Jiffy Lube Multicare

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Wezz Wezz
a week ago
The manager was very nice, but the technician was horrible. I normally change my air filters myself. Their technician put it back with air flow oppositely that makes it blows all the dust on the filter into the car. Also, I have had this car for 5 years and none of the shops would scratch the rims when doing tire rotation. This technician did it on all my rims. I have been using this jiffy lube for few times with all my cars since they opened for business, but I don t think I would return for next time.

  Amy Nguyen
5 months ago
Don t come here!! They lost my car parts!! I went for an oil change today. And the guy there told me I was missing 2 plate skid screws and maybe I lost them from my previous oil change. I told them this is my first oil change since it s a new car. So he switched up and basically said it s no big deal the skid has other bunch of screws to hold it up. Then on the way home I heard noise coming from the bottom of my car. I went and checked to find out the plate almost fell off the car. not only they didn t put the screws back on but they bent the plate out of shape and left it hanging thereService: Oil change

  Barbara Corbalis
a month ago
The guys serviced my car quickly and efficiently. They respected my requests. The fuel injector cleaning really improved my cars performance.

  SC SC
3 months ago
Best jiffy lube in area. Almost don't want to write this because i don't want it to start getting overcrowded. Clean, quick because the few times i have been here- essentially 0 wait. The guys here are very knowledgeable, they "know" about cars, and they're polite. Clean shop and lounge.

  Carl Rabbin
a month ago
They checked a flat tire for nails and tears, and inflated the tire and checked again with the wheel taken off. They noticed really old brake fluid, explained it and replaced it all. This 2002 car drives like new again.

  Katarina Marzullo
2 months ago
They attempted to complete an additional service that was not explained or ok d. The only reason I caught it was bc I inquired to another service member why my oil change was taking so long, he explained to me that my tires were all being rotated, which was never discussed, asked or Ok d. Maybe bc I m a woman, he thought I just simply wouldn t notice. Unacceptable tactics. Would never return.

 
2 months ago
Came for oil change. They didn't closed properly the oil filter and my engine start knocking after a week. Oil change that cost me a lot! Not very professional they offered me free oil change for it lol

  Gail S
2 months ago
Clean, timely, and excellent valueUpdate - 1-31-2024I came in to top off my fluids. The service was excellent and timely. I had the wiper blades changed as well. I am very pleased! Thank you!

  Frank Howard
6 months ago
I had a very pleasant experience getting my pickup serviced (oil, oil filter, and air filter).Gabriel was professional, pleasant, and took the time to talk with me while he and the team were performing the servicing. He said it looked good, the old oil was clean, and they didn't have to top off many of the fluids. Always good to hear!He didn't try to upsell me on other services, as I occasionally experience at other Jiffy Lubes. But I'm confident he and his team would honestly tell me if they found something that truly needed attention (brakes, automatic transmission, coolant system, etc).And get this, I asked him if they check belts and hoses, just to be sure none were badly frayed, cracked, etc, which could cause serious issues if there was a failure while driving, especially at highway speeds. He said yes they do that, and personally went over and double checked belts and hoses since I'd inquired (all were fine).The only frustration turned out to be "a Jiffy Lube corporate thing," when I tried using a $15 coupon that arrived in the mail. It was for the signature oil-change service and it didn't expire until 12/31/2023. But when he scanned it, the system showed "invalid or expired coupon." He explained that many Jiffy Lubes are franchises, and not all coupons are valid at all Jiffy Lubes.This seems strange, because to the average customer "Jiffy Lube is Jiffy Lube," meaning the customer doesn't think "Jiffy Lube corporate and Jiffy Lube franchise."Regardless, this is not this particular Jiffy Lube's fault, so I didn't ding their rating, leaving it @ 5. And Gabriel gave me $10 off so I think he handled that well (I would've been very disappointed to go from $15 off to nothing off).I'll be back as a loyal customer! Keep up the good work, Olney Jiffy Lube.Services: Air & cabin filter replacement, Oil change

  Kevin Fennell
a month ago
This is one of the excellent shops I have ever visited. Mike Cesar and staff are amazing and i can never thank them enough for everything they ve done for me over the years.

  dman
6 months ago
This location was recommended. Each time they attempted a bait and switch. Most recently, during oil change they recommend replacing the differential on a vehicle with just 85k. Tech said it should be replaced every 30k. Which is not true. Differentials can last the life of vehicle. I had no metal on metal sounds or whining. After this last visit I will no longer get oil changes here and not recommend this location. Systematic Dirty and dishonest behavior. Jiffy lunes alright.

  Amy Stillwell
a month ago
The customer service at this location is great. Mike and his team were very helpful and professional.

  Martin Mugabi KALULE
a week ago
They were very courteous, comprehensive and it was an in and out kind of service.

  Stephen Arison
2 weeks ago
Michael and Andrew were terrific. I brought my Toyota Camry in for a break inspection and they were very helpful.

  Andre Robinson
7 months ago
Very clean service bays and waiting room.I was greeted immediately, given my service options, and escorted to waiting area. Coffee was available. Work was done quickly and at cost quoted. They DID NOT try to upsell extra stuff while I waited (I really don't like that).They were super friendly and had my cars history in their computer which made checkin very quick!I recommend this JLmulticare location!Please support your local businesses like this one. These technicians deserve it in my opinion.

