AutoNation Collision Center Rockville

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  James Blassingame
a year ago
I can't rave about this collision center enough. I purchased a 2023 BMW i4 on 1/31/2023. An inattentive driver rear ended me on 2/5/2023, literally less than a week after purchase. This isn't the forum to explain this headache. But let's just say, State Farm is trash and I'll leave it at that. Estela was a revelation. Kept me well informed throughout the process. Due to supply chain issues, it spent a few weeks in the shop. She made sure to keep me abreast of what was happening and the kind of timeframe they were working within. No offense, I hope to NEVER use a collision center's services again. But life happens, and if another unfortunate situation arises where I must procure the services I will do so again without hesitation. Looks and feels like the accident never happened.

  John Moore
3 years ago
Was demoralized when my new x3 was recently keyed. BMW of Rockville Collision worked quickly with GEICO to get the repair planned, prepped, and approved. Some other reviews mention delays in work or lengthy repairs, and while mine took longer than insurance estimated, the outcome was absolutely worth the wait. Leo s and Christine s guidance and fielding of all my questions made the experience all the better. Thanks y all!

  Kyle Mathews
6 years ago
I'd like to share my experience with BMW of Rockville Certified Collision Center which Dan Holmes advertised here about a couple months ago. Full disclosure I have known Dan for 15+ years.Here is the short version:Live in DC and traveled to Hagerstown for a minor league baseball game. Next morning I noticed that someone had keyed my car from nose to rear passenger door (pissed to say the least). Last time I go to that hell hole I went to Dan not expecting any special treatment but was excited to know that what I would be told would be the truth and that I could trust him. Since I was getting paint work done through my insurance, I also figured I would pay out of pocket to take care of years of rock chips on the hood and bumper. Dan was more than willing to help me out with a mixed insurance/personal job.Working with Dan was great because he is a former GEICO employee, so not only could he set my expectations for what his shop would do, but he also was able to speak to how GEICO would handle this claim. Having that knowledge allowed him to advise me on the out of pocket work I wanted, as there would be some overlap in the insurance job and my personal job.For my job (not all jobs) He was able to come under budget as a result of getting GEICO to cover some cost by blending more of the panels (what they should have done) and not just pay for the least amount of paint that would cover the scratched panels.The pics below were the daily/every other day status pics he would send me letting me know what they got done and updating the overall timeline, so it matched their progress. So it was not like most shops where it was radio silence for a week and then a call saying it's going to be three more days. With Dan, I knew each day where I stood, and I was not surprised when they finished early.The pics don't do a great job of showing the final product, but it looks amazing. No overspray that you can feel when you run your hand over the orig paint. No tape lines inside the door jams. No issues with panel lines that are slightly off, no trim panels that just don't sit right. A job that I would be proud to take credit for.

  George Cole
3 months ago
Truly outstanding service experience. The cost was as discussed, the work done was exceptional, can t even tell there was body work done. Would recommend and though I hope to not need them again, they have a future customer in me.

  Cory Johnson
5 years ago
Leo and everyone at BMW Rockville Certified Collision Center did an excellent job in repairing my vehicle and providing constant communication and customer service throughout the entire process. Thank You All!

  Jeffrey Miller
a year ago
My 2011 335d ended up at the shop after a deer jumped in front of my car. All in all, Noe and the shop did a phenomenal job! The repairs took a little extended time due to finding more damage than initially anticipated. My car came out looking stunning and I am very pleased with the work.With that being said, unless you have an OEM endorsement on your car insurance, your insurance WILL mess around with you as the shop uses exclusively OEM parts. This is a good thing because of the part quality, however, you will probably end up coming out of pocket a little more than you anticipated. Still would recommend this shop to any BMW owner. Thanks again AutoNation for taking such good care of my car.

  Meo Lu
5 years ago
Job was not done right the first time... Had to bring it back to them. In addition, i noticed damage to my side skirt less than 24 hours of picking up the vehicle. The manager did not note the damages on my side skirt prior to drop off. He told me since I drove it off the lot before inspecting the whole vehicle, they deny liability for it. Common sense to me was to look at the repair only and not check the whole vehicle to see if the professionals messed it up.

