Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Sara Rosales
a week ago
Always reliable always the best deal and best work I ve been in frederick 16 years- 4 cars through this family and never disappointed - I tell everyone to go to Stup s and I wouldn t go anywhere else
Melissa K
4 months ago
Wonderful workmanship and wonderful crew thank you so much for clear communication and fair prices. You all are the best around! Arthur is great, see him for body work; they know how to fix things!!!
sasha thompson
a month ago
Very friendly and informative. Prices are reasonable and service is excellent and fast. I highly recommend.
jody kiriakou
3 days ago
Will NEVER take my car there again!!!Joe the Service Manager Needs Serious Training in Customer Service.They Replaced the Power Steering Pump on my car and I had to go back because they did not perform the work correctly.I had to take my car to another shop that immediately resolved the problem by bleeding the air from the new power steering pump that Stups replaced.I was told by Joe to bring the car back in 3 to 4 days.(Seriously!) The shop that I took my car to that very day fixed the problem in 15 minutes.Stups and Joe have no interest in helping after they take your money.
Shaquita Marsellars
2 months ago
I love Stups!!! I have went here a few times and every time has been a great experience!
Denise Ciavolino
2 months ago
I'm very satisfied with their service and price very professional and job very well done and quickly
Lee Hansen
6 months ago
Purchased a used engine and transmission from here. Great people to work with. They had both engine and transmission shipped out fast and at a great price. Thank you for all your help!
Kevin Karam
4 months ago
Would never use this company again very hard to get a hold of anyone that cares about the company? Had to pay in full before the work was done and when I was done, they shorted me $900 worth of work that did not get done to my car that was paid for upfront.
Jack Calabrese
2 years ago
This used to be a very good shop with competitive prices but as of my last trip their I will not let these people touch my car again. I wanted them to install my tpms sensors and replace one of my rims and tires. I was charged to mount and balance 2 tires even though they were not supposed to touch the old tire/rim. In addition they tried to keep my old tire and rim (and the tire was almost new) even though they were instructed to put it in the trunk. Along with that their installation cost for new tpms sensors was insanely high given that it did not include programing. Also they tried to tell me my car was misfiring when shifted from 3rd to 4th gear. I never had any problems with this which leads me to believe their mechanic did not know how to properly drive a manual transmission which could have damaged my car. In addition they messed with my fuse box even though they are not supposed to and threw the cover and fuse puller on the ground.Overall they are just lousy and unprofessional I would rather pay more for decent service. The only reason they get 2 stars is due to their good service in the past but I do not recommend this place to anyone. The picture is how they left my car after I paid them over $250. My fuse box was left open and all the parts were thrown on the floor.Service: General repairs & maintenance
Will Will
3 weeks ago
Good place to find used part for you vehicle
Chelsea Corris
7 months ago
James in parts was Amazing!! Found what I needed, and then had to find them somewhere else when I took too long to pay and place the order Pleasurable folks to work with.
Brandon Cooper
3 years ago
Great service and good pricing on parts to get you back up and running.
Chris Ladino
5 months ago
If it's less busy right now why doesn't someone answer the phone ?
David Anders
3 months ago
good service!! Great deals!!
Dario harriday
6 months ago
Very professional,they know there business. Great service
Yannick Dorn
5 years ago
Good establishment with above average customer service, but the website could use some maintenance. Would recommend, but make sure you call first.Here's the long version :The evening before, I was looking for the part I needed, but the search function was broken and would not load at all. So I decided to call the next morning.The phone was answered almost instantly and my question was answered quickly.The location is somewhat remote and require's pinpointing the driveway, but the parking lot had a lot of space thankfully.Signs are easy to follow. Upon entering the desk worker recognized my request from the phone call and looked up the part. Conveniently, they have a person who will go fetch the part from their yard if it's not located in their backroom. I asked if I could tag along to make sure it's the correct part I needed and they obliged my request. The person removed the part for me and took me back to the checkout. Checkout was fast and friendly and then I left. Finished my car maintenance by noon.Overall had a fluid interface with the store. Would recommend if you have a need for a used car part.
