BMW of Rockville

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ritru Nogales Davis
a week ago
I can't express how wonderful my experience in purchasing my stunning 2022 BMW X3was, thanks to Cedric Price, my sales guy.From the moment I met him and leaving with my car the entire process incredibly smooth and enjoyable. His knowledge, expertise and he took the time to understand my preferences and needs, making sure I felt confident and well-informed with my decision. In addition, he accommodated transportation for me to pickup my car. The level of customer service I received at BMW of Rockville, especially from Cedric exceeded my expectations.I highly recommend BMW of Rockville for great car buying. Thank you so much Cedric and the entire team for making my car purchase a truly exceptional one!

  John Fazio
a week ago
I recently had the pleasure of visiting BMW of Rockville, and I must say, the experience exceeded all my expectations. From the moment I stepped onto the lot, I was greeted with warmth and professionalism. The staff were incredibly knowledgeable about their vehicles and took the time to understand my needs. The showroom was immaculate, showcasing the latest models with precision and elegance. The purchasing process was seamless, thanks to the helpful guidance of the sales team. Overall, BMW of Rockville provides a top-notch customer experience, and I highly recommend them to anyone in the market for a luxury vehicle.

  All Around Bree
2 months ago
I recently had the pleasure of purchasing a car from BMW of Rockville, and I can't express how fantastic my experience was, thanks to Alwyn, my sales guy.From the moment I walked into the dealership, Alwyn made the entire process incredibly smooth and enjoyable. His knowledge and expertise were evident as he patiently guided me through the available options. Alwyn went above and beyond to help me find the perfect car, and I'm now the proud owner of a stunning 2024 BMW X4.Alwyn's professionalism and genuine interest in ensuring my satisfaction stood out throughout the entire process. He took the time to understand my preferences and needs, making sure I felt confident and well-informed in my decision.The level of customer service I received at BMW of Rockville, especially from Alwyn, exceeded my expectations. I highly recommend this dealership to anyone looking for a seamless and enjoyable car-buying experience. Thank you, Alwyn, and the entire team at BMW of Rockville, for making my car purchase a truly exceptional one!

  Ron Silva
4 days ago
I was very impressed by this dealership and the degree of professionalism demonstrated by the staff. The Assistant Service Manager Jarred Brown was extremely helpful in every way. I really felt at home knowing my new BMW X3 would have the highest level of care when serviced. Jarred was informative and was very patient with all my concerns and questions. I look forward to returning for my next service.

  Tina Yu
4 months ago
Excellent services and fancy car. We got our vehicle almost year and super satisfied with everything. Brian Yuen helped us deal with all the process and made us good experience. Highly recommend this dealership to everyone. We are ready for the next car

  Harrison Boxbaum
2 days ago
The entire team at BMW Rockville was great to work with. James took the time to help me build the vehicle and explain each of the different options available.Once the car was ready the rest of the team was hugely helpful in showing me how to use the features of the car.Highly recommend them.

  got agent?
a week ago
BMW Rockville is unsurpassed in customer service. This dealership goes over and above the "call of duty" to ensure 100% satisfaction from their customers. I wouldn't trust my X5 with any other service organization. And a special thanks to William on the service team. Keep up the great work!

  Andrew Mackey III
4 days ago
John and the service team at BMW Rockville did everything to make my service experience exceptional! I was on a tight timeline where I needed to leave to catch a plane. They accommodated my need and I was able to get on the road to the airport. John stayed in contact with me the entire time. The hospitality was phenomenal!

  Targeted Technology Consultant
a month ago
I recently had the pleasure of experiencing top-notch customer service at BMW Rockville and I must say, I am thoroughly impressed. From the moment I contacted them to inquire about their services to the completion of the job, every interaction was marked by professionalism, efficiency, and a genuine commitment to customer satisfaction.First and foremost, the staff named William exuded warmth and friendliness, making me feel welcome and valued as a customer right from the start. He listened attentively to my concerns and requirements, demonstrating a keen understanding of my needs and preferences with professional manner.

  Brenda Durham
a week ago
My representative, Jared, did an absolutely wonderful job of working with my insurer-- in fact if he hadn't taken the initiative to reach out to the insurer and insist on an in-person viewing of my car and its damage, I may still be waiting for the insurance appraiser to see my car. Throughout the process, Jared kept me informed of each stage of the repair to my car. I felt like he was my advocate with my insurer. He answered all my questions; he made sure there was a point of contact for me to reach out to when he went on vacation and when he returned, he contacted me right away. I can't thank Jared enough for the wonderful service and support.

