Audi Owings Mills Service Center
4.9 (140)
9804 Reisterstown Rd, Owings Mills, MD 21117
(410) 862-3973
audiowingsmills.com
Claimed
Accessibility
- Wheelchair accessible entrance
Introduction
The Audi Owings Mills Service Center located in Maryland offers a range of services for Audi vehicles, including oil changes, transmission services, tire services, and more. Their team is known for their efficiency, honesty, and exceptional customer service.
Services offered: Oil change, Transmission service, Tire service, Auto engine diagnostic.
Audi Owings Mills Service Center Reviews Summary
Pros
- Thorough and efficient service
- Exceptional customer service and honesty
- Efficient and timely communication
- Comfortable waiting lounge
- Accommodating and trustworthy staff
Cons
- Occasional minor issues with service bay door
Suggestion
Ensure all equipment is functioning properly to avoid any inconvenience to customers.
Positive Words
Thorough, efficient, honest, exceptional, comfortable, accommodating, trustworthy
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Dick Beyer
a week ago
Another great service experience at Audi Owings Mills! I bought my car there because of my years of terrific experience with Tom D. and the people who back him up. They are thorough and efficient. They do the cute video inspection that might be more valuable if my car weren't almost new. I've never considered going anywhere else for service. These guys are the best!
Bryan Rock
4 days ago
Great experience working with Tom and the Audi of Owings Mills service team. I always get greeted with a hello and smile and get honest answers to my questions. At my recent service, with 88k miles on the odometer, my car was in excellent condition, nothing extra needed to be done. This goes to show how good this team keeps my car. Also, I am able to always remotly work from the comfort of an unoccupied room so I am happy about that. Great job team.
Michelle Lavenstein
a month ago
This is the best Audi service department in Maryland and Pennsylvania (I have tried many). Tom is always honest and timely with his communication and answers any questions I have. Even though I know he is busy, he makes me feel like I am his only customer. I won t be taking my Audi anywhere else for it s service needs.
Rick Ivey
2 days ago
Tom my Service Advisor walked me through the 20k checkup on the SQ5. All was completed per expectations in a timely fashion while I waited in the very nice and comfortable lounge. Always a pleasure to visit their dealership.
Janaria Hallingquest
a month ago
Tom in the service department is excellent! He's helpful and cares about his customers. I felt like I was talking to an old friend while I was there, and it was clear that he had my best interest at heart.Thanks, Tom and Audi!
Karen Ruppert
a week ago
Definitely 5 star experience. DuBoise is the best! He explained everything perfectly and I know will be there for me if I have any questions while I enjoy my new Audi Q5e.
Michelle Brennan
3 months ago
Everyone here is so friendly and kind! They try to accommodate you and your timelines anyway they can! The hours allow you to drop off your car before work and pick up after work but they also have a lounge so you can sit and wait. They were very honest on things I needed to fix immediately and things I can wait on. Very trustworthy.
Warren Jones
3 days ago
Good dealership experience. I never feel like they re trying to get over on me. Tom is always great.
Neil Verma
2 weeks ago
Tom is great! I ve been coming to him for years, and even though Hunt Valley is closer to me, it s worth the extra drive for superior service.
Kevin Bobbitt
5 months ago
My visit to Audi of Owings mills was great as always. My service advisor Tom did everything he could to make my vehicle repair as seamless as possible. From providing a loaner to keeping me up to date on the progress. I was very satisfied with the whole experienceService: TransmissionService: Transmission
Barri Spitzer
2 months ago
A++ on customer service (which seems to be lacking everywhere you go these days) I give Audi Owings Mills Service and especially Jess Wildasin the Service Advisor we worked with, 5+++ Stars. Jess was awesome! My son had an issue with his car, and he was getting ready to travel out of town back to school, so a little nerve wracking for sure. Jess took care of our issue right away, he was available, communicative and had our car back to us in no time! It was a pleasure, and we were truly grateful!
