Ourisman Collision Center of Rockville

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Amy Young
7 months ago
Vanessa has allows been amazing in helping me. The body shop did a great job. Diamond contacted me to let me know the car was almost done and she would call after they washed it. T checked me out. All was good thanks team.

  Jeffrey Ramsey
4 months ago
Best body shop experience I have ever had! Quick repair. Insurance worked with them as well.

  Erick Rabemananoro
a year ago
Some liquid leaked from a pipe above my car in a garage and left some ugly spots that my usual car wash guys were unable to remove. They said the liquid probably corroded the painting and a repaint would be necessary. I brought the car to Ourisman s Collision Center. Vanessa took care of the issue and fixed it in 15 minutes. Great can do attitude. No repaint needed. A million thanks !

  Mo Farsh
2 years ago
Honestly the worst auto shop experience I've had in my life. Estimated time of completion was four days... yet I got the car back nearly a month later. Staff did little to actually assuage my concerns when i voiced them - they just wanted to hurry me out soon. John was cordial, though. Not the others.Would strongly recommend that everybody get estimates and go to other auto shops. I also bought my car from Ourisman Rockville and thought I'd get superior service as a result. Turned out the complete opposite. Don't play yourself, go elsewhere.

  joan alden
a year ago
WARNING Never ever use Ourisman Collision!! After being hit on I270, I brought my VW to Ourisman for an estimate to be written and photos taken for the insurance company. It was okayed by the insurance company but Ourisman said they couldn t start on repairs for 3 weeks. During that time though, the parts were supposedly ordered so they d be on hand when I brought the car in. I waited the 3 weeks, brought my car in and was told to allow 2 weeks for completion. As of this date, this Wednesday, it will be 8 (EIGHT) weeks and I still have no idea when I might see my car again. No explanations, no apologies, no return calls, NOTHING.Services: Painting, Body & Trim

  Muhammad Shuaib
a year ago
God bless you Vanessa for setting up my appointment on really short notice. I don t have words to thank you.Great customer service.

  Kristy Nguyen
a year ago
Terrible customer service and absolutely sloppy job done. I had to bring it back again for additional repairs and they didn t even put the trims back on. It was literally sitting on my passenger chair.

  Takahito Kimura
a year ago
Everything is slow.They do not know the word trust.I have contacted them many times and never received a sincere response.

  LUIS GIRON
2 weeks ago
Terrible! Stay away from this place.

  Sam Sterling
a year ago
Terrible experience. If you have the option avoid this place at all costs. They took forever, terrible communication, multiple mistakes on their part and they simply don t care. Go anywhere but here.

  Donald Beauchamp
2 years ago
John was knowledgeable, amiable and helpful.Service: Body & TrimService: Body & Trim

  Dan
2 years ago
Very professional