Jiffy Lube Multicare

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ray Ciesinski
2 months ago
Hello, the Jiffy Lube on Nicholson Lane Rockville always provides top quality in terms of courtesy, informing me clearly on all choices and options for service, then providing be honest observations (like filter cleanliness, reminder of transmission fluid refreshing). Since they keep great records, I trust they will do what is needed for me no more or no less. Service time is acceptable, and the wait-room is comfortable. Employees joke around offering an enjoyable atmosphere. Highly recommend!

  Todd Denicoff
a month ago
I got an oil change with conventional oil. It was less expensive than just about anywhere else and much faster than I expected. I took away one star because their other services, like replacing windshield wipers and fuel and cabin filters seemed high priced to me

  liliana Patino
2 months ago
I called because my car had the engine light on. They had me come the same day, fixed my car the same day. These people are the best, friendly, honest. I love them. Thank you!!!

  Patrice Harris
2 months ago
Always great service and really nice people. They were able to replace my flat with a new tire and replace my brakes and rotors. I always look forward to the nice people when I come. I am a multiple repeat customer.

  Todd Crawford
4 months ago
Arriving at about 8:30 am, at the service center on Nicholson Lane in Rockville, I was fully serviced and out by about 9:00 am. Staff were friendly and courteous; the coffee was good; the waiting area clean. The technician who reviewed my car, Abdullah, was awesome, helping me to decide not only what was needed in terms of service, but also what was not needed. I'll be back.

  Mercedes Bendeck
2 months ago
Always superb service from the team at Jiffy Lube Rockville. And Rocky truly exceeds my expectations and continues to provide excellent customer service every time I return. I travel from DC to this location only because of the reliable expertise and excellent customer service. Thank you!!!

  E&G Mattox
2 months ago
I came in for service very close to closing time and they expedited my service even after giving them the option of coming back another day. The team assured me that they could accommodate and provided excellent service for when I needed them. Major kudos Team North Bethesda !!!

  Quincy Lee Noche
a year ago
My first time here and i dont think this is the last. One thing i like on this place people are communicating with their customer, with either they opening late or working on your car. They move quick and efficient, employees are very professional. Thanks to the manager Abdoulie Touray running this place. I highly recommended this place to everybody

  J Matthews
3 months ago
I ve popped around to different Jiffy Lube s in the DMV area because the service wasn t good. There are certain parts of the signature service that were not being performed, but were still being charged. This Jiffy Lube is honest and work with integrity. They did what they said they were going to do. I will make this location my go-to Jifffy Lube.

  AB Hutchinson
4 months ago
So it seems like businesses get busy close to closing, which is understandable. I really done like how my fianc� came in for an oil change, and they couldn t get the air filter off. This is the only Jiffy Lube who doesn t put their effort into doing things. Also, the young lady who checked us out, had an attitude when my fianc� asked a question. Now, I get it, it probably has been a busy day, and you want to go home, but body language says a lot. IF YOU DO NOT LIKE YOUR JOB, DON T BE THERE!!

  Tyler Kraese
2 months ago
Update: Returned to give them another shot since I've been a long time Jiffy Lube customer and had a conversation with Abdoulie and am very pleased with the service. He is extremely professional, talked me through all of the options. Updating my review since I think I was a bit harsh the first time around when I was angry about feeling ripped off. Will definitely continue to do my oil changes with Jiffy LubeThe employees are nice but the whole jiffy lube structure is a scheme. They use false estimates to tell you that you're overdue for services that are not necessary for your vehicle. They sold me today on a 200+ dollar transmission fluid replacement that when I looked it up when I got home only needs to be done every 100,000 miles, yet they tell you it must be done every 30,000 miles so they can rip everyone off. I'm sick of having to feel like I'm being taken advantage of everytime I go there and won't ever return.

  Jenny R.
5 months ago
They took better care of my car than the maker s dealership where I bought it. 100% recommend. The two different people that worked on my car both explained to me what they saw and was patient with my questions.

