Pep Boys

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mee Rae Harding
2 months ago
I had my car towed here from Owings Mills, as my insurance only covered 15 miles. They diagnosed the vehicle, but I wanted to take it to a shop I truly trusted and for good reason. I recently moved, so the drive to Randallstown went from 40 minutes to an hour. I had called them the day I was going to pick up my vehicle, asking if they would just leave the key in my vehicle since I knew I was not going to make it before they closed due to how far I live. The person on the phone stated that they would leave the key there for me. However, after driving an hour, we got there and my key was not in there, despite having already expressed how far I lived from their shop. If they can't remember something as simple as that, I do not trust them to do anything else on my vehicle. They are also the least personable people I have encountered. When answering the phone, the man sounded like he hated being there and that doesn't make me trust their shop anymore than I already do. Which is none.

  Shenae Carter
3 days ago
Will and the team were very friendly and got the job done quickly. Keep up the good work!

  Alicia Younger
8 months ago
Happy with the service I received. I made my appointment online and when I got there, they looked to be very busy. I understood when you make an appointment online the web system does not take full account of their workload. So I thought it was going to take a while but, my oil change was done in a timely manner. When my vehicle inspection was done and they found something else that needed to be done. That was completed in good time as well. Thanks to Darnell S and William E for the excellent service I received. Y'all are appreciated.

  KARL GARDNER
5 months ago
10/3: Took my Toyota 4Runner into PepBoys of Randallstown for 4 wheel alignment and four new tires. Booked the appointment online and asked to if I could upgrade my alignment option. I was informed I could not. Darnell was the tech that serviced my vehicle and Marvin was the person that checked me in. I left the location and noticed a slight tire vibration and shaking steering wheel issue. I assumed it was minor balance issue.10/10: Called Marvin at the Randallstown location to inform him the issue was still present and to schedule a time to bring it in. He stated the earliest was 12PM as though they were busy but the online scheduling tool was available the entire day. I reserved a slot to add to the books.10/11: I brought the vehicle back in to Marvin and he assigned the same tech (Darnell) to resolve the issue. Marvin informed me the issue was resolved and gave me my keys. I noticed that the ride was harder and the vibration and shaking was very noticeable at lower speeds. Once I reached 55 mphs I nearly lost control of my vehicle on 695 due to violent shaking and vibration of the steering wheels and tires. I pulled over and measured my tire pressure to notice that my PSI on each tire was above 42 PSI and the cold PSI for a 2013 4Runner is 32 PSI. I was able to bleed out the air of each tire to about 35 PSI and I took it to the location in Catonsville. Upon their discovery they noticed that my tires were slightly out of balance and that my front wheel alignment was incomplete on the front right hand side. They worked the issue.This is unacceptable customer service and business practices by PepBoys of Randallstown, and I could have been injured or lost my life if I wasn't able to regain control of my vehicle. I am requesting a full refund and to be reimbursed for the hours spent trying to get an issue resolved that should have been resolved at the beginning. The Catonsville location exhibited professionalism and ensured my vehicle was safe to drive.

  Danielle Wilson
4 months ago
Very great customer service from Wayne and William. They were able to fit my car in late in the day and discussed best options for the services I requested.

  Michael Sandler
3 months ago
Wayne was terrific. Explained tires and the differences. Helped me make an informed decision. Patient and knowledgeable. Great experience!

  Toni Williams
8 months ago
I had a very user friendly experience scheduling my appointment online. I was taken promptly at my appointment time. I received courteous service from William, who was helpful and knowledgeable about my tire purchase. I would purchase my next set of tires from Pep Boys.

  Steven Burnett
7 months ago
When I booked the appointment I was told it would take 1-1.5 hours to have my service complete. Since the time was reasonable, I didn't drop my truck off. Unfortunately, it took 3 hours to have my tires put on and a wheel alignment complete. I would suggest dropping your vehicle.

  Arthur SkypeX (The Stealth Magician)
a year ago
These guys are great! They've taken care of my car needs (more than once now) even when I've come in needing same day service when no one else around would. I really appreciate their understanding and their service, which is why I now go there every time, exclusively. Highly recommend this pep boys to anyone needing trustworthy, quality work/services to their automobile. I also haven't personally experienced any extra charges, fees nor fluff that I've gotten elsewhere. Been there 4 times and have nothing but praise.

  Joyce Yates - Jones -DHS- SSC
6 months ago
I needed a tire replaced and i brought my vehicle in for service at PEP Boys. A tire had to be ordered to replace my old tire. The tire was order and within two days I had a brand new tire for my vehicle. The tire was placed on for me and my car repair completed . Thanks Pep Boys again for the quick service.

  M. E. T
8 months ago
They always get everything right the first time whenever I come to this branch. If they don t have it by the appointment time they ll explain the delay and give options. Everyone there is personable, professional, and kind. I also like that they have a waiting area so you can wait with your vehicle. This is especially beneficial when you don t live in the area.

