Chevrolet Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dorene Shanahan
2 months ago
I can not express how grateful I am for the entire team at the Chevrolet Service Center! I've been loyal with bringing our Traverse to them for maintenance since our purchase from this dealership 3 years and with reason! They're professional, courteous, honest, and consistent.Just recently, I started experiencing traction control issues and was certain it was a minor issue that we could DIY. Within 2 weeks, it started to get a little scary when the car would jump each time I tried to push past 50 mph. We bit the bullet and decided it was time to take it in. Turns out this was no minor issue at all, but a major problem involving a leaking steering rack. The whole thing had to be replaced! In addition, the tires were no longer safe to drive. Before I could panic, Mandeep (love this guy!) had already submitted a request to have our extended warranty cover the replacement cost AND the cost of a loaner. He consistently communicated throughout the evening and even had my loaner ready when I arrived the next day. By the time our car was finally ready for pick up, I felt as if I made a new friend. Every single interaction from start to finish was a gentleman who truly cared. He turned an anxious situation into an incredible experience... and for that, I'll always be grateful (and loyal)! Thank you Mandeep and team!!

  Cristian
2 weeks ago
Originally came in for a transmission flush and turns out my vehicle had a recall for the takata airbags, Ourisman helped me out. Best service center i ve been to so far!

  gongchen yu
a year ago
This place is very decent and organized. Nick was very professional and patient. My old car had an issue with the electrical system that unfortunately expired the date of warranty coverage. Nick and his colleagues still tried their best to consult with GM and save me money!

  Lori Dodd
3 years ago
Very disorganized, poor communication and I would be very concerned about buying a vehicle from this dealer. Showed up for an appointment to test drive a new Suburban. When I scheduled the appointment I was told that the vehicle would be sanitized and ready to drive. However, when we arrived the vehicle was not ready. The salesperson who we were scheduled to meet immediately passed us to someone more junior. We eventually drove the vehicle but had to drive to their other lot which was about 5-10 mins north. The vehicle was in a back lot so clearly our test drive was an afterthought. I don t trust them when they say a vehicle was sanitized!!! To make matters worse, when we got pricing, the price was much higher than the online price! Ridiculous way to treat customers in this day and age. Bottom line dealership is poorly organized and I do not trust the staff.

  Maggie Luce
3 years ago
Scheduled a few test drives with Petros. At the dealership, the desks were appropriately spaced and sectioned, masks were worn at all times, and both vehicles were clean and ready. He was knowledgeable about the cars and available models, and offered helpful insight while being mindful to our limited time. Overall an excellent experience.

  Truzzie Art
4 years ago
Went down with the sis to help her buy her first dealership car.Stephany helped us out and did her very best to help us find the best deal and got my sis a very nice ride. She was very profesional, friendly and knowledgeable.I will definitely get my next truck here

  Anto Garabet
3 years ago
From beginning to the end I had a great experience here buying a used 2017 Toyota Yaris. I called the store before I went to check if it was available and pedros answered and was very nice and said it was available so I went in and pedros was a bit busy but peter came and helped me and did a great job answering all my questions and getting us on a test drive. Cam then came up with great numbers and assured us the payments and number would be to our liking and once we agreed we went into finance and Jordan took care of us going through everything and telling us everything honestly and fast. We appreciate this dealership. Thanks guys i will be coming back if I ever buy a used car or a Chevrolet

  A&N Specialized
3 years ago
I got a call about a new C8 instock. I was told it was 75k and confirmed price through text. So i let Wardell the salesman run my credit through the online process. He lied about the price of vehicle.The cost was 102k total . i was only told this after my credit was ran. 75k to 102k is a night and day difference. Very misleading salesman. please make sure you get total numbers on paper so they wont waste your time.

  Jonas Hirshfield
4 years ago
Just completed my purchase from Ourisman Chevrolet of Rockville. Wardell & Cammeron were very helpful in getting us to a great price. The process was friendly and transparent and most of all had no surprises. Would definitely recommend.

  Jordyn Snow
4 years ago
Just walked away with a brand new car!! Definitely recommend this place, ask for DANIEL!! He s the best! He s patient and not pushy at all. He listens to what you want and works hard to get you exactly what you re looking for. Best experience I ve ever received at a dealership! THANKS DANIEL!!

  Sean M
4 years ago
My trunk wouldn t open and according to them I needed a new trunk latch. This dealership wanted $560. I looked it up online and it costs $30 for the part. Looked up on YouTube how to do it and it takes 10 minutes. Don t waste your money.

  Penguin
4 years ago
Stephany was very helpful and great with work with from day one when I was looking to buy a car that I have been eyeing for a while. Today I m going home with it with a great deal and it s thanks to Stephany for being so helpful and easy to talk to. Thank you so much Stephany.

  Zaheer Abbasi
3 years ago
Best service place in the area . Always great experience. Nice and clean always very nice and friendly staff. Jose always best of the best.

  Clarence Stevens
3 years ago
Just unprofessional I ve called no answer I get a car with low miles but engine light on after 3 months saying engine reduced powerService: Auto engine diagnosticService: Auto engine diagnostic

  Kacem Mkaddem
3 years ago
I found a deal on their website so I decide to make a purchase I call them 6 times last three days and every time someone answer the phone and tell me they will check their and call me back but they never called back I m not happy with their service it s unprofessional

  Elvis Ayuk
4 years ago
The management is very professional.I received a warm welcome from Stephany.

  Lady loving Me
2 years ago
Cost you a arm and leg for any service there

  willy Herrera (willychilino)
a year ago
Custumer service bad assistance

  Branden Grimm
3 years ago
Great prices on cars.

  Jay Rouse
3 years ago
They still bait and switch.

  Olman Cerrato
3 years ago
S�per amables y siempre dispuestos a ayudar en la zona se servicios son geniales ofrecen recogida de tu autom�vil. Tambi�n tienen opci�n de llevarte a donde vallas o esperar en el area de descanso donde tambi�n hay una zona para ni�os. Mientras dan mantenimiento o servicio a tu autom�vil.En el arra de ventas siempre est�n dispuesto a ayudarte a buscar opciones que se adapten a tu presupuesto y conveniencia.

  Emerson Valdez
2 years ago
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  Juan Antonio
3 years ago
I like it because they serve the customer very well with great kindness and courtesy.Me gusta porque lo Atienden muy bien al cliente con mucha amabilidad y co cortesia.