Shirleen Scurry
2 months ago
My appointment was at 8:30. They were ready I don't have to wait. I received the video of the walk around which i look forward to when my car is in the shop. I was out in a short time and the car was clean. Thank for the service.
Donna Brown
a month ago
Tom took great care of me and kept me informed. He was extremely patient in explaining what needed to be done in order to get my vehicle repaired and back to excellent working condition. Thanks a million!
Mark Brodinsky
2 months ago
Jess Wildasin was excellent. He set me up for service when the part my car needed arrived and got all the work done the same day... and with a complimentary car wash my car needed. I appreciate the professionalism!
Eddie Simms
4 months ago
Service advisor named Tom was very polite and courteous. Wait time was accurate and hassle free. The service bay door closed on the rear bumper of my vehicle and Tom reacted swiftly to correct the issue. Thank you team Audi Owings Mills
Koreen Walsh
2 months ago
Audi Owings Mills (AOM) has always taken care of me and my car, for the last 100,000 miles. The service department and its people, especially Tom has always done everything to make every visit simple and easy. I don t know how many people can say they trust their car dealership but I certainly do and will keep coming back. Thank you AOM Service Department for having my back when it comes to keeping my 2015 A3 Convertible running perfectly!!
Jay Wonch
3 months ago
Came in for service and it was really smooth and straight forward. Everyone was friendly and took care of our car issues right away. I ll continue to come here for service for the life of the car.
Anna Celenza
a month ago
Excellent attention to detail and quick and efficient service! Exceeded expectations. Very reasonable prices, too. Great work!
Shellee Nolan
4 months ago
Went for a routine service check. Easy and convenient to schedule. The service team at Audi Owings Mills is THE BEST. They are friendly, competent, and trustworthy. I will probably always have an Audi because of these guys. Shout out to Jess and Tom!Services: Tires, Auto engine diagnostic, Oil changeServices: Tires, Auto engine diagnostic, Oil change
Lady T Middleton
a month ago
I will always give Audi Owings Mills five stars. Best Service Center in Maryland. Always courteous, the best customer service around!
Jennifer Palmer
a week ago
Amazing customer service! Also very comfortable place to wait for car repairs.
Robin Frank
a month ago
Best service I have been a customer for over 10 years. Jess and Tom are great they take care of everything.
Jawan Washington
4 months ago
It was a Marvelous respect and good service that I have ever seen out of a service Center at Audi people have a bright good positive attitude and great smile And very very helpful with everything and more. And I will gladly Inform anyone that I know that owns a audi to go to Audi at Owings Mills for the best help and service Thank you so much to The manager, Tom For the great help and service in direction And great comfort Of making me feel Like a family member.
joe mitchell
a month ago
Great customer service was given a brand new loaner while my car was being serviced for same day service car washed washed and cleaned beautifully before pick up totally stay with the attention I received.
fgPaul Rouhana
a month ago
Audi Owings Mills is incredible, from the sales staff (Vinny) to the service department (Sean) who helped get me back on the road within hours. Very highly recommended!
Jeffrey Lafferman (Aspen Day Treatment)
a month ago
Had a great customer service. Efficient and pleasant, couldnt have been better. Thank you Tom for great service!
ksichelstiel
3 months ago
Overall, very satisfied with service department. Very easy and convenient appointment scheduling, super helpful service staff (Tom D.), and appropriate wait time for required service.
carroll seiler
4 months ago
My car had a daytime running light out. It turned out to be more complicated than originally thought. Jess put me in a new loaner car and sent me on my way. He continued to communicate with me through out the following week. The car light is replaced with minimal stress for me plus I got to experience a brand new Q5 during the process.
B G
6 months ago
A great experience overall. Jess was there when I pulled in in the morning. They kept in touch while they completed the work and let me know when the car was ready. The car was washed when they returned it and all work was completed.Great job.Service: Auto engine diagnosticService: Auto engine diagnostic
PhillyLady
4 months ago
Service was provided on time, and the wait time was just as was stated. The staff was friendly and knowledgeable. I liked that a video was provided to me of the service performed. Would definitely recommend the Audi of Owings Mills team.