Sam's Club Tire & Battery

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Scott Quack
a year ago
Had to wait a month to get tires rotated. Then evidently the techs cannot count to 4 since they only tightened the bolts on 3 of 4 tires. My daughter drove around for a month with loose lug nuts. She has complained about a noise we thought was broken piece of trim. Never thought it would be loose lug nuts!!! The sound got worse so took it to jiffy lube and they found that all the lugs were loose!!The Sams club so called technicians could have killed my daughter!!DO NOT USE!!!

  Laura
5 years ago
I would not recommend this location for tire installation. We ordered tires online and had them delivered to our store. There was no option to pay online when we ordered during a special sale which stated we would not have to pay for the installation fees and we were given a total price confirmation when we ordered. During payment, after we dropped it off, they missed that and had to correct it. Then my husband noticed it was still not the same price that was given to us online. The employee would not honor this 30-some dollar difference, stating the Sams website gets things wrong after we showed him the confirmation price we had from our online order. Not apologetic whatsoever. So if you order online after shopping around for the best deal, be prepared for a different price at the store. It then took 2 hours to complete. Additionally, trying to get them on the phone to make the appt took an extremely long time on hold and multiple call backs. The most pleasant employee with the best customer service skills was the young guy working there who checked us out after it was finished.

  YeSeul Kim
6 years ago
If I had the option to give them a 0 star for their tire department in the Frederick location, I totally would.They did a tire rotation for my car and when I drove my car out, I noticed the traction sign flashing every time I tried going over 60 mph... when I got out of my car to check, the tires in the front were noticeably bigger than the ones in the back...When I called them back, they told me they did not know that I had different size tires in the back and front ( I have a rear wheel drive) and they did not even apologize.Learn the basics... measure the tires before you do anything and don't tell customers you didn't know. Lack of knowledge doesn't excuse you from making this mistake.

  Michael Owen
3 years ago
Had a tire issue and although they were hard to reach by phone initially, Carlton was very helpful and I got the problem fixed with the best case scenario.

  Zach Bill
2 years ago
Called in trying to get an appointment, had some questions and the attendant on the phone rudely interrupted me saying k I thought this would be a quicker call, I m going to help the customer in front of me right now . Took my business elsewhere.

  Bobby Baines
3 years ago
They misinformed me said I didn't need a appointment for tire rotation.Thank you

  Chris Yu
4 years ago
Frank was the man! Super friendly and helped me out in a tough situation.

  Katina Robinson
a year ago
They always say they cant do something just useless