STERLING AUTO SERVICE & BODY SHOP LLC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Uwana U
a month ago
Sorry Antonio been meaning to leave a review, but been so busy after my Vegas trip. But yes, I had my car serviced here by these guys and it was great. They kept me informed, walked me through the process and kept me updated. I was like a day late from coming from Vegas and he worked withMe and didn t charge me storage fee. Real good guy. Gave me a few tips on horse betting before I left for Vegas too . Real good people over there at Sterling body shop I would definitely recommend. Thanks again Antonio you re the man. And when I dropped it off my check engine light was on and he checked it out for me and let me know my transmission was slipping thanks again brother.

  Girma Geroge Frederick
5 days ago
I don't understand these other reviews but I have experienced the worst customer service of my lifetime. If it wasn't for insurance adjusters sending repairs to this garage, this horrendous repair shop would have absolutely no business. I would write a full page review with pictures but I would leave it at that. Try me.

  jairo pineda
a month ago
This place is the best place to bring your car. The customer service they provide is fantastic. They are super knowledgeable. They give you details of how they work and the dedication they put into fixing your car. I will definitely recommend this auto shop to everyone I know

  Jose Vazquez
a day ago
I have used Sterling for several years and cars.My cars always look better than before the accident. They are awesome.

  Nelson Morales
3 months ago
Worst Experience ever.The guy who inspected my car was extremely rude and unprofessional. Their customer service is poor. Also they messed my car keys and they refused to do anything to fix it, I won't recommend this place at all. Awarding you guys to avoid having a bad experience with this company. I regret so much deciding to let them work on my car.DO NOT RECOMMEND THEM !!!!!

  Yatri Trivedi
a month ago
Great place. The folks here are very polite, straightforward, and helpful. In my situation, as someone from out of town, they really went above and beyond. Strong recommendation from me!

  Chris Andrzejczak
a year ago
I had the pleasure of finding Sterling Body Shop through the Acura-approved repair website, and from the get-go they were super helpful. I scheduled an appointment remotely for my family member, and even though they got the wrong day they were seen anyway!The work done was truly "like it never happened," was done when promised and overdelivered in terms of value received for price paid. The red paint on modern imports is hard to work with based on what I read on forum posts, but that wasn't evident in this repair. My family member was seen quickly, received and estimate that was lower and a service date that was sooner than the other shops I contacted. Thank you Sterling Auto!!!Services: Painting, Body & Trim

  FreeCarlue
a month ago
I took my Dodge charger here after an accident and they fixed it up hella good and made it ready on time! Best auto shop forreal!. Definitely recommend

  Alpha Bayoh
11 months ago
I appreciate the fast and efficient service. Job well done on the repair & I will be back to get my wheels fixed & repainted.Service: General repairs & maintenanceService: General repairs & maintenance

  Annette Gantt
2 weeks ago
Based on both of my experiences, I highly recommend Sterling without hesitation for the quality of the work, professionalism and timeliness.

  Perpetua Richardson
a year ago
As always the staff is professional, welcoming and attentive. They explained everything that would be done, the out of pocket cost, insurance cost and estimated time of delivery. They also assisted with my car rental making the transition from dropping my car off and picking it up after the job, seamless. They kept me up to date on progress. Sterling Auto body of Silver Spring Md is the absolute best. Would recommend to anyone looking for an honest and trustworthy shop.Service: Painting

  Jin Doe
8 months ago
An Allstate policy holder hit my car so I went to the Honda dealer who gave me a quote . Allstate offer sterling and would guarantee work . I thought they would be bias . Instead Antonio was courteous and professional from day one . They reveal minor structural issues that Honda didn t . Staff was very direct in not promising anything they couldn t do.Very happy with the job !!!!Great job !!!!!

