Batteries Plus

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  S A Williams
5 months ago
I suspected the battery in my car was malfunctioning so I stopped by here. Had to give the 2 gentlemen kudos for assisting me (younger guy and his older manager), they assisted me with no issue and basically told me what I needed to do. Had to give a good referral because I had a bad experience at another location the night before trying to diagnose my car.

  B Smith
2 months ago
I just placed an order from one of your stores in Laurel, MD for an item listed in stock. The order was not in stock. When I called, the representative at the store was rude and pushy and was combative on basic questions. I asked some basic clarification questions such as alternative options, and was spoken down to in a condescending manner and rude tone. I was polite, not rude, nor upset the item was incorrectly listed on your website. I have never seen such a lack of professionalism.

  marc star
5 months ago
Store is clean and tidy and well stocked. Manager and staff are knowledgeable and helpful. They were able to test my old car battery in minutes and replace it in a just a few minutes more. Why would I go anyplace else.

  Peter Eacmen
6 months ago
I placed an online order and it was available immediately for pickup. All other stores in the area were out of stock.When I picked up the online order the lady that helped me was so nice and helpful. She even gave me some tips to start getting into fishing. Amazing experience.However when returning the core the person working was talking with someone else on his earbuds the whole time complaining that he had to help customers. He was also playing on a portable game console. Totally unprofessional.

  Sharing The Game TV
6 months ago
The women working the evening shift on Sundays is just horrible. Purchased a battery at around 4:15pm. Her attitude was horrendous. Was told that the store closes at 5pm so they couldn t install the battery I purchased. My wife went to ask if we could borrow the tool to install the battery ourselves. She said to her colleague you re not going to install it are you?Very horrible customer service experience. Luckily I was able to go the Rockville store and received 10000% better service.

  David Grieco
6 months ago
Just what is needed in Laurel! Don't let the name fool you. Although there are batteries here (many more types than found in a regular store), there are also other charging products, bulbs, and even flashlights available! The store staff are very knowledgeable, and this makes for a great experience every time.

  Marcus Corbin
8 months ago
Salesperson messed up the simple core refund. Said the credit card machine process didn't work, and she couldn't do it again to make it work. Later, it turns out she entered the refund as a cash one, so yeah, the credit process wouldn't work. She didn't give me the cash, I wonder where it went. She had a rude attitude, kept trying to blame me for the process not working. When I get home with the two batteries, it turns out they gave me the wrong ones, even though I had pre-ordered a day before. 60-mile and 1-1/2 hour round trip to go back and get the right ones. Maybe that's a case where you have the correct batteries delivered to the customer rather than have him drive back to the store???

  Doug Miller
10 months ago
They have the item I purchased at the best price I know. You have to know how to play their game to get it though. You need to buy it online, pick it up at the store and wait until they give the best possible discount (15% discount) usually right before a holiday

  Decarla Anderson
a year ago
I had a very satisfying customer service experience with sales representative, Shaton. Her pleasant disposition, wide product knowledge and efficiency resulted in my speedy phone recovery and battery sales. She deserves much more than these 5 stars.

  Karl Harzer
a year ago
Buyer Beware: does not always support warranty. I am a "shade Tree" mechanic. Not much I can do these days, but I can replace a battery. When my 2001 Wrangler was slow in starting and the fan belt squealed on startup as the new alternator worked hard to replenish the battery, I figured the battery I bought 1 year and 10 months ago must not be holding up. (My other 3-vehicles also had batteries (Duracell) from Batteries Plus Bulbs.) When I brought the battery in with my receipt, I was told a test found the battery good. I explained that I want to replace the battery. I was told they would hold it for a day and test it some more. Working under gray skies over head, I took my battery to NAPA and exchanged it. Their prices can be a little higher, but their quality is always excellent and they warranty their products; no questions asked.March 13, 2023 1:47 Called Store Manager Mike. Unfortunately, he had no knowledge about the situation. He asked to look into it and call me back.March 14, 2023 1:33 Mike called and ask what he could do. I ask for refund. He said "I can't do that" and asked if there was anything else he could do. He did not give any alternatives.

  Mateo Ramirez
3 months ago
That place is the worst you have ever known for selling batteries, I don't recommend it.

  Dejah Greene
3 months ago
Your Google hours are inconsistent with the hours on your door. Thats annoying.

  Brian Wright
2 years ago
The warranty is a scam. They test batteries in a way to not have to honor the warranty. I had a trusted mechanic check everything on the car and verify it was the battery not holding a charge. Batteries plus Bulbs first took the battery overnight and all they did was charge it and said it s good because it charges. After complaining they then said they had to keep it another day and would see if the charge held and call me. They never called and I couldn t wait that long since we needed to use the car. Plus the store near me closed so I had to drive 25 minutes just to get to another store. Went elsewhere and got a battery and no longer have any problems. Car runs great. I had been been buying batteries for all my family cars here but will not shop here any longer.

