AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  kyle farrell
5 months ago
The older guy with glasses that works here is extremely rude & had a huge attitude with me from break. He also wouldn t let me measure to compare belts when I ve done it 3 separate times at the same store. I ll likely never come back to this store again.

  Joey Ross
a month ago
Customer service was amazing and the store always looks great and organized.

  Joey Ross
5 months ago
Earl did a great job installing my battery and making sure I didn't have any other issues.

  Nancy Hoffman
7 months ago
I have the deal of lifetime brakes for my car. I do a lot of traveling, my husband changes my brakes for me. However every time he takes my worn brakes to the auto zone in Hampstead the manager there always wants to give him a hard time about trading in the brakes. This last time my brakes were worn to the point of almost creating damage to another part that my brakes come in contact with. The manager there has made it to the point that my husband travels another 15 miles out of his way in order to not have to deal with this manager. I find this disturbing, I paid for the brakes. I expect the manager of the company that made this deal to honor it without making my husband or anyone else feel like they have to go to another store in order to get the respect that we all deserve.

  Joey Smith
5 months ago
Store looks amazing and everyone was very friendly. Would definitely come here again.

  Roseann Sykes
a year ago
I was at this store in Hampstead MD today and the customer service here is amazing. Not only did they got in a car battery I needed within 24 hours, they installed it for me as well. They made sure I got the best prices (packaging purchases for discounts) and as a female I often find some auto places to be rude and/or condescending. They were helpful, pleasant, kind and polite. My family will definitely be repeat customers - even if the drive is 20 minutes longer, they deserve the business and are worth the trip. Well done gentlemen, and thank you!

  Martha Mullerukkkisis
11 months ago
Michael H was very patient and friendly. My husband had lots of questions and had to look up many things. Very greatful for his help and knowledge.

  Jordan K
3 years ago
I purchased a wheel bearing hub from this location earlier this week. After installing the new bearing and taking my car for a test drive, I found out that the bearing I purchased was faulty. I also had a mechanic inspect the install and the part, and he agreed that the bearing was faulty and that I needed a new one.Being that I purchased the bearing only a few days ago, I called about the warranty to see if it would be honored and what was needed for said warranty to exchange the bearing. I was questioned on the phone about how the bearing was installed, which tools were used, and if I had used AutoZone s tools when replacing the bearing. It was quite rude and accusatory as if I didn t know what I was doing. The gentleman eventually said that I could exchange the bearing if I brought my receipt in.I brought the bearing in later that afternoon and was helped by a very nice younger gentleman. He was extremely friendly and helpful when trying to get everything sorted out. He did inspect the bearing I brought in and said he heard a clicking sound which definitely shouldn t be happening. While this gentleman was in the back looking for the new bearing, two older gentlemen walked over to question me and inspect the bearing. I m assuming one of these gentlemen was the manager and the other was an employee. Anyway, while the oldest gentleman was inspecting the part, he was accusatory and rude asking me how I replaced the bearing, which tools I used, what all had to be done to replace the bearing, etc. I told him I didn t know there would be a litmus test for trying to exchange a part using a valid warranty for an item I purchased only a few days ago. The other employee also questioned me and implied that I was wrong in needing a new bearing if the problem persisted even after having a mechanic look at it. The same gentleman also questioned me about what I did and what work was performed even asking me if I knew the torque specs for the work that was done. Both of these gentlemen said that the bearing I brought in for exchange looked fine and didn t make any noise completely contradicting what the younger employee said. The younger employee even reiterated what he said earlier regarding the noise he heard, but was told by the other gentlemen that they didn t hear anything. Luckily, the younger gentleman assisted me with the exchange at this point.Overall, I would not recommend this AutoZone location after my experience today. I didn t expect to have to pass a litmus test to honor a warranty on a faulty part that was purchased. The only reason that I did not rate my experience with one star is due to the customer service provided by the younger gentleman who was courteous and helpful.