  Katie Dell
a year ago
We take both of our cars here for oil changes. Service is always quick easy and professional. We have never had an issue and the guys have even been helpful with items like tires and brakes. They are very knowledgeable. Will is always very helpful.

  Linda Maloney
a year ago
The staff were courteous and provided me with prompt service. The tires that I had requested were located, price and services were explained in full along with any available offers and warranty services. Installation was quick and the bill pay process was easy. The store was tidy and the bathroom was clean. Lol. I was very pleased with the entire experience.

  Pastor Raymond S.
6 months ago
The service was good. My customer service agent searched for coupons so I could receive additional savings. They also price matched other area merchants.The tech that installed my tires & serviced my vehicle took the time to show me other items that needed attention. This location was understaffed at the time but was in the process of hiring. Additionally I returned to have a tire plugged on a later date and it normally is about $20. Surprisingly no charge!

  Wendy H.
7 months ago
Wonderful experience!Marvin and William- they both provide great customer service and are very attentive.They explain everything before making any changes and give you ample time to think things through.

  K to the A N
9 months ago
I went to have my 5000 mile Service done on my car and the man asked me what that entailed. Aren t you guys the mechanics to know that information?. I also wanted a squeaking, scraping noise checked on my car. Obviously it had to be a brake issue and I would have gotten it fixed that day. They return my car saying they didn t hear anything and send me in my way, clearly they didn t even check and lied saying everything looked fine. I took my car to another mechanic and they said my brakes were metal to metal. I will never return to this location you have immature young men standing around, don t know what they re doing with their manager yelling at them in front of customers. Unprofessional!

  K Smitty
11 months ago
Called Fri afternoon for four new tires and had my car scheduled and completed early Saturday morning. Car float like clouds. Great service guys at the front also. All around great experience.

  Shane Sellers
9 months ago
Quality of service was poor. All employees were nice but the experience of dealing with the company was worst new tire install I have ever been through in 20 years of driving. I would not recommend anyone going to this company for tires. Period.

  Cynthia Wood
a year ago
My experiences was Outstanding and Great. The person who waited on me , was Professional and made sure I was doing fine. He got me in, and offer a Smile, made a Joke that made my day. Overall the day was Good. Thanks For Service

  Lisa Shave
10 months ago
Best tire experience I have ever had. My appointment was 10 AM. My car was taken into the bay within minutes, and I was out of there before 11 AM.

  Christina Collins
10 months ago
Scammers!!! I went in for an alignment and a courtesy brake inspection. A few minutes later the guy tells me I need front and rear brake pads and rotors, and that my serpentine belt is dry rotted. And quoted me $1500 to fix it that day, I declined. I took my car to 2 different mechanics the same day and they both agreed my front pads and rotors were fine and even showed me that there were no cracks or dry rot in my belt. So basically I only needed rear pads and rotors smh. Beware of this place because they saw a single woman and figured they could tell you anything is wrong with your car and charge you whatever. I been going here for close to a decade but they will never see a dime of my money again.

  Tracy R. Smith -DPSCS-
a year ago
Assistant Manager William stayed behind to change my tire. I could not be any more pleased with his service. He was professional and courteous and I highly recommend this shop and his services.

  Jim Kamikawa
7 months ago
We had excellent service, and the price was exactly what was quoted. No unnecessary upselling just courteous professional service. I felt welcomed both pre and post service.

  Shay Buddah
10 months ago
I would not recommend this location. All they want to do is make a sale. I went in for a simple tire plug and William told me my brand new 2021 car tires are dry rotted and that he won't be able to service my vehicle. They tell lies just to make money. Save your time and stay away from this location.

  Joyce Yates-jones
9 months ago
I always take my vehicle to Pep Boys on Liberty road. They give my vehicle the time of doing the work correct and I can rest for sure when I drive away that every aspect of my vehicle 's service has been addressed.Thanks Pep BoysJoyce

  Zain ul Abiden
9 months ago
Quick service, good price on my oil change make sure you check for any available coupons on their websites, highly recommended! They even do a complimentary diagnostics.

  Billy B
a year ago
I went to get my tire plugged and they took over an hour to plug it. A 15-30min job took over an hour. When I said something to them they acted as if I was the problem and subsequently told me it takes that long because they have to take the tire off to plug it. 5 men standing around talking and you mean to tell me it takes a hour. Nope will not be returning and I don t recommend anyone go unless you enjoy being gaslit, and having your time wasted.

  Claudia Brown
5 months ago
Staff are friendly l, knowledgeable and honest. They also had me laughing as well.

  Kelli Oliver
2 years ago
The customer service person I spoke with on the phone was accommodating and pleasant. The rating is based on my tire service itself. They did not inflate my tires to the recommended psi nor did they check it inflate any of the other tires. If they had don't that it would have been a thorough job.

  Cindy McNeil
a year ago
Very Friendly and helpful. I really needed to get new tires, but I also needed my car to get to work. Marvin set up a Lyft for me to and from work. I am truly thankful to him to go the extra mile. THANK YOU PEP BOYS for hiring him.