Kaleido Scope
2 years ago
Stup's is the best salvage yard! If you need to send a disabled car to salvage, they get it done!! The salvage team was professional, courteous, and easy to work with. They told me exactly what I needed to do. They scheduled the pickup without excuses. They stuck to their tow schedule! I really appreciated their professionalism and reliability.
Josh Kuykendall
4 years ago
Great parts yard, usually have what you need and if not they will get it. Cant beat the prices on used tires and best by far price on mounting and balancing. Staff has always been knowledgeable.
Carlos C
4 years ago
Was recommended from my mechanic at the lube center out Route 40 getting here was no problem following using the Google directions upon arrival first impression this place seems to have quite a selection, I also like the fact that this place is clean and organized unlike another place that is located near downtown. Overall experience staff was friendly and managed to help me find the part that I needed I would recommend this place to anybody looking for parts for their vehicle.
Eric Caudle
4 years ago
Whet in here looking for parts for my cavalier. needed front bumper skirt left fender headlights and left mirror for the door. All they had was the door mirror and the left front fender. Wanted $100. Their competitor in taneytown only wanted $50 for the same parts. the gentleman set there and tried to talk me into buying the parts. I responded I need all the parts not just half of them not interested thank you. They acted like complete jerks
Heather Happe
6 months ago
Great shop. Honest and friendly.
Aric Summers
3 years ago
They will give different prices depending on who they're talking to. I called there once before I am a black man and they told me one price that was really expensive and I also had a white girlfriend of mine to go there and they offered her the same part for damn near half the price....
Chris Kraft
10 months ago
Great place. Prices are competitive. Staff is nice and helpful.
Tina B
3 years ago
This is an amazing business. Price was great for having to pay out of pocket for body repairs. Kenny was very helpful. Would definitely recommend to friends.
David Connelly
a year ago
Exceptional service and they always get my parts on time with no issue. Great group there .
Robert Parks
8 years ago
I have never in my 17 years in the automotive industry delt with a more unprofessional group of people. I was referred by another junkyard because they showed they had what I needed in stock. The fist person I spoke with as soon as he answered the phone acted as of I was bothering him as soon as he answered. He claimed they didn't have the part and after I explained i was told they do and after 5 minutes of cussing he finally agreed they did in fact have it. Not a polite person to speak with at all. Then upon delivery the driver when to the wrong building. When the owner of that business was asked to pay for the part he didn't order obviously he refused. They called me and I explained i was in the building next door. So he called the driver on speaker which I could hear the entire conversation where the driver said, in the most offensive way possible, that he had already left and refused to go back. Even though he had just left less then 5 minutes prior. So the guy tells me it's too late now I can't get the part til next week! So I say ok.Monday I call back and he said they would get it out to me. No one shows. So I call back the next day and someone else tells me because they came once already to the wrong shop that I would have to come pick the part up myself!Needless to say I will never do business with these people ever again. I will also do my best to inform others what kind of business they run there.
Penny Knode-Dickensheets
4 years ago
Called to make an appt to have an inspection. They said bring it in Monda . 2 days later nothing had been done . I needed my vehicle back so said forget it and when I went to pick up my vehicle it was sitting in the exact same spot I had parked it 2 days before. When I called another place and made an appt they said I could bring it in and just wait . It would only take 1/2 hour at the most. Stups is useless. I do not reccomend taking a vehicle there
William Symionow
11 years ago
Great place to work with. I got multiple parts and they really helped me on the price. I felt like I paid a fair amount and the parts worked great. A bit of a drive fro mthe NoVa area (about 50 mins) but well worth it.
Vee dub
7 years ago
Horrible customer service from mgmt in the parts dept.,lady wouldn't even bother to look into parts that I needed because of an error on her part keying in wrong car all together and didn't want to be proven wrong by looking into it.Definitely recommend finding your parts from another salvage yard so your not wasting your time with individuals who only get off their ass to use the restroom if that!.from a consumer/customer standpoint,I give it 2 THUMBS DOWN!
Sandra Shifflett
2 years ago
My husband passed away in April of 2021 he had nothing but good to share about Stups. His car was actually in the shop at Stups when he passed. My eldest daughter was able to have the car released to her instead of me his (wife.) I was quite distraught over this and this was wrong.