Firestone Complete Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Zach Cordrey
a month ago
Robbie / Robert came in for me on his day off and aligned my drag car. It needed a drag spec alignment and I trusted him after working on my car in the past. He did an incredible job and thoroughly explained everything he was doing to me. I m very detail specific about the way things are done to my car because there is a ton of money wrapped up into it. I will definitely be returning when I need an adjustment and will be referring anybody I can to Firestone in Salisbury.

  Ray Causey
a month ago
I came in with two urgent issues so I did not have an appointment on either occasion. Both times, they provided prompt and courteous service. My only disappointment was they only provide water to drink. At least one vending machine for other beverages would be nice. Otherwise, I was happy with my experience and will be using them for future oil changes and other services.

  Wendy Richmond
a month ago
The staff at the location ( 907 s Salisbury Blvd Salisbury md )I went to were very kind and helpful and explained my situation in a simple but well informed manner so I understood everything without feeling belittled. They let me know when I arrive that they may not be able to fix my issue but would look into it The service ended up being free and even though they couldn't take care of the problem, a break light on the dash issue common with my make and model of vehicle, they let me know where I could go to get it fixed. They also made sure to double check everything involved with my breaks so ensure it was just an issue with the computer and the lights and not my actual breaks.

  John Salinardo
4 weeks ago
Over charged in my option. Same job 3 years ago from Fire Stone has since doubled in price. Charged for a service that wasn't done. Wheel still has issue. Alignment is still off. $800 of service doesn't even guarantee that the job is done correctly.Being told my Fire Stone card isn't accepted there, when the merchant account assistant I spoke to assured me that it would be accepted there. Card carrying member for many years. I will never go back to fire stone and I've been going there for years for most all my servicing needs. When I need a new set of $2,400 tires you can be sure I will not be purchasing them from Fire Stone. Fire Stone service has fallen off a cliff since covid. No one takes pride in their work anymore. I will be sure to share my horrible experience with everyone and anyone I can. I don't believe the manager cares about their performance score nor does the area manager. And to top it all off I had to listen to 3 other people complain about the service they were receiving while I was in the store. I will have invested 125 miles and 4 hours of my time in this worthless endeavorer to use this Fire Stone location.

  Brian Misewicz
5 months ago
I made the mistake of buying tires at another company. After the tires were put on my car it rode worse than before I needed them. Went back to complain and they flat out refused to fix them. Kept insisting it was my alignment. Went to Firestone and explained the situation. Instead of just fixing my alignment they rebalanced my tires. So for $65 to rebalance my tires it now rides beautifully and there is nothing wrong with my alignment. Great service. Wonderful friendly staff. Will definitely be going back and highly recommend this place. Thanks guys

  Ashley Merritt
4 months ago
I would normally give them a good rating. We had an appointment for 10 we got there at nine when they were supposed to open. We couldn t get in the door until 20 after for them to tell us that all their techs had called out and they weren t sure if they could do it today. This was a huge waste of our time.

  Robin Roberts
3 weeks ago
Dealt with Colby Murphy. Appeared to be knowledgeable and explained the warranty info in detail. Customer service good. At this point we are pleased.

  h stern
9 months ago
0 stars would have worked. Truck in for 2 weeks with barely any communication. Only fixed 2 things that needed to be fixed and actually broke the passenger window. Returned just like this. Absolutely ridiculous will never be back.

  Jeremy Dow
4 weeks ago
I had a very bad experience and the new manager at this location was the worst. I have been taking my cars there for 10 years and after this experience I will not go back. I am planing on paying off my firestone credit card when I get my next statement and closing the account. I will be looking for somewhere else to take my cars in the future.

  Mr. P. Cofer
a year ago
Justin is the man! An awesome crew that works together nicely! They do and will go the Xtra mile to satisfy their customers. I've been a Firestone customer for 47 plus years!!!

  Reta Collins
3 months ago
always take a long time to get job done employees dont seem to care about getting job done quickly managment doesnt like when you complain about time one person quotes one price and at time of checkout price changes without notice to custormer when safty inspection is done some things are marked as good but never checked there is always a problem every time purchased 4 white letter tires and they would not clean white letters paid for white letterbtires received blue letters only reason i keep coming back is for lifetime rotations on tires prices on tires are good

  Josh Rodriguez
7 months ago
Sharing this publically because I am still flabbergasted that it even occurred in the first place. I got my tires changed in 2021 and not even a month goes by and one of them falls off while I am driving; they did not properly torque my lug nuts (free oil change for my near-death experience...). Fast-forward to last week, and the place I was getting my oil change done at could not give me the complimentary tire rotation because the tires on my vehicle were the wrong size--the ones I got from Firestone nearly 3 years ago. Mind you, I have been in there a few times--to Firestone--after my tire fell off to get a check on the rest of my lug nuts and overall tire quality, for a flat tire, and to redeem that oil change and nobody then told me anything about my tire size issue.The wear that my vehicle has had to go through (and personal distress I have endured) from CV axle issues to parts and mileage are unbelievable. I went in there a couple of days ago to figure out the warranty and to overall get some sort of reimbursement/fix, and still had to pay to have the tire issue resolved after being told that the tires were too far gone to do anything major with the warranty... I wonder why the treads and overall state of the tires were so poor? Perhaps it was because they were too small to begin with; how come the specialists didn't say anything about the tire size issue when I came in 2 days after a tire fell off?Sure, they gave me half off to replace the tires after a bit of hassle and them having to call the store manager, but I feel as if the service should have been covered by the business and ultimately that this issue should not have happened in the first place.The financial loss that getting my tires replaced here has incurred on me is far more than the free oil change and the discount provided on a new set of tires covered. I am normally an easy-going person and understand mistakes happen, but this mistake could have killed me.Be weary getting anything serviced here.Service: Tires

  kay rosen
4 days ago
Employees were very helpful and professional. I will certainly go back.

