NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  T B
5 months ago
Super friendly staff and very knowledgeable! This is our new go-to auto parts store!

  Jennifer Adams
a year ago
The new manager, Tony, has a wealth of automotive knowledge and parts experience. He is an exceptional asset to this location and I enjoyed visiting the store again today as it appears more stocked and organized! Great selection of headlights, wipers, and winter items.

  Greg Wilder
8 months ago
The worstThe haven't a clueI bought rotors and pads from Amazon and was better and cheaper.Such a shame. I like to buy local but they don't have a clue

  Boyzes91
7 months ago
TALKED TO BEN ABOUT GETTING A PART WOULD NOT HELP BECAUSE I RETURNED PARTS A YEAR AGO SAID HE WAS THE MANAGER THEN PROCEDDED TO HANG UP ON ME 3 TIMES BEFOR I GAVE UP AND CALLED ADVANCED HORRIBLE BUSSNESS BEING DONE HERE.

  John Wiswall
2 years ago
So much better than the "big chain" auto stores. Go here to get knowledgeable staff and decent parts at a good price. Online ordering still needs work, but these guys are great.

  Tom Chantilly
2 years ago
After being placed on hold, I got on my phone and went to rockauto, got the starter solinoid shipped for $6 less than napa listed it online and I wasn't placed on hold for 9 mins. After placing my order I hung up just passed the 9 min markMight have to wait a few days but it's better than this

  Dana Nicholls
5 years ago
They had my party butI was completely underwhelmed with the customer service. Now the guy that I worked with, Steve did take the time to look for my part and found the correct part, that's it! He didn't offer to help put it in the car, he didn't even give me eye contact when I was speaking to him. I don't know if he was busy, but I was underwhelmed if I can, I'm going to go somewhere else.

  Elimar C Medina
6 years ago
Good customer service. Needed an alternator 2 weeks ago because mine broke. When I called, I explained that mine was under warranty because I had bought it from a NAPA location in DE back in 2012. Also explained that, my husband had not removed the damaged one. I asked if I could pay full price and get my money back once I've returned the core. They said yes. Came back today with the core and got a full refund with no trouble! Thanks Steve!!!

  Parker Dogful
5 years ago
Huge selection of parts nearly always fit properly, and the staff helps make it right if they don't. Stuff you order in store generally gets there next day. Friendly and knowledgeable people.

  janaina rocha
2 years ago
Great staff very knowledgeable of car aspects and very friendly, they don't only care to make a sale but take the time to chat and help with other questions

  Eric Simpson
6 years ago
These guys can always get the parts I need if they don't already have them in stock. I'm surprised they don't seem more busy but I suspect the bulk of their sales are direct with mechanic shops. I needed a part and it was in stock at another store. One of their drivers drove down there and picked it up so I would have it same day. You really can't get better service than that.

  Dennis Lynster
6 years ago
Good NAPA, hampered by corporate ownership - tools are over-priced. Not willing to discount prices for repeat customers due to corporate policies. Steve is the most knowledgeable parts person in the area.

  Wittney Stevens
5 years ago
I was shopping around at different stores for some parts for my car. They were hands down the cheapest and also had GREAT service!!! Happy customers who will return!!

  Juliauna Odendahl
9 months ago
Not a fan of being told to hold before I even speak on the phone. Ridiculous

  BA Lyons
6 months ago
Great place to buy parts.

  Harvey McRae II
a year ago
This auto parts store is as clean as a doctor's office, and the employees were very helpful and friendly!!

  Ali Sodders
6 years ago
Terrible customer service. I was not greeted when I walked in...only stared at. Then, one of the guys told me the other guy could help me so I walked to the other counter. I asked to have my check engine light checked and they said they didn't do that there. Very unpleasant experience.

  Shane Haase
2 years ago
Glad they were open on Sunday and had the parts I needed. Customer service was excellent.

  Carl Schmidt
6 years ago
Great guys work there, very helpful, if they don't have they will get for you!!

  James Lepley
7 years ago
Good service. They were able to order the part that I needed.

  scott loving
7 years ago
Have better stock them most other parts stores and have a lot of harder to find auto repair supplies but you will pay more for it

  Drh2069
7 years ago
These guys are alright. Competent and willing to do some research to get me what I need.

  Timothy Haut
a year ago
Super friendly and helpful staff

  Robert Swanson
7 years ago
Quick, courteous, professional. These guys made sure I had the parts I needed to get the job done.

  unanimous decision
a year ago
Best place to by air freshners east of the Mississippi

  durkxc D
9 years ago
been here multiple times. each time met with friendly and helpful guys

  Frank Carnut
3 years ago
All a good venture there. Very nice guys!

  Bob Ritchey Jr
6 years ago
The crew here know what they are doing here ! For sure I would recommend coming here

  Yvette Caldwell
2 years ago
The customer service is extremely outstanding.

  dusty bumpers
4 years ago
These guys are on the ball. Good parts store