AAA Glen Burnie Car Care Insurance Travel Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Andrew Blair
5 months ago
I made an appointment here and got all 4 of my tires replaced on my 2019 Jeep Grand Cherokee here, including balancing and alignment. I Also got an oil change while I was at it.. I'm a AAA member so I got some discounts.. good ones!My first time here so I was hoping for the best.The service manager kept me informed of everthing the technician doing every step of the way, and their time management was spot on! ...I felt like this was my spot... They do good work.My experience was a very positive one. I will most certainly be a regular here. Highly recommended!

  Daniel Thompson
2 months ago
I recently signed up for AAA when my car broke down on the interstate. The service center that took my call, helped me get a tow and kept me updated on the status and location of the tow truck before it came to me. Since I was in an unsafe area on the highway, they made my pick-up a priority.I dropped my car off on Sunday and the next day, Glen called me with a full diagnostic report on my car. Not only did he provide me with the details of what was wrong with my car, he also gave me recommendations for services I might want to look into for the future.AAA was incredibly helpful and I felt like I was being taken care of instead of taken advantage of, like I have felt many other times. I plan to continue bringing my business to AAA.

  Daryl Jones
3 months ago
Great customer service. My vehicle was towed there via AAA and the tow truck driver was timely, courteous and efficient. My vehicle now is at AAA for the repair.

  Leslie Barner
11 months ago
I've experienced very poor services at this location, on more than one occasion. I had 2 of my vehicles towed there via AAA tow service who recommended them. and Both times, They were unable to assist at All. They kept saying there is nothing they can do, but once my vehicles were towed to other mechanics, I was taken care of with Promptness. Mr Gary got really nasty with my husband, and refused to do just the simple work of replacing the battery to begin with. I will NOT take anything to them again, regardless of the discount offered via AAA, which is why I went there at first...Very dissatisfied with Non service and rude customer service.

  Ms. Ree
a year ago
If you don't have AAA membership I highly recommend it. I like this location. My premier membership gives me access to great discounts on fluid and other services for my vehicle. I would also recommend calling ahead and setting an appointment. They have a courtesy shuttle available as well.Their membership gives you access to great discounts at other stores like Pearl Vision, Payless, Hertz, Penske, NAPA, and many more. They have a large selection of maps and travel books available for free to members or a fee for nonmembers.I wouldn't recommend their DIP program. They seemed very disorganized. You also have to basically stand and take the test because there is no testing area. I passed so it's all good, but I wouldn't take it here again.

  Larraine Lage
8 months ago
Overpriced and gave me COVID. Got towed there for a flat tire with the promise of a AAA discount. The tire was full price (discount was $3) and still $170. The woman doing membership at the front desk was clearly very sick and gross with no mask on while coughing and sneezing everywhere and not even trying to cover her mouth. 5 days later now I'm COVID positive and missing work and losing even more money

  Josh Nevid
9 months ago
This place is a joke. Walked in for customer service and got the exact opposite. Glen was no help at all gave us the run around. Instead of finding a solution I felt as though he didn't want to do his job because it was an hour before closing. I would rather sit on hold with Comcast and deal with their customer service.

  CAROLYN RIMER
a year ago
I took my 1993 Dodge Stealth to this location for an oil change. I did not have any problems with my vehicle prior to this appointment. After waiting almost 2 hours I was informed that they could not change the oil because my oil plug was stripped. I filed a complaint with management and AAA corporate and they claimed it was stripped before they put it on the lift. I've had this vehicle for 30 years and I've never had a problem. There was no oil leak or stripped plug before they touched my car. They have refused to take care of or work with me. Do not take your car to this location for any reason. They are very dishonest.

  Lisa Johnson
3 months ago
I was immediately greeted & serviced . The young lady that helped me was very professional & nice !

  J B
10 months ago
Last service I had done here was mount and balance two tires. It took about 3 hours on a wait, and I dont mean they were busy and I waited some time before my vehicle went in. I waited about 3 hours in the waiting room with my vehicle on the lift being worked on for two tires. When they were done the balance wasnt right, no way I was taking it back for another 3 hour wait.

