Caliber Collision

4.9 (213)

  320 W Main St, Rising Sun, MD 21911
  (410) 658-5553
  caliber.com
  Claimed

Auto body shop Auto bodywork mechanic Auto dent removal service Auto painting Auto repair shop Auto restoration service

Accessibility

  • Wheelchair accessible entrance

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shaun Hermsen
a month ago
Best service I've encountered. From start to finish. Derek (service advisor) came out, took 5 min or less to take a look over, they communicate well with the insurance company, and get you in as quick as possible. Bonnie (office associate) kept constant communication with me every step of the way... gave me a deadline of 2 weeks and only took 1.5. I personally couldn't ask for anything better. Thank you Caliber Collision of Rising Sun. You all deserve an award

  Jessica Sofia
a month ago
I can not say enough about how wonderful Caliber Collision in Rising Sun was. From the estimate all the way through pickup; They kept me informed through out the entire process and even completed the repairs early! You d never know my vehicle was involved in an accident. I was not expecting such quick turn around, so they also helped me arrange alternate pick up since I was on vacation and helped me with communication to the insurance company about my rental. So friendly, so accommodating, and excellent (and fast!) work - I d definitely recommend!

  James Norris
3 weeks ago
I just wanted to leave a brief shout out to the employees of Caliber Collision of Rising Sun. The whole experience from beginning to ending was awesome. They kept me informed through the entire process. The timeliness and professionalism was extraordinary. I would definitely recommended them.

  Jeremy Taylor
2 months ago
I have used Caliber Collision on five different vehicles over the last 6 years. They are hands down the best around. They fight for you when the insurance company wants to slight you. Upfront and honest.

  Annette Rios
3 months ago
Great customer service. Very professional. Great communication during the entire process to keep us up to date on repairs of our car. Would highly recommend. Car was very clean when returned which is a bonus!

  Dan Appel
a month ago
There's very little times these days where you 100% satisfied but that is the case with Caliber. Communication was amazing and the car looks like the day I bought it. I would recommend them to anyone. I am fairly certain they would have been able to put humpty dumpty back together.

  Diane Bishop
6 months ago
Excellent service and workmanship. Only excellent management can deliver the experience they provide. Everyone is very friendly and they are really good with communicating. At my appointment for the repair estimate, I was given an itemized list of the repair costs. This is the first time I ever had the repair process explained. Scheduling was easy and they were on schedule. Each time I was in and out. The vehicles were done on the projected completion dates. The finishing touch - the vehicles were cleaned and sparkling inside and out. Vehicles look like new. Thank you for your attention to detail in every aspect of the process. I highly recommend this shop.

  Wayne Church
2 weeks ago
Caliber Collision in Rising Sun, MD did a great job on repairing my car. They kept me updated on the progress and was finished earlier than expected.

  Chris Stumpf
5 months ago
Front office staff was very courteous, however other parts were ordered that were needed that were never explained. In doing so they had to remove the bed which had a warranted Rhino liner protector on the bed, which they had to break through to take the bolts out. This was never repaired to continue the warranty. Now it's voided.

  Al Kolan
2 months ago
Caliber Collision in Rising Sun did an outstanding job at repairing my vehicle. I can not tell it was damaged. Many thanks to everyone who helped me.Thank you!!!!

  Ted McGallagher
3 months ago
I was in great distress because the Deer which I had run into didn't read any of the crossing signs. My nervous manner was obvious due to my constant chatter with Bobbie (the Lady who runs the place) who calmed me down and explained the "every-thing should be ok".You see the Mercedes Benz I was driving is my baby. It took me many years before I was able to afford this vehicle. I took great care (in spite of the mess inside the cabin) with the maintenance and repairs, and appearance.After discussing the condition of my baby with Dereck (I think the man who appeared to manage the shop) I was worried that getting parts would be an issue. Dereck offered no false hope and said they would do their best to get the parts from the Manufacture.Soon after all of the appraisals and calculations I took my Sweetie in for her operation, again I was not given false hope as to when the repairs would be performed and completed but reassured that it would be done in a timely manner and with great care.One day later I received a call from Bonnie who professionally and gingerly (she probably heard I was difficult) explained that some of the additional parts needed to be ordered. After my queries she explained that it might add time to the repair but depended mostly on the Manufacture providing the parts needed. Rumpth! I m distressed.But lo and behold Christmas Eve I was told that all repairs had been completed but it had not been cleaned, (it was 15 minutes before closing). Oh no! this meant that I would not have my baby back for Christmas. Damn! More Distress. BUT it seems that the two Get Ready Mechanics (Matt and Bisham) understood my dilemma and sprang into action and quickly did the DEED on my baby.A short while later my Pride and Joy was returned to me looking beautiful.Now you can see why I am so pleased with Caliber Collision.Thank you Caliber Collision.

  WCL III
2 months ago
Team of Rock Stars. All work done to an explanatory level. Dropped the car off, got a couple of progress reports, done. Could not have ask for better service.

