Len Stoler Lexus Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Anthony Casagrande
3 weeks ago
After Safelite inadvertently damaged my windshield during a small rock chip repair, they coordinated a replacement with Lexus of Owings Mills. Regrettably, this decision resulted in further complications and damage to my vehicle. Upon retrieving my vehicle post-windshield replacement, I encountered several issues: the interior A-pillar was loosely hanging, the window cowl lacked several clips and some were broken, noticeable gaps were present around the roof drip edge, and the rubber seal on the roof drip molding was torn. The service advisor then requested that I return the vehicle for a review of the damages incurred during the installation. Len Stoler Lexus conceded to replacing the driver's side roof drip molding and the missing clips, cautioning that addressing similar issues on the passenger's side could potentially "open Pandora s box."When I collected my car after these repairs, I noted that the replaced roof drip edge (driver side) markedly differed from its counterpart on the opposite side. I sought the service advisor's assessment of the repair quality. The service manager examined the discrepancy and attributed it to a design update by Lexus. I pointed out that my car was in impeccable condition upon its initial drop-off, expressing doubt that Lexus would approve such a glaring mismatch in exterior trim pieces for a customer. Inquiring whether he would be content with such a situation were it his vehicle, the service manager drew a parallel to his Acura, stating he perceived no issues with it. He then suggested I reach out to Lexus for any further concerns.I would advise others to seek automotive service elsewhere, as even smaller repair facilities boast mechanics with superior qualifications than those found at this dealership. Additionally, the dealership attempted to utilize an incorrect clip for the repairs, modifying it to fit despite the evident size disparity. Despite being presented with the correct clip from the passenger's side, the service manager insisted their choice was appropriate and offered to send me the replacement part via mail, astonishingly suggesting I rectify their error.This level of service is profoundly disappointing, especially considering it stemmed from a straightforward windshield replacement.

  Lateaqua Alston
6 days ago
Always a pleasure getting my service done. The work is quality work and I know every time it is getting done right. Also Dave is amazing and always answers any questions I have and takes care of everything. Highly recommend

  Ariel
a month ago
I always have a good experience at Len Stoler of Owings Mills. It s always easy to schedule appointments and I love working with Regina. If she s not available, the other service reps jump in and take care of me with no problem. It feels like a big family whenever I visit Highly recommend!

  Kesha Gordon-Brown
2 months ago
Everyone was wonderful. Regina kept the lines of communication open. She went over all options and didn't rush me to make a decision. When my car was ready, it was sparkling clean and running like it was brand new!(I'd also like to commend the young man who showed me my loaner vehicle. He was patient while I had a million questions.) The entire team was great!

  Felicia O.
a week ago
55,000 mile service was smooth & I received video clip updates. My car was ready earlier than expected. 1 star off because there were black finger smudges on my visor and above the driver side door (cloth part). It took me close to an hour to get most of it out.

  Yolanda Gross
2 weeks ago
My experience was awesome. I thought heritage was great but Len Stoler superseded them in their hospitality, efficiency and technical assistance with the entry camera that captures footage of vehicle upon servicing. Regina was very helpful in explaining the timelines for my vehicle as well as payment required.

  Diana Weiss
2 months ago
This Lexus dealer is excellent in every way. Their service team is very professional and care about their customers. When the team realized our repair would take longer than expected, they did not hesitate to provide us with a loaner. In addition, they kept me informed of their progress. We feel like we have a new car again. We drive 30 minutes to get to this dealer and it is worth the time.

  Louise Stevens
a month ago
Tyron was very easy to work with during my last service. He displayed professionalism and kindness! These acts of service go a long way in keeping someone a customer long term. I had a great experience!

  LaKisha Council
a month ago
Mike is always so helpful and personable! He assisted us in purchasing a new service plan for our ES350. He clearly explained all of our options and the pros and cons, helping us come to the best decision for us and our vehicle. I appreciate Mike always being honest, transparent, and efficient!

  Mason Paris
2 months ago
Normally I would give a top notch review, but I can t this time. The service performed was fine. My issues are I noticed my car had been returned to the pickup area. I waited 10 minutes for my service advisor to let me know it was ready and to give me the bill. After 10 minutes I went to the cashier who said I needed to see my Service Advisor. They were nowhere to be found. I had them paged. After another 10 minutes I was told the advisor had left for the day. I had to seek out the Service Manager for help. You would think that the advisor would have taken a few minutes to at least let someone else know that they had customers waiting. First time I ve had a bad experience. Hopefully it s not going to be a regular experience.

  H C
4 months ago
The customer service was great. I appreciate being scheduled just a couple of days ahead of the appointment. My only concern is with a light cream interior, the techs were not careful with ensuring grease did not get on the seats and console.A tire was replaced after my car was driven over an object while in the shop, and blew out the tire. The service rep was upfront and replaced the tire with no issues.

