King Street Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jeryl Hayes
3 months ago
I had a great experience with King Street Collision. They worked with my insurance company to fix damage from someone running into the side of my car, and not only was the job well done, but it ended up being finished a few days ahead of the initial schedule. The work was well done and the paint job was excellent. Would use them again and recommend to others.

  Yousef Abdul-Husain
6 years ago
I am very happy with the service, speed and quality of work that King Street Collision provided me and my dear BMW 328i.A car rear-ended me on Thursday, and their license plate screws punctured the rear bumper of my 2014 BMW 328i. I called up GEICO (my insurance company) to report the incident, and within 30 minutes they had me booked at King Street Collision for an appointment on Monday. I was nervous to take my car to an auto body shop, as anyone would be if they don't know the shop. When I got there on Monday, I was greeted with a warm smile by the receptionist and within five minutes they inspected my car and told me that it looked like a simple touch up job. They said that it would take 3-5 days to complete the work, and got me a rental car, or tank I should say (they gave me Nissan Armada V8).I was happily surprised when I received a call the very next day informing me that King Street Collision completed the work on my car. I drove over there after work and when they showed my car I was ecstatic. It looked marvelous. Really great work. I looked at it from many angles, but couldn't find anything wrong with the touch up job that they performed. Take a look at the picture that I uploaded along with this review that shows a before and after shot.I'm happy and would recommend King Street Collision to anybody.

  moi 22588
a year ago
King St Collision provided outstanding service and helped me replace my broken driver-side mirror. They exceeded my expectations and met all my needs. The consultant gave me options with pros and cons and was specific about the turnaround time. I recommend this shop to everyone. Professional Staff and great customer service.

  Christopher Lettich
a year ago
I brought my car here as part of an insurance claim. They were very transparent with timing and everything during the whole process. They took good care of my car. Lastly, Geico screwed things up with payment (paying the wrong shop), and Linda and the team at King Street were great in helping get the issue resolved. If I ever need work done again, I'll come back here.

  Dadvice ThatMatters
a month ago
If you want your parts stolen, careless mechanics working on your car, and generally horrible service, this is the car shop for you.

  howdoimake thisprivate
a year ago
Got my bumper fixed here with the Geico Xpress service. They were super polite and accommodating- doing exactly what they promised. My car turned out wonderful and if I need to, I'd definitely use this service again. Not sure why there's so many bad reviews!Service: Body & TrimService: Body & Trim

  Alexis Rickford
a year ago
1010/10 service. Quick and easy drop off. Checked in with status updates throughout entire process. Really nice and helpful staff. Took less than 2 weeks in the middle of the holiday season. This was through GEICO, and shop had a seamless rental car process with enterprise.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Tilahun
a year ago
I have a vehicle which I had a small incident and I left it in this workshop for me to fix. It took almost a month, which is understood but what I am not satisfied with is that they did not do a good job for me, first they use aftermarket parts and looked terrible and then they forget to reset the blind spot system due to that I went back to shop and after that I found out that they didn t put the logos( XLE, AWD etc) on the rear truck door again I went back for that too. The paint is very rough I can feel it while touching it supposed to be smooth. They are supposed to have fixed all of that. At least that is what the papers they gave me say, how is it possible to release a car if they do not make sure that it is actually working and everything is perfectly done? I Personally, I would tell all the people who read this review not to take their cars here to king street collision center, they do not have the appropriate or professional staff to work at all. I am not happy with the work they did on my car.Even they didn t wiped out the paint from the window mirrors. Zero detail and they deserve only zero star.Services: Painting, Body & Trim

  Stephanie G
7 months ago
My windows were fixed, but my car came back with part of a seat broken and a random smelly gym bag in my trunk that either belonged to an employee or a customer. They claimed they didn't know who owned the gym bag they put in my car.

  Motown Indiga
9 months ago
My first time here. They did a great job repairing damage to my driver side rear. panel. Very prompt and they returned my car in very clean condition.

  Todd Tolson
2 years ago
Impeccable customer service and professionalism at its best. The entire team at King Street Collision offered attentive, informative care. Service was expedient and their message consistent. We take good care of our customers. That is the feeling I experienced and appreciate. Thank you King Street Collision team!

