Aspen Hill Exxon

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jennifer Koue
4 months ago
Amazing! They are so nice, attentive and detailed communication on your vehicle issues and what needs to be fixed right away and what can wait a few more months. Typically other places will tell you that you HAVE to get everything done at once and you end up having to pay an arm and a leg!Jordan was very informative, broke pricing details down for me and mapped out what I should be coming in for next over the months to come! Also! My under my hood just looks so beautiful and brand new (as they got me all new gadgets) to get my baby up and running!

  Eric Goodman
a week ago
Everyone at the service center is honest and very knowledgeable. They always explain what work is needed at that specific time and what work can wait. They follow up with written details of all services performed, which is made available through a free Car Fax account. I'd recommend Aspen Hill Exxon for any make, model, or year of car you have.

  MANLEY DESTINE
a day ago
If you want No B.S. Service with high Quality Parts and Products, then visit this location. Quality work with Quality Products ON TIME! They know their stuff and Jordan keeps you in the loop with every step with Great Communication before during and after the work has been executed

  Patricia Salmon
5 months ago
I found this business via a warranty service. To my surprise, it was more than anticipated. The customer service was welcoming and the service was excellent. I had to make a return visit but even that wasn t a concern due to the outstanding level of customer service received. I believe I ve found my new mechanic shop and it s well worth the change. I ve made a number of referrals and I do except the service to be the same. Thank you and when people say customer service doesn t exist, trust and believe I have a positive one to share. Thank you again. I want to give 6 stars!!Service: Electrical repair

  Faiza
4 months ago
Jordan and his team took good care of me. Professional and fast service when I had an emergency with my vehicle. Jordan was very transparent and honest with his estimate to fix my car, and I was back on the road in under two hours after my vehicle was towed to his shop.

  Tony Mills
2 days ago
Very knowledgeable. Went in for an inspection, passed but was told of something that will need to be looked at soon, included pics of the item for me to see.

  Nobue Matsuoka
2 months ago
They did an excellent job very quickly while I waited. Great communication as well! Thank you!

  Elizabeth Dawson
2 weeks ago
We had a great experience here - the pricing was fair and despite the amount of work, it was done quickly. Will definitely bring our cars here again!Services: Brakes, Wiper blade installation, Battery, Oil changeServices: Brakes, Wiper blade installation, Battery, Oil change

  Aidan Ellis
3 months ago
The service was great and they weren t trying to push unnecessary services on me. I felt like they actually care more about doing a good job instead of trying to make an extra buck.

  Abigail Davenport
9 months ago
I came to get my car inspected for the Maryland State Inspection and these guys made it so easy for me! It was all straightforward and super reliable. 10/10 recommend this place. You can definitely trust them to give you the accurate information on your car and help you understand what you may need.Service: Vehicle safety inspectionService: Vehicle safety inspection

  Diana Bridgett
2 weeks ago
Great service as usually. Getting some sweet puppy cuddles from their cute mascot was an added bonus.

  Fredric Simonton
8 months ago
We first brought the car in after a not-to-be-named national chain insisted we needed to replace the brakes all the way around. We hadn't noticed any braking issues so we brought it to Aspen Hill on referral from a friend. Jordan had the team inspect the brakes and find that they are in fine shape. It is a great feeling to feel like we're part of a team keeping the car in top shape.We re super happy to have our Subaru cared for at Aspen Hill Exxon. This is the best it has run in years.And now we got a dead horn diagnosed, parts acquired, and fixed super quick. With tires changed the same day, it is super handy to be able to get so much done in one visit.Services: Electrical repair, Air & cabin filter replacement, Tires, General repairs & maintenance, Electrical, Brakes, Wiper blade installation, Auto maintenance, Oil change

  Christian
4 months ago
Amazing service. Staff are very friendly, attentive and honest. I highly recommend anyone consider their services if needed.

  Mark Weisbrot
4 months ago
Good service at good prices. Knowledgeable staff, and my vehicle was well cared for while in their hands.

  Sabrina Roberts
5 months ago
Very professional, caring, and made sure I understood what was being done. Jordan, thank you so very much for having patience with me! . Keep up the great work!

  Carrie Gartland
5 months ago
The owner is saying he doesn't see my name in his system, which is another reflection of the terrible customer service at this location. My name is on the intake sheet from yesterday. Nice try.

  Adam Shepherd
10 months ago
This place is always incredibly helpful. They are consistent, thorough, and efficient in their service. The mechanics will call you and very clearly explain what needs to be done and why before getting started on anything. The shop has kept my car running smoothly since I ve been in the area.Services: Auto brake repair, Engine repair, Vehicle safety inspection, Wiper blade installationServices: Auto brake repair, Engine repair, Vehicle safety inspection, Wiper blade installation

  Mark Stanton
a year ago
This is a very professional and safety focused shop. They do a good job and make sure things are done properly. I have an old S10 that needed a lot of work and they handled all of the repairs. They even recommended a place outside to get some work that their shop wasn t as well suited for. That saved me several hundred bucks. The front manager is a good natured and friendly guy who looks out for customers and is a good communicator.Services: Tires, Steering & suspension repair, General repairs & maintenance, Vehicle Inspection, Wheel alignment, Brakes

  Roberts Omolo
7 months ago
The service was friendly and the outcome really good- the car is in very good shape now! The charges were more than I expected though, but I am happy with the results.Services: Transmission, Air & cabin filter replacementServices: Transmission, Air & cabin filter replacement

  Marjorie Kling (Marge)
9 months ago
Usually getting an oil change is one of those hassles of life, but Aspen Hill ExxonMobil has found a way to make this experience delightful! I get a full inspection of my car with pictures; we discuss what's working and what's not; and I leave with a safe car and peace of mind! Who can ask for anything more!

