Karz Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Molly McCook
3 months ago
Bought a Jeep from here, they were very sneaky about all the issues the jeep had. Our fault for not checking the car out more, but the expensive Jeep they sold me was basically a scam. More issues than you could imagine. Told us lies about its background and shape it was in.

  Christina Orner
8 months ago
I bought a Dodge Caravan from them, on one hand their salesmen Rob is a great guy and very kind but the owner Keith is a tyrant. He is very hard to deal with, doesn t return phone calls, and just seems to all the way around be someone you don t wanna deal with. My cars radio was not working when I purchased it, it was not told to me before the purchase. Rob offered to replace it free of charge, which is 1 plus. But Keith is sneaky. My transmission was messed up and needed new tort converters, which ended in a total transmission replacement. Thank god I had bought a car warranty, with Kars Inc your given a 30 day warranty through them but Keith refused to fix anything out of his own pocket and made me go through my car warranty and took his good old time fixing my car. I had to rent a car for 16 days which cost me 700 dollars. If you re going to buy a car bring a mechanic along with you because they sell cars the way they are and don t seem to care their condition. They aren t very trust worthy and seem to be full of it. Getting a car from Kars Inc caused me a lot of aggravation and driving an hour one way a few times. If you purchase a car you can file a complaint through the MVA if he doesn t comply with what the standards of a car dealership is suppose to be.

  Kevin Harrison
9 months ago
Absolutely the worse place to buy a car. They treat you so good until you leave the lot, then they treat you like a nobody when you come back to get work done on the car. I had my car for 2 months and blew the head gaskets, water pump and the mechanic said that they caulked bolts into my water pump. The salesman and mechanic at Kars are very shady people and I wouldn t trust them at all. They sell LEMONS.

  Heather B
a year ago
********buyers beware********Bought a car here. I want to say thank you to Robert the salesmen. He was awesome an very patient.Update...After 4 months I'd like to say to make sure you have your mechanic look at the car before you buy it. My oil plug was stripped when I took it for an oil change. My rotors were rusted an making noise after a month. I had to buy new wiper after a month. An the best thing is my glove box keeps falling out.Update I had to put another 700 into a car I've only had for 5 months. I wouldn't recommend this place at all!*****buyers beware********

  Todd Hahn
5 years ago
I recently bought a Dodge Ram fro Karz and I am very happy with my purchase. Even when there was an issue with one of the windows they worked with me to get it resolved quickly and I can't be happier with their service. My salesman Chuck was awesome to work with - very knowledgable and no pressure. It was the most enjoyable car buying experience I have ever had. I will definitely visit them in the future when I'm in the market for another vehicle.

  Phillip Lloyd
5 years ago
Chuck is awesome. Highest level of integrity you will see in a salesman. This is certainly not just your standard dealer. Despite not being able to make ends meet on a deal, I would still recommend anyone to stop in who is in search of a quality used car. Even if you don't walk out with a vehicle, you will without a doubt walk out with restored faith in used car dealers.

  Christina Dana
5 years ago
This was my first time purchasing a car on my own without a co signer. My mother got a car from here and recommended. Chuck was an amazing help. I bought a 2009 Acura. It is very clean, well taken care of, and everything was up to par. I had an amazing time buying a car with him and I would recommend anyone to come here if you want friendly service. I was treated with the upmost respect. I am glad I had came here instead of some other places I had seen. :)

  Antoinette Griffin
6 years ago
I found this business after countless frustrations in dealing with several others. I went in already feeling defeated, but I pulled on the lot and was treated in such an awesome and refreshing manner. His name is Chuck!! He didn t push a sale or try to throw me into any vehicle. He listened attentively to my wants and needs and really helped ease my anxiety of purchasing a new vehicle. In the end, I was able to purchase a car to fit my needs, to my liking and completely satisfied. Even after the purchase, I had a question about a feature and I went back to the dealer and was helped by both Chuck and Scott! I d recommend any and everyone to Carz Inc. I also had the pleasure of meeting the owner Kay, and I expressed my gratitude. My experience with this establishment has been a breath of fresh air.

