Hertrich Chevrolet of Pocomoke

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Barbara Randall
2 weeks ago
Your service department was great as always. Especially Debbie, she s so pleasant to work with.The only thing I didn t like was being charged an extra fee for using my credit card - especially considering I was using my GM Mastercard. That s just not right!

  Brianna Young
2 months ago
Very easy process. I was able to leave my SUV over night to be serviced and picked up the following day. Kevin, the service advisor is always so helpful and patient and informs me of recommendations for other services to ensure my truck is safe and running smoothly. I knew I had multiple things to update on my car (oil change, tires, etc.) and everyone was telling me different places to go and I was like "no, I go to Hertrich Chevrolet in Pocomoke because I like it there!"

  Billy Reed
3 weeks ago
Issue is resolved quickly and efficiently. What I really liked was that the service manager kept me informed and showed me the issue upfront as well as having the tech explain in detail what the options were.

  Lori Maddox
4 months ago
I received first class customer service from beginning to end. My family and I have happily purchased our last 4 vehicles from Hertrich. Everyone from the sales manager, salespersons to the finance department are helpful, friendly and resourceful. Thank you Hertrich of Pocomoke, MD!

  Teresa Johnson
a month ago
Easy to make an appt on a saturday.Work was done as requested.Discounts were applied.Report card on upcoming maintenance that may be needed.Very Friendly.

  Brent Stark
2 weeks ago
This is the Chevy & Toyota in Pokomoke City... their selection is a bit limited but that is probably because of the population density of the area. They do have a wide network of other dealerships to pull from which is a saving grace. Overall, this place will do the job for your Chevy & Toyota needs.

  Robin Passwaters
4 months ago
Usually going to purchase a vehicle it is a negative experience so were not looking forward to this we had Jaron as the salesman and he was PHENOMENAL he was PROFESSIONAL PERSONABLE and every experience with home was WONDERFUL.. it was so easy and not stressful because of Jaron he did orientation of the truck, and he even paired our phones to the truck, because we are not technically inclined, nor my husband. You have one great asset to your company which is Jaron what a pleasurable experience. So on the other side, we had to go into and talk about a service agreement. We told them that we didn t want to service agreement and he said you have to come and sign papers for the truck anyway. So we wasted an hour or so of our time because we had to listen to the service agreement nonsense that we did not want to get as he was told I can t remember the name of theman for the service agreement but that was very very unneeded waste of our time .

  Ruby Rue
a week ago
Was at 70 some thousand check point and the dealership let me know it s time for spark plugs and different things to be checked out and replaced.

  Bill Plack
2 months ago
Bought my 2018 Buick Envision two years ago. Love the car and love Debbie and Kevin in the serviced department to keep me in love.

  Lisa Gurney
2 months ago
The service visit we had was a pleasant experience. The "point-of-contact" service person took the time to explain the problem, and what could be done to solve it.

  Josette Barrett
a week ago
Always a help they accommodated my busy schedule and they get you in an out fast

  Phillip thornes
2 months ago
Always a very easy and fast transaction when buying a vehicle from Dana and the crew at Hertrich. From ordering to service it s great

  Catherine Evans
4 months ago
A great and helpful staff that makes buying a new car a hassle free experience. This was the third vehicle we purchased there.. love our new car.

  Jennifer Verstegen
5 months ago
Deborah is always very informative and knowledgeable when it comes to all aspects of repairs and maintenance of vehicles. Gives service with a smile!

