MyEyeDr.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  janet passley-clarke
a week ago
I scheduled an appointment for myself and my husband at 2pm and 2:20pm. We arrived early (1:35pm). The first thing I noticed was that the personnel had changed. The friendly reception from my previous 2 years visiting had disappeared. The bathroom was filthy. I noted the reception area and hallway to the examining area and beyond was filthy (i.e. empty sanitizer bottles under desks, soiled tissues under desks and eye cases, used plastic items on the floor, overflowing trash cans, and multiple dust bunnies). I mentioned this to the staff and was advised that they had no cleaning crew. I was advised that my concerns about the uncleanliness of the office would be relayed to management. After a few minutes I spoke with my husband and decided that we would not complete this service. After leaving and traveling to the grocery store I realized we had never been given back our drivers license. I called back and was placed on hold for 13 minutes. On one came back on the line to complete the call. I ended the call when we got back to the office and my husband went in (3:10pm) to retrieve our ID s. Poor customer service and an unclean establishment is not a good place to spend money or time.

  Gil Leder
2 months ago
Wow is all I can say. Let me start with my initial eye appt. My pupils were dilated which was a first for me. It was sunny outside an no one told me what to expect. I left and it got so bad, I had to pull over and have my wife leave work to pick me up. No one offered me the disposable glasses and no one tole me that woudl happen and my wife had to leave work and I had to leave my car at a parking lot. YUP! Next I was unhappy with the distortion from my progressives lenses so I went back in for help. First, it took forever to get helped. Next she told me that for another $100 i could have no distortion so I decided to go for it. Fast forward to pick up, I still saw some distortion after she assured there woudl be none. Then she told me it was a lab thing and the manager would call me to offer assistance. Had to call back 3 times before speaking with her. She procedded to tell me that to have 0 distortion, I woudl need to spend alot ore money for some other lenses and basically did not believe me that the other lady told me twice that these new lenses woudl be 0 distortion. She also was very unpleasant and very unproffessional. Is this how you all do business? Meanwhile I have no idea what to believe so I'm getting my glasses and will never do business there again and will be telling friends and family about my terrible expericence. Have to tell you there are many many other choices for eye care so I'll be moving on to a companythat tells the truth and is transparent.

  Haiab AG
9 months ago
I had the privilege of visiting this Eye Clinic today, where Brea, made my experience truly exceptional. The level of service provided by this clinic is unparalleled, from the moment I entered, Brea's warm and welcoming demeanor set the tone for the entire visit. The other eye clinicians attention to detail, extensive knowledge, and personalized approach made me feel valued and well-cared for.

  Joyce Hess
3 weeks ago
Very courteous and friendly. Also very helpful with letting me know the best price options

  Stefany Ferguson
a year ago
My dad went into My Eye Doctor to get a new pair of glasses. The manager was very attentive to his needs and was able to accommodate him. He even went back to get a pair of sunglasses because of the awesome service he received. Thank you to all the staff who assisted him

  Sheena Rodriguez
a year ago
I was given an incorrect prescription when I didn t receive the transitions lenses that I ordered. When I called the store to tell them about it I was rudely told that I didn t order them and I was going to have to pay for them even though I ordered the transition lenses and my insurance pays for that feature! I told the clerk to check the store s security cameras to prove that I requested the lenses. She said that I was going to get a return call the next day that never happened. So a couple of days later I called and was told that all had been taken care of but that the lenses was not going to be back from the lab for 2 weeks. It has taken nearly 3 weeks to get my replacement lenses and I still haven t received them yet!

  Patricia Brockington
2 years ago
I did not have to wait to be seen. The staff was friendly and knowledgeable about my insurance. The Dr. Patel was patient, professional, and gave me helpful advice. The eye exams were done quickly and safely. I have worn glasses for many years .The pair I got from Mr Eye Dr. last year were so clear. Hats off to Dr Patel!! I would recommend this location to others.

