Pohanka Ford of Salisbury

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rae Nelson
3 days ago
Devin, my salesman, was amazing. He and Mike in finance were able to make miracles happen to get me into a new explorer and get away from absurd finance charges. They are the best ever !!! They were both so very kind and understanding of my situation and got me what I wanted !!!!! Thank you for all you've done. I'm Totally in love with her !!!Update: she's had her first oil change and I'm so happy with the service department ! Destiny, the advisor, was very kind and friendly. I got stuck in construction on the way making me a half hour late, and they still did my service. Fantastic experience !!!

  Jay Spore
4 weeks ago
The staff was very friendly and they did not make you feel rushed or preasured to make your decisions. They definitely make you feel welcome.I really like my new Ford Escape. Very nice vehicle.

  Beth Cairo
4 months ago
I had been looking for several months for a specific Ford Edge. Found what I was looking for and not only the vehicle but Evan O Dell got me the best deal on a Ford Certified which was better than expected. And better than their competitor by far. Highly recommend. Customer service was outstanding. He even stayed after he got off on a Friday evening to close the deal.

  David Wenk
2 weeks ago
I just purchased a new 2024 Ford F150 Platinum Plus from Pohanka and I could not be more pleased with the excellent service! Leigha, as my sales rep, was very helpful and pleasant to work with. She went over the top giving me her time, setting up a test drive and guiding me through the sales process. Whenever I texted or called her for a question or request, she always got back to me very quickly. Marquise, the Finance Manager, was also very helpful. He was very thorough guiding me through the finance and warranty options, spending extra time working on a deal that met my needs and goals. And Scott, the sales manager, could not have been better to work with. All the folks at Pohanka ford are consummate professionals. I ve been bringing my 2012 Ford F150 in for service the past 5 yrs and have always received great service and I especially love the pickup and delivery service as I primarily work out of my home office. Pohanka Ford has a life long customer in me. Thank you, Pohanka!

  Kisha J
a month ago
I had the pleasure of working with Matt H., who was very helpful! He was courteous and patient with us. Matt made sure he put us the perfect vehicle to suit my wants. What really impressed us was how informative he was. And when he didn't have the answer, he sought out the person who could provide the answer or researched it. It was truly a pleasant experience! Everyone I encountered from the gentleman in finance, named Marquis, to their manager, who I believe is named Anthony, was easy to work with and pleasant. Would certainly buy from there again!

  Christopher Reeder
a month ago
Service department was very rude. I got a tire fixed and apparently it was over what my tire insurance would pay, I was not called to see if I wanted a different tire or if I even wanted to get the tire and pay the difference. They stuck the tire on and dropped back off to me. The service guy, Ryan called me and told me I owed a balance and I questioned and asked why I wasn t contacted. He informed me that he would have to pay for the difference out of his own pocket and hung up on me. Very rude. I called a manager which told me he was going to let me the general manager know and call me back. I never got a phone call back. I did call back and the general manager said it had been taken care of and it was just put in wrong. But did no apology for how their employee acted. I definitely never had these kind of problems from other dealerships I ve dealt with. I definitely will buy my next truck somewhere else.

  Pauletta Riley
a month ago
The service staff were extremely attentive to my situation. They performed the work and I was able to keep my appointment. Nicole and the service mechanics were great. I would most definitely consider returning for further service work. Thanks again!

  Mark Frazier
4 weeks ago
The technician Brandon and the service advisor Nicole were outstanding. Brandon listened to me, was very skilled at troubleshooting. He actually called me while working on my car to be sure he understood what was going on. He found the problem quickly and fixed it. My car is a 2009 Ford Flex and not a high dollar late model car yet they treated me like I mattered. I ll admit that I came to the dealer expecting to pay top dollar and to be treated like a number based on past experience. The opposite was true! Very happy!

