Double J Towing & Transport

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ariel Abellano
9 months ago
Jonathan was very skilled and helpful. He had to pull it out off a small garage. Great job I recommend Double J Towing to everyone if you need towing services. 5 stars Service: Special vehicle towingService: Special vehicle towing

  Britni
3 weeks ago
They are very unprofessional I called them to see where my car was located after my accident and was told that they only have a 21 day courtesy hold and after that the car will be removed from their lot. I was never contacted and told that information, I asked if I could meet J at the lot to get my tags and was told that the owner J instructed J not to give me the address to get my personal items out of my car. There is no physical address, there is no manager to speak to because he is supposedly out of town, there is no last names given and everyone s name is J.

  Richando Micklewhite
2 weeks ago
Honest company that stood by their word. They were there on time and went the extra mile to help me. I recommend their services. Appreciate it!

  Nina Cadney
5 months ago
Very professional, accommodating, and assisted with problem solving. Great experience and will definitely use company again. Felt comfortable and confident my vehicle would be transported safely and efficiently. Will be referring other people to the company.Service: Car towingService: Car towing

  Briana Holloway
7 months ago
If I could give 0 stars, I would. I called and inquired about getting my car towed to a repair shop, and was told that it would take about 45 minutes to get to me. After an hour passed by, I called to follow up and was told they were stuck in traffic. After ANOTHER hour and a half passed by, I called again, several times, and no one answered or called me back. I would advise you to take your time and money to a business that communicates effectively, because the dishonesty and horrible customer service that I just experienced with Double J Towing & Transport is infuriating.

  Kingsley Pugh
7 months ago
These guys were a life saver. We were driving through town from NC to CT and broke down after midnight on a holiday weekend on 495.They met us at the car with a new battery and installed it. After running a test with his meter, he realized our alternator was bad. He arranged for a tow truck and gave me a card to reach him in the morning.On Sunday morning, he had a mechanic meet us at their shop and install the new alternator for us.Incredible service, fair pricing, and they went above and beyond to make sure we got back on the road safely. They even called later to make sure our drive was going okay.We couldn't be more grateful for the help these guys gave us.Five star!

  morpheusmann
10 months ago
I went through my Insurance company road side assistance and they delayed service for 4.5 hours and I couldn t wait any longer so I called JJ Towing and explained my situation to them and they came in 20 minutes and towed my Suv to my dealership. Very professional service and friendly experience. I will definitely used the company again. This is my second time using the Towing Company and both times the wait was short and came in the time frame promised.Service: Car towing

  Howard Choi
9 months ago
I would give ZERO stars if possible. The owner of this company, "J", employs dishonest business practices and I will be reporting him to the BBB.J originally quoted me $225 to have my disabled car towed to a local repair shop. I told him that I preferred to wait until morning so that I could speak to my insurance company about coverage. He stressed that as long as I had coverage, my insurance would "cover everything". So against my better judgement, I agreed to let him tow my car to his lot. What I didn't realize was that J was roping me into paying for two tows, one to his lot and then another from his lot to the repair shop. Then to boot, because he was out of the country for a few days, we couldn't get the details worked out with my insurance company and the car wasn't towed to the repair shop for 3 days. Long story short, I get a bill for $650. He was charging me for 2 tows @ $225 each, along with 4 days of storage @ $50/day.After paying the bill (what choice did I have?), I submitted the receipt to my insurance company who promptly rejected the claim stating that they only cover a single tow and don't cover any storage fees. This meant that they would only be reimbursing me for $225. So much for J's claim that my insurance company would "cover everything". When I called J back to discuss, he gave me nothing but attitude stating that I was being rude to him. I mean, what did he expect after blatantly lying to me and tricking me into paying for 2 tows?I will say this about J. While my experience with him was terrible, my couple of phone calls with his son, J Jr. were nothing but pleasant. J Jr. was respectful and polite and apologized several times on behalf of his father. I think pops should take some pointers from his son on how run a business IMHO.

  Dragana Petrovic
9 months ago
Jesus and his dad were extremely helpful when my car broke on the 4th of July afternoon 35 miles away from home. They were able to accommodate the four of us including a toddler and give us a safe ride home before the fireworks traffic. I am very grateful and sorry for not being able to tip more as I appreciate a lot hardworking and fair family run small businesses who genuinely strive to help people in trouble. Thanks a lot!

  Alex Owens
2 months ago
Called them late afternoon for towing after car broke down driver got to me within 20 to 25 minutes cant say enough good things about the driver he took his time driving to drop the vehicle really took care of the entire process

  ReAnna Andrews
2 years ago
I couldn't recommend this company enough. Jay helped me during a very difficult time. After many failed attempts of finding a reliable tow truck service through my insurance, I started looking on my own & came across him. Where I was located was difficult to find & I wasn't familiar with the area. When I called he took his time & explained everything. He was patient, honest & very nice. He had a hard time finding me as well BUT he stayed on the phone with me until he found me ! I don't live in the area but hands down, I would definitely use this company again. I mean just read the previous reviews. That's what sold me & I'm so happy I reached out to him. Keep up the great customer service, you're doing amazing !Service: Car towing

  Karen Hooker
6 months ago
Jay and his assistant arrived in a timely manner and were so great! Very accommodating and caring! Thanks guys!Service: Special vehicle towingService: Special vehicle towing

  melisha garcia
7 years ago
Our driver was Jay, the owner. He provided excellent service and reached us way before his eta. He was very pleasant and also very professional. He also made us feel very comfortable and at ease with his mannerisms.I would definitely recommend his company. Great job Jay! You truly saved us today buddy

  sachristie100
3 years ago
Mr. Jay gave me top-notch, expert service when my battery died in my driveway. He actually brought the new battery to me immediately and changed it. It took about 40 minutes. He was also knowledgeable about the Geico reimbursement program, which I didn t even know about. Mr. Jay turned a frustrating and inconvenient experience into a pleasant one. I highly recommend the services of Double J Towing, CarBatteries2Go.Service: Battery

  John W
7 years ago
Highly recommend! My car stopped running on 495 during rush hour. Called Double J and they had someone on the way immediately. They are prompt, professional and very courteous. Jonathon our driver was wonderful, very friendly, knowledgeable and reassuring.