  A G
5 months ago
I would not recommend this place - took my BMW to repair the small damage on door however it took almost two months for them to finish the job .Moreover , they damaged my battery ,and I had to replace it - the battery was absolutely fine before taking my car to the shop .avoid this center - zero customer care - rude manager and will keep your car for ever

  lerea law
6 months ago
I went into Autonation Collison Center today to get an estimate on my car for paint repair I had an appointment, was a little late, but filled out the paperwork and waited 10 minutes for the estimator ( I guess their is only one estimator that works in this location). A white women walked into the shop and got the asking about some tape or something and the estimator jump into action to help her, I pointed out that I was there first and she went on to tell me that she was going get the painter and show her something, I told her I was there about a paint job as well. And she didn t care and went to help the white women. I GUESS RACISM IS REAL.This is not the first I have experienced racism within the Autonation brand, I guess maybe I need to start doing something about it and not just voicing it but pushing it to other avenue so this can stop.

  Frank Pinto
6 years ago
BMW Rockville did a great job servicing my vehicle. They took great care of it and made sure they had all genuine parts. Dan did a good job keeping me informed and assuring to me that they would get my vehicle back in top notch condition. Some logistic issues occurred with my vehicle maker and the shipping of parts but BMW of Rockville was able to go around it and assure they could continue with my repairs. I would recommend.

  melinda woods
a year ago
After talking to them 3 times before arriving, they wait until I drive way out to Rockville to tell me I will have to pay the difference in price of aftermarket parts on the estimate and factory parts which is all they used. When I asked how much or to figure out the damage first he said they were gonna charge me thousand to look at my truck. When I asked if there was a better way for me to be forced to pay an unknown price out of pocket, he said go somewhere else. Very disregarding comment. He did eventually write out an estimate of the additional cost of the OEM part but he obviously wasn't quick to help figure it out or service me at all.

  No Name
7 years ago
Horrible experience getting almost brand new BMW repaired with them. Can't comment on the work done but overall experience getting work done is so poor at BMW Rockville that we seriously regret our decision to drop the car at this facility.Insurance company adjuster estimated 6 days to repair the car. Initial inspection at the time of dropping the car to this facility mentioned 9 days to repair the car. My wife called for status of the repair after 9 days and an extremely rude person asked her not call and waste their time for status update. When she called manager to report this inappropriate behavior, call went to voicemail and there was no call back from manager. We seriously think this center is giving BMW a bad name. Highly unprofessional staff who don't care about deadlines and don't keep you in loop while car is being repaired. To top it off, they would send supplemental to us rather than negotiating with insurance company themselves. It's been 3 weeks and car is not ready yet. We would not recommend a family or friend to get their BMW repaired at BMW of Rockville.Update: Quality of repair excellent and up to the par with BMW standards, 5 star review for quality of repair, however experience of getting it repaired remains 1/5 star. We had issues with adjuster/estimator who really did not communicate well. The manager however was polite enough to explain us the whole situation. Good place to get your car collision fixed but set your expectations about status update of the car in the very beginning otherwise you will be kept in the dark.

  Oliva Rodriguez
3 years ago
The BMW of Rockville Certified Collision Center is amazing center. Mr. Leo Ramos & his team were very professional, courteous, and personable. My BMW 430xi convertible was hit by an SUV on the rear side on 2 September 2020. Upon contacting Mr. Ramos via phone & email, he immediately took care of the process in scheduling me to bring my car in to the Center on 8 September 2020 for inspection of damages, evaluation, assessment, estimate and repairs to include dealing with my insurance company on any accident-related repairs. I especially liked Mr. Ramos personable people skills and patience in explaining the estimate and repairs processes during a very stressful and emotional times after the accident.Mr. Ramos took the time to listen to my concerns that only BMW parts on my car and for thorough inspection for any accident-related damages not visible (e.g., electrical damages, steering wheel alignment, etc.). His explanation that the Center only uses genuine BMW parts and that his technicians would conduct a thorough evaluation had put me at ease. I think it s pretty amazing on the synergy the BMW Collision Center has with the BMW of Rockville Service Center for other repairs that they were able to complete other routine vehicle warranty services due (e.g., oil change). However, they were not able to replace the rear brakes because it wasn t low enough as indicated by the warranty. My car was in the shop for 45 days.Since picking up my car on 22 October, I ve been driving my car 38 days to evaluate the repairs conducted by the Collision Center. I am happy with body and engine repairs on my car. However, there a few items that I would have to bring my car for this accident-related repairs: clicking sound when the left rear window is being lowered, the driver window squeaks, hissing or humming sound in the car, the speaker is making a hissing sound. Other than these mechanical and electrical concerns, I still highly recommend the BMW of Rockville Certified Collision Center for your BMW s repair needs and professional technicians.Services: Transmission, Tires, Steering & suspension repair, Painting, Electrical, Body & Trim, Oil change

  Pamela Martinez
2 months ago
Great customer service and great work on 2 of my cars. I appreciate their honesty and communication during the process.