  Tywana Reid
a year ago
I thought about how to start this review and tbh I just have to say it. About a month ago I was given a car that needed work done to it. I haven t drove a car in 8 months. I called this location because it was close to the house. I m a single mom and was out of work asking every one for help. Well I struggled on my own but not completely. This location at Glen Burnie has a guy in the auto shop name Gary. Gary is beyond a beautiful soul and my guardian angle. He work with me far as getting things done on the car that was most important he didn t lie to me or with hold info that could Potentially be dangerous. I know it was times he heard my voice crack of sadness but I did my best to be strong because of Gary he even calls to literally check in on you to make sure you okay and to let you know that your car is doing well also. It s so much I really want to say about this guy I m truly grateful happy that I m able to take my daughter to school and look for a new job. Thank you Gary and may you have many blessings. Thank you for being a friend a man of god and understanding me and listening. this is forever my first stop to anything that need to be done behind that wheel. Also my daughter said thank you Gary AAA is lucky to have that man he is truly a blessing to my family.

  Keith Butler
11 months ago
Very knowledgeable and helpful staff! They have set pricing for auto care (repair) with NAPA parts, no price gouging! I also signed up for a membership, which comes with amazing benefits. I'm very happy with my experience.

  Micha Moses
8 months ago
Would give I 0 stars if I could. One of the worst experiences I have had at a car repair facility. Was sold a new battery but it was the alternator. Will never have my car towed by aaa here again.

  Diana Wright
a year ago
The Glen Burnie store isn't the closest to me but it is definitely the most customer-focused, helpful, efficient and clean AAA facility. Well worth the extra 10 minute drive! Nicole greeted me as I entered, went to her terminal and filled my request within 5 or 6 minutes -- including doing all of the paperwork to transfer dollars to British Pounds for an upcoming trip. The next day, she called and said my currency was in! WOW. I've waited up to a week at banks - and there's no fee if you change a large amount. This isn't my first visit and won't be my last. I highly recommend this team!

  LADEE WALL KING
5 months ago
If there was a way to give 0 that s what they would get my mother was towed there and after sitting for 8 hours was told she could not get service until Monday mean while all other cars came in and got service right away I could go on but I won t please if you are African American don t bother these people are openly racist I can not believe that in 2023 that grown adult males are still like this something has to be done this is unacceptable

  Linda Swenson
2 months ago
Renewing through the local AAA avoided all the "stuff" the Customer service number tried to sell me.

  Lexie Rosso
2 years ago
I ve been bringing my 03 Saturn here since they took over the old Saturn dealership and always have a good experience. Gary got me an appointment for my rear brakes and a steering column issue during a busy time of the year which I absolutely appreciate. The job was done quickly over a holiday weekend and done well for what I considered a more than reasonable price for both jobs. Especially considering how hard tracking down parts can be in general for a vehicle no longer produced. After my regular mechanic closed during covid AAA at this location has been a lifesaver for someone driving an older model like me. I wrench my own vehicle when I can but when the job is too big I always come here to get it done well.Services: General repairs & maintenance, Brakes

  Sharla Keeney
6 months ago
Not cool. Price changed from $358.00 to $701.00 in a 10-minute Uber ride to pick up the vehicle.

  Jennifer Grismore
2 years ago
We brought in our Jeep to get it registered and titled in MD. The entire team was helpful and friendly as they guided us through the process. Gary was a superstar! Thanks again Gary! We are glad that we chose AAA Glen Burnie Travel Center. They treated us like family. Highly recommend them!

  Wizard Missile
2 months ago
Got AAA TO SAVE MONEY NOT WASTE AN INSANE ANOUNT OF MY TIME. GUESS WHAT THEY DID??

  Candace L.
a year ago
Went here to get my international driver's permit. Everyone I dealt with was supremely helpful and friendly. I was in and out in maybe 20 minutes and even the pic they took of me for the permit isn't monstrous. About 12 bucks for the pic, 20 for the app fee. No complaints.

