AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lawrence Wright
4 months ago
BEWARE! I've been in this store twice in the past couple of weeks, for off-the-shelf items, on two different aisles. In both cases, at the register the price was dramatically higher than the shelf label. I guess one tolerates this for a must-have-now item, but Advance Auto is just a couple of blocks away.

  gloria ortiz
6 months ago
I am very thankful for the incredible customer care by the Manager Mr. Thomas, of AutoZone 9412 Severn Rd Lanham ND. He help me to change the tag light of my car. After I been stoped by the police that my light was not working. Thanks again Mr Thomas. I will recommend to visit this store to all my friends. Gloria Ortiz

  BERNIE SALEMIE
a month ago
Helpful, knowledgeable, and good service. Keep up the great work.

  Tarshai Peterson
7 months ago
Awesome job changing my car battery!I had a lot of corrosion and rust on my battery. First, I went to a different Autozone location and the workers gave up after a few attempts. I finally went to the Lanham location and the workers were patient and knowledgeable in removing my difficult battery. So grateful! Definitely recommend this location. Thanks Jomoi and E!

  Frank Ayala
7 months ago
Great customer service.Staff member Edwin helped me replace a part I purchased from them.I'll definitely come back to this store.

  Marissa Manley
10 months ago
Thomas <3 The customer service was immaculate! Thomas helped us check and add oil to our car. He did everything and was so kind and helpful. Truly one of the most amazing experiences I ve had when it comes to car help. Thank you Thomas!!

  ritascurry
6 months ago
This Auto Zone lies to you on phone gives you a price says they have it quoted price of 58.99 get there and tell you 70.00 each this place will get anymore of my families business. They are worst on customer service guess I go back to Advance Auto.

  El Gerry
9 months ago
Great customer service, I had a new battery replaced within 10 minutes no pushback no attempts to up sale. Jose was very progressional.

  James Long
6 months ago
Very nasty people that work here. Even the manager doesn't pay attention

  Angela Maxwell
a year ago
I went to this Autozone today. The customer service was very poor. I have never been to this store before where people. Thinks that they are superior to you. The Hispanic guy looke at me like he did not want to help me. He changed the battery with an attitude.

  Alitha Doh
5 years ago
I don't normally write reviews but I absolutely love this location! I came in the other day with battery issues. A manager by the name of Benjamin changed my battery for me- he displayed such EXCELLENT customer service & rapport! The process didn't take nearly as long as I anticipated & although the store was fairly busy, I wasn't treated as though my issue was a burden, & I really appreciate that! The entire store is awesome...if I could give them 10 stars, I would!

  Vincent Blalock
a month ago
One of my go-to for all my auto parts

  Stephanie Taylor
11 years ago
They are super helpful. My battery went dead and they got me a new one and installed it (even though the person who normally handles that wasn't there) and I was out of there in less than an hour. They have knowledgeable staff, a bunch of kind-hearted mechanics hanging out in front (I've had people change my headlight bulb, do a transmission flush, and install new sway bar links without any problems), and their prices are reasonable. I was about to buy something I didn't need for my car and one of the cashiers told me not to waste my money and gave me some free solutions for the cold weather issues I've been having with my car. Where else does that happen?! I will always be a customer here.

  Abdul Khan
8 years ago
I been going to this store for a while, I have gotten used to old faces that have worked there for a while. David and Chris are extremely helpful. They will try to help you as much as possible. Chris especially deserves a promotion as he is the always in good happy mood.There have been cases where i have run into the rude employees but you have to make sure that you let them know that they are rude. If you don't they will continue to be like they are.Overall a good place to buy car parts.

  John Russell
7 years ago
Horrible phone service puts you on hold for 1 person ahead of me for 20 minutes and forgets about you. You call on another line they answer and you tell them you were on hold for 20 minutes and they say sorry and admit they forgot about you and ask you to hold again. Not getting my business.. I understand you can be busy but jesus christ.. you really gonna put someone on hold after wasting 20 minutes of their time on hold. All I needed to know was if they had assorted nuts and rivets this time. Small purchase loss now big purchase loss later

  Melvin Walker Jr
5 years ago
Went for dead battery, they offered to try to charge it...went back 2 he's later, picked it up as was told it was charged... . Got home, no charge. Went back & was told it wasn't charged prior, so wasted 2-3 hours plus mileage due to bad info. Still had to buy new battery with no discount offered for their error.

  Koko Lei
3 years ago
Employees were so helpful. I went in to get oil and check engine light check. Employee figured out that me gas cover wasn t on all the way which solved me issue. Prices are reasonable as well.

  jimmie givens
4 years ago
On this particular visit immediate help was available (not always the case). The employee directed me to correct location for my product. Assistance was also given in making the final selection.

  Jay Pearson
8 years ago
I just called to purchase a $300 part, the manager was rude as hell. I suspect that, because he does NOT own the store and his check is guaranteed, he does not care if his rude attitude costs the store sales, or repeat business. Oh well...they will never see another dime of my money!

  Fanny Gomez
5 days ago
Poor customer service

  Nedu Nonny P
8 years ago
This is about the Poorest of Autozone location around here. Staffing the most Rude and stupid Workers. You can NEVER call to check on something and actually get a decent staff who can talk to You professionally or with knowledge. Either they Just hang up before they speak or they just pick up say "Thank You for calling Autozone" and then You're on automatic hold forever, when You call back same thing. Then if You make the mistake Of going to the store, Its like a nightmare, their staffs don't even care, they just do whatever they feel like, with no interest in helping You with whatever You went there for. I don't even know if they have a Manager, when I asked for a Manager, She was worse than the other employees, I won't even go there anymore. I Would rate 0 Stars if I could.

  Ehren VanWart
3 years ago
Great customer service. I don't know his name but CSR #76 was very nice and knowledgeable. I've had bad experiences with other auto parts stores but he was nice, fast, and helpful. Thx

  Jice Zimmerman
3 years ago
This store is off the cl chain, and they are awesome. They help you, they are courteous, and they make sure that you are all right before you leave.

  Renita Terrell
2 years ago
Too blown to comment! Woosah woootfsah Aite so I ordered my part the day before yesterday and they talking about they don t see my number or nothing and I am sitting here with the receipts.

  Cesar Funk
7 years ago
Customer Service is poor; management lacks human relation skills.- Employees are rude- Negative attitude toward work- Supervisor and manager lack customer service skillsI will buy my car parts from another location

  Di Reds
4 years ago
Great service from short Hispanic dude. I will get his name next time. Sorry but I loved your service and patience.

  Chris Reese
5 years ago
This place seems to be very unorganized and had a problem being able to understand my online order. Beware when you go in you've been warned.

  Miguel Galvez
7 years ago
bad customer service, i'll never buy a thing on this location, i prefer advance auto parts stores now, or if you want go to the autozone that is on landover md, their service is better

  MARILYN FELIX
5 years ago
Really helpful sales reps. They make.sure you have the proper fit for.your car, They try to save.you money.

  Brandy Hawkes
5 years ago
The employees there are always helpful and friendly. I appreciate the time that they take to help me.