  Paul Vale
2 years ago
I bought a Duracell lawn tractor battery which I informed the sales associate that there was a rebate for it, and I wanted the rebate form. He gave me a folder with the battery, but when I got home, the only item in the folder was my warranty and receipt. I looked online, and the rebate form was not available on the Batteries Plus website. UPDATE: The store manager saw my review and mailed me the rebate coupon! Now that's what I call customer service!The sales associate was friendly and courteous, and the store was neat and clean. I'll be coming back there for my next battery needs!

  Marc Anthony
9 months ago
Home Depot has better prices on marine and UPS batteries. Response to owners comment: lower your prices below Home Depot.

  Husain Khan
a year ago
Outstanding customer service. Prices are reasonable. And their batteries last a long time. I definitely will be coming back.

  Lana Yun
10 months ago
Very bad attitude. I wish someday I can give people such attitude so that I can feel 'good' about myself. I can give these people zero star if I can. Eye rolling, reluctant to help.

  Diane Cabrales
4 years ago
Had a great experience here this morning! Manager Mike, Dave and the wonderful woman who works there we're so helpful. A special needs person was also there, and they were friendly and respectful to him as well. I needed a replacement bulb for my 3D cell maglite, and they stuck with me and tried several bulbs, finally getting me LED replacement for the halogens. they have the coolest collapsible buckets with lights in the bottom.

  Miles Sedgwick
10 months ago
Helpful staff and excellent selection. I needed a battery that isn t easy to find and they had it.

  Doug Siglin
11 months ago
Went in to buy a car battery. Friendly, good service; decent price. All good.

  Alex Pivovarov
3 years ago
The store personnel was very friendly. They received a battery with a higher capacity than ordered at first but very kindly said they would order a correct one. The store manager Doug is a very nice person and very professional.

  Peggy Benedict
4 years ago
I made an appointment on line a day ahead. Everything went very smoothly. It took a little over an hour for them to replace the battery on my iPhone 6S so we left for a while and then came back. My phone is great! And I used a coupon I got on line.

  Ray Orthodontics
3 years ago
The girl with the braids was so nice and attentive. I went in to get my iphone screen replaced and she did the damn thing! She was fast and knowledgeable about everything. Dropped off my phone yesterday, picked it up by lunch today. Will come again

  Chris Rudy
2 years ago
Friendly staff, clean store, always happy to try and shop local or at least order online through a local store if possible instead of going to Amazon. Online ordering was easy, and I picked it up the next day. (I ordered after hours.)

  Jeanne Bartz
3 years ago
The staff were extremely knowledgeable, very pleasant and helpful. I called and they had to look for the type of sealed lead acid battery charger t hat I needed. I had curb side pickup due Covid19 rules. Getting home The alligator clamps would not hold onto the 2 clips, and I called the store they looked up my battery and saw that the clamps on my battery charger had an opening for positive and negative posts not clips. T hey immediately said bring it right back or have your son do it and we will return the wrong item for t he flat clip alligator gripping clamps. I will go out of my way to go shop at this store because of its personnel, their customer service and t heir very very genuine pleasant personal manners. These are the people who you want to represent your business, and/or store's customer service.

  Arlindo da Silva
4 years ago
I had a great experience at the store. The staff was very knowledgeable and courteous. However, website was very misleading. Search showed price of battery at $89 but at checkout it was $125. Bait and switch. I will not deal with them again!

  Auntie Afrika
4 years ago
The store in Laurel is very personable. However, the time took longer than originally suggested in order to replace the battery in my phone. I was quite concern that the phone was still not responding to even the new battery. And, there was an anxious moment when I was expected to back up and restore my data on my own. However, when I got home and connected my phone to my computer, it became charged, and all data was still there. Whew...YAY! I expected the battery to cost a lot less, but there must ve been a miscommunication during my initial phone call. But, I am satisfied. Mike and Dave were very helpful. The only thing missing is a chair for customers who have to wait over an hour or more, like I did. I m glad to know their services and merchandise are nearby. BRAVO!

  Ray Lemar
4 years ago
I had the battery in my iPhone 6s replaced there. I scheduled the appointment on their web page. Since I had other things to do near the store, I dropped it off, and when I came back an hour later, the battery was replaced. The workers in the store are very helpful and it is located just a few minutes drive from my house. There is parking right outside the door which is very convenient.

  Christopher Weber
4 years ago
Mike is a very respectful individual. His team is as well. Since I started going to this store I have been treated like my business is there top priority and Mike always says hello. Great team!

  Viral Patel
4 years ago
Poor customer service, I was referred here by Square Trade. The store doesn't seem to like servicing Square Trade customers. I was treated rudely, was made feel un welcomed and wasn't given clear instructions when I had questions. I would not recommend this store to anyone.