DARCARS Lexus of Silver Spring Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Claudia Vasquez
5 days ago
Brian is a total pro! He's always been able to help me out with my GX, he's super knowledgeable and helpful. He's always been patient and friendly too, and has gone above and beyond to make sure everything is done right. If you're looking for a great service advisor, look no further than Brian!

  Isaac Salas
5 months ago
Just wanted to write my experience going to the dealership and what I found good.I had the pleasure of working with Brian at DARCARS Lexus of Silver Spring Service Center, and I must say, his dedication and expertise truly stood out. Brian's commitment to providing top-notch service was evident throughout my entire experience. Not only did he address my vehicle's needs with precision, but he also took the time to explain the process thoroughly, ensuring I felt confident in the service provided.Brian's professionalism and friendly demeanor made the service visit a positive and stress-free experience. It's evident that he values customer satisfaction, going above and beyond to exceed expectations. DARCARS Lexus of Silver Spring is fortunate to have such a dedicated and knowledgeable professional on their team.I highly recommend Brian for anyone seeking exceptional service for their Lexus. Thank you, Brian, for your outstanding commitment to excellence!"

  Dante
3 months ago
Jason and Ann are the wheels that keep the dealership moving not only is every experience top notch . You feel like you're getting what you paid for by owning a luxury car. You feel like you are cater to and they do everything and they can do to make sure that you're more the satisfied with getting the best quality parts and service. I have bought first Lexus here and and the one I currently own for my business I have never had any problems with anything for the past 10 years of dealing with this company. I'm thoroughly impressed by their patience and understanding. I will always get my car serviced here once you find a good barber you never go anywhere else..lol I'm I'm very impressed by the level of professionalism and care that they take not only with me but the others that I see there. They don't try to overcharge you for prices or take advantage you in any type of way. They're very clear as far as explaining everything that's wrong with your car and why repairs are necessary to continue the longevity.Jason has time and a time again has gone above and beyond to make sure that I have everything that I need. He needs a raise or promotion one of the best assets the company has and needs to be recognized.

  Tracey Collins
2 months ago
Alex who is my service representative provides number 1 tip top service. He is professional, very attentive and listens to the customer's needs and goes above and beyond to meet them. I am very pleased with his customer and interpersonal skills. Thanks Alex and I will see you soon for my next service maintenance.

  Dereje Zewdu
7 months ago
Anna, the service manager was very kind, knowledgeable and friendly. She was responsive to my all concerns. She made every effort to get my car fixed and delivered to my house without hassle. I appreciated her providing me with a loaner car on such short notice. I will definitely go back to Lexus Silver Spring for any future car services. I want to thank you all for doing an excellent job repairing my car. Keep up the good job!

  Latonja Thompson-Belsches
2 months ago
Tyrone Brown from Call Center at Lexus is Silver Spring exhibited professionalism and a gracious personality while establishing my service appointment. He made my morning!

  Yuliana Om
6 months ago
Best experience at Lexus of Silver Spring with Mr. Nived and Mr. Z. Ye. They were very patient and helpful with the leasing transaction. I highly recommend Mr. Z. Ye for an amazing deal to all my friends and family members.From Happy 10 years customer.

  Chris B
3 years ago
I am 37 years old and out of all my years of purchasing a car at a dealership I have never gotten close to the customer service efficiency and patience that I have experienced here. Coming from a Luxury car brand like Lexus, that will sell their cars regardless if you buy one or not, they went out of their way to secure a deal with me so I didn't walk out without one. I spoke to Greg on the phone prior to going there and his attitude was immensely positive and polite. He was eager to earn my business and he got it. He was smooth and efficient. He handled the ordeal like a pro, giving me the complete run down all while mentoring a new hire at Lexus named Melissa who was also very pleasant and attentive to the details of the craft. They worked well together to answer all my questions.Greg had the patience of a saint and this put me at ease as I had so many questions and had to take phone calls several times.After not agreeing to terms and prices, I was close to not taking a deal because things were getting expensive for me, until Manager Hesh came out, sat with me and worked profusely on the numbers to formulate an affordable deal for me. He went out of his way to get me into a Lexus and he was ultimately the deciding factor. After the deal was done, I was taken into another office with a gentlemen named Marius Marin to discuss finances and packages. His professionalism and conveyance of information was stellar. A very down to earth and caring person. Marin's department was the Icing on the cake of the All around excellent service I received here and he left me feeling complete as I walked out of there with keys for a brand new 2021 Lexus NX.From start to finish, everybody involved gave 110% and exhausted their efforts while never making me feel forced. Thank you Greg, Melissa, Hesh and Marius for the exceptional work and keeping Lexus Genuine and Human. A+++

  pedro vasquez
5 months ago
Brian was very helpful and polite during my entire experience with him. He kept me updated and let me know everything that was happening with my GX. I definitely recommend him!

  Steve Ramirez
5 months ago
Brian was very respectful and always kept me up to date with everything. It was a pleasure working with him.

  Jamie Morales
5 months ago
Brian was amazing to work with, he was extremely professional and always kept me updated throughout my servicing

  vladimir baires
5 months ago
Brian was a great service advisor to my Lexus RX500H. Definitely recommend Brian Morales.

  Claudia Vasquez
5 months ago
Brian was super kind and helpful throughout the entire process! He addressed all my questions and concerns.

