Service Center - The Frederick Motor Company

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Janet LG
5 months ago
I recently bought a Subaru at another dealership as there were fee dealers in the area that had them on the lot when I was looking. I wish I could have done business here as when I spoke to a sales person, I think his name was Grant, was very informative and not the typical salesman type, he seemed genuinely very interested in giving helpful information and there were no salesman tactics that most places use. I received a recall on the car and since I live in Frederick I took it to Frederick Subaru and got excellent customer service. Curtis was extremely helpful in the service department. They were able to give me a loaner car for the day and took care of addressing the recall. I will definitely be bringing my car back here for future service issues. Thank you so much!

  Brandon Moffitt
5 months ago
Ken and his service team went beyond the extra mile to fix my 23 Maverick. They discovered that some previous warranty work I had done (at another service center) wasn't entirely to spec, and those problems needed to be corrected before they could work on the truck. Instead of telling me I was on my own, they took great care to document the issues, and worked internally to get the repairs approved and covered. I was not looking forward to navigating this on my own, so I'm very grateful and appreciative to the staff here. It was a tough situation, and they nailed it! I had my truck back and running like a top in less than 24 hours.

  A.Lisnichenko
6 months ago
This is the best service in the DMV area! I had to schedule my first service on a very short notice and while there were no spots available online, I was fitted into the schedule and got my car serviced in less than an hour. It was extremely helpful to have all my records (incl service contract) pulled up ahead of my arrival, so the car was taken into service literally the minute I got there and all the paperwork was ready! Everyone was very nice and friendly. I will definitely come back for all my future service needs.Services: General repairs & maintenance, Tire rotations, Oil change

  Dr. Leveque Levec
6 months ago
For over 2 years now, the Ford Motor Company Fast Lane services, have been exceptional in all my F250 needs. They have lived up to the name, fast lane. They do diligently while remaining always customer friendly and polite. I wish the main garage at Ford Motor Company was this good. But since this review is about the Fast Lane, I will stick to it - highly recommended!Service: Oil change

  Linda Roy
7 months ago
We moved to Florida five years ago, but still find Subaru Frederick Motor company to be the BEST service anywhere. Our 10 year old Outback had a transmission issue on our way to Bethany Beach, DE. . The dealer in Salisbury was the closest, but they could not guarantee the part because it was on back order. When I called Jim in the service department, he told us to drop it off Sunday night when we got back to our daughter s house in Frederick. By 3pm on Monday, he had the car ready to return to Florida on Tuesday.I have had many different cars in the 56 years I ve been driving, but never have I felt as much like part of the family as I do at Frederick Motor Company! They have been the best service department I have ever had the pleasure to work with.I ve always said a dealership is only as good as its service department - and these folks are the best!Thank you for taking such good care of us.Services: Transmission, Auto engine diagnostic, Transmission repair

  Barbara Willis
6 months ago
The service I received from the time I entered the front door until the time I received my vehicle was grate. I arrived at 12:55 and I walked out at 1:50. I will always bring my car to this location. I am especially grateful for the service I received from Dan (I hope I got his name right) he has a wonderful disposition and a great smile. Thanks to the whole team for the wonderful service I always receive!!

  Isaac Rodriguez
5 months ago
I ve always had a good experience with the service department. Estimates are accurate and not inflated. Estimated wait times and completion times are accurate as well. The service reps have mastered the art of communicating clearly and often.

  Shyang Tan
5 months ago
They are great. I got my Outback there in 2022. Recently I brought it in for lift gate issue., they fixed it by replacing the motor same afternoon without charge.

  Robin Rousseau
6 months ago
This company has excellent customer service. They diagnosed my Subaru accurately and fixed all of the issues in a timely and cost effective (other quotes were higher) manner. I would highly reccomend them for any type of repair, large or small, that your Subaru may need.Services: Auto A/C recharge, Auto engine diagnostic, Engine repairServices: Auto A/C recharge, Auto engine diagnostic, Engine repair

  Sheila
6 months ago
I have always received great customer service at this location. Saturdays are usually busy & a longer wait but not unbearable. A nice plus is the have new chairs that are more comfortable & this place is always clean too!Services: Air & cabin filter replacement, General repairs & maintenance, Tire rotations, Oil changeServices: Air & cabin filter replacement, General repairs & maintenance, Tire rotations, Oil change

  David Ennis
6 months ago
The scheduled appointment was estimated to take one hour. It took a little over an hour to complete all scheduled services. Since I was waiting at the dealership to while the work was performed, I was very pleased. The service tech even reminded me that I had service points to credit towards the appointment which helped to cut the bill in half.Service: Side view mirror repair

  MaryEllen LaMonica
5 months ago
Just moved here and brought my outback in for a recall. Jim and staff couldn t have been nicer or more accommodating. Price was fair and job was done quickly and professionally. Highly recommend.Service: Oil changeService: Oil change

  Angelene Kenny
6 months ago
Very friendly and prompt customer service. Bill Heffner was very easy to deal with. Got me a loaner since I had a couple of things done to my car. He is very reliable and constantly gave me progress on the service done. .Services: Electrical repair, Auto exhaust system repairServices: Electrical repair, Auto exhaust system repair

  Ryan Lutman
6 months ago
If I could give zero stars. I would. Picked up vehicle after warranty transmission repair to the pos 10 spd in an '18 Expedition. The issue persisted immediately. Took 6+ weekess for them to look at it again, then claimed over mileage for warranty. Also waiting on rear entertainment to be repaired after first repair unsuccessful. Been waiting 6 months "on parts". Ended up retrieving vehicle and selecting new dealership to service my vehicle.Timeliness of this service department absolutely abhorrent. I should note my business and I have been lifetime ford customers and used this dealership for as long as I remember. Not anymore.Services: Electrical repair, Transmission repair

