AutoStream Car Care Center - Randallstown Auto Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  tev hatcher
a week ago
Tia and Russell provided great customer service and kept us informed every step of the way during the repair which was much appreciated. The electronic work repair orders that were sent to us with explanations and pictures were very helpful. They consulted with our warranty company during the process also. This is our third car that we've taken to Autostream and we highly recommend them.

  Da'Jah
a month ago
AutoStream is the best I ve been to so far for services on my vehicle! They really set the bar! The staff is extremely friendly, knowledgeable, and communicative! I love the pictures they take of your car to show you what s going on! I ve been having my vehicle serviced here since last year and haven t been anywhere else! Joseph is my go to mechanic, he s super efficient and does an outstanding job!

  Osirus Babb
a week ago
Russel & Stone were extremely helpful & well versed in their expertise. They explained all parts of the process thoroughly from drop off to maintenance to pick up & helped me understand the options available. I can t thank them enough for their help. They made my day quick, easy, and worry free!

  Patsy Combs
3 days ago
I m so glad I met the team there. Tia was most helpful. She was able to provide me with necessary information I needed to make decisions. They went out of their way to provide the help I needed. Thank You so much Tia. Thank you so much everyone!

  Lisa Lee
2 months ago
This shop is top notch! Russell is very professional and my experience start to finish was exceptional. I received a text with all the recommendations with pictures of views of what my filter and fluids look like as opposed to what they should look like. I would return and I would most differently recommend this shop.

  C Foreman
a week ago
Excellent Excellent customer service! They made me feel like I could trust them. I will be returning for more service.Thank you for a great experience!

  So Yi Song
3 days ago
Russell and the Autostream Car Care team at Randallstown were able to quickly get my rear tires changed to get home safe after work on a Friday at 4pm, just walking in. They're fast, and professional with meticulous follow up of their services. Definitely would recommend and will return in the future.

  Peggy Bush-Thomas
a month ago
We received great service. The information on my car was great and I will get them done in the future. They were able to do the work when the dealership was unable to do it in one day.Thank you

  Karima Davis
3 months ago
We found AutoStream from a google search as we were searching for advice related to the MD inspection on a new vehicle that we considered purchasing. Tia was extremely helpful over the phone and offered excellent advice which made me confident in the fact that we d be in good hands. We took the vehicle in question to AutoStream for a pre-inspection which helped us make an informed decision about the potential purchase. We received a detailed report with photos and videos as well as a thorough explanation of everything we had questions about. Not only are they experts but they re so friendly, polite and professional. I highly recommend this shop!

  J.og Bobby
3 months ago
I went in for a Maryland inspection.. I had no appointment, but they got me in ,told me it will be a while so they gave me a ride home to wait at home. That was perfect for me. They did a awesome job. Will definitely recommend this car care center to family and friends.. thanks again

  edward tillery
4 months ago
Auto Stream car care center, reputations has exceeded my expectations, they are very professional and informative about the repairs needed for my car, the process was extremely refreshing compare to other auto centers in the area. As a first time customer I m very pleased. Great customer service I will continue to support Auto Care Center.Thank youEd T.

  Rodney Wren
a month ago
I was looking for an auto repair shop that could perform a MD State Inspection. I found AutoStream of Randallstown to be very professional and thorough. The service manager Russell was courteous and attentive. I highly recommend Auto Stream of Randallstown for your inspection needs.

  john leahy
2 weeks ago
My truck was making a terrible noise at startup. Tia and her team were able to evaluate and fix the issue. They are professional, caring and fair. I have recommended AutoStream to my family and friends

  Gwendolyn Wheatley
3 months ago
I liked the online diagnostic with pictures n prices bc it helped me to decide what repairs to do first.Tia went through all the info n helped me. The AAA discount n car courtesy service was great. The staff was professional and the prices were inline with other car maintenance companies I also took advantage of the credit card which is always a plus!

  jasmine fields
5 months ago
I received a Maryland State Inspection at AutoStream Care and the service was excellent. Starting from the inquiry phone call, to scheduling my appointment, coming into my appointment and receiving a great welcome, to the car service itself. I am grateful for this experience and definitely will be returning.

  jayden yt
2 months ago
I had a great experience here,Russell was very nice and made sure that all my car needs were taken care of to pass inspection. So I'll definitely will be bringing my car here for routine maintenance.

  Terri Winston
2 months ago
Tia is an excellent Service Advisor. The problem with my car was diagnosed and work was done. I like the text that provides pictures and explanations of what needs to be performed. This is my second time using AutoStream Randallstown. Happy to have a good auto shop close by. Thank you!

