Newburg E-ZPass Customer Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Amanda Conner
6 days ago
They charged my card over 100$ randomly without consent and without my card even being on auto pay or on file as ive had my bills pile up here to nearly 300 last time since you guys entered my tag as a maryland tag and costed me a lot of money due to the workers incompetence. This place should be shut down since i gave them 50$ last week for my tolls and now they say i somehow owe 160 when i cross the bridge on my way home and thats the only time it charges you when youre going from maryland to virginia. So tell me how yall used my 50$ plus needed 160$ five days later. Its a rip off absolutely zero sense how you guys are charging me so much money for crossing the bridge 5 days a week at 4.50 is only 22.50 a week so yeah makes no sense

  Michael Brown
5 months ago
You hear about poor customer service. My experience was the complete opposite! I did not catch her names but it was a very positive and well appreciated interaction. She was polite, professional, welcoming and thoroughly knowledgeable of her job. Great Job!

  Amanda
7 months ago
Have had an ez pass for over a year. Kept getting bills anyways. Paid over 200$ when i had an ez pass. The lady tried to get an attitude and tell me well thats your opinion when i tried to fix it then put me on hold and came back saying they had entered it as a maryland tag... when it was a virginia home address that i gave them and when they looked at my tag i kind of thought in this line of work they would know a virginia tag from a maryland tag especially the plain white ones. Someone elses incompetence shouldnt cost me money out of my pocket. They shouldve refunded me every penny but nope not their money so they dont care. Absolutely terrible customer service.

  Hannah mccuen
3 days ago
Staff was wonderful, kind and efficient!

  Dan Boelsche
2 years ago
Friendly staff who know their processes well and care about customer service. Stopped to purchase and register a new Maryland EZ-Pass tag. Parking is a little disheveled with the bridge construction nearby...but it is able to be figured out and there is ample parking available as you figure out the layout. Again, the staff cares.

  Cheryl Washington
3 years ago
Ms. Renee was very nice and patient. Great customer service and took the time to go over everything with me. The ladies that greet you at the door was very nice.

  Bee Maloto
2 years ago
The person in-charge at the office where we got out free transponder was so responsive to all our questions and was a really big help as this will be a first for us to drive across states.

  wayniac917
3 years ago
Nobody a answers the phone number listed. Nobody answers main line either. Got a ticket for a vehicle that had my license plate but not my car. Now I have to drive 45+ min away to dispute a 6 dollar toll that isn't mine.

  Walter Roscello
2 years ago
MD EZPass in-person customer service has always been pleasant, helpful, and readily fixes errors without argument

  Demi Lin
2 years ago
I d give it 0 if I can. A customer service center who keeps its customer waiting in the line for over 3 hours!

  Barrypoole Poole
3 years ago
Excellent help very good no problems thank you

  Mike
9 months ago
Excellent... very helpful

  byron subero
2 years ago
Quick, informative, friendly and easier than I thought it would be.

  Gregg Hillyer (Tink)
2 years ago
Settled my issue with camera tolls in 10 minutes

  A.Fitzgerald Hardnett
a year ago
Breezed in breezed out! Process took about 15mins

  Julie Becker
2 years ago
Customer Service was very friendly and helpful

  Rick Czwartacki
2 years ago
Great help. Thank you!

  Vincent Copland
2 years ago
Service was fantastic

  cyprian riley
3 years ago
Good people