DARCARS Kia Temple Hills Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  kyledd
6 months ago
The staff here is very quick to dodge calls and avoid all contact with customers. There are several days where no matter when or how many times you call, the repair shop forwards you to a voicemail. Even when you do get someone on the line, they will tell you it will take a few more days and you will get a call back. After waiting the time, you will need to call back and get a status update and they will tell you that the parts never came in and you need to wait another week or so.4 weeks later and I am still missing my car. The absolute worst service.Service: General repairs & maintenance

  jamr514
7 months ago
They took good care servicing our car as well as cleaning it. They also discovered our car had a recall and took care of that for us too. They have a little waiting area in the back and can get a ride for you home if you live nearby (or a ride to the visitor's center because they cannot go on base). We will definitely be return customers for our future needs. My only thing with them is I have had some trouble getting someone on the phone to talk to but their in person service as well as the work they do on cars is excellent.

  Mariah Hines
a year ago
Terrible from the manager down to the secretary! Firstly my car has been sitting outside for almost a week after the lady who I was on the phone with stated she was going to get my car from outside. Yesterday, I called the same the lady and she states that my car won t be getting looked at until mid January . However, someone called me today and told me that my car has been sitting outside for days, With all my personal belongings and key in the glove department. The unprofessionalism is ridiculous. The fact that my car is under warranty, has a recall on the code that s showing up and the lack of remorse from the people in this department is crazy!! I will be reporting them to attorney general & I m on the phone with Kia headquarters as we speak. The holidays are this week and I can t even get my car to be even looked at! Can t make it to work nor school. I would not recommend this place. Bob bell Kia looked and serviced my car in week!!! This people do not care.

  Rejene Jackson
a year ago
Do not get your car service nor to sent to the COLLISION CENTER. No accountability is taken: the collision center had my car sitting for two weeks without informing me prior that the mechanic was on vacation and it would delay the process.They don t reach out to you for no UPDATE. The front desk receptionist at the collision center is very unknowledgeable and rude. The new collision center mana lacks knowledge.My car was worked sitting here for months waiting on parts. By the time I receive my car back it WAS NOT running. The detail that was paid for through my insurance wasn t done. When addressed I was told they attempted but my belongings was in the way Mind you what s a couple of kid toys n papers? a supplement was needed for my battery to be replace: why would I get a car without it running?. Mind you they told me they could jump it .I m not taking no broken car home sir.Once the battery was replaced: they released my car BACK to me with the radio and front lights not working. (Radio screen blacked out) car was on below E fuel: MY CAR WAS RUNNING for days when it was stolen and bought here . My question is what mechanic don t check electrical things first? After a car has been running for days.My car was given back to how it was bought in. I wasn t pleased with this shop. To many excuses not enough accountability. Customer service isn t their priority they are really just rushing cars in n out.Go to WALDORF or Lanham not here

  Karen Parker
11 months ago
My experience overall was a8. My car was vandalized on 3/21/2023. Kia was not able to take anymore (kia) soulsDue to this crisis of theft/ vandalism. I had to find a independent auto shop. The egnition needed to be replaced. The keys supplied did not unlock my doors or start my car. I had to come back to kia of temple hills to rectify the problem with no resolve of getting a key coded. Michael in service was a "Rock Star" in my opinion.He gave me a number to call to keyway". Then John offered his assistance in finding out how this could happen. Akeem in service provided assistance as well showing me how the company receives the package for egnition replacement. All in all I called the Auto shop where my car was repaired "Moon's, practically accused him of file play due to the information I was given by Kia. John stated that he would look into it further and give me a call by me leaving my contact information. I should not have to pay out of pocket if neither key with the kit provided did not unlock my car, or start it. This is a dealers responsibility. What was the purpose of the keys, and you can't blame "Moon's" they received the package from your Dealership. So no my overall experience was unprofitable. Kia knows what's going on with this theft and vandalism but will not try to take initiative or responsibility for errors or mistakes. If it is that the company is over whelmedThen by all means regroup,Reorganize, and prioritize.I had to call "Lyft" to get me to the dealer because my key would not open my door. So how was I able to find out if the other key would even start my car.(2) keys no results. Back home in a "Lyft: heard staffMember say they were short on staff, I knew that I had to call 3 times . First call I got hung up on after holding for about 3 minutes. Then the 2nd call no one answered. Then 3rd call John answered ,all I wanted to know was ,if they were open due to the information on their website state" closed ",open on thur.

  Beatrice Williams
7 months ago
I was checked in immediately for my appointment. I was told it would take two hours for my car to be serviced, and it was ready on time. The staff was very courteous and professional.

  Latorya Lisenby
9 months ago
I want to thank Mr.Hampton I had a wonderful experience with him he help me with my car 2021 Honda Accord he made sure I left happy and I appreciate his help and time with me amazing customer servicer as the Sales Manager I give you 5 stars and 0- to 10 you get a 10 also will love to show love to the young sales man he was awesome and very patient thank you as well you help to make the deal go through so you was a big impact in this sale

  Juston Thomas
a month ago
Hit me with a 300 charge ..when they had me thinking it was covered In the warranty....they reach out to me and made it right

  MsGwendolyn Woolfolk
a year ago
DARCARS kia Temple Hills Service Department Is definitely one of the best service department around I went for a minor issue and was definitely treated like i mattered nothing says genuine care and concern like being treated with respect by people who has the professionalism and integrity to do so AJ and Nate both assisted with my car service needs and they made the process smooth and easy I also meet a few of the other service technician and they was all the same I wanted to take this time and say thank you DARCARS kia Temple Hills Service Department you guy's are appreciated thanks again.Service: General repairs & maintenance

  Audrey white
2 years ago
I purchased a car from here but the experience was NOT GOOD. Unprofessional staff. Subpar service. Basic paperwork had to be completed repeatedly and reviewed MULTIPLE TIMES for accuracy

  dustin hill
a year ago
Unprofessional upper management. The Manager Terrance started crying and kicking his desk during a conversation with a customer.

  Jeff
a year ago
The service team is great!! Oliver take care of me.

  James Wilson
a year ago
Didn't trust the manager

  Michael Coward
2 years ago
I never been there