Hagerstown Ford Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tim Walker
2 months ago
Excellent work very professional fixed my problem with in 15 minutes I was very impressed with there services

  Xavier Gonzalez Rivera
3 months ago
Terrible service!!! Will try to milk you for your money. 0 out of 5 stars!

  HOLLY WILLS
9 months ago
Do not use their service dept for anything. You cannot get a person on the line to talk to. They text message everything. They do not have loaner cars to give out even though your vehicle is under warranty. They let your vehicle sit for days before they can even look at it. The service advisor was very rude, argumentative and condescending. If I would have known how horrible they were I would have never had my truck towed there. They wanted to charge me $170 for a diagnostic fee even though the vehicle was still under the powertrain warranty. I know it was powertrain because the transmission went out on it. I ended up having my truck towed to another ford dealership. Just because we didn't buy the truck there they wanted to make excuses on why the transmission wouldn't be covered. We bought from a non ford dealership in Maryland and it was one they do not get along with because Hagerstown Ford doesn't like to honor warranties that has nothing to do with why the transmission went out. If I could give a zero star I would have. Never again!!

  Tommy Hansberger
a year ago
Do not under any circumstance buy vehicle from them, have it serviced by them, or expect a loaner car under warranty service. I don t have another vehicle to drive. I don t have another vehicle to drive but yet they want me to just leave my truck with them overnight or for however, long while they maybe diagnose what s wrong with it. This place is a joke. If I could give them zero stars I would.

  Jason Collins
2 years ago
There mechanic worked on my truck for almost 5 months multiple tows. Over 4500 bucks and I had to have a third party come get my truck. The 3rd party fix my truck for 1800.00 bucks. Runs amazing. Beware of high technical work. If I could give a zero star I would.Services: Exhaust, Auto engine diagnosticServices: Exhaust, Auto engine diagnostic

  Anthony Keilholtz
10 months ago
I enjoy every time im in there. The service was great and the staff is very knowledgeable in the quick lane!!!!Services: Air & cabin filter replacement, Painting, Auto brake repair, Tire rotations, Auto maintenance, Auto brake replacementServices: Air & cabin filter replacement, Painting, Auto brake repair, Tire rotations, Auto maintenance, Auto brake replacement

  stan pietrzyk
a year ago
Very unprofessional: didn't return calls. Service manger was argumentative, defensive and denied facts. Do NOT recommend taking your vehicle for any type repairs there. ZERO stars!

  Brenda Mills
2 years ago
Very friendly customer service and the price was feasible.

  Emily Heacox
a year ago
I was stuck out of state, they made room in their schedule for me to make it home safely! Thank you for the great and fast service!!

  Marco
4 years ago
I know that mechanics have a bad reputation , especially dealerships. I have had bad experiences as well as good, so I like to give everyone a fair shake before giving my opinion. I will say that I'm not going to go back for service again after my last experience. I purchased a set of tires and they were trouble right from the start. They were noisy and rough and I went back several times to try to get it corrected. I thought they weren't balanced, so I had my wife take it back and they tried to charge her even though I had gotten the tires there and they offer lifetime rotation. Anyway, after that they said it wasn't the tires , it was my car. I'd have to get some front end work, hundreds of dollars worth. I should have pushed them to fix it there but I just lived with it and did rotation myself next time. Well I went back after 10k miles for another rotation/balance and they reiterated my front end work was the cause. Well, I went to an independent shop for rotation the next time because it was cheap, they were close and had an appt. I went back to the dealer for next rotation/balance at 20k. They guy took me outside and said he couldn't balance the tires because they're worn all the way down. He said a couple of then were falling apart. I said these have 20k miles on them they shouldn't be falling apart. He agreed. Then I told him that I bought them from them and they installed them. That's when he got quiet. He started looking things up and consulting with others and I knew they were going to try to get out of it. Well sure enough - I couldn't prove that I'd rotated the tires every 6k so guess what? I'm screwed. I did rotation on my own once when I did my brakes, and I went somewhere else for the one before that, but I couldn't prove it. The guy is trying to tell me that it might not have worn so badly if I had done the rotation. Hah, really? 20k miles and the tires are falling apart, even though I'd done rotations. I don't care if I had never done a rotation in 20,000 miles, they should not be completely worn out in that amount of miles. I'm not a young and inexperienced kid like the guy that was talking to me , so it was insulting. I've owned quite a few vehicles and I have had to do this many times. I used to help my dad when I was growing up as I have been very meticulous with my service intervals including my tire rotation. I've seen many people go way over the recommended tire rotation limits. I've seen people really go over the limit and I've never seen tires fall apart after 20,000 miles, rotation or not. And these were rotated 3x in that 20k interval. For them to blame that is wrong and for them to try to tell me that it's my front end is infuriating. Btw, I went to a local shop for one of the rotations and I just went to a tire place to get an estimate on tires and neither found an issue with my front end. That's right, I've taken my business elsewhere. I wouldn't have written this down unless I really felt strongly about it. Everything I'm saying is true, so beware.

  Chris DeHoyos
3 years ago
Dropped off a vehicle the night before and it was ready to go by 9:15 the next morning! The staff was all very friendly and helpful.

  Charles Keller
a year ago
Great service from Allen in the Service department. Great job fixing the defroster problem.Service: Electrical repairService: Electrical repair

  John M
4 years ago
Honest employees. Couldn't have asked for more professional service.

  Sevana Lake
a year ago
Always friendly with prompt help.

  Jesse Perry
a year ago
Professional fair and easy to work with

  Stephanie High
a year ago
Won't answer the phone.

  Nancy Guessford
4 years ago
That is the worst place I ever got a car from

  Grace Fisher
4 years ago
Service techs are rude

  Zandria Lansdowne
4 years ago
Good

  BROTHER ART MUSIC & INSPIRATION Arturo J. Castro
5 years ago
Great service

  Michael Gizzy Messick
3 years ago
Nice people

  Laura Lynnie Harris
4 years ago
Fast service