  Rashaan Ballard
a month ago
Len Stoler Lexus did a fantastic job with taking care of my service needs. The staff was friendly, efficient, and professional. Aaron was a great service advisor. He made the process feel seamless.

  Tiffany Lewis
2 days ago
My last service visit at Len Stoler Lexus was nothing short of exceptional! My Service Advisor, Tyron Bynum provided excellent customer service, answered all of my questions and truly went above and beyond to ensure that my visit was seamless.Thank you Tyron!

  James Keseling
2 months ago
I have been a Len Stoler customer since 2003 and have purchased 5 cars during that time. The service has up to this point been excellent. However on this occasion all I needed was a minor service and a vehicle inspection. Based on my previous experiences this have taken about one and a half hour or two at the most. This time it took six hours. Not once during the wait did anyone give me an update

  Laureen Rice
a month ago
I saw Tyrone for my 5000 mile service. He was very personable, helpful, and professional. I told him about a few issues I was having and he assist me with the issues. What he couldn t help with he scheduled an appointment for me to come back and have the issues addressed.

  Erlene Miller
a week ago
Michael was very professional and handled my concerns immediately. I took my ES350 for a detail. They did a very good job for the most part on my interior.

  Faye Allard
4 months ago
My customer service rep Tyron was great. Very pleasant. Service was quick & the real time status updates of the service was very helpful in planning out my day. Also knowing the dollar amount for the service and if additional service is needed before you pick up your vehicle & not having the element of surprise when you pick it up was awesome! Should you need to wait for your car, the customer service area is GORGEOUS and welcoming.

  Will Njundong
4 months ago
I drove away quite happy after bringing my old car to this service department for the first time. Received great advising from my service advisor Tony, who explained my options very well and streamlined the whole process. My vehicle's issue turned out to be simpler than I thought, but I would definitely bring it to this facility again for service.

  Chip Macgill
a month ago
Len Stoler Lexus has been great to me. They have exceeded my expectations on my new Lexus LX600. The dealership is new, clean and comfortable. Everyone from my salesperson, Phyllis who is great, to the finance, and most importantly service department have been fantastic! I highly recommend them.

  Nadir Abdullah
2 months ago
Aaron was very professional and he explained in detail all of my questions regarding maintaining my vehicle and he emphasized the importance of having my service performed by a Lexus technician. You can't go wrong with a knowledgeable service adviser.

  Afua Owusu
3 months ago
Dave Nelson is an awesome service advisor. He is very professional but very kind and always provides great customer service. My visits to Len Stoler are always a great experience.I would like to commend Brandon for a great service and Tyrone too

  joelle jones
3 months ago
Tony went out of his way to provide me with 5 Star Customer Service. He was very courteous and professional. The customer service assistants on duty made my service experience a great one.Services: General repairs & maintenance, Wheel alignmentServices: General repairs & maintenance, Wheel alignment

  Page McGavisk
2 months ago
Aaron was very nice to work with. He explained all the necessary services and costs. My car was taken care of in a timely manner and came back clean as a whistle as well!

  Donald Jackson
5 months ago
The service was top-notch. Timing was minimal, but I want to say one special thing to the customer service lady on the inside she went above and beyond and out of her way to assist an elderly lady who was having issues with her car and Medicaid Medicare other things going on and she didn t have her phone with her the Customer service lady allowed her to use her personal phone to take care of her business instead of tying up the office lines, I think that was above and beyond she was such a pleasant person.It made the over $400 bill easier to swallow :-)

  Gary Rosner
4 months ago
Although I had to wait a long time after the time of my appointment to see a service advisor, once I did things ran smoothly. Ty kept me informed of progress via text messages. Overall, a very good experience.

  Tierra Dorsey
4 months ago
The team was welcoming upon my arrival. Paperwork for a loaner car was fast and efficient; and my service was completed much sooner than I expected. I had been using the Towson location for years although Owings Mills is closer (received better service and nicer showroom) but with the upgrade in the facility, much friendlier staff, and excellent prompt service, I M BACK TO OWINGS MILLS! (Fingers crossed everything mentioned will remain consistent.)

  Deborah King- Young
a month ago
Always a pleasure to work with Regina. She is very professional and any problems you have she attends to them. Would not use any service advisor, she is great.

  Melissa Okereke
2 months ago
Tyron was very attentive and provided great detail on how to proceed with getting my card serviced. I look forward to working with him in the future as my preferred service advisor at Len Stoler Lexus of Owings Mills! Thank you so much Tyron!

  Maryann Sypert
a month ago
Tyrone displayed excellent customer service. I waited for the service to be completed and it was done within one hour. I drive over 50 miles to Len Stolers for great customer service.

  Terrance Hundley
5 months ago
Michael Mazor in the service department was extremely personable and helpful. He made me feel comfortable in knowing that my car would be taken care of properly. He was very knowledgeable. He answered any questions or concerns I had. Michael is definitely a great asset to your company.