  alan bookhultz
2 years ago
Horrible. They put my card through 3 times in a 6 minute period. For a total of $ 833.13 .I was told it didn't go through. But when I got cash out of atm. To pay for the part my account was 8 hundred plus dollars less than the day before. Went back they said no it did not go through. But when I went to my bank they printed out the paper showing each time it did. Then customer service tells me it will take 3 to 5 days for there banking department to get back to me. I thought I was living in the 1940s or something. I told them that was unacceptable. Wanted a managers phone number .they said no they can't do that . Would not recommend shopping online there or in store using bank card . You will be forever waiting on them to fix the problems they created and getting your money back into your bank account. Shop local auto parts store .or NAPA Auto Parts

  Joey Witt
2 years ago
Awful. James the manager is an egotistical know it all cranky bag. Watched him belittle his employees in front of me for simply disagreeing with him. I ve also seen him grab cokes from the soda machine a few times in my visits and I m pretty sure he doesn t pay for them. Upper management please look into.

  CJ
2 years ago
We have seven cars and one of them always needs something! Auto Zone is our go to place for when we need something quick! The staff is always very friendly and helpful. Prices are reasonable and we are there so often lately, I am greeted like an old friend when I come in.

  Jimmy Hamilton
2 years ago
Great bunch of guys. Very helpful. Especially Earl he goes out of his way to get you going on your way. Next time you need parts or just washer fluid check them out.

  Jake Six
5 years ago
I ve been coming here for awhile and spent a lot of money. I got a radiator hose from them not even 2 months ago, which when you buy it they say it has a warranty..Baha go in there today with my hose that clearly leaks and is already soft so it was a bad hose from the start. They say oh there s nothing we can do and can t even replace it?? Never going here again. Goodbye to my business and many others.

  Great Outdoors
3 years ago
The owner of this store is a crook! Wouldn't return my lifetime warranty part. Had to go out of town to another az. They had no problem processing. Buyer beware!!

  Jim Kuchta
5 years ago
These people are never helpful or nice they are always rude and do not even follow their own policies!!!!! Even had my receipt and old part to return in their box. They Do not care about you as a customer would rather talk among them selves then help. Seem like you inconveniencing them when you come in. Go across the street to Advance Auto Parts.

  Michael Rindos
4 years ago
The Hampstead location might have the absolute worst customer service amongst all their locations. I bought a $50 fuel filter from the Owingsmills location for my truck with the help of the sales associate using their part identification database. Turned out to be the wrong filter. I tried to return the part at the Hampstead location with receipt. Who ever was working insisted that the filter had been used due to a smell of diesel and would absolutely not take the part back. The filter had not even come close to diesel fuel. I personally smelled like diesel because I had just removed the OEM one from my truck. He then went on to blame me.I will never step foot inside of that store again.

  Skitzo
4 years ago
Very clean store and the employees are extremely helpful & didn t mind my constant questions and looking up prices on several different parts. A+

  Troy Hummon
6 years ago
Great location, very clean bright organized store. Helpful staff, but I've had to get a few parts at other auto parts store

  Hommie May
8 months ago
I needed the whole distributor They had it in stock.

  Todd Summers
2 years ago
Guy took the time to get my VIN number to ensure the right parts for my Korean made Hyundai

  Jay Redifer
4 years ago
Cody was above and beyond what any other store has done for me. Made sure I had the right parts before I left . Had to do a lot of research to figure out what actually worked. 10 out of 10 will shop again

  Kyle R
2 years ago
Very knowledgeable and helpful staff. Have what I needed in stock, even changed my battery for me.

  George Phillips
a year ago
fantastic service! even better staff!

  Jennifer Christian
8 months ago
Helpful staff and a sharp looking store. Everyone asked if they could help me!

  Ronnie Carter
6 years ago
Favorite parts store ,always have want I need. Plus great prices and quality,

  Matthew Jenkins
3 years ago
Great staff, gentlemen greeted me at the door. Well stocked as well.

  Eric Wheeler
5 years ago
They had the car remote case I needed in stock. Advanced would have ordered it.

  David Hurlock
4 years ago
Great service had what I needed at a great price

  Dennis Wojciechowski
7 years ago
The people were helpful and had the parts i needed

  Helen Schultze
10 months ago
Service was very good