Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jason Konschak
a week ago
Someone needs to have a talk with Ronald about customer service and how he speaks to customers. Extremely disrespectful towards an elderly couple while I was there and proceeded to ignore me as he got into it with them. Do better

  Tavia Tate
5 months ago
I hope this email finds you well. I am writing to bring to your attention an unpleasant incident that occurred today at the AutoZone located on 30th Street. I went to the store with the intention of purchasing cleaner for the interior of my car, along with tire cleaner in preparation for the upcoming weekend. However, what should have been a routine shopping experience turned into a distressing incident of racial profiling.Upon entering the store, I noticed three Caucasian employees standing at the front desk, seemingly idle and not attending to any customers. As I proceeded through the store, I couldn't help but notice two of the employees constantly hovering around me, while the third employee remained at the back of the store. This unwarranted attention made me increasingly uncomfortable and uneasy.Feeling compelled to address the situation, I approached the employees and asked if they truly believed I would engage in any form of theft. Despite my verbal questioning, the unwarranted surveillance continued as I moved to another area of the store. It was evident that I was being unfairly singled out solely based on my race.Frustrated and humiliated by this experience, I promptly gathered all the items I had intended to purchase and placed them on the front cashier's desk before leaving the store. I cannot express how deeply insulted I felt by being subjected to racial profiling in such a blatant manner. This incident should not have occurred, and it is imperative that action is taken to prevent instances like this from happening to other individuals.I understand that mistakes can happen and that people may act based on past experiences. However, it is important to emphasize that racial profiling is not only unjust, but it also perpetuates stereotypes and discrimination. Such practices have no place in our society and must be actively discouraged.I kindly request that you address this matter within your organization. It is my hope that steps will be taken to educate and train employees regarding cultural sensitivity, equality, and the importance of treating all customers fairly and respectfully, regardless of their race or ethnicity. Furthermore, I encourage you to implement policies that promote diversity and inclusion within your establishment, ensuring that all customers feel valued and comfortable during their interactions with your staff.Thank you for your attention to this matter. I trust that you will handle it promptly and appropriately. I hope that my experience can serve as a catalyst for positive change, leading to a more inclusive and equitable shopping environment at AutoZone.Yours sincerely,TT

  Jo Toe
2 years ago
I went to advanced auto in laplata today was graciously greeted by ms. Johnson. Mr. Moises took care of me at the register I was looking for a starter for a Ford Explorer which they had in stock so I didn t have to go anywhere else!!! Mr. Moises was so kind and polite and helpful. I will definitely be making advanced autos in laplata my go to store solely for the great customer service!!!!!

  Mike P.
7 months ago
This location was Great!!! Wayne answered all my questions and helped me find everything I needed to get back on the road.Good service isn't always hard to find.Thank you Wayne.

  Shawn Gutrick
a year ago
I don't have a "go to" when it comes to auto parts stores. I want to be treated as though my safety and satisfaction with what's being explained and or sold to me is top billing at that moment. While I am more than satisfied with the service, availability, and prices with advanced auto, I refuse to disrespect the two other auto parts stores that I frequent as well. That being said, I would like show homage to advance auto as well as the two other auto parts stores for always sharing my car woes with positive results on each and every visit. Keep us all moving. Thanks

  Vincent Lanzo
2 years ago
The customer service here is amazing. My car was having battery issues and I stopped by the store right before they closed down for the night. The employees were great and helped me out immediately by testing out the serviceability of my battery, and ultimately, replacing it for me. I will definitely be returning here for any of my automotive needs due to the customer service alone. Great service!

  Jim France
a year ago
I wonder if people wonder why I give so many five-star recommendations.I really appreciate these businesses across America that do so much for our peopleI feel like a lot of these businesses people just don't appreciate what we have in America that is help to make America so great...!!!Like the fast foods restaurantsI think we should have the ability to give a tip to these placesEspecially those who are richIf it wasn't for places like McDonald's and Wendy'sThe rich would have to plowplantWeedHarvestCan or freezePackage and take to work...!!!They do none of these thingsjust walk up to the counterpay for itand walk out...And our full restaurants that give us a meal with the waiter or waitress..They do no workThe staff does it all...AndAnd we enjoy these wonderful facilities to eat it in...!!!!!