  LIFE HAPPENS
a year ago
Absolute worst eye doctors office I have ever been to in my 39 years of living a vision impaired life. I informed the young lady Sharlay (apologized for the misspelling) that have a different prescription for day/night and I would like to get my prescription fax over from LensCrafters she was like oh you don t need it. I go in see the doctor (Dr. Patel) who has absolutely no bedside manner and/or people skills. I told him that I normally have a day and night prescription He was like do you have I said no and I informed your tech that I could get it fax over and she stated that I didn t need it. He put me out of the exam room took another patient in my place without even informing me of what he was doing/or if it was okay with me while the tech gets the fax. Added an additional 45 minutes to my appointment. I go back get my eyes examined he was trying to force progressive lenses on me that I didn t need because my previous ophthalmologist at LensCrafters told me that the older I get I may have to take my glasses to see things that are closer to me. I finally finished my exam and precede to pick glasses the selection was horrible and overpriced. Was told that my glasses by the guy at the front you owe $73 and he said because you do. Granted I am fully aware of my vision plans covers of course he added anti reflection, tint, scratch resistant, etc without my permission. And when it was time to pick my glasses up no call to say they were ready l had to go there. I asked why I didn t get a call. The tech responded that the automatic system calls you So my glasses were sitting a drawer for 2 weeks Will not come back here ever and I don t recommend anyone else to either.

  Yasmin Valentin
a year ago
Scott is literally the sweetest person. He's very welcoming and patient. He helped me pick out a pair of glasses that I love and recently helped me switch and order more contacts which came super fast! Sadly I moved but if I didn't I deff would continue to go here for because of him and Dr. Patel. Dr. Patel is great she was very kind and helpful when conducting my exam.

  Sruly Kupfer
a year ago
Dr. Patel and the tech were helpful and friendly but the other staff members were very rude and unprofessional. I felt very pressured into buying contacts from them even though there were other stores with better prices. They were not clear about how their price match works. They also told me inaccurate information about my insurance benefits and caused me to spend more than I needed to because of that. Would not reccomend purchasing contacts or glasses here.

  Jamaal Ellison
2 years ago
My experience there was amazing! Dr. Patel gave me a thorough examination and answered all of my questions to the level that I could understand. What I appreciated the most was the help I received in choosing my frames. I am terrible at picking frames but the manager, Charlee, went out of her way to help me and I love the frames that I chose. Would definitely recommend!

  Nicole
2 years ago
I scheduled an appointment here after being dissatisfied with the last optometrist I saw. What a difference!Both Chris, who did the pre-tests, and Dr. Patel were polite, professional, and took the time to explain what each test/procedure measured. We discussed my contact options at length, and for the first time in my life I know why I always have to have my eyes dilated at optical exams.Scott helped me choose my glasses and paid careful consideration to my budget and what I was looking for in style. I ordered frames I love without feeling judged for preferring bigger, "dorkier," glasses. I can't wait to receive them.

  Victoria and Yury Polikov
3 years ago
I'm very dissatisfied with this office. Last year I had a great service, but not now... I ordered glasses and was told the lenses would be thin, but they came with the really thick ones. Then I asked for the glasses to be re-made. I was waiting for a long time for them to arrive. Then I called the store and was told my glasses were shipped to me. I did not ask for that, I live 5 minutes from the place! Now I'm leaving for vacation without the glasses.... So disappointing!

  Betina Reyes
a year ago
Highly recommend! Staff was welcoming and friendly. My mother and I were helped by the office manager, Charlee, she was patient and offered suggestions on different styles. Great prices and great service! Will be coming back and bringing the rest of our family for sure!