  Makesha Clark
3 years ago
First of all, I have to say this an amazing collision center! I brought my BMW 430i convertible in for the rear bumper repair after being involved in a bad rear-end collision. The technicians were great and very informative. The fact that they only used BMW parts on my car put me at ease.Mr. Ramos not only called and emailed me throughout the entire process but dealt with my insurance company promptly. He was also able to get the repairs completed earlier than expected. I was very excited about that. I couldn't be happier with the final repairs and glad I'm back on the road!

  Jose Martinez
2 months ago
Great work and friendly. I was kept in touch of everything going on with my car. Would definitely bring my car here again.

  Jay Black
3 years ago
The work quality is okay. But the customer service and price gouging turned me off. I've taken all of my BMW there for dings debts and major accidents. I've always been happy until the last accident. It's too much to type, but the bill was super high and inflated. Insurance covered part of the bill but of course I looked hard at my out of pocket portion. After a decent amount of protest they got the price more reasonable. But boy were they pretty.

  Ken Mead
3 years ago
Just wanted to express my appreciation for the exceptional body work performed on our BMW 540XI. From every standpoint, the work was excellent--on time, quality, first class, electronics perfectly calibrated as well--like new. The Rockville collision Center made this a stress-free experience and worked very well with GEICO. Lot of teamwork evident at the Center as well, coordinated expertly by Leo Ramos. Strongly recommend.

  JM
5 years ago
After being hit from behind, I had insurance send my M4 vehicle to this shop. Leonardo and Nicole were courteous and frequently communicated updates through the entire repair process. Not only was the work done excellently, it was completed 3 days ahead of schedule! I have nothing but positive feedback for BMW of Rockville Certified Collision Center. They went above and beyond!

  Tina Kamdjou
2 years ago
They did a great job fixing my car, it looks brand new again. They finished sooner than expected and helped me get insurance to cover most of the work. Leo was very responsive and kept me updated throughout the process. He also had my car detailed on the inside (for no charge) which was a nice surprise!Services: Painting, Body & Trim, Auto detailingServices: Painting, Body & Trim, Auto detailing

  Vinicio Aguirre
2 years ago
This was my third time using Bmw collision in Rockville and once more they ve shown they re professionalism and quality of work. Leo has attended me every time I serviced my vehicle he s bilingual therefore making communication easy for me. He made sure to email or call me anytime he had news as far as my vehicle, whether it was dealing with the insurance or just giving me status on the work. I recommend this shop to anyone needing work done on their bmw, they re bmw certified meaning they ve received training and certification from bmw qualifying them to be able to work on bmw vehicles.Services: Painting, Body & Trim

  Mayra Panameno
2 months ago
Good work on my BMW M5. Impeccable and BMW high standard.

  Kim Chapman
3 years ago
BMW of Rockville Certified Collision Center serviced my 2018 BMW X1. Leo and Kristine were very professional throughout the entire process and I am pleased with the quality of the repairs. I deeply appreciate the superb customer service and will not hesitate to return in the future or to refer the center to others. Thank you!

  JWPAdmin Account
6 years ago
BMW of Rockville collision center takes the most pride in the quality of their repairs. They lose money to do the best repair for that vehicle, rather than repairing something that should be replaced. The happy customers rarely write reviews, and unfortunately mostly the unhappy customers take that time. The customer service is very important, and in most cases any delay is a result of insurance companies trying to put junkyard or aftermarket parts on the estimates. Or just waiting for the insurance company to give approval, as the shop cannot move forward without that authorization. They do their best to expedite as quickly as possible, also having to wait on ordering factory parts, after going many rounds with the insurance company about the junkyard or aftermarket parts. The shop could always just immediately tell the customer that they have to pay the difference. However, the shop will fight to the very end for the customer to get the new factory parts, and even on the ones that there is a difference, the shop helps with discounts where they can. Office staff becomes exhausted by the amount of phone calls it requires to perform a proper repair, but in the end most customers end up in a good place. Great quality but takes longer, or poor communication, seems to be the reputation. It would get done a lot quicker if the shop just did what the insurance companies want. However, the shop works for the customer and that creates a lot of lost time fighting with their insurance company, to make sure they get the best possible repair with minimal difference of cost. Most customers do not know what a shop like BMW of Rockville has to go through, and it is not always that easy. Unfortunately the shop ends up getting blamed for things that are outside of their control, because the customer thinks the insurance company will just pay for a proper certified repair, and that is usually not the case. BMW of Rockville is not contracted with any major carrier other than one, and that one pays for proper repair without question. Who would you trust more, the person who has to pay for the repair, or the person who is doing the repair for you. Think about that when you choose a shop.

