Maryland Collision Center Silver Spring

4.4 (271)

  5310 Minnick Rd, Laurel, MD 20707
  (301) 498-2222
  marylandcollisioncenter.com
  Claimed

Auto body shop Auto repair shop

Accessibility

  • Wheelchair accessible parking lot

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Megan Arnold
3 months ago
I took my car in after a collision. They called me to tell me the car was ready. When I arrived, the car *didn't have a muffler*, the trim on the wheel hadn't been replaced, and the trim on the back wasn't aligned. They told me to drive it home anyway and they'd finish the work when the muffler arrived (it was on backorder). FWIW, driving without a muffler is illegal in Maryland, so I refused.I had left work early and dropped off my rental car, believing that the work would in fact be done. Securing a new rental was a nightmare. They called me a couple weeks later; still no muffler but once again asking me to pick up and drive around for an indeterminate period of time. Once again, I pointed to the legal code and refused.I called on the day the muffler was supposed to arrive. The receptionist told me they hoped the muffler would arrive and if so, car would be ready next day. They called me back 2 hours later saying it was done. After all this, I just don't trust them and took the car to the dealership to check all the work.

  becca sirinakis
a month ago
So thankful for the cooperation I received from Maryland Collision Center. I need my car for work and they were able to order new parts, paint, and repair all in a reasonable timeframe! Their office coordinated with me and my insurance company and everything was handled so easily. I highly recommend this body shop!

  Justin Kessler
a year ago
Highly recommend. I have my vehicle back as good as new in just a week and a half since being rear-ended.Jimmy went above and beyond. He was responsive and reliable in terms of communicating expectations, and he was very helpful in terms of insurance and car rental matters, which made life much easier during a stressful time.Services: Painting, Electrical, Body & Trim

  Elijah Smith
4 weeks ago
I got into two accidents in less than a month and Maryland Collision made the process as easy as possible each time start to finish. I received help and guidance from multiple team members and they were all very communicative and helpful. My car was back to me in a timely fashion and it looks better than ever!

  nycholle Gater
a month ago
I was rear ended back in 9/8/2022 and Maryland Collision did an amazing job. Not only did they fix my car with authentic original parts not after market. They always provide fast service and they take care of their customers. So, it was a no brainer that I would return to Maryland Collision when an idiot broke into my car, stole my airbag on 2/14/2024. I felt violated. Glass was everywhere. My husband cleaned it up as best he could to get it to MD Collision; however, when I picked up the car I thought man I ll have to take it to get it cleaned and get the glass removed well when I got there to my surprise the car was fixed and completely cleaned. No trace of any glass. They removed the seat and vacuumed no trace of glass. I love this place because it a one stop shop. They educate you on safety and then Hertz picked me up for the rental. I was able to pick up my car and leave the rental at Maryland Collision. I m grateful for the team. As I was moving my items out of the rental and into my car I dropped my earpiece in between the seat. It s 5 pm their leaving and I was giving up. The gentleman said no we re not giving up and located my earpiece. That s over and beyond their job description. Thank you Maryland Collision. I hope I don t have to return but in the event I do, you ve got my families business.

  Cody Snowden
a month ago
I had a great experience at this shop! Super nice and caring team. Car was in and fixed in a very nice timely manner! I highly recommend Maryland Collision for any of your auto body needs!

  Dan Lawton
3 months ago
The Best experience I ve had at a body shop. Extremely fast turn around, best customer service, quality work, and priced very aggressively. The owner was hands on, made sure I was taken care of, and ensured quality work. I highly recommend Maryland Collision Center.

  Cindy Keeney
a month ago
Simply the best place to get your car repaired! They have taken care of me and my cars for the last several years and I wouldn t trust anyone else to touch my vehicle. It always looks better when I pick it up than the day I drove it out of the dealership. This place cares about their customers and it shows in their work. Thanks MCC team!