  Larry Hall
5 months ago
Recently my vehicle was involved in a hir and run accident. I took it to Caliber Collision. From the moment I walked in the door I knew I was in the right place. All of the staff was very professional and helpful. The manager went above and beyond by helping me get resolution from the insurance company that was ignoring my phone calls. Lastly when I picked up my vehicle it spotless and you could see that there was ever any damage!

  Lauren Justice
5 months ago
All of the staff at Caliber Collision in Rising Sun, MD were friendly and professional. My car looks like new and I am very happy with their service.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Caitlyn Tressler
3 months ago
Very courteous staff. Great communication of the whole process. Truck was returned in a timely manner and the work done was great.

  Lt Dan
4 months ago
Rising Sun Caliber Collision did superb work on my truck. I was very happy with the final results! Thank You!

  Joshua Baumann
6 months ago
Wonderful crew and were very responsive to questions and able to get my family van into be restored from a side swipe. Can't wait to see the finished product! Thank you all!!Update: van is back and looking brand new! Thank you Derick and staff!Service: Painting

  Ashley Wolfe
a year ago
The service at this location is excellent! I called last minute to ask to reschedule my estimate for an earlier time and they had no problem getting me in. I made my appointment for the repairs and just dropped my vehicle off Monday. It was estimated to be done tomorrow, but I received a call stating that it was done early. Everyone has been fantastic to work with and I would highly recommend this location to anyone needing work. I ve had issues with other locations in the past, but this experience was so much better! They made sure they kept in constant contact with me via phone and text to provide updates. Thank you all for taking care of my vehicle!Services: Painting, Body & Trim

  Gregg Reinsmith
10 months ago
Exceeded my expectations in every category. Great communication and frequent updates were very important to me and my family as well as quality work. All employees were friendly and helpful and made the whole experience feel like something I wanted to do rather than had to do. Best car repair experience of my life - Thank you!!

  Garner Vernon
6 months ago
The best place in Maryland to get repairs done. The staff are friendly and welcoming. They will take take care of your vehicle like it is their own.

  Anthony Pacheco
a year ago
I was very pleased with the service of Caliber Collision in Rising Sun MD. From the moment I first called to set up an appointment to have my car inspected I could tell they were very professional. During the time my car was being repaired they would be in constant contact via phone calls and text giving me complete updates. The staff was friendly. The work to my vehicle was thorough and excellent. They definitely pay attention to detail. The outside and inside of the vehicle was clean and looked great. I'm very thankful for the service.

  Bobby Jones
10 months ago
Bruce, Bonnie, Derrick, Kirk; I consider God's Gift to those in need of Collision Repair. We found them through Allstate. Their attitude in this day and age is refreshing. They truly are a gift and we're thankful. The Rising Sun crew restored my assurance.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Scott Wooddell
a year ago
Shop has done an excellent job repairing my car on two different occasions. Derek and Bonnie in the office kept me updated on a weekly basis of the progress of repairs. I plan on using them again if needed.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Brenda Norbutas
a year ago
I am very very pleased with the repairs to my Kia K5 gt line. Great work. Kept us informed every step of the way , as repairs were being done. Car looked amazing inside and out. Highly recommend. Car was done on date as promised. Great job guys. Thank youService: Body & TrimService: Body & Trim

  Joseph Stay
10 months ago
I am beyond pleased with the service I received at this business. They helped me navigate the process with my insurance company and kept in touch with me every step of the way. They were professional and courteous every step of the way. Highly recommendService: Body & TrimService: Body & Trim

  Jim Rosenkranz
9 months ago
Great customer service! My car was pretty smashed up and it looked like new when I got it back. They kept me apprised of the repair process regularly. And it was finished in the quoted amount of time.Services: Steering & suspension repair, Body & TrimServices: Steering & suspension repair, Body & Trim

  Scott Doane
2 months ago
Excellent service and friendly staff completed project two days early very happy

  Gloria Scarborough
a year ago
Had the pleasant experience of using Caliber Collision after an accident. From the first call to picking my car up the staff was kind, knowledgeable and professional. I was kept well informed of the progress which made it much easier having a rental car. They took care of everything with my insurance company so I didn t have to get involved in paperwork. My car was completed on time and when I picked it up you couldn t tell anything had been damaged. They even went so far as to vacuum my car for me. Wouldn t trust my cars to any other body shop than Caliber Collision.Services: Painting, Body & Trim

  Derek Toolsee
10 months ago
Bonnie & Kirk were on top of everything from the time the assignment was received up till the time the vehicle was completed. The vehicle was completed way ahead of schedule. Everything looked perfect. Very pleased with everything.Services: Painting, Body & TrimServices: Painting, Body & Trim

  KYRA FERRUCCIO
8 months ago
Convenient location and everyone was super nice! Great work fixing my vehicle after a hit and run. Will do business with again!Service: Body & TrimService: Body & Trim

  Opening Hours

Monday 7:30 AM-5:30 PM
Tuesday 7:30 AM-5:30 PM
Wednesday 7:30 AM-5:30 PM
Thursday 7:30 AM-5:30 PM
Friday 7:30 AM-5:30 PM
Saturday Closed
Sunday Closed

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