  Colleen Kane
9 months ago
The guy working reception here was great. He was really friendly and polite, and didn't try to upsell me after I requested the basic oil change. It was a busy day there, so it probably took about 45 minutes, but I left with some fresh oil, vacuumed floor mats, and a washed windshield.

  Daniel & Shannon Thorpe
6 months ago
My 21 year old daughter came in to have the oil level checked. Later she called me to say that the oil had been changed. It was not actually time to change it because we had not reached the mileage yet. We possibly have an oil leak is why I wanted her to have the oil level checked. I just hope everyone at the Jiffy Lube was honest and not taking advantage of a young woman adult. Anyway, we will continue to use Jiffy Lube.

  Rick Ebrey
5 months ago
I was asked to purchase a service that was clearly not needed. I was charged an up-charge for tire rotation that was not disclosed and my interior was not vacuumed and the exterior windows were not cleaned (although it said this was completed on the invoice I received).Services: Tires, Oil changeServices: Tires, Oil change

  Michelle O
7 months ago
The service was prompt and well done! All of the employees were kind and easy to talk to. I didn t feel like they were pressuring me to buy unneeded services but they gave a car history and told me what I should be watching for.Service: Oil changeService: Oil change

  Amber Snider
10 months ago
Wonderful service. Michael and staff helped me figure out what was wrong with my father s truck and did it with compassion and efficiency. Luckily the truck didn t require immediate work, but a heartfelt thanks to these gentlemen. Highly recommend.

  Michelle Watson
2 years ago
I went in for an oil change and light bulb replacement. The technicians were friendly, and checked with me before performing any service. I didn t have to wait and the service was quick. I also checked online and found a coupon!

  James Nastek
8 months ago
Quick service, friendly associates, easy transaction. There was no line so I was able to pull right in and get my oil changed within 25 minutes tops. Great job!Service: Oil changeService: Oil change

  Cyn Hawkins Davis
8 months ago
I always love going to this Jiffy Lube for multiple services. The team is always professional, courteous and friendly.*Shout out to Mike who has stellar customer service! Much appreciated.Service: Auto engine diagnostic

  Thuy Bui
11 months ago
Workers will overcharge you without giving you full disclosure of the services and prices. Had to go through a whole ordeal with jiffy lube customer service AND my bank account due to the unknown charges on my account. The customers should be able to say NO to services that they did not come for. Been here a couple times in the past only for convenience even though other places/location offer better customer service/price point. Will not be returning to this location and I went ahead and cancelled my other appointments with this establishment. Very disappointing.Service: Oil change

  JaNesia Geter
8 months ago
Normally, my service is flawless at this location, and it almost was until one of the employee's tone became unpleasant and alarming. See, I am a Kia owner whose car was just stolen. Itt was in the shop for 1.5 months and I have been so leary about it conditions. However, I have a damaged skid plate because another location, Jiffylube, failed to secure it properly, and I hit a bump dragging it and causing damage. Every time I get my oil changed. I always ask if the plate is secured to ensure all the screws are added and not just a few. So when I asked the employee to ensure it was secured,he called another employee to ask. I assume the employee spoke to him about my prior damaged and he came back to explain to me about it, which is not what I asked originally. I attempted to explain to him about my concern when he started to talk over me and say, "He said he screwed it in the best way he could." LORD HAVE MERCY! I was thinking of keeping me calm. I asked him to note it on my receipt, and that's when he wanted to get louder and over talk me. So he eventually asked me if I wanted his manager, and I did. The manager I met before and met today at my arrival came in. I explained my concern. He confirmed again, and I was able to check out in peace. The manager (Andrew, I believe) has always been a pleasure and very attentive to his customers and his staff. So I didn't want this review to reflect so badly, but his employee on the register needs a better customer service skills period and training immediately. As a female, I often am challenged by men when I state my opinion. However, I dont back down no matter how loud u get. If your male employees can't be respectful of your female patrons, they shouldn't be working the front desk period. I just visited on Sat, July 29, I own the Grey Kia Sorrento with the damaged skid plate.

  Zach Turbopolis
a month ago
Fancy car oil change only..Refuse working on older cars..No cofee/drinks inside lobby

  shem tov
a month ago
Price was outrageous, $180 for an oil change and air filter. I would have to find another arrangement

  Mr Tofer
11 months ago
Been here twice for oil change. First time they said ALL my brake lights were not working. Thought nothing of it and let them replace. I have a 2005, there are no fancy indicators like in today's vehicles. Second time I went, next oil change just 4,000 miles later they tell my ALL my brake lights aren't working. I don't think so and told them they replaced them last time. I got some run around story, and they put "free" lights in for me. No, you put my old ones that work back in. This is very unethical, and for this reason I will not use this location. I wouldn't if I were you either. I'm not even mentioning all the unnecessary upselling they tried to do.Service: Oil change

  Jared Abramson
3 months ago
Took great care of my vehicle and informed me of some issues that need to be addressed.

  claudia delgado
8 months ago
Great customer service. My oil change and tire rotation were done in under an hour. Will definitely visit again.