  Sean Steighner
7 years ago
Previously I have been screwed over by used car dealers. I had been looking on Craigslist and local dealers. The search was disappointing, when I saw Karz Inc. on google, I decided to do some looking there because their reviews were fantastic. The reviewers did not lie. During the research phase, Chuck the sales rep did not pressure me, or hound me with an abundance of emails or calls. He listened to my previous experience with used cars, and responded to each one with a comforting answer. He made sure that I was comfortable every step of the way. He knew how big this was for me. I originally went in to look at a Nissan and end up buying a Ford Escape with AWD, I am so happy with my purchase, my next will definitely be with Karz Inc. Chuck made me a believer in their service. Their motto "You can drive on our reputation" really holds a lot of weight. They stand behind their sales and service. If you are looking for a car and feel like that maybe your dream of driving something that you are happy with and can afford is not manageable you need to talk to Chuck. I am writing this post 3 weeks into my purchase, and I have no complaints. If you are not looking to buy a car and just need service, take a trip to Karz Inc. their mechanic will be straight up with you and not mark you up like most major repair places, my wife usually gets her service from a major place, and the mechanic gave us some great answers and was honest with us without trying to rake us over the coals.

  Stacey Compher
4 years ago
Finally getting around to leaving a review about a car we have bought about a month ago! Chuck was so personable and helpful! Talking to him in just one day, i have felt like i have known him for years. Very honest with us, and just an over all great experience when we were having a stressful time. Thank you so much, Chuck!!! Beep beep!!

  Brittany Streit
7 years ago
I would highly recommend taking a look at KARZ INC. when in the market for a quality used vehicle !!! Chuck was AWESOME to deal with and truly made buying a vehicle a pleasant experience. No pressure sales was finally a relief !!! He listened to our needs and ensured satisfaction with our new purchase. By the way, financing with a great interest rate was a plus too. We love our new truck, Thanks to KARZ INC !

  john lowry
5 years ago
I have purchased three cars from the folks at Karz inc. and have only the highest praise for them. I recommend them to my friends without reservation, giving them my highest confidence and trust. It is a joy to be able to support a local business that offers great cars and trucks, terrific service, and then see the owners coaching our kids, supporting their church and helping in our community.

  Zeke Scott
6 years ago
Chuck is a really great sales rep. Honest and genuine guy. My transmission and motor needed work and they stepped up and took care of it. I really recommend Kars Inc for your next vehicle ..

  Michelle Topper
3 years ago
I have now purchased 2 vehicles with Chuck and Kars inc. Chuck is the best. First vehicle was for my husband second was for my teen daughter. Great experience and both family members love their vehicles!!! Thanks Chuck!!!!

  Crystal Ewing
5 years ago
This is our 6th vehicle from this dealership, always friendly, knowledgeable, and competitive. Chuck was outstanding to work with and truly is what all salesmen should be. Thanks for everything!!! Anyone shopping should make this their first stop and it will be your last!!

  Paul Vella
3 years ago
I had a very frustrating experience with Karz Inc. Chuck is nice enough and very friendly but that is where the positive experience ends. He sold me a 2008 Chevy Colorado. My experience after taking this truck home has been a complete nightmare. When looking at the truck I was fed lines about how the house mechanic goes above and beyond and how there were thousands of vehicles on the auction lot and this truck is the only vehicle that day that passed the owners standards and blah blah blah. Now I know used car people are going to say stuff like this to make the sale but I also believe that you should be able to trust that when you spend over 10 grand on something, that it isn t going to break less than two months later to the tune of 1,000 dollars. The mechanic DID NOT go above and beyond. The mechanic did the bare minimum to pass MD inspection knowing full well that the transmission oil cooler line was rusted out and on the verge of break and that two of the steering tire rods needed to be replaced. These are both things that a competent mechanic (or ethical) would have taken care of while inspecting the vehicle. So that is a matter of ethics. They did offer to fix it but asked for a 3 week wait. I m sorry, I don t have three weeks to wait with an unsafe vehicle. So I was forced to take it to another shop that took care of it overnight. Also Speaking of ethics, they sold me a bogus warranty that (guess what) didn t cover any of the repairs. I asked Karz to do the right thing and at least cover the cost of the bogus warranty and they agreed to cover a small PORTION of the warranty. This half measure is an embarrassment and is definitely not enough to buy my silence. This is a matter of ethical business practice and if I were you, I would think twice before getting a vehicle from this place!Adding some edits because apparently I have to defend my position on this.1. I am not disputing your standard warranty. I understand the terms of that and made no mention of it. 2 You got me there. I don't have a law degree to understand the terms of that contract fully. I am just trying to warn people that is doesn't cover much. 3. And this is an important one if you want to talk about half truths. Chuck told me there was a 3 week wait for repairs. So I made other plans. It doesn't matter that he came back later to offer a next day service because I had made plans based on the info he gave me. 4. Okay 66% is a 66% measure. Either way I do not feel taken care of.At the end of the day you sold me a truck that you knew wasn't good to go and you and your mechanic said it was. I was told "above and beyond" and it wasn't. That is the real ethical issueI hope this clarifies my position and it helps future customers avoid the mistakes I made with Karz.

