Pep Boys

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  esthy j
a week ago
The owner was so nice and helpful. One of my tires were down. He was so kind to check on the tire and it turns out that the tire needed air and he got air into the tire. I'm super grateful

  Joanne Kraemer
3 months ago
Made appointment on line which was very convenient.Oil change done within the allocated time. Washer fluid filled and free inspection performed.All personnel dealt with were very friendly and courteous.Would certainly recommend Pep Boys to family and friends.

  GENE MUIR
2 months ago
I got a call the day before my scheduled appointment telling me there were openings on that day from Bob. I went in and had my work done in a timely manor. Bob was very professional. I had single tire replaced they even put my spare back underneath my truck. Nice to see you still offer service the way it use to be.

  JTProductionz
5 months ago
Quick and easy service. No hassle to get me in as a walk in even though we re approaching the holidays.Nick, Joe and Bob were all very helpful, knowledgeable and professional. Answered all of my questions. The technician got my vehicle diagnosed in a timely fashion and the install was complete in less than 2 hours.

  Leah Neric
a month ago
Fast, friendly, and easy service. I got serviced for a tire repair. Only took 2 hours. I had an 8am appointment and dropped off my car. Got called a little before 10am.

  Steven Fertig
3 months ago
THE most honest company in the automotive industry! They always surprise me with finding the least expensive solution, while being thorough in their evaluation and completely competent in correcting the issue! I recommend them to everyone!My first experience with Pep Boys began with a job that another comoany quoted me $6500 to fix and Pep Boys satisfied the service I needed for $75 AND provided Uber Service to my home so I wouldn t have to wait! TRUE STORY!!!I m a customer for life!

  Saint21
2 days ago
Do not go to this establishment for anything. They will have you book a appointment only to tell you when you get there you have to leave your vehicle and they will get to it in a day or two. Horrible buisness practice.

  Debra Q
5 months ago
First visit to location on 9909 Pulaski Highway, and was greeted in a friendly manner. I was there to have my tires installed and balanced. I was in and out in an hour. I choose this location based on the many good reviews. Great customer service and I will be back.

  Badam The great
3 months ago
Came in for a brake concern. Dealer told me that i needed new pads. Got a free brake inspection and was informed that my dealer was full of it. Saved a bunch of money because of their honesty. Highly recommend.

  Kadi Baba
5 months ago
Came in for routine oil change and passenger tire check for frequent leaks. Oil change was fine and easy enough, however I was told - amongst other things - my tire had 2 nail puncture, hence cannot be fixed. And that given my car is a 4WD, I have to replace both back tires ! ... when I refused. They removed the tire from the rim and placed the small spare tire on. I asked them to put the tire back as is. They refused, in an attempt to force to me to purchase 2 brand new fr9m them that i very well know I do not need.I left with my car , got my tire fixed for $20.This was my first visit here. It safe to say it's my last as well.

  terri cohen
5 months ago
I experienced an engine emergency situation on Saturday, 11/18/23, and Nick the Manager went over and above to immediately access and assist a very shaken single lady! I feel so blessed and thankful that Nick took charge of my very stressful situation and saved my vehicle from locking up! I highly recommend using the services at this Pep Boys location!

  A Sapia
3 months ago
The manager was very helpful and reassuring about the that was to be done on my car, almost 2 years before I was not happy with the brake job I had done, but this time they did good work. Very pleased

  Patricia Cromartie
3 months ago
CJ made my last few experiences worth the visit from start to finish, CJ made it his business to find a year old noise that no one was able to including the dealer. Thank you CJ. All those that work have are very pleasant.

  Brittany
a month ago
I was able to make a same-day appointment with Pep Boys and they provided fast service. The price was reasonable.

  Kimberley Wallace
3 months ago
My appointment was to plug my tire that had a nail in it. My service was completed quickly and the cost was perfect!And my tire is still doing well!

  Robert Fickus
4 months ago
Hello, great Customer Setvice in and out in 20 minutes, replaced one blown tire, back on my car within a hour and driving, I highly recommend Costco Pep Boys will be taking both my vehicles there for service, oh and most of all the Best Price in Town

  Michael Wright
6 months ago
Had my car jumped earlier this morning, I drove around for an hour thinking it'd recharge the battery. When I stopped to pickup some stuff from the store the battery was dead again. Luckily I was walking distance to this pep boys. Nick was super helpful, he came out to try and jump it, that didn't work. So he replaced the battery for me. I was in and out in 15 minutes, very friendly and accommodating crew.