  Nabil
3 years ago
Second update:This place is keep getting worse and worse in treating people thanks to the only man who works at the front desk. I visited the store on Monday 21st to pickup my wife s contact lenses. Just a pickup. I didn t need to pay and I didn t have any question. I went there around 1 pm (during their working hours). I knocked on the front door (they lock the door for COVID measures). There was no one else in the clinic. No patients, no doctors, no browsers. Just the front desk man. The minute he saw, he lifted his arms up mimicking (WHAT!). He opened the door and I told him that I was there to pick up my wife s contacts and he rudely told me that I needed an appointment for the pickup. This was never mentioned to my wife when she ordered the contacts. Yet unfortunately another bad experience at that location.Update:It's been over five months and my contact lenses refund/exchange issue has not been resolved. As I mentioned in my previous review, the doctors are great but not the front desk staff. They have lost my contact lenses that I brought back for return/exchange. I was told that they sent them back to the provider. I don't have the contact lenses that I paid for. I am left with nothing but the samples I was given by the doctor. I was offered a refund of one of the 4 boxes that I paid for.Original review: Excellent optometrists but the front desk staff (except the manager, Tracy) lack communication skills, often rude, not welcoming, and impatient. None of basic interaction skills. Words like: thank you, you're welcome, please, etc are not applicable there. They tend to pass you to one another and never take initiatives. If the manager is not available, no issue can be resolved. Again, the manager is very professional and helped me to resolve earlier payment issue.

  Erin D Steptoe
2 years ago
I throughly enjoyed my visit. Dr. Patel was very informative and assisted in resolving a long term eye issue upon discussing all the treatments I was given. I m truly thankful I choose to switch doctors.The office staff was amazing and knowledgeable. I will definitely be a repeating customer, along with my entire family.

  Julianne Neal
5 months ago
Everyone was very helpful and friendly. They got me in quickly. Good customer service.

  IVY'S MOM
6 years ago
I just wanted to pass on the wonderful experience I witnessed while visiting this office with my daughter. Everything moved very smoothly and in a timely fashion. She was taken care of by a charming very polite young man (garret) who was very knowledgeable in his work, took his time explaining things. We never felt rushed like you do at some place's one visits. I will gladly make my future appointments at MyEyeDr. And recommend them to other friends and family.

  Brenda Merritt
6 years ago
Staff - very knowledgeable. Her suggestion was a perfect fit. I came in with a courtesy voucher for glasses. (Lost my practically new pair in auto accident).The Dr. treated me with the utmost respect. They re-examined me & found my Rx had changed. I received a card for 50% off my computer glasses. Great customer service!

  De'Von Hamlett
a year ago
I just want to make a personal thank you to the team that was able to help me pick out, purchase as well as an eye exam. From the Gm, Bria, Desirae, Destiny, & Dr. West Erhabor are excellent and will help you through it all.

  Susan Broderick Buck
2 years ago
I received a very thorough eye exam from Dr. Patel and her assistant, Chris. They each explained what they were doing every step of the way, producing a comprehensive report at the end.Dr. Patel also prescribed monovision contact lenses for me (one eye corrected for distance, the other for close up), and I am thrilled. It s like having invisible bifocals!She is just fantastic about listening to needs, and using her state-of-the-art knowledge of optometry to recommend solutions.Then in the front of the shop, Keira helped me find some perfect eyeglass frames for a pair of glasses when I m not wearing my contacts. She based her recommendations and suggestions on the shape of my face and complexion , and also expertly handled the vision insurance part of the billing process - making it very easy for me.So glad I found this place after recently moving into the area! I highly recommend the Pikesville MyEyeDr. if you re looking for excellent, professional, friendly, and expert eye care.

  Sam O
3 years ago
Dr. Shruti Patel is fantastic and deserves five stars.The office, however, is a nightmare. When I was there, I said I would likely be interested in purchasing glasses at the office depending on the price. Dr. Patel told me the glasses prescription would be different than the contact prescription due to astigmatism and then she let the clerk selling the glasses know that as well. He wrote the prescription she told him down and told me to look around. I asked about cost first.Some quick calculations and I could not afford purchasing glasses that day (no worries, seeing isn't a necessity thanks insurance company!!!) and I asked for my PD to get glasses online. It's not my first time ordering glasses. The attitude and negative judgement I received was absolutely astonishing. I can't afford glasses there! I don't have the money! It's not going to materialize before the end of the appointment. What am I supposed to do, not see?They STILL will not release that "secret" prescription to me. I've been asking and emailing for WEEKS. I don't get what they want me to do? Why won't they give me my prescription? I can't afford their glasses, so I just don't get to see? How is this allowed?