  Jr Davis
5 months ago
Fast and efficient. Reasonable price. They showed me a couple of things that needed attention which was good. I Told them I only wanted an oil change and they completed the job.Would use them again.Service: Oil changeService: Oil change

  DVWMT The School for Domestic Violence
2 months ago
When I tell you I got the education and understanding from "Rocky, it s true; he reminds me of how my late uncle would take care of my car. The staff are all respectful and knowledgeable, and they make sure I feel appreciated.

  Jaime Llanos
2 months ago
I was so pleased with the service, fast, they clean your car, the place is very clean, and the people very kind and respectful. Highly recommended

  Nick Wulfekuhle
a month ago
Very convenient. They do good work and stick to the vehicle maintenance schedule when making recommendations.

  Ava Shulman
5 months ago
Best teamwork ever. Great crew who are helpful & easy to work with. They all seem to really enjoy working together & when you have a team like that you can t go wrong!

  Yevgeniya Topina
4 months ago
Always professional, always quick. I have been a loyal customer of Jiffy Lube in this location for years and will continue coming back.

  Robert Hutchins
3 months ago
The window washing part of the service should be eliminated or vastly improved. My windows were cleaner before I got there.

  Gerald Gerard
4 months ago
Service was good but they cleaned my windows with a dirty rag. Windows were clean when I arrived and terrible when I left. I had to clean them twice when I got home they were so bad.

  Alan Cuadrado
5 months ago
Terrible experience with the customer service clerk...The two times I have serviced my car in the Nicholson Ln store she had been very rude, immature and uneducated with customers. I will never visit that store again on account of her dismissive and unprofessional attitude.

  DeRon Turner
a day ago
So far so good. The staff was friendly and got me out of there within about 20 minutes

  Mark Carroll
3 months ago
Always had good experience here. They do upsell a bit, but never had them push something I didn t need, and also had them recommend against some work once they d determined it wasn t required.

  Amber Schell
9 months ago
They were busy, lines were moving, waited an hour for a battery change, at one point one of the workers told me it would be 7 more minutes and I waited 15 more till they finally brought over the battery to switch out. I understand having busy days, but it was the lack of order and organization. Customers that come first should have priority of getting out first. Otherwise - everyone was friendly.

  Teri Washington
4 months ago
Always professional and provide great customer service. They know their car business! I recommend their services.

  Angela Arrington
7 months ago
Yesterday was difficult, I went in for an oil change...a bit over due but nothing bad, however this time was different. This time I was taking my mom's car in for her per usual, but this time I had to update the contact information to me...my mom transitioned between this visit and my last. So between deep breaths i was able to utter the words that crush my chest everytime and give the information needed to put CoCo car into my name. I honestly don't remember the gentleman's name that helped me but his kindness and concern is something that the world needs more of. Thank you! I had my 4 y.o. twins in the back seat napping and the the team never asked me to leave the car, I needed the quiet while they slept. I neededa bulb replacementas well as they did the inspection they always do thank goodnesscause i don't always know. They even asked about the the floors and windows, i declined...but thet asked. So I had the opportunity to experience first hand some of the interaction between team members and again, I'm floored. They were kind and respectful to one another and helpful and responsive. There was all kinds of teamwork happening out there!! It was GREAT to see and experience. I have nothing but accolades to the entire team for my service and experience yesterday. Thank you all for you lr service and your commitment to excellence it was above and beyond I'll see you guys next time!

  Steve Douglas
6 months ago
Went in for an oil change with a Chevy Malibu, left with a cracked intake manifold and permanent engine damage.I don t often leave reviews, but this happened back in late 2022 and my car is still suffering. Heard a bunch of other horror stories about the Jiffy Lube here on Nicholson since then - never again.

  Paul Gobourne
3 months ago
End of day I pulled in and the staff was friendly and courteous. They did a great fast job.

  Zeta
4 months ago
As a car enthusiast, I really trust the team on this place to take care of my car needs, they are very honest answering any question and leaving you with real solutions.

  Betsy Argintar
3 months ago
I had to return today to have them fix some harmless mistakes they made. They were gracious about it and did their best to make things right.