  Louise. Markray
10 months ago
Hats off to the entire service team at Axxon of Aspen Hill! I must commend Jordan (Manager/Owner) for his patience, knowledge and expertise. Jordan takes time to listen, will explain in detail what it takes to correct the issue at hand and will recommend the most economical solution. Also, when the mechanics needed an extended period of time to make the repairs, he has driven me home and picked me up when the job was completed. He s taken time to explain what was done and suggested how I should move forward.Jordan really knows his stuff and with each and every visit he has proven himself to be the Epitome of Customer Service, a Proprietor who cares.MsMarkray

  Lionel G (Nell)
a year ago
Absolutely impeccable and expert service. I LOVE THESE GUYS! I had been struggling with a non-specific noise in my car when turning and had taken the car to the dealership at least twice and they could never figure out what the issue was. I found Aspen Hill Exxon online and they have good reviews. I stopped by and set up an appointment to drop off my car a few days later. On the day of the drop off I was late but Jordan was kind enough to still honor my appointment. They did a very thorough and incredible job on the car and finally diagnosed the issue that had plagued me for months and that the dealership mechanics couldn't. I am now a customer for life. These guys love cars and know their stuff. If you have an issue you should definitely give them a try.Service: Steering & suspension replacement

  Joyce G.
a year ago
I took my car to the Aspen Hill Exxon and Jordan was simply amazing!! From the start, it was easy to find an appointment. I arrive on time and was treated really well. Jordan called within a couple of hours and went through what needed to be fixed. He even graciously gave me sometimes to think about it. The car was ready to pick the next day (i approved the repairs late, that's why). He called way ahead of the timeline. Best thing, he followed a few days later to see how everything was going with the car. Super happy with the customer service. Highly recommend going and seeing Jordan!!!

  Albertine Dennis
11 months ago
Everything was fine except the license bulb needed to be replaced. The bulb cost $3.00 or $3.50 something like that. I asked the guy if I could buy the bulbs and let my grandson who is a mechanic put it in for me. He told me if I took the car off the premises he would fail the car completely. So I asked him how much it would cost me? He charged me $55.00 to install a $3.50 bulb for just two minutes. That turned me off from your business and will not be using you anymore. Sorry!Service: Vehicle Inspection

  Chris Ruiz
10 months ago
I've been going to Aspen Hill Exxon for years. From oil changes, tune ups, new breaks and more. I always feel taken care of here. They are transparent, and the work is quality. Highly recommend.

  Syam Tadavarthy
a year ago
Great service. We blew a tire and quickly learned that new cars no longer have donuts in the trunk! Had the car towed to this shop and Jordan got us back on the road in 2 hours. As a realtor, they take care of my car which is my livelihood. Really appreciate the care that they give and would give these guys a shot at your car needs!Services: Exhaust, Auto battery replacement, Auto exhaust system repair, Auto brake repair, Engine repair

  Stephen Colburn
a year ago
I ve own Benny now retired and his son Dan for over 15 yrs. They are trustworthy and know how to run a tight ship. If you bring them your vehicle it s in good hands.Services: Vehicle Inspection, Vehicle safety inspectionServices: Vehicle Inspection, Vehicle safety inspection

  Amanda Silva
2 years ago
Had a fantastic experience here! Came to get a MD Safety Inspection and the team was awesome. Upon my arrival they explained the process and how long it would take. They kept me informed and involved me whenever appropriate. They even let me know about maintenance / service that my car would need in the near future - which is always appreciated for budgeting purposes.Really friendly crew, great service! I plan to come back for other more routine maintenance items in the future.

  Scott Wilson
4 months ago
This is a nice, local, competent shop. I had them install four new tires and do an alignment. I ve also had them do some car inspections. They re easy to talk to face-to-face, and they have great communication by text. They also sent me a video of my failing ball joint, which I had replaced.Services: Tires, Wheel alignmentServices: Tires, Wheel alignment

  Asfaw N. Beyene
a year ago
I took my car which has only about 59000 miles on it for state inspection. They charge way higher than many other stations for the inspection and they came with a fail result and asked me about $2000 to fix those issues. Imagine what they could do if you took an older car with high milage! Hell, no!!I took the car to another mechanic and everything they pointed out was fixed for only about $600.00. You can imagine how big the difference is for they do nothing special. The shop taken care of the car told me these shouldn't have pointed out as safety issues to fail the inspection.Either way they (Aspen Hill Exxon) have benefited from doing the inspection: If you agree to their proposed repair they strip you off with their exaggerated repair price. Still if you decide to take the car back to them for re-inspection they charge you slightly higher than half of the original price. So, either way they are charging unreservedly.So, unless you have already established good understanding (friendship) with them they are awful to first time customers! Never go as a brand new service seeker or plan to pay way extra charge!