Carlos Auto Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mr. H
a year ago
Carlos s is a fantastic shop. They are honest and thorough. I had an issue with the steering wheel and they found the problem and then researched that Hyundai had a recall on the part. Bill wrote up a diagnostic report to give to Hyundai to ensure that it was covered!! Love it here.Services: General repairs & maintenance, Auto engine diagnostic, Oil changeServices: General repairs & maintenance, Auto engine diagnostic, Oil change

  Cal L
a year ago
I went to this place to get an alignment. A guy came up to me so rude asking me for a mask. What??????? who the heck is requiring mask at this point nobody. learn how to be professional with your business and be polite when you approach your customers that s how you get pay no customers no pay . You better learn that. I would never recommend this place to nobody Service: General repairs & maintenance

  Todd Robinson
a year ago
Stopped by as a possible new first time customer inquiring about a replacement engine for my truck. Two mechanics couldn t find the owner. Not a big deal it was lunchtime but later when I called and told Bill I stopped by and he wasn t available it seemed to start things off wrong. As if he was questioning if I really did stop by, even asking, today, what time. I informed him when.Anyway, long story short by the end of the conversation after trying to ask multiple questions at probably a hectic pace, which further upset Bill thus chastising me for not letting him talk. I m cool with everything that happened I just won t give business to someone who doesn t have patience with their clients who know little about their trade. Hence the reason for seeking professional help.I m a contractor and I ve never treated a potential client with the sarcastic and belittling behavior that Bill treated me with.I m very happy he showed his true colors before I had work done. Who knows maybe it was just bad communication on my part, but in my business you cut potential clients a lot of slack.I m sure a competitor will be glad to do the work.

  David Bollinger
6 years ago
Had my car serviced there yesterday. They recommended new tires, since the old ones where dry and inflexible. It made a great difference in the handling, especially in the rain. Also, they waived the labor for polishing the headlight lenses because of the inferior job done on them last March(lenses should stay clear 2-3 years). They really care about good service. Highly recommended.

  Robert Hall
2 years ago
We've been using this Kensington shop for our car repairs for over a decade. We've sent family and friends there as well. Run by the second generation this longtime Kensington business employs seasoned professional mechanics who know how to do the job right. Any misunderstandings have been quickly resolved. They are an asset to the community.Services: Steering & suspension repair, General repairs & maintenance

  Jose Rafael Granados G�chez
6 years ago
Great Job, there they listen the customers. The only shop that take the alignments job that others as NTB rejected.I saw how works there, and rocks.Very professionals, large reputation. I'm very satisfied with the work performed.

  Bruce Jackson
5 years ago
Fixed my oil leak in one day and had me back on the road. Very fair pricing and high quality service. I did not feel ripped off. They know how to run a business and treat there customers

  jessy napper
2 years ago
Carlos Auto Service is professional and their team has stellar customer service. Estimates are always accurate, turn around time is always swift, and the staff are always friendly and kind.Services: General repairs & maintenance, Wheel alignment, Oil changeServices: General repairs & maintenance, Wheel alignment, Oil change

  BillandKaren Fisher
7 months ago
We've washed good service. Here and at a saving over dealer invoices.

  Cathy Neff
9 years ago
our family has been using Carlos for years. Always very honest, even told me when a car wasn't worth fixing because the car's worth was less then the repair.Other places would have just done the repair.

  Carolyn Denny
2 years ago
Got a flat tire (drove over a small tool that stabbed a tire) driving right near them. They helped us get the van to their shop and fixed within 2 hours while we waited.

  Eva Polston
3 years ago
My family has been going to Carlos for decades. It's almost like they are part of the family. Excellent service and totally trustworthy.

  Edward Jones
a year ago
Always good service. We had over $1,000 dollars worth of needed work and we felt that the work was worth it.

  William
5 years ago
Carlos auto has been working on my car for the past 20+ years and they always do a great job of fixing anything that might have an issue and finding those things that soon will

  Edward Jin
6 years ago
Long time garage in Kensington. Good work amd reasonable prices. They were honest in what they can do and they stand by their word

  Dive Master
2 years ago
Great service and great shop. Bill and the crew are very professional honest and upfront.

  Julia Mathis
6 years ago
Carlos is the only place where I never feel like I m getting ripped off, they work quickly and for extremely reasonable prices. Genuinely good place.

  Mike Mash Callahan
7 years ago
Been going here for years.Always friendly mechanics with a smile.There is no better Mechanic to pick in the beltway area.

  The Risk Engineer
4 years ago
I have been going there for over ten years. They offer great service.

  Fake Name
6 years ago
Great place, the manager & the mechanics are very knowledgeable, I'll recommend this place always!

  Joseph Del Sole
5 years ago
I've never found a more reasonable and reliable car shop.

  Katie Skinner
3 years ago
Have gone here for over ten years. Fair pricing and honest people.

  John Ticehurst
2 years ago
40 years of trusted, expert maintenance & repairs for, and advice about, my family's cars

  Michael Pray
4 years ago
They know what they are doing and do very good job

  Dina Lopez
6 years ago
Jim Yeager is the only one I will have to work on my car

  gloria velazquez
6 years ago
Great customer service.

  James Nelson
2 years ago
Nice place

  Natalia L.
a year ago
Excellent service and attention.Excelente servicio y atenci�n.