  Lorin Roscoe
8 years ago
Horrible customer service. When I ordered my glasses on December 14, I explained that they need to ship them to NJ where I live. They said please allow 2-3 weeks to get them. I called on Monday Jan 4, and they had been holding my glasses that came in on December 19. Why didn't they ship them? No one seemed to know. I then insisted they ship them to me overnight. It then took another 20 minutes for the woman to get my address correct. Next, a woman named Vanessa called me back to explain, the only option was a second day ship. Fine, I said. I then had to call back twice to get a tracking number, because at this point, I did not trust anything they say. I got the tracking number and they shipped UPS ground, which DOES NOT guarantee a second day delivery, in fact, the UPS Ground time frame is 5-7 business days. These people need to hire folks that graduated from at least the 8th grade.

  Julianne Neal
6 years ago
I had a great experience there last year (spring 2016). Dr. Patel was excellent. Very professional; good bedside manner; knowledgeable. The staff was also nice and I got a good discount on my contacts. I was so impressed with them that I made my sister go there for her eye exam this year :).

  Nichele West
5 years ago
So I went to this location in Pikesville in March service was good. Two weeks later I go pick up glasses and I try them out for a full day and I still couldn't see clearly. Took them back, a different doctor did an exam and re did the prescription. I went back this Tuesday to pick them up and I couldn't readva thing. It was worse then me not having on my glasses. The manager Andrew called himself playing doctor and trying to resolve the issue didn't do a good job as a tech. I requested a doctor and of course they had all left for the day. I went back at my scheduled appointment this morning at 9:45am. I arrived at 9:40 waited until 10am listening to staff talk about his wedding photo. No they did not advise me about the doctor or behind schedule. At 10am I've got to get to work and I request a full refund. Andrew wants me to wait for the doctor who is ready to see me but not who I was scheduled to see. Again I requested a full refund. Andrew states its a 6 to 8 week process and he has to contact my insurance. I told him it didnt take 6 to 8 weeks to take my money and I wasn't going to wait that long. So I called the insurance company while standing in front of him. They called Andrew and he told them it takes 3 to 6 weeks to process. My insurance reversed my benefits back to zero so I can go to a new doctor and start all over. Meanwhile I must say I not only didn't get quality eye service and new eye glases but the management didn't make my experience any better. So I have no intentions on using My Eye Doctor ever again.

  Diana Simmons
8 years ago
I've been going to the Elkton, MD location for years (they used to be vision associates) but today they were my heros. My glasses broke, the day before Thanksgiving! I can't wear contacts due to ulcers and my vision is horrendous so no glasses is not an option. I walked in expecting to pay a fortune and not get immediate help. My frames are no longer sold but they searched and found a pair that fit. They were able to pop out my lenses and put them in the new frames. I am on a tight budget so they were able to find a way to discount them by 50%. They did everything right there within minutes. They are all very friendly and helpful. A special thanks to Sherry Leroy for listening to be complain about money and work and always trying to help! Thanks guys!

  Eat, Play and Laugh With Us
3 years ago
If you are a healthcare provider (and their family) especially caring for COVID-19 patients, don t go there. They will not accept you. My husband and I were scheduled to be seen at this My eye dr branch. We drove for 40 mins for this appt, and when we got there, my husband was asked questions (screening questions), and when they found out that my husbnad is a physician who works directly with COVID patients, we were turned away. Wanted us to reschedule, however what s the point of rescheduling, when nothing is going to change. My husband is still going to work as a hospital physician and i will be working as a physical therapist. So yeah, save yourself a trip, if you are a healthcare worker, find another place to have your eyes checked.