  Charles Lewis
5 months ago
This was a service center call. So, arriving with a vehicle with issues is bad for a start.The people are nice.The technicians seem up to the task.But, Techs can do but so much without parts.My problem was a 2020 Highlander XLE possessed of a MID (the thing that does navigation, radio, phone connections,etc.) - that was possessed. It had taken to a major digital mental breakdown. No radio. No map. No Bluetooth. No smartphone connection.After three hours, the radio was pronounced brain dead. A factory replacement would run over 2 grand.Things could be worse - I could be living in Gaza.But, unfortunately (basically being cheap people) having your wallet bombed engenders a slight degree of kinship.This would be bad enough if one could simply throw money at the problem and move on. And, I did throw the money. Now, the problem is that there is no part to be found.It gets better.There is no estimate on how long it will take to find one - much less how long it will take to get here.Summary;The service center fundamentally wasn't bad to work with.It just doesn't seem congruent for a Totota.I drove a Corrolla for 27 years - the radio still works, missing a knob - the AC still works - it gets 30 mpg.I spring for a newer model, leaping in to a whole new century - it's 3 years old - we bought it 5 months ago.I feel like it should have made it - at least - another decade, before the knob falls off.I can live without a knob.This MID thingy is integrated into 90% of the high tech bells and whistles.Without it, I won't be constantly distracted and annoyed by all the AI advice from all the registered apps. Hm... this could be a good thing (?).I kind of like the back up camera though.If it wasn't for that, I'd tell'm to remove it - and, duct tape over the hole.

  Scott Edwards
6 months ago
Everyone and everything was great except your online scheduling appointment never made it to the service department. They did not know I was coming. Service was still prompt and good.

  Sandrs Williams
5 months ago
The people there are always friendly and very very helpful.They gave me options for payments which took a big burden off my shoulder!

  Phillip E Sterling Jr
9 months ago
Service at Hertrich is professional and everyone was respectful and courteous. All questions were answered sincerely and service was done in a timely fashion. Because I maintain my vehicle, I believe that after my wheels were rotated the chrome wheels were cleaned just as I had brought them in. I appreciated that service.

  Lisa Evans
9 months ago
Worked with me until the issue was resolved. Completely professional and made sure I was completely satisfied with the service. And will back the work they performed! After buying three vehicles from them I d recommend them over any other dealership

  David Waters
4 months ago
This dealership has changed names but been known to me forever. Down home feeling, very socialable and service recommendations are spot on.

  Gary Fox
2 months ago
We had an office vehicle there to see a about an oil leak they found it and repaired all in the same day nice job

  Imran Nasir
4 days ago
Debbie and staff is always courteous, helpful and informative.

  OSCM USN
10 months ago
As usual my first choice to order my new car I chose Hertrich Chevy in Pocomoke Maryland. Since I have bought from Midway Toyota now Hertrich in Pocomoke, I knew where to call. The ordering manager for Chevy was great, but all the credit goes to my salesperson Tonazja, the star of the process. Everything was perfect as expected from my go to dealership in Pocomoke. It is and will continue to be worth the 50-mile drive for my service also! Highly recommended!

  Gail Fox
a year ago
We arrived 30 minutes before our appointment time. Kevin, who helped us through the entire visit, took our vehicle in right away instead of making us wait. I don't think we were there an entire hour. Kevin answered our questions, was very polite and very professional. Hertrich Chevrolet in Pocomoke is lucky to have him.

  Samuel D. Levy
8 months ago
Thank you to Eric for finding and building for me the only Tahoe in the Northeast and for delivering it and all other services. My first time dealing with Hertrich, but not my last for the brands under your tent. Thanks also to Jaron for seemless resolution of small issue and great service.

  Tracie Diggs
a year ago
My car had a recall on it, so I called made an appointment took in my car. Kevin Taylor was waiting for me. He was very friendly, knowledgeable and respectful. I even walked around looking at new cars but I'll keep mine for now . Thank you Kevin for your service.

  Bob Ray
2 months ago
Solved problem with Buick Envision. Fast and easy from scheduling appointment to fixing the car.

  Bonnie Beebe
2 days ago
Everyone was nice. It went smoothly.

  Ann Boyd
10 months ago
They were very helpful in getting me back on the road. My vehicle broke down on my way to New York for my niece wedding. They fixed my vehicle and I was on my way. Thank you so much! Great Great experience

  Bernice Wilson
a year ago
Kevin has a good personality, attitude, kindness, and most of all a very special person. He keeps you informed on what is going on. Don't forget about Debbie also. They work very hard together and does an excellent job. The service department deserves an A plus in my book and