  Paul Martinez
a year ago
My experience with Sterling Auto body is unlike any other body shop I've worked with. From the initial phone call, to signing over my vehicle, their service was knowledgeable and diligent. The staff is incredibly helpful and pleasant. They acknowledge customers as they walk through the door and you are attended to quickly. Antonio was polite, pleasant, and knowledgeable. He explained step by step the process was very accurate with timelines and expectations. I returned here recently because I will never go anywhere else because of the experience of care.(This facility runs mostly on solar energy! Huge plus in my book)

  Jessica Montes
4 years ago
Sterling has been the best customer service I've ever experienced!!! The staff was extremely welcoming, and they explained the entire process to me thoroughly. They made accommodations feasible for my car to get fixed including dropping my car after hours, talking with my insurance, handling additional logistic details, and allowing someone else to pick up my car since I was on work travel. Knowing that I have an older car, I was worried that the area being fixed wouldn't match the rest of the body paint, but they proved me wrong... it looks like I was never hit and they went the extra mile of detailing the car leaving it extra clean! Highly recommend for being exceptionally trustworthy, keeping constant communication, and leaving my car like new!

  Stacy Geisert
4 years ago
I have had the opportunity to work with Sterling Auto Service & Body Shop three times in the past year. I was fortunate enough to find a shop that delivers honest recommendations and a great product! Each time I utilized their services, they went above and beyond to make sure I understood all of the different options available to me with the work I needed on my vehicle. They made sure to keep me up to date about each project. And above all did a spectacular job with paint matching/blending and auto body repair. Antonio, Jessica and Maria were wonderful to work with time and time again. If you find yourself needing an auto body shop, Sterling is definitely the place to go!

  ashwin nirmul
a year ago
I found Sterling through Allstate insurance when my 2013 Honda Accord was rear-ended.Antonio & Yessica (I think was her name) were professional, courteous, helpful, and friendly.And their work was superb!Services: Auto body & trim repair, Body & Trim, Auto body & trim replacement

  Michelle
7 years ago
My first time using Sterling was amazing. The staff are so knowledgeable and friendly. They did a great job on my car and matched the paint color perfectly! They were so professional and went beyond what was needed to ensure I was happy. I even received a tour of the facility. I have brought my car back again this week and expect nothing less. Great work Sterling!

  Daniel K
2 years ago
Excellent experience throughout with Sterling Auto Service. They took the time to walk me through exactly what needed to be done on my car (even showing me a similar example), completed the work in the quoted time, liaised with insurance, and most importantly did a stellar job on the repair. I found everyone there friendly and honest, I would recommend them without reservation.Services: Painting, Body & Trim

  Jerry
2 years ago
Owning a body shop can be a rough gig. The vast majority of the customers are in a bad mood when they come in because they were in an accident and need to spend money getting their car fixed, and they get annoyed at how long it takes because they don't seem to realize that body shops don't carry every part for every car in the known universe in their backroom. I've unfortunately dinged my car enough times over the years to know what a good body shop looks like, but this is the first time I've been compelled to write a review, because Sterling really was that excellent.Antonio and Jessica, the front office staff, were consummate professionals from start to finish. They were helpful and up front about the needed repairs and those costs, and they made dealing with the insurance company as painless as it possibly can be. The quality of work was absolutely top-notch, from the blending on the paint to the extra work they put in re-calibrating the vehicle's camera systems. And in an era of COVID supply chain delays and staffing issues, they were completely honest about how long the work was going to take.Thanks again to everybody at Sterling for making my mom's car look brand new again!Services: Painting, Body & Trim, Auto detailing, Auto interior vacuuming

  sin win
9 months ago
Car Was fixed on time . Cant even tell the car was hit ! Very clean autobody Facilty ! waiting area is comfortable , Had rentall car options to pick up and dropp off ..... Happy with whole experince from start to end !! Staff was very nice and Explained all issues !! THANKS STERLING !! GREAT JOB !!

