Sears Appliance Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Yolanda C
2 weeks ago
As I type this review I'm currently trying to get through to a live person. I made a claim the end of February for my washing machine through my home warranty. They sent a repair person from Sears. He diagnosed the issue and ordered the part and rescheduled my repair. He came back on scheduled day but part was sent some place else. He reordered part and rescheduled again for the next Monday. Monday arrived. A different tech called and asked if I had the part. I told him yes. He said he needed to find someone to help him. Didn't hear from him anymore. I received a text and email saying my service is rescheduled to Friday without any explanation. I tried calling Sears and could not get a live person. Then Thursday I get an email and text saying my service is rescheduled for Monday April 1st. No one came or called. I check the tracking and it says 5:21am for April 1st. This was at 4pm when I was finally able to get on the website. Now at 8:58pm April 1st, I've been on hold waiting to speak to a live person for 30 mins. I'm so very peeved about all of this because I can't keep taking off work randomly because they keep rescheduling my service repair. This is insane!

  T Fisher
3 months ago
The technicians have all been very nice. My washer however continues to malfunction after one or two washes. They have changed parts to no avail. Trying to speak to a supervisor is like trying to speak to the Pope. The automated systems send you down a black hole and once you speak to a representative they appear to be reading from a script. They schedule appointments that at times no one shows up. They have been sending technicians out since August. Eleven successful appointments later and washer still doesn t work consistently. I have taken off from 8AM to 5PM 13 times. This is absolutely ridiculous. Having to pay monthly rate for warranty and take my clothes to the laundry or not be able to wash is exhausting. Between parts, mileage, and rate to pay the technician seems a better use of their resources would have been to purchase a new washer comparable to the brand I have. I am really questioning paying them every month. Signed a very tired and unhappy customer

  jodi woodruff
3 months ago
My technician called to let me know when he was coming. He arrived within the estimated time. He repaired my oven quickly and was very nice and professional. Nothing on the technician, but I wish Sears would give a better time window than 8am -5pm.

  Sydney Siegel
4 months ago
Worst service experience I have ever had.Window of service is 8am-5pm, the tracker to update when expected arrival just keeps pushing back the time so you don't get an accurate time.The first repairman came and charged us $120 to essentially take a hair dryer to a vent filled with ice, left, and the problem was not solved at all.We rescheduled only for the repairman NOT to show up within the 8am-5pm window. When I called customer service to be refunded since I wasted two days off and $120 they just kept transferring me to a new person.The last person I spoke to said they would put in a request for a refund. The next day I got an email saying service had been rescheduled. I thought I'd let someone come out so I could speak to someone in person about a refund. The repairman called and said he was an and would likely be charging us $400 so we said don't bother. I had to call and cancel and while on the phone the representative hung up. I received an email saying we would not get a refund because someone came out and diagnosis was performed. However, they didn t fix the issue and we still have no idea what is wrong with the appliance. Needless to say, I'm frustrated and cannot say how much I do NOT recommend this service.

  Andrea Hankins
3 months ago
The technician, Ahmaud was informative about my dryer. In addition, he gave me tips to increase life of my washer as well without prompting from homeowner. He explained what was wrong with my dryer before beginning the repair and did not mind explaining when I asked questions. Good representative for your company!

  Vicki Nolan
5 months ago
The service tech once arrived was exceptional. However, the service call center & professionalism of the techs need to be tweaked. Don t tell a Homeowner (HO) a supervisor will return your call in an he & the call is never made. Service calls should be within a 4 hr window & a personal phone call be made to the HO when an adjustment of time is needed & before they leave their current site to arrive to their next destination; unacceptable, It took three attempts before service was actually provided.Vicki NolanService: Washing machine repair

  Jesse F
5 months ago
He tried to shirk on doing the repair. I had to call and make three appointments. Twice he drove by my house and didn't call to see if I was home, but posted that he tried to call and no one was home. When he did finally arrive, he did the most minimal fix possible, without listening to my analysis of the problem. On the third visit, after I had to text him to track him down, he came and disassembled the unit and fixed the broken thermostat. During the repair he lied and told me that he cleaned out some dead roaches that had accumulated under the paneling. When he had to re-open the paneling to re-adjust the buttons, I saw the bugs there. Dude, why lie about it?