  Denzel Harris
3 months ago
I initially chose this shop because of the many 5 star ratings this place has, however I will never go to this shop again if I ever get into an accident. I took my car in on October 30, 2023 after I had hit a deer. I am just now getting my car back today (January 8, 2024) and it shouldn't have taken as long as it did. 3 weeks after dropping my car off, I called to get a status on my vehicle only to find out that nothing had been done. They told me that they were waiting on insurance to approve repairs, and when I contacted insurance, they told me that they were waiting on the shop to send everything that needed to be done. The fact that I had to intervene to get the shop and the insurance guy to finally get on one accord was ridiculous to me. The work was finally completed about a month and a half later and had to be sent to the dealership to get a minor service done. That minor service ended up taking 2 weeks because the dealership had to fix things that Maryland Collision failed to fix (seatbelts were not working in the car). 3 months, 4 holidays, and 5 supplements later and I finally received my car. When I picked it up, it was dirty on the inside. Nothing had been vacuumed, my dashboard was dusty, and my white seats had black stains on them. And they claim they detailed the car, but they clearly missed the interior. The only good thing about this shop was the guy and girl at the front desk were very nice.

  Marie Marie
2 months ago
I was recommended to have my car fixed at Maryland Collison however it was a big mistake. First of all they have horrible customer service. Horrible means first I was told that they could fix it in a week. A week later nothing was done. The car was drivable to their lot however I was told something fell off on their lot. I was then told my car was totaled & had to remove my stuff since junk yard was picking it. Another lie the car sat on their lot another two weeks before it was picked up. Want horrible customer service then come here.

  Chris W
3 weeks ago
Andy and the team at Maryland collision are simply the best !Fast courteous, and did fantastic job!!..I referred them to friends, who had an equally happy experience using them to fix their vehicles..

  Stephanie Green
2 months ago
Katherine was super helpful! The whole team was great and I just googled collision center and this was the first shop to show near me and they were perfect!! Will recommend and will come back if I ever need to. Thanks so much!!

  Carlos Garcia-de-Quevedo
3 years ago
Excellent service all around. Great customer service and the body work on my truck was impecable. My 2019 came out like brand new really happy with the work done by Sam.

  Gustave Akselrod
a year ago
If I stood and stared, I'd never notice how perfect the job that MCC did on my car. It went in a total mess on the left side, and it came back like new, as if by magic. Thank you all at MCC for repairing my car!!Services: Painting, Electrical, Body & TrimServices: Painting, Electrical, Body & Trim

  H.
3 years ago
This review is a little late but here goes. We have taken all three of our vehicles here multiple times and every time they have taken great care of us. From the initial quote to on time delivery we have had nothing but great service! They even fixed up an old pedal tractor for my son which he loves! Highly recommend!

  Sierra S.
a month ago
We recently used this company and I highly recommend them all the way around. Special shoutout to Andy, his customer service was wonderful! A+

  Autumn Barnes
3 weeks ago
Thanks for fixing my car after an accident and thanks to Elijah for bringing my car from laurel to Essex he has great customer service and is very respectful

  chlo
3 months ago
Bad communication. Did a good job fixing some of the issues. Asked them to fix all of the scratches and dents and they touched one side of the car. Then when I emailed them they didn t respond. Pathetic.

  Tia Marshall
10 months ago
GREAT customer service. Austin was amazing you can tell he loves his job and knows what he's talking about and Jim (the owner) came out. Just to confirm everything Austin had gone over and even recommended a cheaper business to do the service if I didn't want to go through my insurance (who does that lol). Jim was just as awesome. I didn't feel any pressure to spend my money or make a commitment. Check them out and ask for Austin.

  Michael Tran
a year ago
Jimmy was very courteous and extremely pleasant to deal with. I had my car in here after an impact and even though they could have repaired it, it was in their best interest not to as to not to provide unsatisfactory work. He gave me options and opinions on what to do, and was very helpful throughout the process.