  Dan Taylor
5 months ago
The store I went to was busy and short on help. I had an early appointment and I was told that my car probably wouldn't be done the same day. Well they managed to get my car done that day. Thank you so much.

  Evan Kirschenhofer
a year ago
I wouldn t even take my bicycle here, let alone my car. My SUV got a flat tire a few weeks ago due to a nail in the middle of the tread. I made an appointment online with pep boys to get a patch job. 20 mins after dropping it off a tech calls me and says the tire is irreparable. I ask him to elaborate, he says there s a nail in the sidewall . I m no mechanic, but you can clearly see in the picture that this nail is not in the sidewall . Pretty sure they teach you the parts of a tire in week 1. The tech continues to tell me I should replace all 4 tires. Curious, I ask him how much that would be. He says he has to special order them and he didn t know the price. Made no effort or commitment to get me a price. He told me to come pick it up. Which I did. I drove it 1 mile down the street to NTB. They took one look at it, said pep boys was lying, set me up an appointment the next day and sent me on my way with a smile. I took it to NTB and they patched my tire, put it back on and charged me $38. Go to NTB folks, go anywhere, just don t go here.

  Russell Cadorette
a month ago
Andrew at Joppa Road walked me through the process of paperwork to get my road hazard damaged tire replace at the Pulaski Highway location where Joe too great care in getting Mike to replace my damaged tire....what awesome teamwork!!

  William Smith
a month ago
The guys at that location were super professional and very efficient. I would highly recommend them for all of your auto care needs.

  Cathy Hoffman
4 months ago
Bob was friendly & informative about what was done to my vehicle.The technician Tyler was very thorough & effective changing mytires. Thank you so much, guys!

  Evan Vicarini
2 months ago
I used to go to Merchants Tire/NTB in Dundalk. Went there for years but new management there ruined it. Been going here and Dave the mechanic is absolutely the best. I ll be going here for years to come because of him!

  Bianca MM
4 months ago
Great service and they were fast. My new battery came with a 4 year warranty and the price was great too!

  William Szimanski
7 months ago
Absolutely Abysmal customer service, and no regard for customer safety.Yesterday took the car in to get tires changed. noticed one wasn't holding air and returned to get it sorted out and was told "you put me in a difficult situation, because no techs are here." the guy didn't offer to look at it, didn't set an appointment for the next day, just said come in first thing tomorrow and ask for Bob. Only made sure to check the receipt to make sure we paid extra for the roadside service.Came back this morning, waited 2 hours for them to look at it, just to be told there's a crack in the wheel (that somehow wasn't noticed yesterday?), and they can't do anything about it. sure, you can't fix a wheel, but can you not put the spare on for my girlfriend so she isn't driving on an unsafe wheel? Why was this not brought to our attention when the tires were replaced yesterday? You take our money then no support? They couldn't even have the decency to wipe the wheels off or god forbid reinstall all the valve covers. No accountability, no attention to detail, no customer service, and certainly no more business from anyone I know.

  Sharon Singh
3 weeks ago
Great Service. Very professional. Got my car back as promised in a timenly manner.

  Dezzi Opher-Cook
a year ago
They changed my tires, messed up my rims and the store manager Ken thought this was acceptable. This is how they gave me my car back. I paid $80 for them to put my tires on and this is the service I received. Now I have to pay more money somewhere else to fix my tires to get back to VA safely. Horrible service!!!

  Markeda Alston
a week ago
I love the Pep Boys in Whitemarsh' They take great care of my car! Customer service is always Top Tier! They have become family.

  Ashley Conway
a year ago
I received the BEST customer service I have ever received at a car shop in a really long time. Kenny was amazing. He didn t try to upsell me. He was genuinely upfront and explained everything to me in full detail. They replaced all four of my tires within an hour. Thank you so much for getting my family in and out before Easter weekend.

  Edith Burns
8 months ago
I had a difficult messy tire problem to solve. I contacted a Pep Boys store near home. They were busy and promised to call me back. The return call came within the hour. I took the damaged tires to the store, and received courteous, professional treatment and an up front cost estimate. The new tires were mounted and ready to go in a timely manner. I was able to track progress with an online message. Very well pleased.