Don's Automotive Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Adam F.
6 months ago
Dons automotive has been great to my family and I. My mom and step-dad both have most their work done there. He's always been very honest to us, he never tries to add extra work on for us, and usually tries to find the most affordable route to fix what's wrong with the vehicle.Sometimes there is a wait to get your car in, but I have all my bigger mechanical work needed , that's not covered under my dealer warranty her,. It's worth the wait if your able to!Thanks everyone at Don's for keeping our cars safe and vehicles moving!

  Janelle James
8 months ago
I cannot say enough good things about Don's! We've had work done here several times over the years but recently brought our old truck in for quite a few items on the to-do list. Mike was awesome and helped us get everything set up, and Ron did great work on the truck. He was so thorough and meticulous -- a true professional who knows what he's doing. It's hard to find honest and trustworthy mechanics nowadays but these guys are the real deal. We wouldn't want to take our vehicles anywhere else!

  Holly Degen
4 months ago
We took our camper there to get worked on. The man said he could do the job but had to wait on parts. It's been a month since we heard from them. I've called to see what was up but I never get a return call. I wouldn't recommend these folks at all. Very poor customer service.

  Michael Lurz
4 months ago
The owners Mike and Scott are very professional and very reasonable with there prices, they get the job done and won't oversell you on things you don't need.

  Michael Valentino
a year ago
Don s Automotive is a great and trustworthy business that you don t have to worry about. The mechanics they have working there are very knowledgeable and professional. I ve been dealing with Don s for over 15 years!! I will always have my vehicles serviced or repaired with them. It s very difficult these days to find a reputable mechanic and I m very grateful to have this shop in the Jarrettsville community!!!Thanks, Mike ValentinoService: Auto maintenance

  Jeremy Swartz
3 months ago
Excellent work and great people to deal with Highly recommend.

  Jill Billings
4 years ago
This place is a joke. No customer service skills. Was told I wasn t able to bring 2 of my cars in for oil changes on the same day because that s not how they make their money. Brought one car in and was told it d be ready after lunch and I d get a call when it was done. Having previously serviced my car here, I knew they wouldn t call, so at 1:45 I called, and sure enough, my car was done! Came to pick it up and was ignored by 2 people in the office, until I finally got the lady s attention. Cost for oil change and rotate, $97.00!!! They put full synthetic in my car, which I didn t request, nor does my vehicle require. The guy there adjusted it to cost after I pointed it out to him, which still cost me $78 for oil change and rotate! I was in the automotive industry for 20 years. I cannot believe that a company with such horrible customer service and high prices is still in business. It s a shame cause I wanted to support a local business, but I will take my business elsewhere after this!

  William Filling
2 years ago
Motorcycle Inspection,notified me of what I would need to pass the inspection. I needed to get a rear brake switch, and one reflector was off of the bike. I had the reflector, they said if I picked up a brake switch they could help me with it.Very nice people, friendly service, pleasure to work with. Didn't even charge me for swapping out my brake switch.Service: General repairs & maintenance

  Kate Kuhn
6 years ago
I had body work done on my car after another person nailed my back panel with their car door. It had a nice size chip of paint taken out of it. Through State Farm, I had it repaired. When I went in for the estimate, they fully explained how they would have to repaint the whole side panel of my car because it was one piece that went all the way to the front of my car, requiring even the roof rack to be taken off. It took them only 3 days and my car came back beautifully repainted, washed, waxed and detailed inside and out. It looks brand new! I highly recommend that you take your car here for any work that you need done!

  Reyah H
5 years ago
My family has been going here for car repairs since we moved to Jarrettsville nearly 30 years ago. They do solid work, the prices are cheaper than a dealer, and they're honest in my opinion. They'll actually tell you that your break pads are fine and don't need replacing. Good luck having a dealer tell you that. When I lived in Owings Mills for a couple years and had to deal with repairs from a dealer, I missed Don's. I can't recommend them enough if you live in the area.

  Helen L
5 years ago
Always a Great experience we take our cars to Don s, they do such great work and always friendly! Never have a problem with them fixing anything on our SUV or Truck! I highly recommend Don s Automotive. Thanks again!

  Ludek Bradik
4 years ago
I bought tires from Tire Rack and they had Don's on their list of recommended installers.I was happy with my visit there and the employees made me feel welcome.I will come back.

  Melanie Buecker
7 years ago
My review comes from when we used Don's to fix the car that a deer hit. It was 14k dollars in repairs. Don's took the whole car apart and did a half ass job putting it back together. A year later I found 2 major parts that weren't put together right and as time is going by the head liner of my car is popping out everywhere... And I'm finding more and more issues... My husbands father's family used Don's for a long time but the quality and customer service has gone down hill. I haven't had anything good to say about them to anyone.

  Mary Mason
a year ago
We choose to do business with local establishments. The staff at Don's Automotive are professional, proficient, and do quality work!

  Aleksandra Blair
7 years ago
So, so rude! I called to see if its ok for my husband to drop off his car because his check engine light came on. The guy on the phone said "What do you want me to do, check the code or whatever?" I told him well if its possible, and fix the issue depending on what the problem is. Then while I was talking to him he hung up on me. I didn't even bother calling back.

  Sonja Evans
2 years ago
I was in an accidental and took my car there. They where fast , efficient and friendly. my car looked excellent after they got where done with it.Service: General repairs & maintenanceService: General repairs & maintenance

  Kenneth Burger
4 years ago
Did a fantastic job on my 2000 Ford pick up. I will be back. I would recommend Don's to anyone who needs auto service.

  Michael McMahon
9 years ago
Never had a bad experience in 25 years. Great people to do business with. A little slow is worst you'll have to worry about. Fair prices and reliable work.

  Amy Mason
a year ago
Very knowledgeable mechanics and their body shop does a great job too.

  Shane Reynolds
a year ago
I tried for a week to have a estimate to be done on my sons car when I called the gentleman that answered told me to call back tomorrow and schedule I called for 3 days no answer and left messages with no return call

  Victoria Hicks
6 years ago
Had my car fixed very quickly, professional, and great body work! The car looked better then when it was purchased!

  F Michael Fitzpatrick
4 years ago
They were honest on pricing, got me in same day, and the car runs great now.

  Robert Mullins
3 years ago
GREAT PEOPLE!!Best place around. Mike & Scott's team up there are truly good people who care.

  Ellen Exter
2 years ago
All the guys there are very helpful. Very nice place to take your car. Mary Ann is also very helpful

  John Blackburn
4 years ago
This place is an outright joke no customer service from the woman whatsoever and they do not call you back as promised guess I will be taking my business elsewhere. Save yourself the headache these people don't care.

  Kriss Novak
4 years ago
They do a great Job and i trust them..in business a long time.

  Scott Drega
a year ago
Mounted tires to aftermarket rims. Good experience.

  Mr Morris
7 years ago
Great people and quality work. Have been using them for over 10 years.

  Missing Reagan
6 years ago
Excellent service. Polite, knowledgeable, and fair prices to boot! Thank you.

  John Hollingshead
3 years ago
Friendly staff, honest pricing and great service.