Hancock Chevrolet

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brian Lineaweaver
4 days ago
Found vehicle on internet, contacted Hancock to get more information, received prompt reply. Drove over two hours on Saturday to test drive 2023 Traverse. We received friendly, courteous and fair treatment from Gary and Ryan. Straight talk , no pressure dealings. Left with car we wanted in less than two hours. Well worth the long drive from eastern PA. Love the car. We both said it was the easiest car purchase EVER ! Thanks.

  Danny Faith
3 months ago
I bought a new truck there in November 2023. Love the truck. Today I had a small issue with a dash light. (Not their fault ). I drove there, service tech and salesman met me. Service tech tried to work his magic but failed. After diagnostic it was a computer issue. They drove me home and 2 hours later it was fixed and delivered back to me. All this and I had NO appointment. Great experience!

  Greg V
6 months ago
Purchased a new 2023 Silverado from them today. The buying process was quick and simple. I saw they had a truck I wanted, contacted them on the phone, within 15 minutes I was given an out the door price, picked up the truck 2 days later with no surprises. No one tried to pedal magical undercarriage juice or a snake oil car wash that comes with a free scratch / dent repair contract. As far as a car buying experience goes it was as good as it can get! Thank You Hancock Chevrolet!

  Rodney McCarthy
3 months ago
We chose Hancock Chevrolet because of Gary Easton and Ryan Harper. They were really great to work with. Nothing pushy about it. Just down home type of service.

  Benjamin Richer
a year ago
A couple hours into a full day drive, I picked up a screw in one of my tires. I was passing through Hancock and pulled over to look for where I could get the tire patched. I called Hancock Chevrolet and they said they'd assign a service tech as quickly as possible and offered to help get my car to them if needed. I was able to get there on my own.I was there for less than an hour while they patched the tire and got me back on the road. No issues with the tire since! Everyone was friendly and efficient. They even let me stay in the showroom with my dog who was traveling with me.

  Kelly Barnhart
9 months ago
Beware of buying a vehicle from this dealership. Everyone comes off as friendly but their true colors eventually show. I bought a vehicle that ended up having problems. Some of the issues were fixed but the dash was not. This car was supposed to have been purchased from them new and traded in but in reality it had two owners. Seemed to be one story after another and instead of getting answers you were sent on wild goose chases and management in meetings they promised calls back that u never received. Not reliable people to deal with so be careful if u decide to purchase from them. I am stuck with a lemon and they don't seem to care even though they made promises to handle the situation. Hope if u do purchase your transition is a better one.

  Junior Sheroan
7 months ago
We broke down coming through hancock, we found hancock Chevrolet, called them up they got our truck in and started working on it quickly. They are a very friendly company they even gave us rides back and fourth to our hotel until they had our truck fixed!

  Joanne Umansky
9 months ago
Low pressure tire light went on enroute from Cleveland to Baltimore on brand new tires.We were directed to Hancock Chev. They couldn't have been nicer. Checked eveything and had us out in 40 min.,and a $15.00 fee. Thanks

  CLARENCE EDWARDS
2 years ago
Family owned and the customer based is treated just the same as family or friends - I dare you to find a lower labor rate that is actually a dealership !! genuinely concerned about customers worries and requests. pick up and drop off at no additional charge. i was pleasantly surprised at the home town feel at my first service ! i would recommend to anyone that asks, only down side is hours of operation- but again family oriented so I am sure this is why they are what they are

  Misty Plank
7 months ago
Service department is great Tyler kept me informed the whole process and Thanks to the mechanics my jeep is running smoothly again.

  Andy Lee
2 years ago
We had a check engine light come on as we were passing through on a long trip. We were in a motorhome and feeling kind of vulnerable since we didn't know anyone in the area. Even though he couldn't fit our RV in their building to work on it (an our RV is not a Chevrolet), Tyler connected his computer up and told us we didn't have anything to worry about. No charge for the diagnostic. Thanks to Douglas Chevrolet for helping us when they had nothing to gain.

  Steve Davison
4 years ago
Offer great deals. Our family, my parents, myself and our daughters, has dealt with Douglas for over 80 years. We have never had a problem that they wouldn t correct. We are currently driving four vehicles bought from this family owned business. Their staff is professional yet personal and provide quantity vehicles and service. I only wish they were still a Chrysler dealership.

  Nick
3 years ago
We were driving through Maryland and unexpectedly something popped in our engine. We were lucky enough to take the first exit we saw and ended up at Douglas Chevrolet with a few minutes until they closed. The guy there took a look and because they didn't have the exact part we needed, made a temporary fix and explained the issue. He didn't charge anything because it was so quick and he was very nice and respectful the whole time.

  Gregory D
4 years ago
My daughters Impala broke down on I68. AAA towed her car to Douglas Chevrolet. The service department treated our family as if we were lifelong customers even tho this was our first visit. The car was completely checked and fixed in a very short period of time. Professional, efficient, friendly service. Thanks Douglas Chevrolet!

  Anna H
3 years ago
Recently went here to have my oil changed. They offer oil change and tire rotation at a much lower price than their competition. Happy with my service. Will definitely be returning for future services.

  Debra Rhodes
5 years ago
Our transmission went out while traveling with a camper and kid and animals, and the guys at Douglas Chevrolet got us hooked up with a campground, got us a loaner car, and had the job finished earlier than they said. Very happy with the service.

  Carlie Bissler
4 years ago
Stopped into their service department this morning as I had run over a nail on 70. The technicians were awesome! Great customer service and fast, quality work. I'm so thankful for their ability to help on such short notice!

  Jen
2 years ago
My husband and I were traveling on I-70 in our Subaru when we realized that one of the shields underneath our car was missing the needed bolts for it to stay in place safely and we had to find a dealership fast!! We found Douglas Chevy in Hancock. When we arrived they were closing but they still had one mechanic there who helped us. He put in new bolts and never charged us for anything! We even asked multiple times what the bill would be. It was so nice to see how people are willing to help others instead of telling us to go somewhere else. If you need anything, even while traveling, Douglas Chevrolet is your place!! Thank you again to those who helped us. :)

  nick wallace
6 years ago
Overpriced, didn t fix all the break lines like they said they would, had to get the rest of the lines replaced but used a local shop who didn t charge an arm and a leg for it. Horrible will not recommend ever using a Chevy dealership for service unless it s under warranty and free.

  MELVIE Stotler
7 years ago
Bought a used car there. It was a beautiful car. Too bad they didn't bother too look it over before they put it up for resale. I will never buy another car from this dealer. I encourage you look elsewhere for your next car.

  Sam Smith
4 years ago
I have purchased my last two new Chevrolet Silverados from Douglas! You can t beat the family atmosphere! Great great people!

  JV Ayers
5 years ago
Friendly, courteous service from the whole team. The folks in the service/repair area are exemplary on taking care of your vehicle.

  Joshua Reed
a year ago
Great dealership! Deal at others and always end up coming here.

  Greg Ratke
3 years ago
This family dealership deserves 5 star rating for friendliness, no hassle sales and service. Highly recommended to me and I agree.

  Jim Mcculloch
2 years ago
Very very nice people to talk to and deal with. Highly recommend anyone to go there if they are looking for a vehicle.

  Kelly
a year ago
They took my concerns for my car issues seriously and fixed the issues as soon as they could.

  Ling-Chieh Wei
7 years ago
They checked our car's tire pressure for free. So nice and professional!

  Dawn Dingle
3 years ago
Very nice people.. bought most of our vehicles from them.

  Barbara Suffecool
a year ago
Great! 5 stars

  Dennis Sanders
5 years ago
Been dealing with them since 97.Treated better than family.