  John O'Hara JR
5 years ago
The Staff is helpful and cares about your needs but the last 4/5 times I've went they've had to order parts to get them for me because they were not in stock and that is why I rated them 3stars. One of the qualities of this particular place is if you go online on to their site and purchase stuff and do the pick up in store you can add some of the great coupons/discounts to the total and save an enormous amount of money and not too many others even do that. Kudos to them!

  Kayleen Edwards
a year ago
Extremely helpful salespeople. Not only did they order exactly what I needed for my truck they also put the windshield wipers on for me.

  Steve Good
a year ago
Needed a starter for my junk Chevy. Advanced had one half the price of NAPA. Likely not the same quality, but I would have put used motor oil in that garbage. The cheapest possible starter was what the doctor ordered, and Advanced delivered.

  James Lenox
9 months ago
Great selection for any parts you need for your car if they don't have it they will order I would highly recommend go with you need things for your vehicle

  Jay Higgs
5 years ago
what a great auto store. They always have everything I need. My alternator was going bad on the way down 301 so I pulled in and they had the actual alternator that goes to my truck. They let me borrow the tools to installed it and then they let me borrow their jump start box to start my truck and then I was on my way with a brand-new alternator. I would highly recommend this place anytime

  Katherine Young
a year ago
Had to get windshield Wipers. For my car and a nice gentleman, help me put them on my car its very nice to have someone help you I really appreciate his help

  Virdie Hawkins
2 years ago
I want to give it 5 stars but i will do 4 stars. The young man asked did i need help, i said yes, I need anti-freeze. He said go up front they can help you...i said okaaayy. (i was expecting him to help me because he said may i help you). He did come back, help me and ranged me up. Soooo 4 stars. i will revisit ...i need oil

  Terri Bly
6 years ago
Advance Auto Parts in La Plata, MD was amazing to us! My son needed two new batteries for his F-250 truck. Ms. Darlene and her team were very helpful and remained light-hearted throughout some confusion making the sale. Many thanks to them for getting my son back on the road again!!!! I would highly recommend them!

  Tashan Brown
2 years ago
The staff are amazing, not only did they search and locate the part needed they informed me of the ability of individual purchase do to only needing 1 of the item.

  Angela Robertson
3 years ago
Great service back at the commerical department. Im trying to rebuild my hubs and I think there is aftermarket parts involved ,that I couldn't figure out. The commercial guy let me bring in the hub and we spent at least 30 mins trying to figure out what a particular broken piece was. He was very helpful and intuitive and he narrowed it down and helped me figure out I was missing an essential component, AND helped me figure out where I could find a discontinued part. I will catch his name later when I pick up an axle oil seal. One of the smarter commerical parts guys I have met through Avdnce auto. Will be coming back!

  Tara F
4 years ago
Great customer service!April saw me carrying my child and instantly checked to see how she could help, found exactly what I was looking for, and installed it in no time at all!

  Chris Collins
10 months ago
Always great service - very knowledgeable.

  T&G videos
3 years ago
Great and helpful place besides one guy looked like he didn't wanna be there must of been a bad day

  Earl Burns
a year ago
Excellent Service very knowledgeable of parts needed and courteous as well

  Dissentersbedamned
5 years ago
Great selection of whatever you need for your car. I came in looking for windshield wiper blades and was offered help in placing them on my vehicle.

  David Sincere
2 years ago
The store always meets my needs the staff is very personable and friendly And extremely helpful.

  Marsha Lee
6 years ago
I go for all my Auto needs. The staff are very nice and patient. I know little about cars and they always help me and they offer military discounts.

  M B
a year ago
Nice people helped me find the parts I needed.

  tom claypool
3 years ago
24hr turnaround on ORDERED item for me very happy....AC works and it hot today ;0)

  Joe Ryan
2 years ago
Super helpful staff and they had what I needed.

  Mike Yorty
2 years ago
Always friendly & helpful & easy to find what I need.

  David Sincere
2 years ago
It's hard to believe with the Biden economy but the store is actually stocked up!

  James Andrews
3 years ago
The sales men are very friendly and helpful whenever I need it.