Truck Enterprises Hagerstown, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jose E Macias
2 weeks ago
I really recommend this place,customer service very helpful and professional they go beyond to make sure you get your parts and be satisfied, thank you guysI almost forgot, this place is very convenient,next to Hwy 81 and huge parking

  Dexter Scott
6 months ago
Great people and they worked me in and found and fixed my issues in record time! Big thanks to everyone involved at Truck Enterprise

  Stephen Spata
a year ago
Chase is the best salesman I have ever seen, and I have met a lot! Him and Keith (sales manager) went out of their way to help me buy my 2019 Kenworth and even let me know that the truck came down in price EVEN THOUGH I was willing to buy it at the price it was advertised! Nobody could ask for a better deal, thanks again guys!

  Gill
6 months ago
This place not good for volvo trucks. They kept my truck for 2 weeks just to replace my ecm, overpriced for parts and labor. They charged me 200$ to test my batteries. And gave me a quote to change 2 batteries for 696$. They charged me 4300$ just to replace ecm module.

  Mladen Milovanovic
4 years ago
I came for PM service and CEL(low scr perf) that I had before, when I am idling it pop up and it disappear after regen or driving. Charged 2144$ for DEF heating valve or wire(10 days to repair). When I took the truck out I had 3 more codes, VGT, 6th injector and thermostat. Cause was broken valve(damaged piston too). I took truck to another repair shop 2 miles from them. They were doing my overhauling and total repairs were 28000$. Also they found that my oil in transmission were not changed at this dealership. Check this dealership on truckers report forum for more info

  Sig Stuko
6 years ago
Great customer service great place to fix your truck nice drivers lounge new clean showers recomend this place for anyone will stop again if needed

  Dalena Mason
7 months ago
Husbands Volvo Semi ended up with a high voltage issue, his company said to find a volvo dealership quick. We got here and they were able to squeeze us in. They have a lounge for you to hang in while waiting, free showers, laundry room, vending machines. Our fur babies were also aloud to hang out with us.

  Black Horse Freight
a year ago
Our driver had to stop with derate message after 9pm. Front desk person, Kevin asked detailed questions about what was done prior and found disconnected manifold hose. TA mechanic didn t put it back. He cleared the codes and put the hose back right away and saved our load, money and time. Ones again, thank you very much! God bless you!

  Justin Manchester
8 months ago
Got a cracked windshield for weeks and I felt the anxiety of the impending doom of being under the eye and boot of the DOT. Had a 34 to complete out of Fredericksburg VA. I was sent by my company to the manassas va truck enterprises. Long story short they didn t work out. Feel free to read my less than flattering review of that service shop on their google reviews page.Anyway, I rerouted to this location in Hagerstown and it was such a pleasant experience. Everyone was kind and, as someone who is somewhat OCD (diagnosed) I must say their drivers lounge and other amenities is meticulously clean and stocked. There is also a shower and a laundry room.I d say the only downside to this place is no sleeping overnight on the lot. But I was able to drop my empty trailer on the lot and bobtail to the Loves a mile away.

  Jacky Chavre
2 years ago
First time been there can t complain about nothing shower for drivers laundry section plus a waiting home fresh in clean

  nick maiorana
5 months ago
Very productive & professional staff. Highly recommended this place.

  Antony Zagorodniy
a year ago
I had an ecm problem. Kevin and the mechanic did a really great job on my truck. They were very outgoing and stayed past their shifts just so we could get the truck on the road. And went as far as giving us the most reasonable price that any shop could do.I would definitely recommend these gentlemen.

  Allen Lindov
3 months ago
Good place to repair, buy truck, or get parts for Kenworth.

  Kelley Burnett
2 years ago
Twice our tractor has been repaired at this shop and both times the service was 5 star all the way. Every employee we encountered either on the phone or in person was professional, courteous and up front. Sometimes the wait time on hold is lengthy but that s what happens when a shop is 5 star. You guys rock.

  Harley Pinell
2 years ago
This is my second time here in 60 days. First there was a starter, a coolant leak two days ago. From the moment I entered the territory until I left no more than four people in line. They also fixed my air conditioner in 2020, which the mechanics at my company were unable to fix. After a year, it is still working fine. I wish they had more places all over the country so that I don't even have to look at TA, Petro or Loves

  Laura Whitten
a year ago
If you are looking for a quick repair, don't stop here. They have so much work that it takes days to get your truck even looked at. It's a beautiful facility with laundry room, showers, driver's lounge.

  Francisco Soto
2 months ago
Good Costumer Service good people

  Nasrullah Mansoor
a year ago
Mike from Sales and Mike from service are awesome .