  Paulette Smith
7 years ago
Double J Towing & Transport, delivered fast, knowledgeable, courteous and thorough service.I was totally impressed by all of the great information provided by Jay. Not only did he get my vehicle running in few moments, but he provided me with the services I'll need to be confident though-out the winter and beyond. Every household needs a trustworthy service provider for their vehicles. I d recommend bookmarking this company and calling them first if you are ever in need.

  Karen Anderes
a year ago
Recommend Double J Towing. Responsive and good communication. Attended to my pickup up truck in parking garage quickly and without me having to be present. Reasonable rate.Service: Car towingService: Car towing

  imoni Anderson
3 years ago
Amazing service! My boyfriend had an accident on the road and double j towing just so happen to be driving by in his personal car and stopped to see if he could help. He works for our insurance company so it worked out perfectly. He went and dropped off his car and got his tow truck and towed us back to falls church. We were very blessed that he stopped to help us so quickly. I would definitely recommend to a friend. Very helpful, thanks so much!

  Andrei Fish
a year ago
Fantastic service! I called them at 10pm asking for help, they immediately responded and arrived within an hour. Thank you Jay for fast and professional service your company provides! You really went over and beyond to help me out.

  Lance D
4 years ago
Thanks to J and staff !!! Awesome company Awesome Service. Called in because Jack broke on one of our work vans Talked to J and he sent someone to change tire in less than an hour More like 20-30 minutes. Thanks for the help and keep up the great work.

  Steven Washington
5 years ago
The gentleman was courteous and responsive on the phone. I was fortunate to have them come out and do an emergency battery replacement at a very competitive price. The fact that he arrived after 11:00 pm (on less than an hour notice) and stayed past midnight to be sure the job was done correctly speak volumes about their integrity and work ethic. I do not write many reviews, but felt compelled to do one in this instance. My car is an SC430 and the electronics are very sensitive, somebody who did not know what they were doing could have potentially turned this into a nightmare. Not to ramble on but you guys @ "Double J" have a customer for life and I would not hesitate for a minute to recommend them to family, friends, and colleagues. Thanks again guys!!! :)Steve

  Recon DMV
6 years ago
Great customer service. I used them twice in the past week. Jesse was my driver, very professional. Hopefully I won't need to get towed again, but if I do. I will be calling Double J Towing. Thank you. Also arrived with 20 minutes both times.

  Andrew Turner
3 years ago
Johnny the driver was on point. Loaded up my disabled truck and we were on our way . Towed me 30 miles to the shop I requested . Great personality, great conversation. Good ending to a less than perfect dayService: Car towingService: Car towing

  Bah Almamy
a year ago
It was my first time dealing with a towing company and they told me that the tip will be reimbursed by the insurance so I gave them a good tip only for the insurance to not reimburse me, and them denying that they told me that.

  C
3 years ago
Our car broke down on the side of the road at about 9:40pm on a busy highway. We called for double j towing to pick our car up and they said about 20-30 mins. We were stuck there for an hour and half. After the hour and half we saw the tow truck we called pick up a car on the opposite side of the road and drive past us. Keep in mind they knew the make model and color of the car they were suppose to pick up.They also stopped answering our two calls. I will never use them again but thankfully a different reliable tow company actually picked up our car.

  Joy Peebles
3 years ago
After waiting 2 hours on the tow company (Colonial) arranged by my auto insurance carrier s vendor, I called them and they came out in 20 minutes. Thank you Jay for helping me in my time of distress. You were kind, professional and fast. May God Bless and keep you all!Service: Special vehicle towingService: Special vehicle towing

  Adzua Robinson
6 years ago
The technician was helpful and knowledgeable. I called to have the battery jumped. He took a reading of the battery first and even walked me through the service contract to help me to make the best decision. It turned out that the battery couldn't be jumped and needed replacement. He came up with a quick and reasonable solution that saved me some money and a lot of time.

  Lisa Chou
6 years ago
Thank you J for your help and professionalism. I haven't seen a towing guy taking care of a car as you took care of mine today. The simple fact that you brought your own tires/rims to rescue my car left on 2 blocks yesterday showed me that Double J Towing is worth to be recommended. Thank you again. Keep up the good work.

  mario foster
3 years ago
This team was above and beyond. After a frustrating evening due to poor actions by my insurance company, Double J towing was the star of the show. Double J was given incomplete information about the tow. Not only was the original driver super professional and helpful with any questions I had, the owner was understanding of the miscommunication (by insurance company) and sent another tow truck out to assist with the car fitting in needed space. This driver was above and beyond as well. Appreciate you Double JServices: Special vehicle towing, Car towing, Long distance hauling, Local hauling

  Teenz Tiger
5 years ago
Amazing service! They were so friendly, personable, and professional on the phone and in person. They came so quickly after I had called and the price was great. I will 100% be recommending them to anyone who needs to get their car towed in the future!!