  Dave Keeler
2 years ago
Great experience with Demetrius! They were able to fit me in without an appointment. Thought I was going to be without my van for several days but Demetrius came through for me and I was able to pick up my van several hours after I dropped it off. Can ask for anything better than that. Thanks again! My new tire store.Service: TiresService: Tires

  James McLean
a year ago
Used this AAA location last Fall for passport photos and Intl drivers license for a Rickshaw Run trip to India in Jan. Very knowledgeable staff and convenient set up. Was in and out for both inside 40 mins even with a slight wait.

  cas Nesmith
2 years ago
Had a flat tire and had an amazing experience dealing with AAA. They towed my vehicle to the shop within 40 minutes and did a phenomenal job fixing my tire. However, Gary in particular was the highlight. He was friendly, respectful, bubbly, knowledgeable and super personable. I would honestly return just for his customer service.Service: TiresService: Tires

  Paul Parravicini
5 months ago
Mobile service linked to AAA sucks. The technician was rude and had a bad attitude.

  Eric Birkin
a year ago
I thought that this being a large, AAA affiliated shop would mean they would take their work somewhat seriously. Boy was I wrong In January my timing belt snapped, they did a very minimal job fixing it, leaving a bunch of damaged parts behind in the engine bay and still charging me an arm and a leg for a fix that lasted about two months.My car then broke down again due to carbon buildup in the engine, it needed to be flushed. I had it towed back to this same shop in the middle of the night. Took them nearly a week to get to it, then when they finally did they completely botched the engine flush. They didn t follow the steps properly, skipping the step where they were supposed to let it idle for a little while before draining, replacing fluids, and giving it back to me. So it broke down with the SAME issue about 6 minutes into trying to drive it home. I called and they were rude and belligerent about it, clearly not believing it was their fault until I brought the car right back and asked them to look over it.They were at least very apologetic when they realized just how badly they had messed up, and proceeded to fix it properly.But by this point the damage to their shop s and their organization s reputation in my eyes was permanent. I no longer labor under the delusion that there is ANYTHING special about AAA s service, and will not be renewing my 20-year membership. They ll leverage their reputation to charge you more for lower quality work than your average independent mechanic (after this all happened I took my car in to someone else to check it out, they were absolutely mortified at AAA s shoddy work). I also haven t seen an ACTUAL AAA tow truck in years, now it s all third party towing companies that are very loosely affiliated with AAA and could have ANY random towing equipment of ANY quality. And in my experience have also largely been rude and in a huge rush to be done with you.And I will absolutely NEVER bring a car back to this particular shop. They practice the exact same dishonest, predatory tactics as many other smaller shops. Nobody cares if the job is done right. They re just looking to do the ABSOLUTE BARE MINIMUM and try to find a way to justify squeezing the ABSOLUTE MAXIMUM amount of money from you for it. It s genuinely disgusting.And my experience is not standalone. I ve relied on this shop a variety of times over the years and always kind of felt like they were a little dishonest about what they were charging me for, but this latest experience was shockingly bad enough to wake me up.CUSTOMERS BE WARNED, DO NOT COME HERE

  Denis Schanberger
2 years ago
I have called them several times in the past for various help with my AAA Account or travel. Each time the worker that handled my call or visit was very professional, friendly, and helpful. They have been very upbeat and knowledgeable. It is a pleasant atmosphere at all times.

  Michael McBride
5 months ago
International Driver's License. In and out. GREAT service. Reasonable price.

  S
2 years ago
Our van was towed here after getting a flat on the bw parkway. To replace the tire they provided an estimate of nearly $400 including $100 for labor. I have never seen a shop charge for labor to change literally a single tire. They also did not even have the tire available and it would have been several days to get it. We had it towed to a tire shop across the street and they got us a new tire for $72. Truly absurd experience here.

  Paul Herman
a year ago
Alexandra helped me get a rental car (off-site) at the San Francisco Airport that saved me 50% less than the best price I found on my own. Off-site (only two miles away) from the airport AND they ll pick me up AAA is who I will call first, every time!Karen Goldman