  Pala Schrader
6 months ago
I came here because of an issue with my car and its new battery, bought from a different company. When arriving the issue had resolved itself, go figure! Curtis Skora, their Service Advisor, informed me of the cost to check out the cars issue. We discussed it and instead I was able to take advantage of needing an oil change and the mileage car maintenance due on the vehicle. Curtis informed me that if the issue came up while they had the car they would then do a deeper investigation. My sister picked me up and we continued with our plans. It wasn t long before I received a call from the dealership and my service was completed. The issues didn t arise and I got my car serviced! I was recommended for upcoming car care with timeframe and approximately the cost for repairs. I traveled home to Virginia and was very pleased with my experience Frederick Subaru of Maryland. Thank you Frederick Subaru and Curtis for taking the time discussing my car issues and costs with me and not performing any unnecessary services. If possible I will schedule future visits with your company.Services: Auto maintenance, Battery, Oil change

  Duane Poole
6 months ago
Stopped in for an oil change at their express service lane. The service writer told me an hour, maye 1.5. About 30 minutes later he called. Vehicle was done. Oil plug hasn't fallen out yet.Price was cheaper than where I currently go. If they keep that level of expediency, they will keep a customer.

  Chris Rowe
5 months ago
Customer service was great and service took about 1 hour. Theresa my service advisor always greets me with a smile and does an excellent job.Service: Wheel alignmentService: Wheel alignment

  Roger Crowder
7 months ago
Walked into the service center and was met with service writer and found him to be very professional. My vehicle was taken in very quickly for a oil change while I waited.They performed my oil change as well as safety check on my truck. Also seen the mechanic perform checks for the fluid levels and check for any leaks prior to bringing my truck out to me. Was glad to see the mechanic took time yo double check the work he performed.

  Bob Viti
6 months ago
Friendly and excellent and timely visit. I do feel the price charged for the work done was quite high. $250 an hour for labor seems a bit high for me.

  Travel and Share
5 months ago
Teresa doesn t know how to take care of customers. It was my First and will be the last visit over there. They need to put a better person over there not just anyone who just sits and ask for money.Service: Oil changeService: Oil change

  Suzanne Tinelli
10 months ago
Helpful, Professional and accommodating. I couldn't pick up by 6pm so they offered to leave my keys with the sales dept who was open until 8pm. Little things make a big difference! This is my first time using their service dept but I've used their parts dept before and had great experience there too. Worth the drive from Hagerstown

  Phylis Rinehart
10 months ago
Curtis is definitely an asset to Frederick Subaru service staff. He took care of scheduling the services for my Subaru. He was very professional, respectful, and knowledgeable. He scheduled shuttle service for me--The driver was courteous, professional as well. Curtis took time to explain the alignment results, which I appreciated. Jim is also an asset to the staff--I greatly appreciate both of them. Service staff/maintenance was excellent!! GREAT IMPRESSION!!Services: Air & cabin filter replacement, Tire rotations, Wheel alignment, Oil change

  Sharon Augustiny
5 months ago
I generally deal with Ken Reed when I bring my car in for service and he is always extremely gracious and helpful. Bill Heffner has also given me excellent service.

  Joe McDonnell
8 months ago
Ken Reed was absolutely outstanding! He provided exceptional, first-class customer care, timeliness, reassurance & delivery from booking the appointment, making sure correct parts were ordered, communicating effectively with customer upon arrival then delivering the vehicle over & above satisfactory to the customer prior to when it was supposed to be finished. Thank you for true customer service Ken, a dying bleed in society! I will continue to do more business with Ford Motor Company thanks to Ken! - Joe McDonnellService: Auto maintenance

  Tabitha B
5 months ago
Kevin was extremely helpful with the estimate process. The technician , Steve , was very fast and did an excellent job repairing my bumper.Service: Auto body & trim replacementService: Auto body & trim replacement

  jack purcell
9 months ago
I dealt with Jim in the service department on a warranty situation that was just outside the time limit. He was extremely helpful helping me navigate through Subaru corporate to get my repair covered. Jim was professional and courteous in making sure my repair went smoothly and in a timely manner. Kudos to Frederick Subaru on their performance on this issue.Service: Auto engine diagnostic

  Maria Braga
6 months ago
Subaru Frederick provided a wonderful service for my Outback 2018. Curtis was very kind and explained the work to be performed very well. He called be with updates and the car was ready on time. I couldn t be happier with the work done.Services: Transmission, Carburetor cleaningServices: Transmission, Carburetor cleaning

  Scott Cross
7 months ago
My Subaru Outback wouldn t start and our local mechanic couldn t fix it. We called Frederick Motor Company and the had it up and running the next day. Furthermore, they cleaned the car for us. The service department was friendly and we would definitely us them again

  Jessy Barefoot
5 months ago
Great 1st time experience! Spoke with one rep (Curtis) throughout. He was responsive, called when he said he would; the whole thing was quick and painless.Service: Auto body & trim repairService: Auto body & trim repair

  Peter Roussos
6 months ago
Another fantastic experience. Great expertise and customer service. Jim is very professional and respectful. We have recommended this dealership to several friends and will keep doing so.Services: Air & cabin filter replacement, BrakesServices: Air & cabin filter replacement, Brakes