  Phillip Parker
5 months ago
The tech completed the repair and told me that it was good as new. I started a light load and cleaned up the items that were generated by the repair. During the wash cycle a leak developed at the bottom of the door. Before I could stop/turn it off, the door flew open and 80% of the water and clothes spilled onto the floor. I tried to telephone the tech and the call when to voice. When I contacted to help center they told me that the earliest date they had was 11/03/23.Service: Washing machine repair

  Liz Johnson
5 months ago
The person was extremely unknowledgeable. He complained that he couldn t help me because he couldn t find the model number. I was able to find it in 5 seconds. He then looked at the hood (didn t even touch anything) for 30 seconds, and told me it was going to be $950. Couldn t answer any technical questions or clearly explain the problem (which was ultimately just a greasy exhaust fan). Clearly had NO IDEA what he was doing.

  Bob Rives
4 months ago
Really bad. Quoted and outrageous price for repair, then tried to give us some kind of discount if we signed up for monthly payments to protect other appliances. Huge scam. I ll never call Sears for anything, ever again.

  James Madigan
4 months ago
Our tech today was on time, friendly, efficient and was able to fix our refrigerator same day. What a pleasure it was to have such a nice service experience. Thank you again JM. .

  Tyrone Hart
5 months ago
Mr Layman was an excellent really down to earth technician. He finished the repairs far before I expected. I would highly recommend him . Thanks again.(0 turn riding mower

  Jerry Lopez
5 months ago
Extremely professional and very understanding. Quite a Sears tech. The best ......to us .even though it took about 3 weeks to really get serviced......happy camper now..

  Lloyd Greenberg
3 months ago
The service technician was punctual (actually a little early) Extremely efficient and very nice. Problem solved. I would absolutely use Sears again for service

  Alexis Daye
3 months ago
The technician was very informative, explained the problem to me and answered all of my questions. He did an amazing job! I

  Emma Hungerford
3 months ago
Saifudin was very pleasant, personable and professional. He explain the diagnosis as he was performing the service on the refrigerator. He is a asset to your organization.

  Fredericka Hunt
4 months ago
Tech was on time, responsive to questions and very informative. Very curious, would have no problem with him being in my home.

  Carline Watson
5 months ago
Technician was knowledgeable and was able to diagnose the problem immediately. Repair was done very efficiently. Technician arrived on time.

  David Rafanan
5 months ago
Technician was Good BUT the time for me to get an appointment with the company takes SOOOOO LOOONNNGGG.It took almost a month!

  Gina Baylor
5 months ago
Technician arrived in the time quoted was efficient and courteous and explained the services provided.

  paula termini
5 months ago
Masihullah, the Technician was professional ,informative, discussed options and gave clear recommendations.He presented himself in a friendly manner.

  John Healy
5 months ago
Michael was terrific; knew immediately how to fix the problem; showed up on time; worked quickly. He makes A&E/Sears look good.Service: Stove & cooktop repairService: Stove & cooktop repair

  Faith Stern
5 months ago
Odaine H was on time, pleasant, efficient and knowledgeable. He is an asset to your company.

  Alexander Belinfante
5 months ago
Not satisfied with how late he arrived and the fact that he was unable to repair my refrigerator (although the reason for that was understandable).Service: Refrigerator/freezer repairService: Refrigerator/freezer repair

  Cowates Dixon
5 months ago
Malid has excellent customer service, repaired my washing machine, was in and out quickly.Service: Washing machine repairService: Washing machine repair

  Darrell Rogers
5 months ago
Prices and deductible are too high.Your technician was here for less than 10 Minutes, Do the math

  Beverly Hammond Mitchell
5 months ago
The Tech (Aaron B) was knowledgable, detailed and made great recommendations

  John Koskinen
5 months ago
The Sears repair man was on time, pleasant and professional and completed the work neatly and efficiently.Service: Dryer repairService: Dryer repair

  sabrina andrade
4 months ago
So nice so efficient lovely workers i love them they are thee best 100%

  Michele Williams-Summers
5 months ago
The technician Aaron was very knowledgeable, professional, and thorough.