  Dre Writes
4 years ago
Extremely piss poor service here. I will not be returning and will urge everyone to use another vendor for eye care services. The MVA required me to have a doctor complete a vision form for my license renewal. This required me to have the first eye exam I've had in years. My Eye Dr. is up the street from me so was very convenient. I scheduled an appointment and the eye doctor, Dr. Gordon, completed my form for me. Surprisingly, when I went to the MVA to renew my license the other day they informed me that my form was filled out incorrectly and that it would need to be corrected by my eye doctor. Ok no big deal, I thought. I was confident My Eye Dr would fix this issue for me promptly. When I drove to the Pikesville location to tell a manager what happened, I waited for 30 minutes for the receptionist to tell me that the manager was unavailable and that Dr. Gordon (the only one who can correct the issue) is now at a new location and is only available one day this month. This was extremely unacceptable to me as this was a mistake that was completely out of my control. I asked for the manager, Andrew , to call me when he was available and when he called he over talked me, offered no apologies and stated that Dr. Gordon would soon be on a long vacation and was now at another location only one day this month. Andrew didn't even acknowledge how this was a problem. Clearly, this causes an extreme inconvenience for me as I now have to wait (lord knows how long) until my schedule lines up with Dr. Gordon's at another location, which further delays the rescheduling of my MVA appointment for my license renewal. Ultimately, I know mistakes happen but when I pay for a service and a mistake is made, at the very least, an apology and accommodations should be in order. No apology, accommodations or even acknowledgement of the inconvenience they have caused me. Thanks a lot My Eye Dr. #NotMyEyeDr

  Pamela Singh Seemungal
7 years ago
I am very disappointed with my eye doctor in Pikesville. I thought I was getting a good deal but even with my insurance their prices were still high. Their service is terrible. They never called me when my glasses or trials contacts came in, but when I called them it was there waiting. I went to them on the beginning of July. When I called today they have no record of my contact lenses even though I already paid for them. They are very unprofessional, I don't think I will go there again.

  Ryan Pachilis
9 years ago
Now, I must preface this story by saying that I hadn't gotten my eyes checked in about 4 years and I was due for a prescription update for my glasses and they were about to break in half as well. After finding which places took my insurance and which place sold the brand of frames I wanted, I finally cross-referenced the MyEyeDr. on Reisterstown rd. I will give them that they were very speedy in the process to make an appointment and were able to fit me in the day after I called to schedule. As I was taken into the back to get the regular checkup portion done, the tech that was operating the machines offered to dilate my eyes for an extra $20. I declined much to her chagrin and she promptly began to get an attitude saying "Well, if you haven't had it done in 4 years, then you should." It was the tone in her voice that was very off-putting. After much bantering, I finally caved and agreed to the extra charge to have my eyes dilated. I will say that the doctor that I saw was very pleasant and professional. No complaints there. Then came the time to pick out new frames. Unfortunately they didn't have the frames I was looking for but no big deal. As I was looking around for frames similar to the ones that I wanted, another girl came over and asked what I was looking for. Every time I tried to explain to her what I wanted, she had a snippy comment for. Now Finally I picked out a pair that I liked and was in the process of getting them marked up for when they were to put my lenses into them. I was told that my insurance was going to cover everything in full. As the girl was typing, She looked over to me and stated "Okay, now that's going to be $380." I have to admit that I was more than surprised and asked why the cost was so much if anything at all. She pointed out several things on the bill that were not optional, but thrown in "extra features" that I didn't have a choice to decline. Bottom line is they added a S&@# ton of hidden fees without telling me. After draggin my feet to pay for the ridiculously expensive frames, I asked when they would be done. The answer I got was more than off-putting 7-10 days! Now here it is a 13 days later and I still have no idea when my glasses will be back?! Avoid this place if at all possible!Update: It's now 26 days later and I still don't have glasses. My prescription has had to start over twice at the lab that MyEyeDr uses. This place is absolutely terrible. Don't go here if you expect any kind of decent service.