  Patrick Francis
4 months ago
Cedric (Sales person) made buying my new BMW M4 Competition a pleasurable experience. I appreciate the time he took to answer all of my questions and provide all the information I needed. He even gave me a bow for my new purchase. When I plan on getting a BMW XM next year, I will go back to Cedric!Nick (Finance guy) was great and efficient. He processed my financing efficiently and provided me even more information on the M4 as an M4 owner himself.I forgot the BMW Genius guy's name but he was amazing as well. We went on a drive after my purchase and he explained all of the options and tech.Thank you BMW of Rockville.

  Lisa Satterfield
2 weeks ago
I had the best experience with Brian and Nick at BMW Rockville! It was my first time ordering a car and Brian walked me through everything giving me honest advice. Since the car was being shipped from Germany Brian kept me up to date where it was in the process. At pick up I came with my own financing and so appreciated I was not pressured or delayed. I love my car and look forward to working with BMW Rockville again!

  Alex Senehi
4 months ago
This was the most satisfying and productive interaction with a car dealership I ve ever had. Recently I got my new car from Patrick Yuen, he help us through the searching and buying process. I highly recommended BMW of Rockville to anyone who wants to purchase your new own car!

  Lucille Bantugan
a month ago
Jarred and the staff are both professional and friendly. We appreciate that we were offered a ride to and from a breakfast place while they worked on my car. We weren t pressured to upgrade services. They also took the time to explain what was going to be done and what needed prioritized. I highly recommend BMW of Rockville.

  David Kossoff
2 months ago
I recently had my car serviced, and I was taken care of at the dealership by Jarred Brown. He was fantastic. Great experience. Service was perfect and Jarred accommodated my schedule, which was very much appreciated. He also took the extra time to explain everything in detail to me. He answered all of my questions. Again, a great experience. Highly recommended.

  Edward Wall
2 weeks ago
It's not just the new building, and the nice coffee bar for customers, but the whole service experience has been enhanced at BMW of Rockville. We reserved a time for the recall service, and Mr. Rodriguez and his staff were ready when we arrived, took the car right in and completed the work in only 1.5 hours. The succinct video from the service tech gave us a good summary of the overall condition of our BMW, and a couple of points that might need future attention. Fast and professional!

  Greg Botting
2 months ago
BMW of Rockville service was truly 5-stars! Everything was great, from the ease of booking, to drop-off, to their service lounge quality and communication from the mechanics and the customer service team! I was sent a video describing the cause of my turn signal issue and what specific repairs were done and the customer service team got me in and out within 1.5 hours of my drop off time. The repair service included break and tire checks as well which was also much appreciated.

  Patricia Johnson
a month ago
I was promptly greeted by service staff member. They took keys, noted scheduled service appointment. Direct me to waiting area while letting me know what refreshments were available. JC was going over scheduled service and addressed my concerns about my car. He explained everything to be done to the car and gave me an estimated time of completion. The service was professional and timely. I return to this service department because of professionalism of the staff, location andenvironment of the facility.

  Donna Klimes
a week ago
I love my car, but after I drove off, I realized that there was less than 1/4 tank of gas. All the vehicles I've purchased at dealerships have come with a full tank. Also, the car has a smell of mens cologne that is still present after 4 days. Hoping that it disappears soon.Other than that, I love my vehicle.

  Carolyn Chen
2 months ago
Jose M. was my customer service rep for routine service appointment for my X3 - not only was I able to get an appt within the week, my car was ready in exactly two hours, all ready to go. The service provided by Jose M. was excellent, constant updates and communication, thorough review of what was being done to my car and prepped me on when the next service will be (and set a reminder in the car.) Highly recommend Jose M.& BMW Rockville for service, seamless experience!

  Ebony Bullard
3 weeks ago
Cedric Price was a wonderful salesman and everyone at BMW was very friendly and helpful. I knew what I wanted in my car and Cedric exceeded my expectations in delivering. Not to mention I didn t have to spend hours upon hours at the dealership once I decided to purchase which is amazing in itself. I would definitely recommend BMW Rockville if you are in the market.