  Nickole Stevens
6 years ago
This by far was an amazing place. Everyone went above and beyond to help ensure I drove away in a vehicle! Chuck was there every step of the way with me. This was a great experience for me. If your looking for a friendly, down to earth, caring place to have the best car buying experience, Karz inc. Is the place to go!!

  Amber sheffler
5 years ago
Chuck was amazing from the first time I called the dealership to me signing the paperwork to my new vehicle 3 days later. No pressure at all, just laid back and makes you feel like they've known you for years!

  LaTraya Waters
6 years ago
I just happened to end up at karz after going to carmax in Frederick and being disappointed. It was nothing but God that told me to go there. I've had a bad experience with used car lots and I wasnt sure what type of experience I would have, but it was awesome! I bought a 2008 Town and country for 8, 700 with only 78, 000 miles on it. Chuck was awesome and very understanding. I look forward to sending others there way.

  SwissCheeze
7 years ago
Just want to say that the staff here is fantastic. Not only did they hold the car we were looking at for far longer than they needed too. But they also were super supportive while we tried to get finance for our first major purchase. Provided us with everything we needed for the bank, gave us direct number to reach them at and were always checking in along the process. Even though the external financing fell through, they again... exceeded at giving us VERY good advice for a financial plan and were supportive no matter which desicion we made.I also wanted to highlight the expertise in the service center as they have, every-single-time, never forced us to make, or only given us the answer to a fix that makes them the most money. Willing to look at and diagnose multiple cars for my family always at a resonable price and always in the mood to help. Just wanted to say thank you Scott and crew for all the great mechanic proffesionalism. Thank you Kay and Chuck for your hospitality and un-needed, but much appreciated patience and kindness! I truly believe that this is what good customer experience is and that there is no wonder you guys have been here as long as you have. We love our Mazda 2!Thank you again,Aleena & Anthony

  Kayla Green
3 years ago
In love with my new Jeep from Karz. Chuck is such a nice guy. Not overbearing like most car salesmen. The process was fast and easy!

  Ashley Haferl
4 years ago
we would like to thank chuck at karz inc for making the process of buying a car very easy. we have tried a lot of places and are glad to have found such great service and we recommend chuck/karz Inc to anyone who wants the best service at buying a vehicle at a good price we are very thankful

  russell neff
6 years ago
We love our Dodge Van, they have been very kind and I am working with them to purchase my next truckOk, I got my f150 at Karz as planned, ran about 3 tanks thru it in the last couple months. They let me inspect the truck on the lift prior to purchase. I am a hands on guy, I am happy with my F150 and the previous dodge van. I HIGHLY reccomend Karz to my friends. If they dont have what you need, ask them to find it. Dont be a tight-wad, buy the warrenty.My next vehicle will have still another KARZ sticker on the back !

  Andrew Scherzberg
7 years ago
When in the market for new used car, and support small business in general, KARS INC. is the place!!! Fast, Friendly, Personalized service could not have been better, and would recommend them for any type of buyer, at any income level (financing aval.)!!! This review brought to you by a very satisfied, second-time Customer

  Heather Lardieri
7 years ago
Who's the best salesman ever CHUCK IS!!!!!!!! THIS PLACE IS GREAT all the staff is wonderful I highly recommend buying your next car from Karz.Inc. go on in Chuck will take care of ya...I promise......

  James Langley
5 years ago
I went in on 5/3/2018 to test drive a vehicle and 2 hours later I took it home with me! They were very fair on my trade in. Chuck is good people and YES I will honk the horn when I drive by! :)

  Jeri Lynch
4 years ago
We have bought 5 cars over the years from this dealership. We recommend you to all our friends! Friendly and reliable.

  Kris Helena
7 years ago
My experience there was AMAZINGVery friendly and made me feel like family. Made my first car purchase ever very memorable!!! THANK U CHUCK!!!!

  Dominic Howard
8 years ago
My mother recommended this place to me after her great experience here, So I came to buy my first car and they treated me so well and helped me out like they would really love to see me in this car, Best buying experience ever! Thank you!

  nathan holmes
3 years ago
Had a great experience with Chuck the Salesman at Karz when I bought my 2009 Ford F150.