  Taricka Stallworth
6 months ago
If negative stars were an option that s exactly what I d give these incompetent, inefficient mechanics. My husband brought his Expedition to this place for the starter to be checked, firstly it took them a week just to examine the issue. Secondly they replaced the starter twice just tell us it must be electrical, and apostatize the situation. These imbeciles that work here didn t bother to check and see if it was just a fuse (which we found out later after taking it to REAL PROFESSIONALS) car driven in and had to be towed out. Do yourself a favor and avoid this like the bubonic plague. The incompetence is unreal.

  Christine Brinson
7 months ago
I'm so grateful for the Firestone team! Justin and the others were so patient to explain the situation with my Honda Odyssey as I called them numerous times for updates and questions. Firestone was the closest mechanic able to help us out, so we had it towed from Ocean City to Salisbury on Saturday of Labor Day weekend. They diagnosed the problem. As it turns out, our Odyssey needed a new engine, so we decided to scrap the van. I'm so grateful they waived the diagnostic fee for us!

  David Walker (Dave)
a month ago
This place takes forever! When you get 4 tires and an alignment it takes most places 45 min! This one is constantly 4 hours! I had 3 cars done there and the only problem is how long it takes! I'm going to look into a different firestone store and see if they have the same problem! After several years, they have not gotten any better!

  Donnie Smith
a week ago
Great service as always. The only place I use.

  Karen Cooper
3 months ago
Great customer service, took my car right in. Did an amazing job

  Andrew O'Neill
8 months ago
I have been coming to this firestone for a few years. My experiences have been hit or miss. When work is done on the car, it is quality and I never have to go back for the same thing twice. Their major service prices are higher than if you re getting it done at a dealership, but if you agree to what they offer as a solution to your problem or general maintenance, the job is done quickly and their estimates of times are accurate. It does take a while unfortunately to hear back from them sometimes as firestone is a popular, trusted brand.That being said, I think that communication from this firestone has been fairly inconsistent when dropping my car off, so I would recommend this place for same day services only as those are what have gone the best for me in my perhaps dozen visits to this location. Also, can t beat lifetime alignment and rotation (rotation if you buy the tires from firestone).Louie, Justin, Chris, and their team are friendly and knowledgeable. On occasion the mechanic that working on your car will come out and talk to you about what is going on.They help you understand the situation and make the process easier than most places.

  Chris Deffenbaugh
9 months ago
Huge thank you to Robbie! I ran over a screw tonight at 6:20pm and after scrabbling to find someplace open I saw that this location was. I was THAT customer that walked in the door before close and needed help. Robbie was great in making sure that my tire was repaired and I was out the door before 7pm. Thank you again Robbie!Service: TiresService: Tires

  Deborah Murray-Dates
2 months ago
Firestone's the BEST, for me that is! I've used Firestone for many years, starting on the Western Shore and now on the Eastern Shore.

  WAYNE SHORES
a year ago
I went in for for a new battery for my truck. That was OK. However, when they gave me my keys back they had broken the top of my truck key. Now it won't hang on my keyring. It's a chipped key and will cost me about $110.00 to replace. They didn't seem to care at all. Then to add insult to injury they wouldn't take my Firestone credit card unless I entered my social security number. I don't just give out my Social in this day and age. They said that Firestone was issuing new cards and the old ones don't work with the system anymore. Why would the bank cancel the old cards before issuing new ones to customers? It makes no sense. I've used Bridgestone tires for over 30 years but I'm done with Firestone.Service: Battery

  Wade Hansbury
a year ago
They lost a potential long term customer on my first visit. Set up an appointment online, got a confirmation message. Showed up for my appointment to be told that they canceled it and someone had tried to reach out to tell me that. No messages, no missed calls, no communications. The search for a reliable mechanic continues.Laughing at the reply from the owner, if they want details of my visit read my review.

  Ghostboy Phantom
5 months ago
Went here to get my car fixed after getting it from a auction..terrible idea!All they basically did was put a bandaid on a gunshot wound it still broke down and had the same problems and once I get financially stable, may consider to sue

  Alfred Bivens
5 months ago
Just showed up 4 tires replaced with short wait time. Very friendly service

  Muhammad Shuaib
2 days ago
Wheel alignment job good service 10/10

  Kathy Miller
7 months ago
Shoot out to Salisbury MD Auto care. We were on vacation in Ocean city when our brakes went out. They were friendly and did what we wanted to get us home. Can't Thank them enough!!! Great place.Service: BrakesService: Brakes

  Mark Decker
2 months ago
Replaced my dying car battery with no difficulty and at a very reasonable cost for the labor.

  sandy downes
4 months ago
Terrible Place looks like they don t have anyone there that is qualified to work on cars including management. Beware stay away

  Nathan Kiner
8 months ago
Ignorance. Firestone replaced my catalytic converter, but in doing so, they created an exhaust leak. They said they "did the best they could do" and said I'll have to fix the leak at an exhaust shop. They should have turned the job down if they couldn't complete it, rather than charging $1,200 for an incomplete job.