  Donna Dennis
2 months ago
The employees are great! Full of fun and life. They took great care with my car in a timely fashion. They were very helpful and kind. I would recommend them for all auto work. They also washed my car. That was so nice to see when I picked her up!! Thank you very much.Donna Dennis

  Kimberly cotugno
a month ago
I recently stopped in to Just look when I ran in to Joe The Italian cowboy. He was so kind and courteous with answering all of my questions. I ended up getting a deal I couldn t refuse. I want to thank you for helping me get behind the wheel of my dreams. You made this experience very smooth and enjoyable.

  Brian McGowan
3 months ago
The absolute worst car buying experience. I m 57 years old and have bought 6 used cars prior to this year. 5 of them fro the same dealer because of their great service. My wife and I was escorted to a young ladies cubical. We told her we wanted to see the 2 ford flex s they had on the lot. We looked at 1 but wanted to see the other one. She said we could not see it because it was being detailed. She said detailing was way in the back of the property. We just wanted to see the seating. We were not worried about cleanliness. I suggested to call back and see if they could show it. She did not. While we were talking, the sales associate said there is my next appointment . A co-worker was standing behind us and announced that her appointment was here. No one took over for her and we left. We bought a car a week later from a dealer that drove an hour and a half for us to test drive their vehicle.

  Anne Webster
a month ago
Joyce was great with trying to get us answers to our questions. However, if you need a service manager to get in touch with you in a timely manner, don't hold your breath. I received a phone call at the very end of the day with a promise to receive a follow up phone call the next day. When I arrived to pick up my vehicle, the service manager walked right past me to get a cigarette. Not a hello or hi. No phone call the next day either.

  Kimberly Ott
2 months ago
From the time the gentleman arrived at my home to pick up my vehicle to when he brought it back, it was a fantastic experience. I received calls every step of the way. I love how everyone kept me informed about what was happening with my vehicle. Plus now my vehicle is running so much more smoothly. Thank you all for the amazing job you did.

  Tanner Jones
4 weeks ago
I went in with no appointment not knowing if they d have time to service my vehicle, not only was it quickly taken in it was a very quick service. Service Advisor Cindy Herbert was phenomenal to work with. Highly recommend.

  Joseph Marshall
3 months ago
(Customer #436172) I am giving Pohanka Ford of Salisbury Md a 5 star. Their performance was professional and I felt comfortable with what they were telling me. They were very pleasant and truthful. My 1999 ford van failed the motor vehicle inspection due to emissions. After the repairs were made by the mechanic, I had the van re-inspected and it passed! I would like to thank the entire team for their respectable and positive attitude. Job well done. Thanks again.

  Tenesha Davis
a month ago
Nicole was fantastic! Honest about what I needed and helped break it down by importance so I could do some urgent things first. She was also really patient while I decided what to do. Very pleased. Super helpful and so fast!

  Debbra Parsons
2 months ago
Fantastic service n Colby is a great sales person. COLBY and MIKE the financial representative both took exceptional care of me. I would absolutely recommend Pohanka Ford, Colby, n Mike.

  Tammy Schirmer
2 months ago
The staff is always nice and professional. I worked with Destiny and Ryan H today for my service. Destiny was very nice and explained everything clearly. I always ask for Ryan H now to do any service on my truck because he actually takes a minute to come to the waiting area and talk to me whatever is going on. One visit I was questioning him and he actually took me to my truck, showed and explained to me. I appreciate this kind of business. Being a woman, you feel taken advantage of at places, made to feel like you re not smart. It makes a person build a wall of trust and doubt. I appreciated the service here at Pohanka Ford.

  Bryan Pineiro
a week ago
Great experience. First time. Picked up vehicle at my house. Called several time to confirm issues and options. Fixed problem and returned back to my house.

  Brad Bytnar
8 months ago
I m so grateful a friend recommended Pohanka Ford of Salisbury. Truly a great experience with this wonderful team of professionals. Much thanks to Blake, Tanya and Devin. My Bronco is awesome!

