1st Choice Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Henry
2 weeks ago
I was in a car accident recently and my insurance recommended 1st Choice Collision. Once I arrived their front desk associate was friendly and very informative. She had me fill out the necessary paperwork. Once that was done, one of their techs, William, inspected the car and went over everything in detail what they were going to do to my car. Throughout the whole process they kept me in the loop. Called me a few times and explained how things were going. I was very impressed with the whole process. Once I went to pick up my car I was even more impressed with the outcome. I highly recommend this shop.

  Mussie Tesfazion
2 months ago
Second time I ve brought my car here for an insurance repair. The craftsmanship is second to none both times the quality of the repairs was perfect. William did a great job and I could tell he was on top of things through out. The drop off and pickup process was smooth n quick. I was provided updates throughout..you can tell it s a tightly managed shop. Will come again for sure. Added bonus their rental coordination was a breeze!Happy return customer!

  marco munoz
4 weeks ago
I recently took my car to 1st Choice after a minor accident, and I'm blown away by their exceptional service. The team was professional, providing a clear and fair estimate right away. They explained the repair process in detail, making sure I was fully informed.Their work was both quick and of the highest quality. Highly recommended for anyone needing auto body repairs. They've definitely earned a loyal customer in me.

  Nourtex
a month ago
1st Choice Collision went above and beyond, thanks to William Sanchez's exceptional dedication. From the get-go, his professionalism set a stellar tone.William's expertise was evident as he assessed my vehicle's damage, ensuring I felt confident throughout. His attention to detail exceeded my expectations.Throughout the process, William remained communicative and accessible, providing regular updates and addressing any concerns promptly. I highly recommend 1st Choice Collision for automotive repairs, thanks to William's outstanding service and dedication.

  Ramona
3 months ago
This is my first time ever having major repair to my car. The process was seamless - they even assisted with my rental (pick up and drop off ) while my car got fix. 1st choice collision was great! They took their time to fix my car back to basically new. The staff were amazing, and kept me updated throughout the whole process. Very professional & thorough. Highly recommend this place!

  Alla Tesfu
3 months ago
Had a phenomenal experience with first choice collision! Angela handled the front desk like a pro. Walked me through the process, answered any questions I had and was extremely friendly. William, the mechanic who fixed my car not only did a fantastic job but he kept me updated the entire time during the process. Despite my insurance recommending me to them, this will still be my first choice if I ever need a repair.

  Christina Miller
3 weeks ago
Excellent experience with William and his team. They were professional, fast, and transparent. I didn t even know this shop was there but was offered their service through GEICO direct repair program. It was super easy to drop my car, be picked up by the rental and be on with my day. I was able to leave my rental there when the work was complete. Easy peasy. Thank you 1st Choice, I am happy to be back on the road!

  Garnet Woodham
a month ago
1st Choice Collision is, as the name implies, my 1st choice. This is actually my third visit to this Autobody repair shop. Each time, I ve been impressed with the entire staff, in particular, with William Sanchez and his team. They delivered my car to me before the scheduled estimated time, and they took care of everything I asked of them. They also gave me the best price of the three other area estimates that I got. I highly recommend them!Garnet

  Alex Sanchez
3 months ago
This Place 1st Choice Collision has the best, fastest and most efficient Workers. I recommend this place for anyone with minor or major damage to their vehicles. Please know that William Sanchez Is a very nice young man and will always help and offer you help with anything you may need. This is the best Collision And Repair Service in the state of Maryland. Note when you call or show up to the Shop ask for William Sanchez. They did an amazing service on my 2023 Nissan Altima and Made it look brand new.I thank 1st Choice Collision and the amazing workers Mr. Sanchez had brought under his wing. Great man!

  Jine Yang
2 months ago
This place is knowledgeable & professional. Manager Will multitask and handle things well. Angela is a responsible customer service. An accident that badly damaged my car passenger side panels/doors/... The bottom line is the repair work. I am very impressed the mechanics did a great job, like the accident never happened.

  DAC
a month ago
Service Excellence! William and Angela blesses you with grace upon arrival entering into a craftsmanship trusting partnership! Goes above and beyond to ensure customer satisfaction. Results driven. Top Notch. Thank you for serving us! 5 stars! A+!

  Pedro Ramos
3 months ago
My experience at 1st choice collision was great and fast with amazing customer service. They did a great job in communicating to me about updates on my Nissan Altima and the repairs. William Sanchez also made sure that my car looked brand new!! I appreciate the help and the respect they showed towards me. I will definitely recommend 1st choice collision to my friends and family!!

  Yeyo
a month ago
1st Choice Collison surpassed all expectations, thanks largely to William Sanchez's exceptional dedication. From the outset, his professionalism and warmth set a positive tone.William's expertise shone through as he assessed my vehicle's damage, ensuring I was well-informed and confident in the repair process. What truly impressed me was his willingness to go above and beyond, taking care of details I hadn't considered.Throughout, William remained communicative and accessible, providing regular updates and addressing any concerns promptly. 1st Choice Collison's commitment to excellence, exemplified by William, earns my highest recommendation for automotive repairs. Thank you, William, and the team, for your outstanding service and dedication.

  Juan Carlos Arriaga Perez
a week ago
Great Place managed by amazing gentleman, William was really helpful throughout the whole process, his team leave my car like anew, im really happy with their service. Highly recommended.

  J Brown
a month ago
Excellent mom and pop shop! 1st choice collision is a smaller operation with a great team that really cares about their clientele. William and Angela made our experience and you can truly tell the care they put into their work. Their professionalism, flexibility, and excellence speak for themselves.