  Jaeho Kim
5 years ago
LOOK FOR TONY KIM!!!I am a RETURNING CUSTOMER and you can see my review from 2 years ago and verifyThis is the third car I bought from Tony. Best deal I could possibly get for a lexus. He is the one that could get you the best deal up front without any playing.Moment I was making the deal on the first car (2017 es350) back in 2017, he became the most trustworthy that when I bought the second one and this third car, all I had to do was call him and discuss everything about the car purchasing on the phone and just sign on the paperworks at the dealership and still got the top deals that I could not even reach near in other dealer in New Jersey(Sorry for tony but I checked out the very same model with a dealership in NJ before I talked to tony cuz I am a NJ resident and I was little lazy to drive all the way to MD, but still did it for the unbeatable deal).He makes the process smooth and nice, most importantly without any plays and tricks, and give not only reasonable but the best price upfront without any hesitation.Definate five star for him!!!!!

  Natali Jovel
5 months ago
It was a pleasure working with Brian he was very helpful and kind. He helped me with everything I needed.

  Trasee
a year ago
I took my '08 LS460L in for an oil change, got home and saw oil leaking in my garage. I called and someone said bring back in. Took it back, spoke to Ann, the service manager, who was very very helpful. They kept my car and gave me a loaner to see where the leak was coming from. Turned out, it was a tiny hole that had been made by one of their techs. They fixed it and brought my car to me and picked up the loaner. Ann and Aaron, the assistant service manager, were very very helpful and apologetic for their mishap and made their wrong right.Service: Oil change

  Simon M.
8 months ago
This review is from service I received sometime ago. I have since moved on to get my vehicle serviced elsewhere. However, I do think it s important that DARCARS understand their service advisors do a poor job of communicating with customers even after multiple attempts to get service done.For DARCARS, there is nothing to discuss. I spoke to one of your senior service advisors about the rude service advisor. No response or wouldn t return my emails or calls when I reached out to him.

  D C
11 months ago
The service I got at this dealership was great! I spoke with Alex Silva and he walked me thru the services my car needed. He was professional and made it simple and easy for me. ThanksService: Auto maintenanceService: Auto maintenance

  Shahrzad Shahini
2 years ago
So very glad to have found this service center! Cj Radfar is very professional and took time to listen to all of my concerns about my vehicle. He then explained what needed to be done clearly and in a way I could understand. My repairs were then completed in a timely manner and now it feels like I'm driving a brand new car. Cj is also very kind and courteous. I am very pleased with my vehicle and again very grateful to have found this place!

  kings3rd
5 days ago
Nice and fast service from techs and advisors.

  MyPoshGloss
a year ago
Called to schedule my vehicle for service this morning and had the pleasure to speak with Tyrone Brown in the call center. He was professional, friendly, energetic and provided excellent customer service.

  Clarissa Dudley
2 years ago
CJ is the best. Since I have had my vehicle 2012 CJ has been there to guide me through all of my scheduled maintenance and any needed repairs. He explains things thoroughly and makes sure I am well taken care of with quality service and attention to details.Services: General repairs & maintenance, Brake service & repairServices: General repairs & maintenance, Brake service & repair

  Catherine Fox
2 years ago
The service I get at this dealership is superb. CJ Radfar, the Assistant Service Manger is outstanding. When I've had issues I call him and he actually knows what is happening with the car - he is knowledgeable. He is also always professional, work done is timely, getting my car serviced is no longer a chore. In fact, I bought another Lexus just so I could continue with CJ Radfar for servicing.Service: General repairs & maintenance

  Kenneth Fishe
2 years ago
I have been going here for a year now, and I am very pleased with their service. I often work with CJ, but when he is out, Kevin or another associate steps in. Even with the stand-in associates the excellent quality of service and professionalism stays the same. I m glad I purchased my car from here.

  John Real Estate Oracle Agim
2 years ago
C.J is the absolute best in customer service. His professionalism and integrity have earned him numerous referrals from me. I tell all my Lexus loving friends to ask for him.As one who is in the customer relationship business myself, I recognize a pro when I see one, and C.J is all of that and more.Services: General repairs & maintenance, Wheel alignment, Oil change

  Adventure Annie
2 years ago
Exceptional customer service, usually I worry about taking my car for an oil change but C.J was great and made sure I was ready for my road trip! He balanced my tire pressure and filled my wiper fluid for me as well. Thank you!

  Adrienne Femnou
4 years ago
I had a great experience working with Alex. He had great knowledge of the cars and was very patient with explaining everything to me because it was my first time purchasing a car on my own. He was very professional and made me feel very comfortable through every step of the process. Thank you once again.

  Duane Harris
3 years ago
I have been going to this dealership since July, 2007, and since that time, I had six (6) Lexus vehicles and have been very, very happy with all of them.Every time I go there for service or for any questions or concerns that I may have, I've been treated with dignity, courtesy and respect from everyone regardless of his/her position with the dealership.That goes a long way with me.

  Sean Fennell
2 years ago
Truly amazing level of service. CJ provides outstanding support from beginning to end. He and the entire service department are the reason my wife and I will buy our fourth Lexus from this dealership. My profound thanks.Service: General repairs & maintenanceService: General repairs & maintenance

  latricia harrison
2 years ago
My experience at Lexus of Silver Spring has always been professional. CJ Radfar, in the service dept is always professional and prompt when handling my vehicle, he is clear when explaining the needs for my vehicle. Thank you CJ and Lexus team for your Awesome customer service!Service: General repairs & maintenanceService: General repairs & maintenance