Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Carlos Vasquez
8 months ago
I was waiting over a half hour for the lady that runs the store opens the store when it says that opens at 7:30 and the other employee was there at 7:25am and told the lady I was waiting but she didn't care and didn't open the door so I waited over 30 minutes after the time that they should be opened ... DON'T GO TO THE PLACE AND WASTED YOU TUME BECAUSE COSTUMER SERVICES IS AWFUL
Kacie Erb
2 years ago
I came in today to see if I could find something that would help patch up a small rust spot on my car. While they didn t have anything on hand that could help me, one of the gentlemen actually came outside to look at my car and gave me advice on what I should do to be able to fix it myself. I really appreciated that because most places would just say no we don t have that and send you on your way. Thanks for the great service!
Lissa Morales
6 months ago
Wonderful customer service. Quick and efficient help. Thank you!
Josh Bradford
10 months ago
Very helpful and welcoming. I ve been twice and they helped with both a very small order and a normal order. Both with enthusiasm.
rodger smith
a year ago
Very good customer service. Location is out of the way. The employees said it used to be a distribution warehouse. Be careful of the raised door frame going in and out of the front door. Was in and out in less than five minutes.
Carlos Vasquez
8 months ago
30 minutes late and they haven't open and they know I'm here outside because I was here before the employees and they were aware that I been waiting since 7:30 , because that's theirs opening time , SERVICE IS VERY AWFUL AND MEDIOCRE DI NOT COME TO WASTE YOUR TIME HERE AT THIS STORE!!!!!!!
Dimitar Yanev
6 years ago
The service here is really good. I get almost all the parts for my Mazda from here and they always have then within a day. I had a problem with a rebuilt part but they replaced the part so it was all good. The one big issue is that they say they are open on Sunday but they are actually closed. If they could update that on Google maps and their website it would be great
wang shao
a year ago
Garnet is so rude and have attitude. She don't give the customer the desire to comeback to that location. She's not welcoming.
Eric Naibert
5 years ago
Been there several times. Hard to find. Staff was not exactly excited about their job and asking basic questions was like pulling teeth. There is no shopping . This is a warehouse that you stand at the front and they go pull what you need. So sad the retail store in Gaithersburg closed.
Amanda Springer
5 years ago
Very helpful even though they did not have all of what I needed at the time. They still refereed me to their competitor and made my day. Truly compassionate people. They are kind of hidden from the street.
Elad Silberring
5 years ago
This place has some helpful staff and you can also pre-order online and just come and pick it up but it's really hard to spot this place it looks like a haunted house from the outside and when you get in the place for the customer is really really small it's not really a store but more like a warehouse where you have the counter and in the counter you can tell the cashier or the person from the staff what you want and what car is it it's for and then he will just go out back and bring it up to you do not expect to walk around and browse for your parts here it's not like the other auto shops
J.R. Maroney
2 years ago
I'm sooooo tired of the sub-standard junk being sold by AutoZone and AdvancedAuto that I've started to going exclusively to NAPA. Several times they have a higher grade part at a lower cost. yay!
Brian Fitzgerald
5 years ago
Can t aay enough about Chris and John and everyone at Auto Truck and RV. In the years that our fleet has grown I ve droppwd everything under the sun on Chris - totaled Box, blown transmission, oil leaks, from normal to abnormal Chris handles repairs like a true professional. Always honest and always expedited with the turn around - sometimes I wish I didn t have to break down as much, but with Chris at least we re back on the road and making money. Thanks Again!
Chris Click
7 years ago
The store was actually tricky to find. But once you know what to look for not a problem. Customer service here is awesome, and they have just what I needed for my German car.
Juan M
4 years ago
Maybe you re lucky and find what you re looking for here. Place is very small and very hard to located. You can not see what you re going to buy because they have all closed, you ll need to tell the what you need and then they will showed to you. Prices are not the best ones!!
Joshua Jarrell
3 months ago
Great Customer service. Highly recommend!
Philip Raskin
5 years ago
Dubbed the "Napa" shack, if you can find this place you will be rewarded with a knowledgeable friendly staff and a library of auto parts. If they don't have what you are looking for in stock, they can order it for you. If they can't order it for you, you don't need it.
john arias
3 years ago
Miguel helped me and got all my parts and order together great guy and easy to work with will definitely come back.
Jonathan Panczyk
6 years ago
David was awesome, got me the exact part I needed, the alternator for my '07 Camry. Napa parts got good reviews when others didn't.
manuel angel
5 years ago
Odd place to put a store but the service was great friendly and helpful.
Akila K
5 years ago
Great, got what I needed. Reason for 4 stars is the location wasn't easy to find. I thought I was in the wrong place.
Noah Hungerford
4 years ago
Service was top notch and miguel took excellent care of the situation.
Alex Umanzor
2 years ago
It s Napa how much can you say the employee helped me get what I needed to get my friends car back on the road
Roberto Fernandez Larsson
5 years ago
NAPA is great. I prefer it over the other big auto parts store.
calanick
a year ago
Bad customer service by front staff. Really bad
Fitness Savage
5 years ago
Have OEM equivalent parts & good return policy when necessary.
Jay Gruber
a year ago
The counter clerk was very helpful.
Red Neck
4 years ago
This place is hard to find need better marking along the road
Jud Stailey
a year ago
Helped me make sure I had the right part.
The Pharaoh
7 years ago
Store is closed on Sunday's even though it states it's open. Bad business!