  Amanda B
10 months ago
I had a few repairs completed by Maryland Collision Center in April. I worked with Jimmy to drop off my vehicle at a time that worked with my schedule. The staff was very professional, the repairs exceeded expectations, and completed ahead of schedule. The team also took care of the rental car return which was a plus. The customer service was fantastic! Jimmy and the rest of the team at Maryland Collison Center made the whole process easy and would highly recommend!Services: Painting, Body & Trim

  chanelle vialva
a week ago
My experience at Maryland collision was terrible their communication and customer service is terrible . KATHERINE at the front desk is very rude and has no costumer service skills!

  Jessica Wajbel
a year ago
I just have to share a shout out to this business. My car was towed to another business right up the road. I needed to remove my belongings and take off my plates since my car was totaled. The guy at the business was super unhelpful and I had no way to get my plates off. Not to mention they had my car backed up to a 5 foot drop. I drove over to Maryland Collision when I saw their sign and said I know it sounds crazy but I need help! Their employee Tyler followed me in his car up the road and got my plates off for me. THANK YOU TYLER!!! I live 45 minutes away and was dreading driving back out. I was going to go to Ace Hardware but this company saved me and I wasn t even a paying customer. Goes to show you these people have great customer service and there are still good people in the world. I can t thank them enough!

  Ashley Delaney
3 months ago
Bless this place for finding a new keyhole cover for my car and painting it white even though it was originally for a black fusion!!! And it looks beautiful!!!

  DANIEL ALLISON
9 months ago
I had a collision with a deer and had my car towed to them. They kept me up-to-date with everything going on, including each time they spoke with the insurance company. Very friendly and professional!

  M B (M B)
a year ago
The good reviews are really deceiving. I can't speak to how they used to conduct their business but I can say that I will never use their services again or recommend them after my experience. Every negative stereotype that you can imagine about an auto body shops exists at Maryland Collision Center Silver Spring. My insurance company and I really tried to work with them and was met with hostility or excuses at every turn. I was scared they were going to do shotty work on my car or damage it purposefully. The work that needed to be done on my car was minor and they quoted me a weeks timeline with labor and parts being considered. It took a month for the work to be completed and they threatened to charge me storage fees when I inquired why there was a delay. Hannah was one of the most unpleasant front desk workers I've ever encountered. I think this shop is rotten from the core, those types of cultures trickle down from the owners/managers. If you can avoid it I would take your car to any other facility, I contacted my insurance company after my experience to request they remove them as an approved provider. Overall, the work they did seems fine. They left out some minor clips and returned my car un-detailed and coated in dust. Basically, if you value your time, sanity, safety, and well being this is not the shop for you.Services: Painting, Body & Trim

  Arshad Naseem
7 months ago
It was average. From outside it looks like rundown place but inside well maintained. Staff is good and helpful. Went there for repair. They have scheduled quickly and started the pre work.

  Robin
9 months ago
I have taken a few vehicles to them. They are courteous and kept me up-to-date with everything going on, including with the insurance company. They are simply the best!

  Ricardo Claros
a year ago
Beware of this place. They are thieves do not bring your cars to be repaired here. I had high expectations with a score this high on google. I was surprised how they treated me. Make sure you ask everything possible before handing them your car. They know they have so many customers and can care less if they lose one. You are just a another person with a beat up car rolling into their shop. Again take it somewhere else.

  Tim Pixley
2 years ago
I recently bought a new vehicle that needed many repairs. Maryland Collision took my car in and within days it passed inspection. Every employee I ran into was helpful in getting this stressful event taken care of. I've been to many repair shops but haven't been to one that got the job done in such a timely manner. I'd definitely go back again.Services: Exhaust, Tires, Body & Trim, Brakes, Battery, Oil change

  Opening Hours

Monday 8 AM-5 PM
Tuesday 8 AM-5 PM
Wednesday 8 AM-5 PM
Thursday 8 AM-5 PM
Friday 8 AM-4 PM
Saturday Closed
Sunday Closed

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