  Makeda Berhane
9 years ago
If 10 stars were an option, I would rate Sterling Auto 10 stars!I came to Sterling at the recommendation of my insurance agent. She couldn't say enough about his work and professionalism. Now I understand why.Every aspect of my experience was positive. Jessica at the front desk is knowledgeable, professional and very pleasant. The shop is clean and comfortable. The mechanics are on point.I can't say enough about Antonio, the owner. He immediately gained my confidence and trust during the estimate process. He was honest, direct and treated me with respect. When I asked questions, he took the time to explain the answers thoroughly and clearly. All quotes were in writing and he stuck to them. Antonio runs a high-integrity, high-quality shop. He stands behind his work. I am so glad that I was introduced to Sterling Auto. I would definitely recommend him for paint/body and electrical work. I am loyal for life.

  Mike N
2 years ago
Yessica and Antonio are absolute rock stars. The facility just as spectacular. Everyone there genuinely cared about what was best for me, how to most effectively and efficiently help me through my repair, and the quality of work was top notch. In a day and age when customer service combined with outstanding results is nearly non-existent, Sterling stands out as an example of how old-school values can be applied to a modern day company. They are truly what all businesses should strive to be and should be considered a model to emulate. Dealing with accident damage is never fun, but if you need to, Sterling has to be at the top of your list of body shops.Services: Painting, Body & Trim

  Shane Conrad
5 years ago
Excellent service here. Brought an old car for repair after an accident. I was very upfront about how much I was willing to put into it. Antonio gave me a very fair quote and did his best to repair the major issues. At the end of the day the car was going to need more work than what we had anticipated to be drive able. Most places would have charged me for the work and let me walk. Antonio reset the car to the state I brought it in, and charged me NOTHING taking a total loss on any labor or parts. He even let the car hang around a few days for the donation company to get there and tow it. If you want a fair deal and great service, look no further!

  yuriy korolchuk
3 years ago
After an accident insurance adjuster was strongly suggesting to tow my car to their preferred shop, claiming that car had minor damages and they could be easily fixed. After calling around to a few of those preferred shops , I got a strong feeling, that both shop and insurance are working against me, not for me. I did my research, stumbled upon Sterling Auto Service , read all reviews and decided to visit them personally before towing my vehicle there. At a first glance - large, clean, busy , well kept facility. Normally, at places like that you can't get passed the receptionist. But this was not the case at all. Antonio, the owner of Sterling Auto, greeted me during my initial visit, and worked closely with me through the whole process. He took me trough the shop and explained every step, that my car will go through once I decide to tow it to them. When he glanced at the photo of my car - he called out the repair price, that in the end was about 1k off the actual cost. For comparisons, insurance estimator, after spending 40 minutes with the car was $11k off with his estimate. Mind you, Antonio's pricing is very very competitive.He kept me informed on the progress at all times by personally calling me and explaining things in details, as well as providing photos and estimates, and including me into all conversations with insurance so that I was in the loop at all times. I told him from day one- my biggest concern was safety of my family, after the vehicle gets fixed and we start driving it again. As promised, Antonio and his team thoroughly inspected and measured structural body parts for deformation and damages and by doing so, they were able to find alot of hidden damages , that would definitely compromise safety, if not fixed. After list of needed parts and repairs was put together by Sterling Auto and sent to insurance company - adjuster visited again and decided to total my vehicle. (Initially adjuster was convincing me,, that few thousands will make this car new again).When I came to pick up our belongings from the car, Antonio showed me all the damages, obvious ones as well as hidden ones, that were never discovered by adjuster - was so glad we chose Sterling for our repair needs. Btw, some valuable things stayed in the car while in the shop for a few weeks - no issues, in fact this guys gathered all our stuff and nicely bagged it for us, in case tow truck makes it there before we do. Special thanks for that!!! I am looking forward to never needing a body shop again, but if I do - it will be Sterling, no doubt about it. Go talk to them and see for yourself.