  Carmen Simone
3 months ago
I've been extremely satisfied with 1st Choice Collision. Both the front office and the car repair staff are professional, kind, helpful, and friendly. Although my insurance initially referred me to them, I continue to return due to my consistently positive experiences. Overall, I have only good things to say about my interactions with 1st Choice Collision.

  nichole Test Account
a month ago
William and the team were very efficient and professional. Angela at the front desk explained everything clearly. My car was repaired before the estimated time and they even finished with an exterior wash and vacuum. I would definitely recommend 1st Choice Collision. Having an auto accident can be stressful, this process was not.

  Rochet Sanchez
a month ago
William and the team at 1st Choice Collision provided me with such excellent service from beginning to end. This was the first time my car had suffered damage and needed repair, and they made sure to explain and update every detail of the process . I really appreciate how helpful and kind the team was!

  Mikhail Belgorodsky
a week ago
I was referred by GEICO. William, Angela and their team made my car look like new. Communication was great too. Highly recommend!

  Nico Ortiz
2 months ago
Great work by William and the team.After having a bad experience with a previous body shop I decided to take my Lexus to 1st Choice Collison. They fixed the previous sketchy repair and the car looks immaculate.They handled everything with great professionalism, communication and have a high standards for quality and honesty.10/10 would recomend.

  Kara Rosenstrauch
3 months ago
I went to 1st Choice to get work done after I was rear ended at a high speed. 1st Choice was a preferred auto shop for the insurance company, and I m SO glad they were! Everything was seamless from beginning to end, which was a relief given the circumstances. They advocated for me when additional work was needed, kept me updated of the progress and estimated completion dates, and their work was impeccable! The team is professional, thorough, and trustworthy. I have something I need looked at now, and am going back to them for the work! My go to place from here on out!

  Ess Bee
3 months ago
William Sanchez (general manager) and Angela Reyes (AA) provided exceptional customer service. They clearly explained their process and completed the work earlier than estimated. Completely changed my first (and definitely false) impression of the place was slightly off putting due to the somewhat chaotic look at the drop off area, So glad I didn t turn my car around and go elsewhere!!

  David Wu
a month ago
Excellent service from the moment to the end!! William and his team have the up most respect and Joy when meet you!! Angela is so awesome and so professional .William runs a perfect show and he is so kind and very attentive, respectful!!1st Choice is my go to shop hands down!!You can since the respect all around!!

  Jennifer Silverman
3 weeks ago
William, Angela and the entire team here were great! They kept us updated throughout the process and walked through everything step by step. We re grateful and the car looks and feels new!

  Marielba Rivera
3 months ago
Angela and her team were amazing! Their guidance throughout the whole process was very helpful and pit me at ease. They also did a great job with my car. Highly recommended!

  Afton Alvarado
a month ago
Just a back story of why I sent my truck to this place for repair. Another pickup truck ran into the side of my truck and destroyed the left side from the drivers side door all the way down to the bed of my truck.First, I do not appreciate Angela s rudeness when she speaks on the phone. In one scenario, when I called in for a status on my vehicle, she answered the phone, I stated that I had questions about the status of my vehicle. Her response William called you so what do you want? . It s not just how she responded but the attitude she had with it. Educate yourself on customer service. I was asking for clarification and more detail because William only left a voicemail and you had my truck for two months and I needed it back. She was always this way on the phone.When I finally was told I could pick up my truck, right off the bat I noticed imperfections with my 2023 GMC Sierra. I showed William, the owner, what I saw and he said ok we will fix it. I told him my husband will pick it up the next day. After my husband brings it home, we started noticing more issues. In all, the issues were that the handle on a door was loose and was damaged so they never replaced the entire handle even though they charged my insurance company for that, the trucks running board was broken at the hinge, slanted and all scratched up, there was a ding in the panel of the bed, the touch-activated car door locks were not working, plastic trimming/molding were not lined up and were bent out of wack around the wheel well and the bed, they actually removed a plug from the door on the other side of my truck and placed it on the fixed side, and they only blended the paint in a place, entire left side of bed, that they charged my insurance company for an entire replacement. I am blown away that the owner didn t inspect his employees work the first time let alone the second time. I honestly believe they scammed my insurance company by charging them for replaced parts that were not replaced.In the end, I called up my insurance company and asked to have the work completed at another auto repair shop because I don t trust company s with this many mistakes.

  Pie's Bakery
3 weeks ago
William and the team were amazing. Car looked better than ever after their work. Couldn t be happier with the quality work that they have done as well as finishing much sooner than expected. Thanks a ton!

  Darwim Soto
a month ago
1st Choice colisi�n has worked on all my 7 cars and they always do a very good job, and once again they hit a home run. The staff is very respectfull and very helpful always communicating. They Will help With any questions that you my have. 1st choice is an honest Shop. I have and Will continue to share With my family and friends my experience. The body work was on point. The paint job was so nice and glossey and they also Wash and vaccume the inside.They TakePride

  M.A. Pascalev
a year ago
I used this service twice because it was conveniently located and accepts my insurance. The first time, I gave them the benefit of the doubt. But the 2nd time, too, they did a poor job and had to re-do it. First, they installed a broken side mirror cap that wouldn't pass QC but they patched it in hope I won't notice. The insurance agreed they had to redo it and authorized a replacement with a brand new piece. They managed to mess up that one too touching the wet paint, putting excessive varnish that dried in the shape of water drops on the rim of the cap. They also chipping the new veneer by the blinker during installation. I had to take my car elsewhere to fix their mistakes. It was a huge loss of time and money (over 2K). The front desk lady refused to give me the invoice for the re-do work. Do NOT use them!Service: Body & Trim

  Anthony Hakan
2 weeks ago
1st choice has taken expert and loving car of my ride 3,times now. I drive from Baltimore for their service. That s his much I trust them...