Criswell Alfa Romeo Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Matthew Lallo
a year ago
I have been taking my Alfa 4C to Criswell since it was delivered new. They have a high degree of knowledge and skill with these unique cars, and have been the only ones who touch it, from its PDI in 2014 to its 60,000 mile (!) service.They have always done meticulous work for me. This recent visit was no exception. The car needed a careful alignment, and a mystery buzz/rattle pinpointed and fixed. The car was returned to me perfect. The alignment is dead on the numbers, with before and after readouts provided. And they expertly tracked down the rattle and eliminated it. This was the only dealer I have ever trusted with an open-ended type of troubleshooting request like this, and wow did they crush it.Yes, their prices are higher than you may find elsewhere, but in this case you get what you pay for, and I for one find the peace of mind and trust in their work well worth it for such a special car.

  Zach LaScola
2 years ago
Mickey Mouse operation that consistently fails to meet the level of customer service expected of a luxury car brand. Difficult to reach a service rep via telephone, almost impossible to schedule a servicing at a reasonable time, wholly overpriced for even the simplest services (even for a luxury brand), and, in less important matters, they always have an excuse as to why they can't give me my complimentary car wash.The straw that broke the camel's back, however, occurred this morning. I made an appointment over a month in advance to get my car serviced and receive a loaner car due to the time requirements of the repairs. I make my way to the dealership at 8am on a workday after having shifted multiple obligations at work, driving through 40 minutes of DC traffic in the process, only to find out that they have no loaner cars. They knew in advance of my appointment that they had no loaner cars for the day. Did I receive a phone call? Of course not. They don't have the common courtesy to give me a phone call, shoot me a text, send me an email, tweet it, or whatever. They only tell me this as I am standing at their service desk handing them my keys. Apparently, I was next on their list to call, though. So, kudos on that.Get your car serviced elsewhere. I know I will.Services: Air & cabin filter replacement, General repairs & maintenance, Auto engine diagnostic, Wheel alignment, Oil change

  Asimsimma
a year ago
Fantastic service! Vrej and his manager were super professional, maintained communication, promptly contacted me when they discovered an additional issue, and completed the service timely. Great all around. If you need to service your car, just ask for Vrej!Services: Tire rotations, Auto maintenance, Oil changeServices: Tire rotations, Auto maintenance, Oil change

  BP23
2 years ago
I have tried to call for two days several times throughout the day and resorted to online form just to try to schedule a service appt! Still no reponse. It should not be this difficult. Supposed to be an upscale brand, complete turn off.Service: General repairs & maintenanceService: General repairs & maintenance