Volkswagen Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Adam Millar
6 months ago
SUV had a busted oil pan. I needed to be towed 29 miles, the service center recommended a towing company that was prompt and polite. I got it towed down and my vehicle got fixed. Oil pan (and all accessories for that), timing belt cover, and some other minor stuff. $3200. INCLIDING the tow. I was absolutely PERPLEXED that they were straight shooters. Totally honest. I was so freaking happy and relieved. I will always take my vehicle back!!! 2021, VW Tiguan SE w/ 3rd row option.

  Marcelo Mart�nez
8 months ago
Collision center worst customer service experience. After a car accident and all the painful paperwork process, I called to get a copy of the final bill, first of all they didn't help me to find my file, they ask me name, last name, name of the owner, insurance claim number, model, color year of the vehicle, and after that they didn't find my file. The person who take my call (Vanessa and or Dina) at the end said me that they cannot provide me more information and the manager Alex will call me.At the same time the people who answer the call was talking on speaker, and laughing when I was talkingSomeone on sales department, recommend me to talk with the manager and explain what is happening, but the manager didn't answer and/or call me back.Finally I called again and before the conversation I mentioned that I will record the call, miraculously they found my file. When I call them back (because I didn't receive ther email with PDF final bill), they answering the phone saying my last name. That's mean that they had my information all the time, but they were making it hard and scoff of me.I have the calls recorded, but unfortunately this reviews doesn't allow upload media filesService: General repairs & maintenance

  Sophie Hailem
3 months ago
Excellent customer service from Jose! He made sure I understood the services and was an absolute pleasure thank you.

  taqueya spriggs
a year ago
2 years ago I traded my 2005 highlander for a certified pre-owned 2015 pathfinder and the sales floor rep whom handled my contract made the process easy. Although, he had me sitting in his office for 45 minutes waiting for accounting to finalize my contract and issue me the my paperwork for optional warranty, tags, and title. Also, the day of my purchase I had my 3 children with me and no one from the dealership offered to help me transfer my personal items from my old vehicle to the one I purchased, open the door for me as I carried my children out to my new vehicle to get them vascined in their seats, or even assist me in properly installing my infant daughter's carseat in the back. I nearly had to place my temp tags on my new vehicle by myself. The sales person also rushed me to contact my auto carrier to transfer my insurance to the new vehicle. When I came back to the service center 2 weeks later because there were scratches on the back bumper and quarter panel, the service counter personnel gave me the round around of where to drop my vehicle for repairs. Since than I have never brought my car back to this location for routine maintenance.

  James Finn
10 months ago
Great experience with a tire change. Service was fast and reliable.

  Michael Mavaddat
2 years ago
Had exactly the part I needed and the service was quick! Very friendly staff at the parts counter.

  Miao Huang
a year ago
It takes more than 5 hours to change the oil, which is really speechless.

  Vernon Miers
a year ago
Excellent place to service my VW vehicle

  Xiangxin Cui
6 months ago
My appointment last month and today's appointment went smoothly. Mr. Jose was very enthusiastic and patient. After the appointment, IYou will receive SMS confirmation. I went to the store this afternoon and my car lock problem was quickly solved. I am very satisfied with their serious work!