  Cecilia Laguarda
a year ago
King street collision went above and beyond my expectations. At every stage they were prompt, professional, and exceedingly helpful. All of my questions were answered and they took care of me and my car. I appreciate the work they put in to their customer service and am very happy with the results on my car.

  Crystal Marshall-Krauss
4 years ago
Highly unsatisfactory. First, the service was incredibly slow getting a repair completed after an accident. They reported that there was previous damage to our vehicle when there was absolutely NOT any previous damage. The damage was, in our opinion, most likely caused by their parking and vehicle storing situation. They were incredibly rude and failed to provide the "proof" of a photo they suggested they had. We will never use this shop again, and recommend everyone else stay away as well. They are dishonest and disrespectful. I will gladly drive further from Silver Spring to get better, more honest service next time. I am so extremely disappointed in this business.Like Share

  Johnathan Mallory
4 years ago
I had a wonderful experience with King Street Collision Repair Service. They were professional, knowledgeable, and kept me up to date with expected repair wait times as the parts came in from wherever. When Geico listed King Street as an authorized repair shop, I was a bit unsure if using this businesses' service was going to be a good choice. 'Apprehension' was the first thing I felt when I rolled up in front of the business. King Street Collision looks like a small 'Mom and Pop Shop,' plus it's a bit tucked away on a quiet street. However, when the service was completed I was shocked! The bumper and lower trunk from my fender bender was like new again! My car was swept clean and even washed as well! When they returned my car from the garage, I was like, "Whose car is this?" It's easy to see now why Geico and their onsite Enterprise Car Rental Agent are working with King Street Collision. I highly recommend this business.

  Asiatu L
4 years ago
The woman at the front desk was professional and kind. She was the best part of this process.HOWEVER, I had 2 issues.1. After getting my car back, and the mirror fixed, the window wasn't going all the way down. I went back only for the young, bearded, guy to seem "surprised" and somewhat dismissive after I told him it wasn't working. The older gentleman with gray hair, fixed it and said it was a wire in the wrong place that the window was catching on.2. I was there Friday Mar 13th and paid my deductible. But as of today on Monday, the charge wasn't on my bank statement. I called my bank who said it was the shop's issue, they did not "claim the funds." I spoke with the front desk woman again, who said the manager is out of the office today and I will have to wait until tomorrow to get it handled.Also, though my insurance covered repairs, the prices seemed high.

  Jayms Fayson
4 years ago
Worst place ever, communication poor. They've had my car since 12/21/19 due to my rear passenger side tire was stolen. The only reason for me having it towed to them is because I was worried that there may have been suspension damage so I thought let them check it out better safe than sorry. I chose them because they did impeccable work on my car before. Not so this time!!!! there was no damage done to the suspension so it was just a simple tire/rim change and it's done. Okay it is now 2 weeks later and I still don't have my car I was told they're still waiting on the rim to come in, they've ordered the wrong rim and because of the holidays it's taking so long. Okay maybe its me but as a business should'n't your business have more than one source when ordering parts?? @ WEEKS for a Rim and Tire?? absolutely ridiculous!!!! AAANNDD I STILL don't have my car!!!!!!

  Trey Harris
6 years ago
With King Street and Geico, accidents are almost easy! We've used King St twice now on different cars, and they've been ahead of schedule with fixes that look better than the original body work! Their integration with Enterprise makes rental cars as simple as they can be, and you'll be in and out in minutes. Great experience and we'll (hopefully never have to) be back.

  Tim Lo Monaco
5 years ago
When someone backed into my car and broke a headlight, my grill and front end, this place was on a list near my home provided by the insurance. The process was very easy. They fixed everything, down to the clear adhesive hood protector. Essentially I was dealing with multiple entities: the repair place, insurance adjuster, and car rental. All was done on the same site and was a surprisingly easy process. I got my rental car and was in and out very quickly. If I need other body work in the future I'd take my care there.