  Kevin Eckhoff
4 years ago
Had PM done on new 680. First come first serve. That was 8 hrs. Ridiculous. Then the bill... $552 !! Are you nuts?! My last one for this truck was $394! That was at a dealer. Next one sure won't be here!!!Response: Actual times according to E Log. Arrived at 1042 and checked in within a few minutes. I stayed on site the whole time and was at the desk when the tech pulled the truck around. No time wasted. I left immediately after the tech cleared an engine code that was generated during the service. (It happens on these new ones) That was 1857. That is 8 hrs 15 mins. I don't know where you come up with your times, but they are incorrect. I certainly was not informed about it being second shift until it could get in. And I get what first come, first serve means and it is what it is. If I was told about the second shift deal, I may or may not have changed my mind about doing it some other time. It's not the biggest complaint. That was the sticker shock! And no, you won't justify that to me. There is some emotion in my review, sure. But most of all the facts.

  Lynn Chapman
8 years ago
Rebuilt our rear end on our Kw and got it put under warranty. We broke down wed week before Thanksgiving they had it ready to go the next Wed costing us a little over $300. We were real happy with time it took and service. Kept us informed all the way through. I would recommend this place. Top that off decent hotel next door.

  Mike
a year ago
2 star mostly because they gave us a tow company they work with to tow our truck to them and they store our trailer till the truck was fixed. When driver came to pick up the trailer one of his brand new 8ft tarps was stolen and the trap securing the tarps was loose. When driver asked the owner of the tow company how did this happened on a secure lot and only 1 tarp was stolen and he had 4 of them on the trailer owner was rude, start yelling at my driver and said to him he us not going to replace our f....ing tarp. And this is the company Kenworth gave us cause they use them all the time and no issuse. Well that wasn't the case, this guys stole expenses tarp from our trailer and defenatly have comunication issuse. If KW reffers someone please make sure they provide a good service and don't still from your costumers.

  Jeffrey Bornstine
5 years ago
Great place, a real class act by design. Took a long time to get in, but it was a holiday weekend and a long line. Sean from service was awesome. The office manager was a bit of a gutless punk when he said there wasn't any coffee. Great hospitality, but Sean walked me past the office punk straight to the staff Keurig which requests donations. No free coffee or drinks even for staff!? Classy, real classy.

  Thomas McDonald
4 years ago
Overpriced oil change(like way over what you can get it done for) and was told I had a light out and then asked if I wanted it fixed. I told them specifically that if it would be charged on an hourly rate that I would fix it myself. Got the bill and wouldn't you know...light was charged as a seperate job and billed for a half hour. $80 to put a light in! I wont go back.

  Lee Chavero
a year ago
They are not very good at answering the phones at the parts department your better off going inside. Iv called multiple times but no one ever answers.

  Kenrick Hinds
a year ago
To have your semi truck get the best care doesn t always mean the Invoice will be through the roof I only fix my Kenworth T680 at Truck Enterprise of Hagerstown. I appreciate the Quality of work, professionalism, On time service and honesty that have allowed me to have Truck Enterprise of Hagerstown to be my service provider.

  Challengers Transportation
3 years ago
Trucking Enterprises is the best! I really love the EXCELLENT customer service that all the staff provides. You can feel the genuineness and care they demonstrate to their customers. Thank you for making our first truck purchase go smoothly. THANK YOU SO MUCH TO WES, TIM, KIM AND SANDRA!

  Spencer Roye
7 years ago
Would like to thank Chris one of the service writers for being very professional and accertive for getting me in the shop in timely manner. He's a type guy that really empathizes and understands how much your equipments means to you. Also, Dan a hell of a tech that they had working on my truck. For taking as much pride in his job as you would yours. You can tell how tedious he is, insuring you quality and trustworthy work ethics to make sure you don't have to keep coming back for same repairs. The both of them made sure to communicate any concerns. Wish they had gotten me ready for the bill though (lol), but whenever electrical work is done it can be a little pricey. And with me just having work done at Richmond TCI a few days prior for same issue thought I could have gotten a little help on bill. Especially when I already got billed and was told problem fixed.

  Mary Jones
5 years ago
great service reps they understand the problem that I had with my truck and they let me know how things were going with my truck when I called to check they help me to understand how much time it would take to get my truck fixed even though it took a month to fix cause I was in an accident and had to go to the body shop for repairs I thank them so much for their hard work to get me back up and running and if I need any more work done to my truck I will definitely come back to this place keep up the good work wish that other dealerships would be like this one they can really be a role model for other dealerships thanks again for your service and hard work

  Logex Transportation LLC
7 years ago
This place is Rip off. I towed my truck there to change belts and a/c compressor got billed $1500 for fan belts and ac belt also charged me about 300$ for test i did tell them do not test it but they did it any way i got charged for that i asked for refund they tefused it also they tell u good parts not working u need to change so my advise just find another place

  hquetel quetel
a year ago
Great staff and techs . Fair prices for the repairs . Done right the first time. Need I say more?