  Zo� Washington
2 years ago
Brought my car in for an evaluation/estimate in September and chose to schedule my car for repair in December while I was away for winter break (so I wouldn't be without a car for an extended period of time). In doing so, I was also ensuring the parts for my car would be available and delivered in that 3+ month span (September - December).I brought my car in December ready to drop off (and head straight to the airport). As soon as I read and signed the contract, Antonio then said "okay now let me order the parts" - and I immediately asked why that wasn't already done. Unable to give me a straight answer, Antonio called me "rude and disrespectful" for letting him know that he omitted the truth and he then proceeded to rip up the contract into several pieces and toss it on the desk.Finally, from my first onsite visit to my second (and last), there were several instances where Antonio made inappropriate remarks in regards to how I would/could "kill [my]self on the road".Would give this place zero stars if I could. I recommend you take your vehicle to Caliber Collision. They order your parts immediately after an evaluation/receiving an estimate and get right to work so you are not without your car for too long! They have been nothing but professional and kind - can't say the same for Antonio at Sterling Auto.

  Catherine TD
5 years ago
We drove our 350 Lexus RX over a stump, and then backed up....This ripped off some of the plastic protection under the bumper, and driving on the highway made the whole thing rub on the front tire. Not good.A mechanic at my gas station in Bethesda recommended Sterling Auto, so I went over immediately. Our car was up on a lift within 20 minutes, Mr. Antonio explained the damage and the repair process, and I was out the door with an appointment in another 20 minutes. Everyone I had contact with was professional and personable, the price was fair, and I had my car back, sparkling clean, in less than a week. And the location in Forest Glen/Silver Spring is perfect - no driving up to Rockville or Gburg. Thank you Mr. Antonio and staff!

  M Taub
6 years ago
This is the 2nd time I've had my Sonata fixed here. Both times my car was rear ended and this time the bumper was destroyed. Marta and Jessica are very friendly, informed, and helpful. They will call and/or email you information as well. They can explain everything to you and even show you around the shop and their process. They will deal with the insurance and car rental, making it as easy as possible. Antonio was very nice and gave me an interesting education on car parts.Bottom Line = They did a great job both times. They seem to care about their customers and making them happy. They clean your car inside and out (although this time the inside wasn't as well cleaned as before... a minor complaint.) I was so happy with my "new" car, that I went and dropped them off some happy hour beverages! Thanks Sterling!

  Diane Costenoble
4 years ago
Once again, Sterling Auto exceeded my highest expectations!! I have been a satisfied customer for at least 10 years since Allstate Insurance referred me for a repair estimate. This past week, Antonio, the owner, proved himself once again for his honesty and integrity. My 2006 auto, that he has maintained for me all these years, started making unusual noises. Antonio quite honestly told me it wouldn't be worth the money to fix all the things that needed fixing. So wonderful to be able to recommend him for all things -- touch-up painting, body work, maintenance, etc. The waiting area and rest rooms are meticulously clean; Antonio's staff is pleasant, helpful and courteous; they will pick up up or drop you off at the Metro. Five stars!!!

  Caleb Jang
3 years ago
Went here because my car was rear ended. Thoroughly impressed by the knowledge of the staff. The owner, Antonio, was extremely nice and transparent about the whole process. Antonio gave me a tour of the whole facility and then explain how they do the repairs. I appreciate that he did not try to hide anything and gave me straightforward answers. If I ever have any car troubles in the future, I will definitely return here!Services: Tires, General repairs & maintenance, Auto engine diagnostic, Body & Trim, Auto interior vacuuming

  Michael Carnazza
8 years ago
I have bringing my cars to Sterling Auto for years and I would never go anywhere else. The management and staff are top notch, customer service oriented professionals and the body work is tremendous. My cars always look brand new after service like they have never been in an accident!!Update 8/1/2015: I needed a new front bumper after I lost a battle with the ice this past winter. Of course I too my car to Sterling Auto for repairs and I could not be more satisfied. Great service and great work!! Best body shop in the metro area without a doubt.