  Ms Myers
2 months ago
Once again Auto stream has done it again!Tia and Russell are the best! I wouldn t take my car any other place. The professionalism and dedication that they provide is incredible! They are very knowledgeable and more importantly my car is running smoothly with no concerns!

  Emma Asante
a month ago
Auto stream was super friendly and did a great job with my car !! I had to get a reinspection and they made the process very quick and easy, will definitely come back in the future !

  Rachel Griggs
2 months ago
I had a good experience. I didn't have an appointment so I had to wait. The customer service was definitely amazing. They took care of me well. I will definitely recommend them to everyone who needs auto services.

  Rogelio Nettey
2 months ago
This is honestly the best place I have taken my car, not only were they friendly and contacted me first for anything that came up, they also had a payment option for my high cost problems. I cannot thank Tia and Russell enough!

  Tracye Oliver
2 months ago
They r the best... my car will not being going anywhere else. They answer ur questions with no. All across the board they are the best. They can fix almost anything...

  Tiffani's Mom
4 days ago
Tia and Russell as well as the rest of the staff are very professional and care about their customer s vehicles. My 2011 Honda Accord rides just like I drove her off the car lot in 2010!

  bun bun O
a year ago
Excellent service!!!! My technician today was Devon and he took great care of our vehicle! He really cares about what he is doing and what the customer thinks!!!!! Can t wait to come back for my next service visit!!!! Spreading the word, please come to AutoStream you will not be disappointed!!!! He was very thorough and you receive a report afterwards to your phone on the condition of your vehicle with pictures as to what is needed or not needed!!!! Wow I m so impressed! Front desk staff was also excellent EJ & Matt! They are very knowledgeable!!!!! I wish I could give this shop 10 Stars!!!!

  G NN
7 months ago
Dontrell assisted me with my car issues. I must say it was an outstanding experience from start to finish. He was very knowledgeable, attentive, and explained everything very well.If you re looking for top-notch service and a team that genuinely cares about your satisfaction, this is the place to go.

  Faith Smith
5 months ago
We are extremely happy with the service we received at this location. They are professional, friendly and very efficient. Everything was explained and we were given pictures and estimates for service that would be needed in the future.Services: Air & cabin filter replacement, General repairs & maintenance, Oil changeServices: Air & cabin filter replacement, General repairs & maintenance, Oil change

  Carl Reed
2 months ago
SO I HAD BEEN RIDING AROUND WITH MY ENGINE FAN GOING ON AND OFF INTERMEDIATLY FOR ABOUT 2 WEEKS HAD IT IN 1 SHOP THEY COULDN'T FIX THE ISSUE.HAD IT DIAGNOSED AT ANOTHER SHOP BUT THEY COULDN'T GET ME IN TO FIX IT.IT WAS THE COOLANT FAN SENSOR WHICH LEAD ME TO THIS AUTOSTREAM LOCATION.I HAD BEEN HERE BEFORE WITHOUT AN ISSUE. WELL THIS TIME THEY WANTED ME TO REPLACE MY THERMOSTAT AS WELL AND FLUSH SYSTEM.I DECLINED THOSE SERVICES BECAUSE I KNEW WHAT THE ISSUE WAS.I WAS TOLD AFTER THEY REPLACED SENSOR I STILL HAD ISSUE (CHECK ENGINE LIGHT WAS STILL ON AND FAN STILL BLOWING) WELL OF COURSECI STILL HAD ISSUE BECAUSE MY COMPUTER WAS NEVER RESET BUT IM SURE THEY KNEW THAT! ENJOY THAT 300 PLUS DOLLARS BECAUSE THIS SHOP WILL NEVER SEE ME AGAIN!! AND I WAS TOLD THAT "THEY COULDN'T WARRANTY THE PART THEY HAD JUST INSTALLED BECAUSE I DECLINED THE OTHER SERVICES AND BE BLESSED " YEA OK GOT IT!

  Charles Stith
4 months ago
Very Professional, helpful and informative. Goes beyond regular customer service. Thank you Tia for everything. We'll be back to let you complete what else needs to be done. I gave 5 stars but only see 4

  Lyttice Alderman
5 months ago
I am EXTREMELY SATISFIED with the service I received today! The staff is very and knowledgeable, don't hesitate to bring your vehicle here to Randallstown location.

  bennett richardson
2 months ago
They were very courteous did a good job even gave me a ride home when I dropped my car off