  Barbara Wright
a month ago
I visited Pohanka Ford of Salisbury and spoke with Joe Cotugno, the Italian Cowboy. I was looking for an affordable SUV and he was very helpful, pleasant and knowledgeable. He walked me through the process and made my choice so much easier. I will definitely be back to purchase my vehicle from Joe.

  Robert Gage
3 weeks ago
The sweet young lady,Nicole, who was the Service Writer was amazing. She explained everything to a TEE.....she got a couple of mechanics to talk to me and drive my vehicle before i even put it in the shop. I was so impressed at her knowledge and help in this matter. I have always had a good experience at this dealership.

  Ricardo Martinez
a month ago
"Marlon is hands down the epitome of what a stellar car salesman should be. From the moment I stepped onto the lot, his warm demeanor and genuine passion for cars shone through. Marlon didn't just sell me a car; he listened attentively to my needs, offered insightful recommendations, and guided me through the entire process with unparalleled professionalism. His knowledge of the vehicles, coupled with his exceptional customer service skills, made my car-buying experience not only smooth but enjoyable. Marlon is not just a salesman; he's a trusted advisor who truly cares about his clients' satisfaction. If you're in the market for a new car and want a stress-free experience, I highly recommend seeking out Marlon."

  Hunter Smith
4 months ago
I recently had the pleasure of working with Devin Smith looking at new cars, and I must say, he exceeded all my expectations.I cannot recommend Devin enough to work with. Devin was incredibly responsive and always available to answer any questions or concerns I had. He went above and beyond to ensure that I had a smooth and enjoyable buying experience. His attention to detail and ability to understand my specific needs made the car buying process a breeze. It was clear that Devin knew a lot about the EV line that Ford offers he was able to offer a plethora of knowledge on the new models. If you're in the market for a new car, do yourself a favor and seek out Devin. You won't be disappointed!

  T Hopkins
3 months ago
Took car in for a coolant leak, dropped it off @ 7am-great check in process. However, advisor never answered phone when called for a follow status. Talked to another advisor who "didn't know". Had a shuttle arranged for pick up @ 415pm. Didn't hear from advisor until about 3pm and that's because I called once again. When I asked why I need a new vac pump since it's "leaking oil" but my oil level has not been an issue; she wasn't't sure. (Didn't even offer to ask tech)-was told all 3 heater hoses need to be replaced because coolant is leaking from 3 different places. I honestly feel these estimates are "guesses" on what's could be wrong. The advisor was nice; but definitely could up her customer service skills and be more engaged. And smile-a smile goes a long way.

  Lisa Fontaine -LABOR-
a month ago
I purchased a 2022 Ford Edge from the Salisbury Pohanka Ford. My sales person Devin Smith was awesome! He made sure that I received exemplary customer service and has since followed up with me to make sure that all is still well. Kuddos to the sales team and especially Devin! I even received a birthday text!!

  John Massey
2 months ago
Pohanka Ford of Salisbury were wonderful to work with. They maintained constant communication throughout my buying process. At the conclusion of the sale they made me feel like a family member of the Pohanka family. Great job!! I look forward to working with Pohanka in the future and recommend to family and friends.

  paul
2 weeks ago
Great job at getting my F600 medium duty truck done super fast for a major repair (replaced the transmission) super frendly service writers, great communication, kept me informed of the status from start to finish, good mechanics too. Highly reccomend to anyone needing repairs on any make of vehicle. 5+ stars from me.

  dennis yanover
2 months ago
I had an issue with my 2018 F-150 this morning. I was first one in the door at 7am. Joyce helped me right away. She kept me updated through this process. She was very professional and polite. Both Ford and Pohanka are lucky to have employee like Joyce.

  Dave Phillips
3 months ago
Worked with salesperson Reef on purchase of a vehicle, awesome to deal with. I wasn't planning on purchasing a vehicle at this time but he worked with me and I decided to make the purchase. He help me remove all the stuff I had in my old vehicle, way to many items but he helped to the end. I would definitely work with him again on a purchase.Best purchase experience I have had so far on a vehicle.