Bass Pro Shops/Cabela’s Boating Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bruce
8 months ago
Bill ,who is an associate working in the hunting/ shooting department is very helpful, knowledgeable ,US Navy veteran gave me a lot of information on rifle scopes and other tips for shooting . I enjoyed talking with him. Bill took the time to help me with setting up my firearms for the best results. Thanks again Bill

  Pascal passon16
2 years ago
Really really slow service at the gun counter. Weirdly, the rest of the staff is very friendly. Unsure why, even when the text alert told me to come to the counter most of the staff behind milled lazily about. Probably don t care much about the individual customers money or satisfaction. It s a huge store after all.PS: once I got service the two guys helping me where actually really great. My picture shows the result of their handiwork. Just frustrating it took so long to get started when there weren t many customers. Perhaps the QR queue system doesn t properly alert staff. It said my name would be called but I never heard it.

  Julius Goros
2 months ago
Great location; super helpful folks. The boat service center is great; they are on top of it. Five-star service; if there is a problem, they will make it right.

  David Coburn
2 months ago
Great selection, great prices and friendly people!

  Ashley Zimmerman
a year ago
As a company, you all need to get rid of the Bluegreen vacation setup/ partnership.Do NOT sign up for any vacation from this company. I was hesitant to sign up because I was pregnant and due to the uncertainties of COVID and military obligations. I was told the company was very understanding of military families and allowed them 3x 1 year extensions without charge. When I called to extend, I was told that only one year extension was authorized and there was a fee. I explained what was I told regarding the military policy and, after speaking to a manger, the phone representative said they would allow us to extend one year without charge as a courtesy (I guess for being lied to) but that was not the normal policy. Honestly, as a company, just be straightforward and stop lying to people. The same lie was told to another military family we know.

  John Hauserman CFP (R)
3 years ago
I live about ten minutes from the Hanover, MD location. Honestly, i hadn't had good experiences over the years and stopped using them for service work. I recently heard they had some new staff and tried again and what a difference! Bruce and the staff were extremely helpful getting some warranty work pushed through-hard to believe it is the same place. They made the whole process easy and much faster than I expected.Thanks guys.

  Stephan Dowler
a month ago
I have never seen so many guns, boats, camo, etc.

  Michael Roberts
a year ago
This is Regina Roberts and I'm the one that uses the map help and the guy that helped me was above and beyond amazing and I wish I could have him every single time she was great and again it's Regina Roberts it is not Mike

  Roger Bickler
6 years ago
Dropped off my boat 2 weeks ago and was told 1-1.5 weeks. I realize it is mid summer prime boating season and they would be busy. I did not receive a call so I decided to check in with the service department. They have not even gotten my boat into the shop yet and are hoping for Tuesday or Wednesday. This is not the first time either. Both times have been warranty issues. Very frustrating when you spend good money on a boat and the support is horrible and the communication stinks.

  T B
7 years ago
Customer service is horrible.I spend thousands of dollars in bass pro yearly, and IBought 5 $5-$10 lures and used them for maybe a month. One of the treble hooks loss part of the hook and the others just didn't have the action I needed, so I tried to return them but did not have my receipt. I'm sure I used my bass pro card and knew they could look up the sale thru that but the manager refused to look it up stating " do you know how many of theses I sell and other places sell these same items , so how do I know you got them here". Wow!!!Thousands of dollars a year vs $25-$30 dollars in lures. And the store manager could not accommodate me in any way. I will buy all my boating supplies and products online from now on, at least if I have an issue they can track my sale, or even try to meet half way.Bad job bass pro, you really have gotten cocky and show that pleasing customers with issues is not on your radar, only selling them products and developing a "hey you bought it "" mentality.Great job running this loyal customer away!!!!!

  Jo�o P Brand�o
a year ago
Not enough people working the gun/rifle section so you end up waiting an hour to be seen on a weekday. Since in MD to purchase a hand gun it requires at least 2 trips. NOT WORTH IT.

  William Reynolds
6 years ago
DON'T BRING YOUR BOAT HERE!!!!! Unless you like to pay a lot of money for crappy service, being lied to and being ignored. Brought my boat in for a basic service and transducer replacement and was told about a week, but 3 weeks later the boat had not even been looked at. Then I was told that they would get on it that day or the next day for sure when i called. A week later they still had not even looked at it. Finally nearly a month after I brought it in I came in to pay a premium price for a service that was not even complete. I was told by the manager that the part would be ordered and that they would call me to bring the boat back to install the transducer. When I took the boat out on the water it died and I had to use a trolling motor battery to get back to the ramp because the charging system was not working. The manager of the Tracker maintenance center told me that even though my battery was dead they didn't see a reason to do a quick check of the charging system. Well anyway a couple weeks later I called back about my part and they had no idea what I was talking about and promised to order one or contact me with what to do. It has been another couple weeks and still no word. These guys have lost my business.

  700 South Catering
6 years ago
Giving one star since 0 stars isn't an option. Brought my boat in for basic maintenance. Was told a week for a carb clean and impeller. They sat on it for 5 weeks didn't do anything but claim to order parts they apparently stocked. (I bought the impeller from them when I picked the boat up) never received the phone calls they claimed to make. Wanted to replace the carb since their "ultrasonic" carb cleaner was broken and didn't know when it would be fixed. Long story short I fixed it myself in about an hour's which I should have done all along.....stay away....maybe if I purchased the boat there they would have took more initiative.

  J
5 years ago
There for my engagement. Largest bass Pro ever. I was in heaven

  Cory Buynak
7 years ago
Dropped my boat off for very minor work and was told 2-3 weeks. Well 1.5 months later it's finally ready and it's not covered under warranty when I was told from the beginning that it would be.I called and left messages to check on the status twice and never received a return call. They also don't answer the phone 90% of the time.There are so many boat repair shops in the area, please go somewhere else and save yourself the headache.

  Theresa Furrow
6 years ago
we had our tracker bass boat for 3 months when motor blew up. took it in for service and when we went back to pick it up the right side of the boat had been sideswiped with something. brand new boat and they want to "repair" it this is terrible and no follow up from the manager we had to reach out to him.

  Mr Abud
a year ago
The guy at the counter was not friendly at all, reluctant to answer my questions. Rude!

  Brigitte Martin
2 years ago
Always clean. Huge selection of hunting and fishing products. Staff is helpful.

  Kumeit Salman
4 years ago
The worst customer service. Will never recommend this shop to anyone. You won't be happy with them.

  R T
6 years ago
I love this store

  christmooney50
5 years ago
Great store they got some great guns and bows and great decoration.

  Heather
3 years ago
Love this place! There clean, professional,and one of the few places that have what I need.

  klk fishing
3 months ago
Very good

  Derek Eichelman
10 years ago
Great place to buy a boat, re-power, or just get service work done.

  Nicholas Wilkins
a year ago
Crazy store, good times

  JR Clark
5 years ago
Nice place, good selection

  Cannon Breen
7 months ago
Hunter valhalla

  Roger L Inlow
2 years ago
Love fishing and hunting

  Glenda j Monroy
11 months ago
Everything is beautiful I love itTodo es una belleza me encanta

  Nelly Ordinola
2 years ago
Excellent everything very niceExcelente todo muy bonito