago
Tracy's Auto was wonderful!!!Helped with my emergency exhaust damage within 10 minutes...even though it was July 4th weekend. Thank you!!!!!!