  D T
2 years ago
GEICO suggested me to King Street Collision Auto Repair Xpress. I took my damaged vehicle there. After the damage is estimated by the Geico adjuster & the dollar amount is sent to the shop, Mr. Willi (Williams) told/suggested me to take my car somewhere else. His reason is the money Geico estimated is NOT good enough to fix my car. When Mr. Willi (William) talked to me over the phone, he is very very rude, unprofessional & LIER. After I spoke to Geico, the repair shop fixed my vehicle.I also called early in the morning & spoke to Willi, he just lies to every question I ask him. He is very rude, unprofessional & not trustworthy.Because of Mr. Willi, I had bad experience with King Street Collision.Service: Body & Trim

  K F Hemmer
a year ago
Great body shop. They've repaired my car twice now and it has been ready before their estimate both times. Professional, fair and friendly. Thanks guys!

  franchesca thompson
4 years ago
When I dropped my car off, and they anticipated getting paid that day through insurance customer service was through the roof ( this was probably also due to the fact I was only talking to GEICO and Enterprise reps). When I called back with all intentions of taking my car here for repairs, the conversation and attitude over the phone with a member of this auto body team was unacceptable. They were apprehensive and frustrated with my questions and extremely unhelpful. Down right RUDE! I obviously took my business else where, but with that attitude toward a person who s bussiness they could have had I, would warn no one to go here. Piss poor!

  Ogechukwu M Nwosu-Okani
3 years ago
King Street Collision provided excellent service when repairing my car. Service was timely, I was notified when any changes were made and my car repair was completed sooner than expected. I appreciate their fast, but focused service.

  Francesca D
5 years ago
Really terrible estimation of when my car would be ready. Inconvenient pick up hours. My car had no coolant when I drove it off?? They tried to trick me into getting a rental that was more expensive than my insurance covers and when I took the only car "within the price range," it was some tiny Mirage that shook and sounded like a diesel engine. I've had my car fixed through insurance a few times and this was the worst experience by far.

  Allison Swift
6 years ago
I gave this shop two opportunities to do my body work and paint correctly, however, they failed.The paint had tons of junk under the clear coat, including what looked to be someone's sweater fibers. There was overspray everywhere, including on my grill and on my engine.They didn't remove anything before they painted the car, including the door handles or the glass but they certainly charged for it.There were still scratched up areas that were supposed to be repaired.I am currently trying to have the car re-painted and the oversprayed areas fixed, but the quote is so high because of King Street's terrible job (they have practically totalled my car) that my insurance company is giving me push-back. I have no idea what I am going to do, but this relatively straightforward minor job has turned into a complete nightmare.

  Corey D. Talley
4 years ago
This company is HORRIBLE! Horrible work ethic, horrible craftsmanship and possess No Integrity. They (including the owners) acted as if the work was acceptable, however, the bumper didn't fit and was warped. The paint color was far from matching the rest of the vehicle and there were bubbles in the paint. They also failed to repair obvious damages from the collision. My biggest concern pertained to damages I couldn't discover myself (i.e. behind the bumper and the undercarriage). King Street covered up many of those damages and didn't make the repair; this is based on what I found out after having to go to a second Collision Center to get the job done correctly. King Street Collision = HORRIBLE & UNETHICAL business.

  Evans Snake Pliskin Watson
7 years ago
They painted the bumper of my vehicle a darker color and claimed that all bumpers are darker than the car which is not true. Instead of redoing the work the owner simply walked away to leave the claims adjuster for GEICO to argue with me about why the colors don't match. If they weren't in such a hurry to get me off the Collision premises I would have explained to him that I've worked with painting before and know that this is a BS rush job and that I know there are differences between metal and plastics but that doesn't mean that you cannot mix the paint to properly match it just takes more time and effort which is something this place apparently doesn't want to do to get the job done correctly.

  Loy Lee
6 years ago
Right around the corner from me was the reason I chose king street collision for repairs when my car was hit in a parking lot. They made it simple and seamless. They did a good job and delivered the car earlier than expected which makes me a happy camper!

  J. James
10 years ago
I was having a horrible morning, first, I got lost 3 times with the useless gps out here.then I was late to my appt here at kings. from the moment i walked in, i was put at ease by the manners and professionalism of the helpful and beautiful staffers, who casually dealt with my subtle flirting dynamic, not budging an inch. i look forward to seeing them again when i pick up my ride tomorrow.

  Michael Scarpaci
a year ago
This place was incredible, professional, super fast and they obtained the bumper we needed and cleaned our car inside and out after returning it 5 days ahead of time. 5 starts.

  ros1326
4 months ago
King Street Collision is very professional and very efficient.