  Marc H
3 months ago
A MECHANICAL LEFT CHICKEN NUGGETS AND FRIES UNDER THE HOOD Yes, truth is stranger than fiction. The backstory here is that I usually bring in my wife s BMW service, but about 5,6 months ago she went in on her own much to my chagrin. She called me at work and said that the service adviser had put on two new rotors and brake pads. The car only had 38,000 on it when she brought it in, and I understand there can be factory defects, and if one rotor is replaced the opposite one should be. I even understand why the brake pads should (theoretically) be replaced if the rotors are replaced.But I got the distinct feeling that I had just interrupted the process of him replacing the BACK rotors. When I called, I asked whether the back ones could be left on, and he said let me check with the technician , and said yeah, we can leave those on .But something tells me that my phone call halted the process; in addition, nobody ever explained anything in detail to my wife at all about what needed to be done or why. They just said, You need a lot of work. My wife is foreign, so I got the impression that we were being fleeced. No evidence, just a feeling.In any event, one of the brake sensors did not work, so (the same service adviser) replaced that a short while later. This was the last time anyone popped the hood at all until back about a month ago, when I discovered that one of the mechanics had dumped about 6-8 chicken nuggets and a bunch of French fries onto the front panel, under the hood (I popped the hood for the first time ever to take a look at something unrelated). Just a sea of nuggets and fries. I was so shocked that I immediately threw them away, and did not photograph the entire smorgasbord , but then decided to take some pics. The remnants of someone s McDonald s are clearly visible.Why someone would dump food out of the bag onto a panel under the hood is odd enough - but to leave a huge portion of uneaten food under the hood and then just close it.......this just does not make sense on so many levels. The sales team here was great, but the service side ..needs to work out a few kinks.

  Jerry Ellis-CTA
7 months ago
I purchased my first all electric vehicle from this dealership. I would not have made the purchase without the help of Mr. Alex Sellouk. His knowledge of BMW products is exceptional. I felt very comfortable working with Alex because he was very patient, listened to what I needed and made sure I felt comfortable with the decision. Thank you Alex for supporting me throughout this journey. I consider Alex as THE STANDARD for customer service and customer experience at Rockville of BMW!

  Adam Landsman
3 days ago
Wonderful buying experience. Ahmad was super knowledgeable and profesional as the sales lead, and the manager and finance directors made the buying process super quick and easy. And of course, I love my car :)

  Michael Krause
2 weeks ago
Jamie, my Customer Rep for the visit, was fantastic and explained all covered costs and which would be out of pocket if I decided to do them during this visit. She promised that the car would be ready at a specific time and it was. Text alerts on service progress and video review of inspection kept me informed. Being able to pay and get the key at the Customer Rep's desk, rather than go to the cashier, was an added timesaver and convenience.

  Norma Ramos
a week ago
Overall a 2 star experience. The initial call about a trade in vehicle they had at their location was good with Sahil and Lenny. Upon coming in I knew my Salesperson was Sahil who was new to the company. I expected someone experienced to help her answer questions which was not the case. The nighttime manager I believe (Carlos) that day was rude upon trying to negotiate the sales price. Instead of providing assistance to his new sales associate he extended his hand and rudely dismissed us and walked away. We should have left but did end up purchasing that night 3/21/24. It took 3 days and multiple calls to get a Purchase Agreement which was not provided to me upon purchasing and sent to my bank for financing purposes. After bringing in the vehicle for a detailing they d promised; I realized upon arriving home that they d remove my parking sticker and Virginia Inspection sticker from the front interior windshield. What a frustrating experience with this place and lack of accountability.

  Brian Ward
2 months ago
I bought a 2024 BMW 7 Series from BMW of Rockville. They were great and I found all of them to be very helpful. They even have what they call a BMW Genius. This person was particularly helpful as the tech in the car is amazing and I needed help. I met him when I bought the car and then made a follow up appointment with him. You can see them anytime without charge.

  Ave Guy
a week ago
Woo Shin sales person is horrific. I was interested in an X5 and by my misfortune I was routed through him as a sales person. He is unresponsive and disinterested as soon as I asked about financing. I guess he assumes that anyone who asks about financing must have no money. He never got back to me about the X5 I was asking about except for sending 1 photo without sending any message. I ended up buying from a different dealership.Avoid this Woo Shin guy at all cost. If you happen to get him, ask for a different sales person. If you can, just go to a different dealership.BMW of Rockville, you should not have someone like this guy working for your company! Don't buy from here!

  Erin O'Connor
a month ago
This was the most painless, pleasurable, least pressured car purchase I've ever had. Patrick Yuen was nice, easygoing and knowledgeable. It's clear he knows his product and can rely on the car to sell itself, but he was an excellent guide through the process. And Nick in the finance department was just as pleasant and easygoing as Patrick. The team at BMW of Rockville made a traditionally stressful transaction an absolute pleasure. BMW gets you in the door with their product, but they keep you with the customer service. Hands down, I'd highly recommend them, and I'm certain I'll be doing all my future car-buying business with them.

  Pod
a month ago
Purchased an X1 here last weekend and want to thank Stephen Slater and the entire team for making this a very seamless and pleasant buying experience. It s a beautiful and bustling showroom and they have good inventory and selection. They gave me a very good price without needless haggling.