  Tesfaye Gari
7 years ago
It's been over three months since I took my BMW to this place. The collision damage was done and the work is great and I can give 5 for the quality of service but the customer service is zero. Once the collision is fixed all the computer system was messed up and shows a lot of red flag on dashboard. I took it back to get it fixed and no response and taking another one and half month and not yet done. I don't recommend any one taking his/her car to this place

  Arash Mehrnama
5 years ago
Had to bring in my Tesla Model 3 for repairs after I was sideswiped on the beltway. Their work overall is excellent, and communication for the most part is on point. I had to point out that there was significant damage to my front passenger side rim when they sent me their initial estimate as they'd completely missed that area during their evaluation. Aside from that, everything else went pretty smoothly. There were significant delays (took about a month and a half), but that was mostly due to Tesla's unreasonably lengthy shipping times for their parts.

  Warren Miller
3 years ago
I have had my BMW at BRCCC three times now over about a 4 year period all due to others causing damage to my car. Complexity has ranged from replacing a door skin to replacing a bumper/headlight with associated (dis/re)assembly and painting of the affected areas.Key decision factors for me using them have been:1. BMW certified (plus they obviously get a lot of BMW vehicles through their shop which adds to the experience gained by the technicians).2. They use OEM parts and sublet mechanical/programming work (for the most part) to the BMW of Rockville Service Center, so you gain similar benefits to #1 for such work.Overall the body and paint work they do is very good. Alignment of panels can be a little off relative to factory, but this can be expected under the circumstances.I also have had good experiences with their front office in terms of communicating status to me and dealing with my insurance company.I would give BRCCC a four star rating because of the factors and experiences mentioned above. My overall rating is three stars (probably closer to 2.5 if I could) because their technicians have a serious problem with lack of attention to detail. This is not something you want when dealing with over-engineered cars like BMW's that require understanding complex instructions, following them to a tee, and establishing a professional work regimen that guards against making mistakes.Two out of the three jobs I had performed at BRCCC resulted in come backs because of technician carelessness. In the first case, a door card was replaced pinching the speaker wires between the speaker and speaker grill: clearly visible from inside the car, but missed by the technician. In the most recent case, a part was left off the car during reassembly (hood-to-bumper seal) that I noticed upon inspecting my car (necessary given my earlier experiences with them).I also have had water intrusion in my car due to missing/pinched gaskets on door card retainer clips that either was caused by BRCCC or their associated Service Center since they were the only ones inside my doors since purchase. Bottom line: they know their trade and do a good job with the "art" of body work, but often fail on the "science" of completing the job completely and correctly the first time.I would take my car back to them under most circumstances, but I also do my own mechanical work for all of my cars and know what to look our for when I get them back.Services: Painting, Body & Trim, Wheel alignment, Welding

  Peter DeMaria
6 years ago
Recently repaired BMW 340i cracked windshield at BMW Rockville. Excellent service. Staff worked with my insurance company to negotiate repair at dealership-associated shop despite initial reluctance of insurer. Used factory glass in repair, necessary given leased vehicle. Staff were professional. Work completed on time. Positive experience.

  Margaret Carroll
2 years ago
Someone hit my car and it had to be towed to this collision center. My service rep was Leo and he is just wonderful...will take my calls, explain it all to me and kept me informed the whole way. There was even a problem where my car was going to be returned late (after Geico didnt want to pay for the rest of my rental! Horrid) and he got BMW of Rockville to give me an X5 to drive to NJ when I need it the most. Great service here!!Services: Tires, Steering & suspension repair, General repairs & maintenance, Body & Trim, Engine repair

  Sanfa Mansaray Jr.
2 years ago
Let me first start by saying I NEVER EVER leave reviews, but I had to make sure this didn't go unnoticed. I was involved in a car accident March 25th, my first time really going through like insurance, towing, etc. I thought everything would be a run around and a hassle. But actually my experience was smooth and went well. LEO IS THE MAN ! This guy literally updated me weekly from March 25 until May May 4th when I received my car about damages found, differences in prices for parts, everything. He was so transparent and willing to help. Very professional and kind. When I picked up my car, he pointed out where all the damages were and each place they fixed. I highly recommend there service and working with Leo. Thank you for all you help.Cheers!Service: General repairs & maintenance